POSITION PURPOSE
The Warehouse Associate, Home Depot Installation Services (HDIS) is responsible for loading and unloading merchandise from trucks and safely moving material within the warehouse by carrying, lifting and safely operating hand trucks, forklifts or other material handling equipment. The Warehouse Associate ensures jobs are staged and pulled prior to installation. The Warehouse Associate may call service providers and delivery carriers to schedule pick-ups and deliveries.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

• 50% - Loads and unloads product and moves material within the warehouse
• 25% - Ensures site and warehouse safety standards and compliance, cleanliness and organization
• 25% - Assists with completion of open services in a timely manner

NATURE AND SCOPE

• This position reports to District Installation Manager.
• This position has 0 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment: 

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Travel:

• Typically requires overnight travel less than 10% of the time.

MINIMUM QUALIFICATIONS:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Education Required:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience: 1+ years

Physical Requirements:

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Preferred Qualifications:

• Previous Warehouse, Shipping & Receiving, Home improvement or Remodeling experience

Knowledge, Skills, Abilities and Competencies:

• Collaborates
• Communicates Effectively
• Customer Focus
• Strong Customer Service Skills
• Excellent Communication Skills
• Knowledge of safety requirements
• Ability to organize and manage time effectively

POSITION PURPOSE
The Warehouse Supervisor leads an hourly team and influences the entire Home Depot Installation Services HDIS warehouse team to do the fast-paced work required to run the HDIS warehouse as efficiently, safely and productively as possible. This role will handle supervisory responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for participating in the hiring, evaluation, development, discipline, and termination of hourly associates in partnership with the Branch Installation Manager. This role has supervisory responsibilities for up to 10 hourly associates.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

• 15% Business Planning - Coordinates and monitors operations with the Branch Installation Manager to ensure efficiency is consistent with business plan and pattern, reducing irregularities and damages. Monitor daily schedule to ensure adequate coverage. When coverage is not adequate, identify ways to address situation and make related recommendations. Ensure associates take their breaks at scheduled times and consistent with Home Depot policies.
• 15% Coaching and Developing Associate - Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Under the direction of the Branch Installation Manager and in partnership with HR, address associate relations issues that arise in assigned functional area. Under the direction of the Branch Installation Manager partner in hiring, compensation, discipline and termination decisions of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed.
• 15% Drives Results - Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics including productivity, accuracy, quality and expenses.
• 55% Managing Process - Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Branch Installation Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiencies. Complete inventory audits, donations/salvage process and shipping/receiving is completed accurately and all associates are trained for these processes. Ensure correct levels of parts and supplies are available to the local service providers for the installation of all HDIS products and to maintain positive service provider relationships. Ensure that all HDIS warehouse associates are properly trained on all safety procedures and maintaining all necessary equipment certifications.

NATURE AND SCOPE

• This position typically reports to Branch Installation Manager
• This position has 2-5 direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable

Travel:

• Typically requires overnight travel less than 10% of the time

MINIMUM QUALIFICATIONS

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Education Required:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

Years of Relevant Work Experience: 2+ years

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds)

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Experience with Warehouse Management Systems
• 3+ years supervisory experience in a related field

Knowledge, Skills, Abilities and Competencies:

• Directs Work
• Builds Effective Teams
• Manages Complexity
• Optimizes Work Processes
• Financial Acumen
• Manages Conflict
• People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent
• Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem
• Business Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience
• Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various HDIS operations systems in order to retrieve data accurately and effectively