Toast- Downey Jobs (2)

Position Title : Host / Hostess

Department : FOH

Reports to : Manager / Assistant Manager

Supervises : N / A

FLSA Status : POSITION SUMMARY

POSITION SUMMARY

A Host / Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards.

The Host / Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet patrons, and if needed, confirm reservations, take reservations, and track occupancy chart for space
• Answers phone calls and gives basic information on reservations, availability, restaurant hours and services
• Keep track of the waiting list and open tables
• Assign tables to guests depending on party size, waiter / waitress availability
• Accurately quote wait times to patrons
• Alert and call guests to host stand when the table is bussed and cleaned
• Escort guests to table and present food and drink menus
• Answer patron questions regarding menu items; recommend or suggest items as needed
• Takes patrons' drink orders
• Observe and assists in preparing unoccupied tables for customers by wiping surface top, removing debris, and ensure seats are clean
• Assist with waitstaff side work and opening and closing duties
• Take orders over the phone and pack prepared take-out orders

Healthy and Safety

• Ensure that all potential and real Hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
• Ensure that all emergency procedures are rehearsed, implemented, and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment and Physical Demands

The physical demands / conditions described below are representative of those that must be met / tolerated by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Stand for sometimes long and continuous periods of time;
• Use stomach and lower back muscles to support the body for long periods without getting tired;
• Repeat the same movements for long and continuous periods of time;
• Ability to use hands to handle, control or feel objects, tools, and controls;
• Use fingers to grasp, move, or assemble very small objects;
• Make quick, precise adjustments to machine controls;
• Ability to bend and twist at waist;
• Use muscles to lift, push, pull, or carry heavy objects;
• Lifting up to 50 lbs.
• Ability to work in a fast-paced environment;
• Exposure to moderate, sometimes loud noise level.

QUALIFICATIONS

Incumbents must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook.

Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and / or abilities required.

EDUCATION

High School Diploma or GED equivalent

CERTIFICATIONS, Licenses, and Registrations

Current SERVSAFE Certification

WORK EXPERIENCE

Previous experience working in the hospitality industry.

KEY SKILLS SET

• Strong organizational, time-management, attention to detail;
• Strong problem-solving skills and ability to meet tight deadlines;
• Excellent communication skills;
• A strong base of hospitality knowledge;
• Strong coaching and people-development skills
• Strong leaderships, interpersonal and conflict resolution skills;
• Team player;

The duties of this position may change from time to time. Toast Kitchen & Bar Downey reserves the right to add or delete duties and responsibilities at the discretion of Toast Kitchen & Bar Downey or its managers.

This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Toast Kitchen & Bar Downey is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Position Title : Waiter / Waitress

Department : FOH

Reports to : Manager / Assistant Manager and Lead Waiter / Waitress

Supervises : N / A

FLSA Status : POSITION SUMMARY

POSITION SUMMARY

Responsible for serving food and beverages in restaurant efficiently and in a courteous manner. Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies.

Perform any other duties as may be assigned by your supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Waiter / Waitress patrons with food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Maintains dining ambiance with an enthusiastic attitude.
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Helps patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.
• Transmits orders to bar and kitchen by recording patrons' choices and identifying patrons' special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Serves orders by picking up and delivering patrons' choices from bar and kitchen and delivering accompaniments and condiments from service bars.
• Responds to additional patron requirements by inquiring of needs and observing dining process.
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

Healthy and Safety

• Ensure that all potential and real Hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
• Ensure that all emergency procedures are rehearsed, implemented, and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Work Environment and Physical Demands

The physical demands / conditions described below are representative of those that must be met / tolerated by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Stand for sometimes long and continuous periods of time;
• Use stomach and lower back muscles to support the body for long periods without getting tired;
• Repeat the same movements for long and continuous periods of time;
• Ability to use hands to handle, control or feel objects, tools, and controls;
• Use fingers to grasp, move, or assemble very small objects;
• Make quick, precise adjustments to machine controls;
• Ability to bend and twist at waist;
• Use muscles to lift, push, pull, or carry heavy objects;
• Lifting up to 50 lbs.
• Ability to work in a fast-paced environment;
• Exposure to moderate, sometimes loud noise level.

QUALIFICATIONS

Incumbents must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook.

Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and / or abilities required.

EDUCATION

High School Diploma or GED equivalent

CERTIFICATIONS, Licenses, and Registrations

Current SERVSAFE Certification

WORK EXPERIENCE

Previous experience working in the hospitality industry.

KEY SKILLS SET

• Strong organizational, time-management, attention to detail;
• Strong problem-solving skills and ability to meet tight deadlines;
• Excellent communication skills;
• A strong base of culinary knowledge;
• Strong coaching and people-development skills
• Strong leaderships, interpersonal and conflict resolution skills;
• Team player;

The duties of this position may change from time to time. Toast Kitchen & Bar Downey reserves the right to add or delete duties and responsibilities at the discretion of Toast Kitchen & Bar Downey or its managers.

This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Toast Kitchen & Bar Downey is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status