Server

About Puttshack :

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment.

The Puttshack experience is really about having fun - and doing something fun - together.

The Role :

Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience.

The Server position greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.

No one has a more significant impact on a guest's satisfaction than you. You bring the fun, set down the mood, and the tone for celebration at every table.

Responsible for exceeding guests' expectations by providing friendly and caring guest service. Teamwork, enthusiasm, food and wine knowledge, and the ability to "Own the Fun" while multitasking at a high energy level is necessary for success in this position.

The combination of our fun atmosphere, entertainment, and delicious food makes us the only tech-forward mini golf game powered by patented Trackaball technology.

An innovative, globally-inspired dining experience takes our guests on a culinary journey of flavor equally matched by a complete bar to create a mixologist-obsessed beverage line-up made from the finest ingredients. Come join our team!

What you'll do :

• Bring your 'A' Game each and every day.
• Ensure overall guest experience exceeds expectations and anticipate guests needs.
• Greet guests with a warm and sincere smile.
• Follow all steps of service.
• Understand and follow food allergy procedures and special orders / restrictions.
• Comply with all safety and sanitation guidelines and procedures.
• Get along with others and be a team player.
• Successfully complete alcohol awareness training.
• Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Associate Handbook.
• Other duties will be assigned as needed.

Key Skills / Competencies :

• Six months to one year of experience is required.
• Ability to go above and beyond, demonstrating meaningful care in everything you do.
• Provide efficient, friendly guest service to a 3-6 table section, including but not limited to following steps of service and bussing the table to ensure a positive guest experience.
• Strong level of emotional intelligence and overall self-awareness.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for an entire shift and move safely through all venue areas, which may include stairs, uneven or slick surfaces.
• Ability to obtain required licenses and certifications for your location
• Safely and effectively transport food and beverage.
• Ability to multitask calmly and effectively in a busy, stressful environment.
• Work in a confined, crowded space of variable noise and temperature levels.
• Safely and effectively communicate in order to perform and follow job requirements in written and spoken directions.

What's in it for you :

• Paid PTO
• Health insurance : medical, dental, and vision
• 401k
• 50% off Food & Beverage
• Free Mini Golf
• Paid Parental Leave

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.

As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.

Pay reflects our current average PRE TAX earning range (base wage plus tips) and is not a guarantee.

Health Benefit Options (insurance) are available to all team members, no matter how many hours they work each week.

You must be at least 18 years old to be considered for employment for most roles in our restaurants. However, we do hire Host / Hostesses who are at least 17 years of age in all states except for New Hampshire.

As a Team Member at Red Robin, you will enjoy :

• EXCELLENT Opportunities to grow with us - over 40% of our Managers were hourly Team Members
• Flexible work schedule
• Referral bonuses for bringing new members to our team
• Eligible for 401(k) retirement plan (if qualified)
• 50% discount on Red Robin food and 25% for your family

Red Robin isn't your typical burger restaurant. Since the doors opened at our first location in Seattle in 1969, we have always been a team filled with unbridled energy, magnetic personalities, and a passion for having fun!

Now Hiring / Immediate Opportunities for Full Time and Part Time :

SERVER (WAITER / WAITRESS)

You will be responsible for taking orders using handheld technology, serving food and drinks in a timely accurate manner, as well as delivering a fun and satisfying dining experience to Guests.

This Front of House role, waits tables while providing guests with excellent customer service.

Our mission is clear : Make it fresh. Make it fun. Make it memorable. And above all, make 'em smile. Become a part of our team today!

Red Robin International, Inc & our independent franchisees each hire their own employees and establish their own terms and conditions of employment, which may differ from those described.

We are an Equal Opportunity & E-Verify Employer who values having a diverse team in all we do.

Red Robin is a full service restaurant concept that has growth opportunities in a casual dining restaurnat environment.

Job Description

Position Summary :

Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.

Essential Duties and Responsibilities :

• Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
• Must be willing to work all shifts.
• Picks up empty glasses and returns them to the proper area.
• Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
• Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary.
• Maintains a clean station at all times and performs assigned sidework duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
• Cleans and replaces dirty ashtrays.
• Possesses complete knowledge of all procedures related to the job.
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Knows the menu items, specials, and prices.
• Knows current wine list and has an understanding of the different wines.
• Completes all sidework and other duties as assigned in a timely manner.
• Offers assistance to all guests regardless of where they are seated.
• Upholds standards by setting examples with appearance and work ethic.
• Works to ensure a clean and sanitary work area at all times.
• Handles any guest's complaints or problems in a prompt and courteous manner.
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
• Keeps work area clean.
• Ensures thorough communication between shifts.
• Remains up to date on all Departmental Policies and Procedures.
• Understands that schedules are subject to change.
• Complies with all departmental rules, sidework assignments, and departmental procedures.
• Performs all other duties specified or assigned.

Position Description Summary :

The Server's role is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external guest.

This also includes friendly and timely interaction with each guest, suggestive selling, answering questions, taking and delivering the guests' order and following up to ensure each guest receives their correct food and / or drink order.

Duties and Responsibilities :

• Exceed First Class Service standards and behavior with every guest, business partner and peers.
• Treat guest and peers in accordance with the core values of the company.
• Present the menu, answers questions, and makes suggestions regarding food and service.
• Observe guests to respond to any additional requests and determine when meal has been completed.
• Knowledgeable and enthusiastic about the restaurant's menu and products.
• Totals bill accepts payment following established guidelines.
• Process all point of sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials on a shift by shift basis as well as all liquor, beer, and wine products and all menu items and desserts.
• Build guest loyalty and enhance selling skills through the use of available training materials.
• Maintain clean organized work environment.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup and documentation.
• Responds appropriately to guest concerns.
• Complete all side work duties which may include sweeping and mopping.
• Maintain current adult beverage certification. Ensure responsible service of alcohol.
• Accountable for compliance with all local, state, federal laws and regulation including those relating to food safety.
• Other duties as assigned.

Position Qualifications :

• High School diploma or GED
• Restaurant experience preferred.
• Experience handling money and a point of sale system.
• Ability to work various shifts in a 7 / 365 team-oriented environment
• Excellent customer service skills and an ability to communicate effectively
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Ability to communicate clearly and concisely with Team Members, Managers, and Guests.
• Proficiency required in reading and writing and mathematics
• Ability to lift a minimum of 25 lbs, perform essential job functions such as standing, bending, reaching, climbing on ladder, and walking long distances

JOB DESCRIPTION

Job Summary

Restaurant Servers are key players in making sure each guest receives their order promptly and accurately, and leaves with a smile and a memory of unparalleled service.

You are a team player at heart. You know that you are only successful when those around you are set up for success. You are eager to be part of an amazing group and have the ability to inspire those around you.

Job Description

• Experience Required : 0 to 6 months
• Experience Desired : Prior experience in restaurant or related field; Prior Fresh food experience helpful; Working with Bailer, compactor, - only if age appropriate
• Education Desired : No High School diploma required
• Lifting Requirement : Up to 50 pounds
• Age Requirement : At least 18 years of age

Job Responsibilities

• Maintain safety as the top priority for our Team Members, guests and products.
• Provide unparalleled guest service, constantly striving to delight and surprise our guests, vendors and stakeholders.
• Deliver orders to guest tables as directed, and check back in with them throughout their meal to ensure they have everything they need for the best experience possible.
• Display a commitment to learn about food and share food knowledge with fellow Team Members and guests.
• Use product and food knowledge to help customers make gourmet food choices.
• Cultivate a foodie culture by sharing excitement and passion for food.
• Utilize appropriate suggestive selling techniques.
• Provide active sampling opportunities, when appropriate.
• Troubleshoot and solve any order or delivery issues with a smile, and when necessary, direct the guest to the Lead on duty.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, customers, vendors and the community.