Warehouse Associate
Warehouse associates are an essential part of The Home Depot s distribution network. They load and unload trucks, move material within the facility and from the loading platform by carrying, pushing, rolling or operating hand trucks, forklifts, hoists, motorized conveyors, or other material handling equipment. They safely operate forklifts or other machinery in order to complete tasks such as loading, unloading, sorting, staging, and transporting products. These positions include General Warehouse Associate and General Warehouse Associate II.
Warehouse Support
Associates in a Warehouse Support role may perform activities related to scheduling inbound and/or outbound activities in the Distribution Center; ensure inventory accuracy within the processing areas, system and process quality as well as vendor compliance and/or outbound shipment to our stores. They may also perform required administrative and general office/clerical duties in support of a particular functional area within the DC. Some Support roles may be responsible for ensuring the DC has required functioning hardware to allow associates to work efficiently and meet production and customer goals. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. These roles will build relationships with internal Suppliers/customers and internal functional groups at the DC to drive quality and accuracy within the DC and service stores. Following Home Depot safety policies and procedures is of great importance in these positions.
Specific Warehouse Support positions may include: Outbound Coordinator, Transportation Coordinator, Inventory Control Associate, AP Auditor, DC Systems Coordinator and Customer Service Coordinator Logistics, HR Coordinator, General Office Associate and Administrative Assistant.
MULTI ASSET PROTECTION MANAGER
The Multi-Store Asset Protection Manager (MAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They are responsible for driving core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to the stores' operation. They must be able to multi-task across stores and gain the partnership of the District Manager, Store Manager, Store Leadership Team, APS and other store associates to achieve the goals and business objectives of the AP and Store Operations leadership teams.
Key Responsibilities:
- Internal and External Theft and Fraud 50% of time Perform timely entry of internal cases into the case management system in accordance with AP Policy; to include activity
- scans, review alerts, and physical security
- Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions
- Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT)
- Timely review, approve, or reject external cases submitted by the Aseet Protection Specialists
- Build partnerships with local law enforcement in order to strengthen THD's brand
- Daily, weekly and monthly review of business practices, exception base reporting, theft portal and AP Performance Hub
- Review and analyze shrink performance within the district and by store location
- Monitors shrink indicators and drives execution of initiatives
- Review and analyze shrink performance within the district and by store location
- Manages the Company's shrink reduction strategy
- People 25% of time Make hiring decisions and take disciplinary action including termination (leveraging HR resources)
- Staff and schedule AP associates to meet the needs of the business utilizing theft trends and store tips
- Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed, developing leads,
- documenting known thefts, cases are documented properly and opportunities are addressed
- Conduct performance reviews, utilize performance management to address performance opportunities, and attend RDO
- and district talent review
- Coach and train associates on proper safety behaviors and environmental/regulatory processes to include execution of Handling Hazardous Materials (HHM) program and Store Readiness Checklist (SRC) process
- Driving Execution 25% of time Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs
- Review Front End Accuracy standards to include Accuracy/Theft and Fraud initiatives and G.E.T initiatives
- Ensure stores are driving a safety culture by promoting safety initiatives
- Manages execution of 3rd party guard resources.
- In partnership with DHRM, DM, de-escalation of serious incidents and threats of violence
- Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives
Direct Manager/Direct Reports:
- Reports to Regional Director, Operations (RDO)
- This position oversees Asset Protection Specialists
- This positions may require overnight travel
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
- Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
- Physical Job Requirements
- Most of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical
- discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights
- Working Conditions
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Associates/Bachelor's degree in related field and or 3+ years experience in retail AP or related field
Preferred Qualifications:
- 3+ years multi-unit retail AP experience
- Lead a team with a focus of external/internal theft
- Conducting internal investigations to include interviews
- Organized Retail Crime elements and law enforcement partnerships
- Utilization/management of physical security and investigations systems (CCTV, Alarm, Exception Based Reporting)
- LPC/LPQ Certification
- Be able to work a flexible retail schedule, position includes supporting multi store locations.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Competencies
- CompetenciesDefinition
- Develops TalentDevelops others as individuals and informal leaders. Provides basic coaching, feedback, and guidance to improve
- performance and aligns employee goals with group and organization goals.
- Decision QualityMakes reasonable ande timely decisions under difficult and/or urgent circumstances that address root causes of problems. Gathers and analyzes relevant information from several sources and necessary persons. Builds consensus around recommendations, especially when conflict exists. Assists others in problem solving and decision making. Follows
- up on results and provides feedback for analysis.
- Building Effective TeamsDrives efforts to support others in building effective groups and helps dysfunctional groups. Ensures that group members are aligned with group goals and leverages their skills. Takes time to celebrate group success.
- Communicates EffectivelyPresents information in a clear, concise, honest and logical manner. Communicates effectively across mediums with peers and those somewhat more senior in business and technical areas. Uses active listening in understanding message content and point of view; clarifies as needed. Takes on-verbal messages into account.
- Manges ConflictSteps up to conflicts, seeing them as opportunities to grow perspective, gain understanding, and collaborate to find a
- solution. Works out tough agreements and settles disputes equitably and respectfully.
- Situational AdaptabilityResponds to different situations with an appropriate level of flexibility. Understands the cues that suggest a change in
- approach is needed; adopts new behaviors accordingly. Takes steps to adapt to changing needs or priorities. Monitors outcomes to determine if a change in approach is necessary.
- Drives Results
- Has a track record of exceeding goals despite obstacles and setbacks. Guides, encourages, and motivates other to drive towards desired individual, and district results. Executes in alignment with company's priorities and processes.
Cashier Part Time
At Lowe’s, we’ve always been more than a home improvement store. For thousands of Lowe’s associates, we’re the beginning of all types of careers that help improve the lives of our customers and our associates themselves. From seasonal jobs to seasoned vets, we have roles that can support your needs and aspirations. Whether you want a part-time position or a place where you can plant yourself and build your career, we have a team of associates ready to work together. Our teams’ commitment to each other extends to the community as well. We believe in investing in projects, providing hands-on support, and giving millions of dollars annually to our local neighborhoods. We believe life and career are equally important at Lowe’s.
Whether you’re providing a quick, friendly checkout experience, helping our customers get the best value for their money, or assisting with payment or exchanges, it’s your job as a Cashier Part-Time associate to ensure every customer exits on a high note. And you could be that final nudge of encouragement that a customer needs to transform a great project idea into reality.
You will also:
• Answer customer questions and provide a professional experience for customers.
• Scan and bag items accurately and efficiently.
• Manage a cash register, payments, and exchanges.
We are immediately hiring for Cashier Part-Time associates, and bilingual applicants are encouraged to apply.
What’s in It for You?
Advantages
Beyond the chance to make a difference for customers and teammates, each day will offer new opportunities to learn, grow, and celebrate wins together with your Lowe’s team. Cashiers on our retail teams also gain:
• A 10% discount on everything at Lowe’s.
• Access to training and tuition reimbursement programs for trade certifications, college education, and more.
• A talented and supportive team of associates who will welcome you like family.
• Access to comprehensive physical, mental, and financial benefits *.
Your Day at Lowe’s
Responsibilities
• Deliver excellent customer service at the register.
• Showcase great customer service.
• Engage with customers and provide guidance during checkout.
• Maintain a clean and safe store.
Who We’re Looking for:
Minimum qualifications include:
• You have 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• You have 6 months experience using common retail technology, such as smart phones and tablets.
• You can obtain sales related licensure or registration as may be required by law.
Preferred qualifications include:
• You’ve worked for other retailers, restaurants, in hospitality or other industries and are looking for a new career in retail at Lowe’s.
• You have 6 months experience as a cashier, salesperson, or retail associate.
• You have 6 months experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• You’re customer-focused and goal-oriented.
If you join the Lowe’s team, bring any of the above and a winning smile. We’ll train and support you with everything else you need to be successful on the job.
Bilingual, Military, and Veteran applicants are strongly encouraged to apply.
Benefits offerings change each year, and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com.
Lowe’s is committed to keeping our associates safe during this global pandemic. Consistent with CDC Guidance, we now require all associates to wear face masks while working indoors, regardless of vaccination status, and we have implemented measures to promote social distancing. We will continue to monitor the situation closely and update the mask policy when necessary.
EEO Statement
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
MDO MANAGER
The Market Delivery Operations (MDO) Manager is responsible for leading all aspects of the cross-dock distribution center operation and team results to meet customer service and financial goals. They will be responsible for leading a team of 20-40 associates to successfully execute the daily receiving of inbound customer orders, staging of orders, and processing of outbound deliveries to customers ensuring customers receive their accurate and complete product orders within the committed time frame. The manager will work closely with the market transportation team to ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The manager will need to create a positive associate environment and set a standard of high performance in order to meet the needs of our customers.
Key Responsibilities:
- 30% Manage the workflow for the MDO operation and related transportation or warehouse related systems. Leverage work in progress (WIP) metrics to stay on plan or identify issues to resolve.
- 25% Manage building and operating conditions to ensure a clean, safe, and positive associate environment.
- 20% Monitor the MDO building level scorecard, financials, and safety metrics and identify recommendations for improvement or address any potential issues.
- 15% Oversee exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues.
- 10% Manage all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations.
Direct Manager/Direct Reports:
- Reports to a MDC General Manager.
- This position has between 1 and 4 direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
- Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Bachelors Degree concentrating in Operations Management, Business or Supply Chain
- Proficiency in Microsoft Outlook, Word and Excel software applications
- Previous change management experience
- Experience providing direct customer service
- Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 5
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Accountable for the management of others through subordinate supervisors and for all associate activities - including selection, termination, performance appraisal and professional development of subordinates.
- Develops Talent
- Decision Quality
- Plans and Aligns
- Ensures Accountability
- Manages Conflict
- Drives Engagement
- Collaborates
- Customer Focus
- Drives Results
- Communicates Effectively
Full Time - Sales Specialist - ProServices – Day
What You Will Do
At Lowe’s, we’ve always been more than just an improvement store. We’re also home to everything that makes your home feel like home. And for thousands of Lowe’s associates, we’re home to fresh starts, rewarding opportunities, and endless career possibilities.
For Pro customers, the right expertise can make all the difference in getting a job done right. As a Lowe’s Pro Sales Specialist, you will:
- Make our Pro customers’ missions your own.
- Serve as a guide and consultant to every Pro who walks through our doors.
What’s in It for You?
Advantages
You’ll work in one of the fastest growing business segments at Lowe’s, propelling it to new and exciting heights. As a Pro Sales Specialist, you will also:
- Work schedules ranging from 10 to 40 hours per week.
- Network with pros in your community.
- Receive a 10% discount on everything at Lowe’s.
- Gain access to training and tuition reimbursement programs.
- Be eligible for performance-based bonuses.
- Work with a talented team who will treat you like family.
- Gain access to comprehensive physical, mental, and financial benefits *.
Your Day at Lowe’s
Responsibilities
- Deliver excellent service to Pro customers.
- Answer Pro customer questions.
- Execute Pro orders and projects.
- Demo Lowe’s product and service offerings.
- Meet store sales goals.
Requirements
- Hold a high school diploma or equivalent.
- Have 1 year of sales or customer service experience.
- Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
- Be available to work a variety of shifts, including nights and weekends.
- Be able to use common retail technology, such as smart phones and tablets.
- For individuals with disabilities who would like to request an accommodation, email [email protected].
Bilingual applicants are encouraged to apply.
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
* Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com.
Lowe’s adheres to CDC cleanliness and social distancing guidelines. Learn more at: lowes.com/l/safe.html #LI-145BB2
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Designer - Kitchen/Bath
Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals.
Repair and Tool Technician
Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers. In a store, technicians will be expected to provide service to store customers in Tool Rental which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to make sure tool is operating properly and demonstrating its proper use (as needed). In addition to supporting customer repair needs, they are also responsible for the day-to-day operation and maintenance of equipment in the tool rental department. In non-store locations, technicians will ensure units are repaired, tested for the quality of the repair and cleaned prior to returning to the store where the repair originated. Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary.
Designer - Kitchen/Bath
Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals.
Designer - Kitchen/Bath
Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals.
Cashier
Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.
Department Supervisor
Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product and operational knowledge. Specific store departments may include Building Materials, Decor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution or a combination of multiple departments depending on store structure.