Reduced Time Locker+Shift Lead
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Global Specialty Fulfillment (GSF) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!
As a Reduced Time Locker+ Shift Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.
Key job responsibilities
Key Responsibilities:
• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site
• Work in a fast changing and ambiguous environment
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays
• Work 30-40 hours/week, and overtime as required
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
We are open to hiring candidates to work out of one of the following locations:
Alexandria, VA, USA
Warehouse Supervisor
The Warehouse Supervisor leads an hourly team and influences the entire Home Depot Installation Services HDIS warehouse team to do the fast-paced work required to run the HDIS warehouse as efficiently, safely and productively as possible. This role will handle supervisory responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for participating in the hiring, evaluation, development, discipline, and termination of hourly associates in partnership with the Branch Installation Manager. This role has supervisory responsibilities for up to 10 hourly associates.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
- 15% Business Planning - Coordinates and monitors operations with the Branch Installation Manager to ensure efficiency is consistent with business plan and pattern, reducing irregularities and damages. Monitor daily schedule to ensure adequate coverage. When coverage is not adequate, identify ways to address situation and make related recommendations. Ensure associates take their breaks at scheduled times and consistent with Home Depot policies.
- 15% Coaching and Developing Associate - Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Under the direction of the Branch Installation Manager and in partnership with HR, address associate relations issues that arise in assigned functional area. Under the direction of the Branch Installation Manager partner in hiring, compensation, discipline and termination decisions of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed.
- 15% Drives Results - Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics including productivity, accuracy, quality and expenses.
- 55% Managing Process - Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Branch Installation Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiencies. Complete inventory audits, donations/salvage process and shipping/receiving is completed accurately and all associates are trained for these processes. Ensure correct levels of parts and supplies are available to the local service providers for the installation of all HDIS products and to maintain positive service provider relationships. Ensure that all HDIS warehouse associates are properly trained on all safety procedures and maintaining all necessary equipment certifications.
- This position typically reports to Branch Installation Manager
- This position has 2-5 direct reports
Environment:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable
- Typically requires overnight travel less than 10% of the time
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
Physical Requirements:
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds)
- Working knowledge of Microsoft Office Suite
- Experience with Warehouse Management Systems
- 3+ years supervisory experience in a related field
- Directs Work
- Builds Effective Teams
- Manages Complexity
- Optimizes Work Processes
- Financial Acumen
- Manages Conflict
- People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent
- Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem
- Business Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience
- Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various HDIS operations systems in order to retrieve data accurately and effectively
Engineering Operations Tech
Responsibilities:
· Operate and maintain mechanical, electrical, generator, and fire/life safety equipment within the data center
· Troubleshoot facility equipment and rack-level events within internal SLAs
· Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
· Provide support to Data Center Operations technicians
· Perform root cause analysis of equipment failures
· Ensure all safety procedures are adhered to while performing work
· Write procedures
· Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)
· Take daily operational readings of all mechanical and electrical equipment through routine rounds/log to include but not limited to temperatures, voltages, currents, etc.
· Utilize internal CMMS to manage building workflows and spare part inventory
· Supervise contractors who perform servicing or preventive maintenance
· Respond to off hour emergency calls per on call rotation for any one of the region’s sites
· Fully comply with all physical security procedures and policies
· Drive innovation while reducing operational costs in the facilities
· Manipulate small wires and objects
· Perform the following tasks, with or without reasonable accommodation:
o Walk job sites in uneven terrain
o Work in extreme climates
o Work at heights and from ladders
o Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40 pounds or more
o Bend or twist the body into unusual positions while working
o Push or pull heavy objects into position
o Work in noisy environments
This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements. Upon application you will be asked qualifying questions that will be used only in relation to the US Government Security Clearance required for this role.
DCO Technician
If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.
Key job responsibilities
You will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.
These activities include the following:
• Lifting and moving material up to 49 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
A day in the life
Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge:
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovation
This position will fill an opening at one of multiple separate sites. This position may shift work that will include days/nights/weekends/holidays.
Warehouse Associate
The Warehouse Associate, Home Depot Installation Services (HDIS) is responsible for loading and unloading merchandise from trucks and safely moving material within the warehouse by carrying, lifting and safely operating hand trucks, forklifts or other material handling equipment. The Warehouse Associate ensures jobs are staged and pulled prior to installation. The Warehouse Associate may call service providers and delivery carriers to schedule pick-ups and deliveries.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
- 50% - Loads and unloads product and moves material within the warehouse
- 25% - Ensures site and warehouse safety standards and compliance, cleanliness and organization
- 25% - Assists with completion of open services in a timely manner
- This position reports to District Installation Manager.
- This position has 0 direct reports.
Environment:
- Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
- Typically requires overnight travel less than 10% of the time.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Physical Requirements:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
- Previous Warehouse, Shipping & Receiving, Home improvement or Remodeling experience
- Collaborates
- Communicates Effectively
- Customer Focus
- Strong Customer Service Skills
- Excellent Communication Skills
- Knowledge of safety requirements
- Ability to organize and manage time effectively
Asset Protection Specialist
The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.
Asset Protection Specialist
The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.
Full Time - Sales Associate - Building Materials – Day
What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means:
• Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.
• Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
• Engaging in safe work practices and encouraging others to do the same.
The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.
The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
• CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.
Preferred Qualifications
• 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Bi-lingual skills, if applicable to the store.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.