Position Title : Waiter / Waitress

Department : FOH

Reports to : Manager / Assistant Manager and Lead Waiter / Waitress

Supervises : N / A

FLSA Status : POSITION SUMMARY

POSITION SUMMARY

Responsible for serving food and beverages in restaurant efficiently and in a courteous manner. Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies.

Perform any other duties as may be assigned by your supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Waiter / Waitress patrons with food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Maintains dining ambiance with an enthusiastic attitude.
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Helps patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.
• Transmits orders to bar and kitchen by recording patrons' choices and identifying patrons' special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Serves orders by picking up and delivering patrons' choices from bar and kitchen and delivering accompaniments and condiments from service bars.
• Responds to additional patron requirements by inquiring of needs and observing dining process.
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

Healthy and Safety

• Ensure that all potential and real Hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
• Ensure that all emergency procedures are rehearsed, implemented, and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment and Physical Demands

The physical demands / conditions described below are representative of those that must be met / tolerated by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Stand for sometimes long and continuous periods of time;
• Use stomach and lower back muscles to support the body for long periods without getting tired;
• Repeat the same movements for long and continuous periods of time;
• Ability to use hands to handle, control or feel objects, tools, and controls;
• Use fingers to grasp, move, or assemble very small objects;
• Make quick, precise adjustments to machine controls;
• Ability to bend and twist at waist;
• Use muscles to lift, push, pull, or carry heavy objects;
• Lifting up to 50 lbs.
• Ability to work in a fast-paced environment;
• Exposure to moderate, sometimes loud noise level.

QUALIFICATIONS

Incumbents must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook.

Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and / or abilities required.

EDUCATION

High School Diploma or GED equivalent

CERTIFICATIONS, Licenses, and Registrations

Current SERVSAFE Certification

WORK EXPERIENCE

Previous experience working in the hospitality industry.

KEY SKILLS SET

• Strong organizational, time-management, attention to detail;
• Strong problem-solving skills and ability to meet tight deadlines;
• Excellent communication skills;
• A strong base of culinary knowledge;
• Strong coaching and people-development skills
• Strong leaderships, interpersonal and conflict resolution skills;
• Team player;

The duties of this position may change from time to time. Toast Kitchen & Bar Downey reserves the right to add or delete duties and responsibilities at the discretion of Toast Kitchen & Bar Downey or its managers.

This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Toast Kitchen & Bar Downey is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.

We’re continually seeking top talent that are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE

If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started.

All candidates must complete an on-line application to be considered.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE : NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.

With a combined fleet of 29 ships with approximately 60,000 berths, these brands of NCLH offer itineraries to more than 490 destinations worldwide.

The Company has 8 additional ships scheduled for delivery through 2027, comprising approximately 24,000 berths. The combined brands of Norwegian Cruise Line Holdings currently employ over 31,000 shipboard crew from more than 110 different countries.

As our company adds new destinations, itineraries and ships, there are wonderful opportunities for new crew to join our family!

Are you looking for a fantastic job on the high seas? Apply to live and work on Norwegian Cruise Line M / S Pride of America which has a year-round Hawaiian itinerary! Inaugurated in 2005, the Pride of America is the only large passenger vessel.

To take a 360 virtual tour of the ship, click here :

PLEASE READ PRIOR TO COMPLETING THE APPLICATION

PER UNITED STATES COAST GUARD REGULATIONS, CREW MEMBERS ONBOARD THE PRIDE OF AMERICA MUST BE UNITED STATED CITIZENS OR PERMANENT RESIDENTS RESIDENT ALIENS (GREEN CARD HOLDERS).

FAILURE TO MEET THIS REQUIREMENT WILL AUTOMATICALLY DISQUALIFY YOU FOR EMPLOYMENT CONSIDERATION ONBOARD THE PRIDE OF AMERICA.

POSITION SUMMARY / ESSENTIAL FUNCTIONS

The Bar Waiter is responsible for beverage service and sales in the workstation that is assigned to him / her in the public bar or lounge.

• Responsible for promoting and maximizing beverage sales in the assigned workplace, while following & ensuring that all company beverage service standards are being adhered to.
• Ensures that company policy in regards to drinking age is followed, & practices responsible service of alcoholic beverages.
• Helps maintain the bar & pantry areas at all times in accordance with USPH / FDA and SEMS rules and regulations, including following guidelines relating to the correct use & maintenance of all bar equipment.
• Strives to always up-sell to better quality premium & super-premium products, & is able to recommend & suggest beverages when guests ask for assistance in selecting them.
• Effectively communicates any problem, challenges, complaints or service difficulties in a timely manner to the Bartender on duty or immediate supervisor.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his / her position.

QUALIFICATIONS / REQUIREMENTS

• Minimum two years’ experience as a Cocktail Waiter in a high-volume 400+ room 3 Star 4 Star land based resort / hotel, or previous shipboard experience in the same position.
• Intermediate to Advanced ability to read, write and effectively communicate in English is required; and other languages are preferred.
• Intermediate to Advanced Typing and Computer software Skills : Microsoft Word & Excel, PowerPoint, Outlook, IBM AS400, Fidelio, Micros.

EDUCATION

High school diploma or foreign equivalent is required.

REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship;

use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds.

This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• All team members must be physically able to participate in emergency lifesaving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
• Work within different temperature changes indoors to outdoors.
• Able to pass basic safety course.
• This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.

NORWEGIAN CRUISE LINE :

With 18 world class vessels, including the newest, Norwegian Prima, Norwegian Cruise Line has one of the most nimble and contemporary fleets in the industry.

Fourteen ships are divided among five different classes, including the Sun, Dawn, Jewel, Breakaway and Breakaway Plus Class.

Norwegian Epic, Pride of America and Norwegian Spirit are in their own classes, adding to the brand's variety of vessels.

Following the Breakaway Plus Class, the most innovative and successful class in the Company's history, Norwegian Cruise Line announced in 2017 the next generation class of ships with Prima Class.

The Company welcomes 6 ships from 2022 to 2027. The new class will build upon the brand's legacy of freedom and flexibility found across its fleet and feature a host of cutting-edge designs that will further elevate its already award winning guest experience.

OCEANIA CRUISES :

Oceania Cruises is the World's Leading Culinary - and Destination-Focused Cruise Line. The Finest Cuisine at Sea®, Destination Specialists and Small & Luxurious Ships are the pillars that define Oceania Cruises' five-star product, positioning the line as the cruise company of choice for travelers seeking a truly refined and casually elegant travel experience.

Featuring a fleet of small, luxurious ships, Oceania Cruises offers a vacation experience renowned for its gourmet culinary program inspired by Master Chef Jacques Pepin and its array of destination-rich itineraries spanning the globe.

Seasoned world travelers are drawn to Oceania Cruises' diverse voyages, which call on more than 400 ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas.

Oceania Cruises will welcome the stunning new Vista in summer 2023.

REGENT SEVEN SEAS CRUISES :

Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience® for over 25 years. Carrying no more than 750 guests, the line's spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor® and Seven Seas Voyager® - form the World's Most Luxurious Fleet and explore more than 450 immersive destinations globally.

Offering Unrivaled Space at Sea™, guest enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces.

The Team at Regent Seven Seas Cruises is currently preparing for the debut of Seven Seas Grandeur® in summer 2023.

JOB DESCRIPTION

Hiring immediately for full-time or part-time hourly restaurant dine-in food and beverage Servers, Waitresses or Waiters.

Benefits We Offer :

• Vacation pay*
• Benefit plan options for full-time team members
• Competitive pay plus tips
• Flexible schedule
• Paid on the job training
• Opportunities for advancement we promote from within
• Uniform (shirt and apron) provided at no cost
• Food provided - free meal / food per shift
• Employee referral program - Refer a friend for a $250 referral bonus for Team Member positions and $500 for restaurant management positions
• Exclusive employee discounts
• Closed on Thanksgiving and Christmas at most locations
• Financial support from the employee-funded Lucky Cat Fund Assistance during times of hardship*
• For qualifying team members

Job Summary :

The dine-in food and beverage Servers, Waitress or Waiters are core team members of the scratch kitchen restaurant. All Team Members must demonstrate customer service expertise by providing an individualized, exceptional guest experience.

Job Responsibilities :

• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations.
• Understands the restaurant menu to engage guests on choosing menu items and able to answer guest’s questions.
• Guides guests through their dining experience while taking, placing, and serving food and beverage orders, as well as processing payments.
• Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.

Job Requirements :

• Previous experience is not required we will train you!
• Excellent customer service skills and etiquette.
• Ability to execute proper sanitation practices and safety procedures.
• Must meet state minimum age for serving alcoholic beverages.
• Have a current Food Handler’s Card where applicable, or we will help you obtain
• Ability to multi-task in a fast-paced, team-work environment.

Why work for us?

Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose : To celebrate life, family, and food.

P.F. Chang’s is a unique concept like no other restaurant; a scratch kitchen and concept you can take pride in. We believe in P.

F. Chang’s 29 years strong and still growing, sharing, and celebrating each day!

How We Protect Our Team Members :

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.

We’re continually seeking top talent that are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE

If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started.

All candidates must complete an on-line application to be considered.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE : NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.

With a combined fleet of 29 ships with approximately 60,000 berths, these brands of NCLH offer itineraries to more than 490 destinations worldwide.

The Company has 8 additional ships scheduled for delivery through 2027, comprising approximately 24,000 berths. The combined brands of Norwegian Cruise Line Holdings currently employ over 31,000 shipboard crew from more than 110 different countries.

As our company adds new destinations, itineraries and ships, there are wonderful opportunities for new crew to join our family!

POSITION SUMMARY / ESSENTIAL FUNCTIONS

The Assistant Waiter is to report directly to the Assistant Restaurant Manager. The Assistant Waiter assists a waiter with the service for food and beverage of an assigned station / team in the restaurants.

This position will rotate throughout the Buffet and Room Service as assigned by management. The Assistant Waiter will also ensure that guests are consistently provided with courteous, prompt and efficient service according to company standards.

• Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his / her position.
• Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.
• Complies with sequence of service for food and beverage, and follows the lead / instructions of the Waiters to ensure timeliness of service to guests.
• Resolves any service and / or product deficiencies that may occur, to ensure satisfaction of service with guests in assigned station.
• Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
• Performs other jobs as assigned, to include but not limited to manning non-cooking buffet action stations (i.e. carving station, dessert station).
• Deliver food and beverage orders to guest’s staterooms as per company procedure.
• Deliver amenities to guest’s staterooms.
• Assists with private parties and functions.
• Field guest phone orders and handle according to established procedures.
• Clear service trays from staterooms, corridors and pantries in a timely manner.

QUALIFICATIONS / REQUIREMENTS

Minimum of two years’ experience as a front waiter with fine dining and banquet service experience in any of the following settings : 3 Star 4 Star land-based hotel / resort;

free-standing restaurant with at least 180 seats; or previous shipboard experience in a similar position is required.

• Minimum of two years’ experience selling and serving wine and other beverage products is required.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.

ATTRIBUTES

• Passionate about hospitality and customer service driven.
• Must have a professional appearance and good hygiene.
• Respect for all co-workers and guests.
• Pride in your work by creating positive energy, excitement and fun.
• Able to work 7 days a week.
• Demonstrate positive behaviors; smiling, being polite and courteous.
• Able to develop camaraderie with team members.
• Ability to live in close quarters; share limited space with other cabin-mates.

EDUCATION

• High school diploma, Secondary Education degree or equivalent is mandatory.
• Courses and or training in safety, environmental, public health and sanitation regulations and procedures are required.

NORWEGIAN CRUISE LINE :

With 18 world class vessels, including the newest, Norwegian Prima, Norwegian Cruise Line has one of the most nimble and contemporary fleets in the industry.

Fourteen ships are divided among five different classes, including the Sun, Dawn, Jewel, Breakaway and Breakaway Plus Class.

Norwegian Epic, Pride of America and Norwegian Spirit are in their own classes, adding to the brand's variety of vessels.

Following the Breakaway Plus Class, the most innovative and successful class in the Company's history, Norwegian Cruise Line announced in 2017 the next generation class of ships with Prima Class.

The Company welcomes 6 ships from 2022 to 2027. The new class will build upon the brand's legacy of freedom and flexibility found across its fleet and feature a host of cutting-edge designs that will further elevate its already award winning guest experience.

OCEANIA CRUISES :

Oceania Cruises is the World's Leading Culinary - and Destination-Focused Cruise Line. The Finest Cuisine at Sea®, Destination Specialists and Small & Luxurious Ships are the pillars that define Oceania Cruises' five-star product, positioning the line as the cruise company of choice for travelers seeking a truly refined and casually elegant travel experience.

Featuring a fleet of small, luxurious ships, Oceania Cruises offers a vacation experience renowned for its gourmet culinary program inspired by Master Chef Jacques Pepin and its array of destination-rich itineraries spanning the globe.

Seasoned world travelers are drawn to Oceania Cruises' diverse voyages, which call on more than 400 ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas.

Oceania Cruises will welcome the stunning new Vista in summer 2023.

REGENT SEVEN SEAS CRUISES :

Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience® for over 25 years. Carrying no more than 750 guests, the line's spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor® and Seven Seas Voyager® - form the World's Most Luxurious Fleet and explore more than 450 immersive destinations globally.

Offering Unrivaled Space at Sea™, guest enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces.

The Team at Regent Seven Seas Cruises is currently preparing for the debut of Seven Seas Grandeur® in summer 2023.

Summary : Takes food and beverage orders and efficiently delivers items to dining room guests.

Essential Duties and Responsibilities :

• Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.
• Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.
• Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested;

accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.

• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
• Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.
• Collects tickets and follow proper cash-handling procedures.
• Promotes a clean, safe and neat environment for guests.
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
• Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
• Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
• Operates a variety of equipment, including fire extinguishers, telephones, iced tea / soda machines, soup wells and coffee machines.
• Works with staff of other departments to perform job duties during special events and functions.
• Performs other duties as assigned.

Associates at FLIK are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates :

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates :

• Medical
• Dental
• Vision
• Life Insurance / AD
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)