The Market Delivery Operations (MDO) Manager is responsible for leading all aspects of the cross-dock distribution center operation and team results to meet customer service and financial goals. They will be responsible for leading a team of 20-40 associates to successfully execute the daily receiving of inbound customer orders, staging of orders, and processing of outbound deliveries to customers ensuring customers receive their accurate and complete product orders within the committed time frame. The manager will work closely with the market transportation team to ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The manager will need to create a positive associate environment and set a standard of high performance in order to meet the needs of our customers.

• 30% Manage the workflow for the MDO operation and related transportation or warehouse related systems. Leverage work in progress (WIP) metrics to stay on plan or identify issues to resolve.
• 25% Manage building and operating conditions to ensure a clean, safe, and positive associate environment.
• 20% Monitor the MDO building level scorecard, financials, and safety metrics and identify recommendations for improvement or address any potential issues.
• 15% Oversee exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues.
• 10% Manage all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations.

• Reports to a MDC General Manager.
• This position has between 1 and 4 direct reports.

• Typically requires overnight travel less than 10% of the time.

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Bachelors Degree concentrating in Operations Management, Business or Supply Chain
• Proficiency in Microsoft Outlook, Word and Excel software applications
• Previous change management experience
• Experience providing direct customer service
• Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education

• 5

• No additional years of experience

• None

• None

• None

• Accountable for the management of others through subordinate supervisors and for all associate activities - including selection, termination, performance appraisal and professional development of subordinates.
• Develops Talent
• Decision Quality
• Plans and Aligns
• Ensures Accountability
• Manages Conflict
• Drives Engagement
• Collaborates
• Customer Focus
• Drives Results
• Communicates Effectively

Position Purpose:
Warehouse associates are an essential part of The Home Depot s distribution network. They load and unload trucks, move material within the facility and from the loading platform by carrying, pushing, rolling or operating hand trucks, forklifts, hoists, motorized conveyors, or other material handling equipment. They safely operate forklifts or other machinery in order to complete tasks such as loading, unloading, sorting, staging, and transporting products. These positions include General Warehouse Associate and General Warehouse Associate II.

Position Purpose:
Associates in a Warehouse Support role may perform activities related to scheduling inbound and/or outbound activities in the Distribution Center; ensure inventory accuracy within the processing areas, system and process quality as well as vendor compliance and/or outbound shipment to our stores. They may also perform required administrative and general office/clerical duties in support of a particular functional area within the DC. Some Support roles may be responsible for ensuring the DC has required functioning hardware to allow associates to work efficiently and meet production and customer goals. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. These roles will build relationships with internal Suppliers/customers and internal functional groups at the DC to drive quality and accuracy within the DC and service stores. Following Home Depot safety policies and procedures is of great importance in these positions.
Specific Warehouse Support positions may include: Outbound Coordinator, Transportation Coordinator, Inventory Control Associate, AP Auditor, DC Systems Coordinator and Customer Service Coordinator Logistics, HR Coordinator, General Office Associate and Administrative Assistant.