Position : Server

Who Is Bottleneck Management?

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations.

From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

Core Values

Understand the wants and needs of others

Support others through words and actions

Empower each team member to excel

Enjoy each other, our guests, and our time at work

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates.

Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

We offer a fun and supportive working environment, comprehensive benefits, EAP access, and restaurant dining discounts.

Position Summary

Our Servers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team.

Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences.

Primary Responsibilities and Duties

Essential Functions :

• Communicate effectively with customers and help them with their food and beverage selection.
• Manage tables and overall guest experience.
• Professional, outgoing, and enthusiastic attitude.
• Transmits orders to the bar and kitchen by recording guests' choices; identifying guests’ special dietary needs and special requests.

Qualifications and Skills :

• Minimum of 1-year of experience in food service / hospitality desired, but not required
• Ability to work collaboratively in a fast-paced work environment.
• Ability to create memorable guest experiences.
• Gain proficiency in the restaurant's menu and be enthusiastic about our offerings.
• Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.
• Good judgment skills and adaptive attitude.
• Must have all required food / alcohol certifications as designated by location.

Our Ideal Candidate :

• Outstanding interpersonal and communication skills.
• Outgoing, energetic, and enthusiastic.
• Polished, polite, and patient.
• Excellent communication skills.

Hours of work : Ability to work a varied schedule, including weekends.

Supervisory Responsibilities : N / A

Reports to : General Manager

Department : FOH Operations

Work Environment / Physical Demand :

• Must be able to stand for full shift
• Must be able to lift at least 50 pounds
• Must have good hearing for accurate communication with guests.
• Must be able to work in areas of loud noise.
• Required to frequently reach, bend, stoop, and carry
• Must be able to work in both warm and cool environments; indoors and outdoors
• Must be able to tolerate potential exposure to allergens : peanut products, egg, dairy, gluten, soy, seafood, and shellfish
• Extended periods of standing and walking to different parts of the restaurant at different levels.
• Fast paced hands-on position.
• Dining facilities are both outside and inside. Lighting is maintained at a low level.

Pay reflects our current average PRE TAX earning range (base wage plus tips) and is not a guarantee.

Health Benefit Options (insurance) are available to all team members, no matter how many hours they work each week.

You must be at least 18 years old to be considered for employment for most roles in our restaurants. However, we do hire Host / Hostesses who are at least 17 years of age in all states except for New Hampshire.

As a Team Member at Red Robin, you will enjoy :

• EXCELLENT Opportunities to grow with us - over 40% of our Managers were hourly Team Members
• Flexible work schedule
• Referral bonuses for bringing new members to our team
• Eligible for 401(k) retirement plan (if qualified)
• 50% discount on Red Robin food and 25% for your family

Red Robin isn't your typical burger restaurant. Since the doors opened at our first location in Seattle in 1969, we have always been a team filled with unbridled energy, magnetic personalities, and a passion for having fun!

Now Hiring / Immediate Opportunities for Full Time and Part Time :

SERVER (WAITER / WAITRESS)

You will be responsible for taking orders using handheld technology, serving food and drinks in a timely accurate manner, as well as delivering a fun and satisfying dining experience to Guests.

This Front of House role, waits tables while providing guests with excellent customer service.

Our mission is clear : Make it fresh. Make it fun. Make it memorable. And above all, make 'em smile. Become a part of our team today!

Red Robin International, Inc & our independent franchisees each hire their own employees and establish their own terms and conditions of employment, which may differ from those described.

We are an Equal Opportunity & E-Verify Employer who values having a diverse team in all we do.

Red Robin is a full service restaurant concept that has growth opportunities in a casual dining restaurnat environment.

Job Description

Position Summary :

Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.

Essential Duties and Responsibilities :

• Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
• Must be willing to work all shifts.
• Picks up empty glasses and returns them to the proper area.
• Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
• Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary.
• Maintains a clean station at all times and performs assigned sidework duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
• Cleans and replaces dirty ashtrays.
• Possesses complete knowledge of all procedures related to the job.
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Knows the menu items, specials, and prices.
• Knows current wine list and has an understanding of the different wines.
• Completes all sidework and other duties as assigned in a timely manner.
• Offers assistance to all guests regardless of where they are seated.
• Upholds standards by setting examples with appearance and work ethic.
• Works to ensure a clean and sanitary work area at all times.
• Handles any guest's complaints or problems in a prompt and courteous manner.
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
• Keeps work area clean.
• Ensures thorough communication between shifts.
• Remains up to date on all Departmental Policies and Procedures.
• Understands that schedules are subject to change.
• Complies with all departmental rules, sidework assignments, and departmental procedures.
• Performs all other duties specified or assigned.

Position Description Summary :

The Server's role is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external guest.

This also includes friendly and timely interaction with each guest, suggestive selling, answering questions, taking and delivering the guests' order and following up to ensure each guest receives their correct food and / or drink order.

Duties and Responsibilities :

• Exceed First Class Service standards and behavior with every guest, business partner and peers.
• Treat guest and peers in accordance with the core values of the company.
• Present the menu, answers questions, and makes suggestions regarding food and service.
• Observe guests to respond to any additional requests and determine when meal has been completed.
• Knowledgeable and enthusiastic about the restaurant's menu and products.
• Totals bill accepts payment following established guidelines.
• Process all point of sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials on a shift by shift basis as well as all liquor, beer, and wine products and all menu items and desserts.
• Build guest loyalty and enhance selling skills through the use of available training materials.
• Maintain clean organized work environment.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup and documentation.
• Responds appropriately to guest concerns.
• Complete all side work duties which may include sweeping and mopping.
• Maintain current adult beverage certification. Ensure responsible service of alcohol.
• Accountable for compliance with all local, state, federal laws and regulation including those relating to food safety.
• Other duties as assigned.

Position Qualifications :

• High School diploma or GED
• Restaurant experience preferred.
• Experience handling money and a point of sale system.
• Ability to work various shifts in a 7 / 365 team-oriented environment
• Excellent customer service skills and an ability to communicate effectively
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Ability to communicate clearly and concisely with Team Members, Managers, and Guests.
• Proficiency required in reading and writing and mathematics
• Ability to lift a minimum of 25 lbs, perform essential job functions such as standing, bending, reaching, climbing on ladder, and walking long distances

JOB DESCRIPTION

Job Summary

Restaurant Servers are key players in making sure each guest receives their order promptly and accurately, and leaves with a smile and a memory of unparalleled service.

You are a team player at heart. You know that you are only successful when those around you are set up for success. You are eager to be part of an amazing group and have the ability to inspire those around you.

Job Description

• Experience Required : 0 to 6 months
• Experience Desired : Prior experience in restaurant or related field; Prior Fresh food experience helpful; Working with Bailer, compactor, - only if age appropriate
• Education Desired : No High School diploma required
• Lifting Requirement : Up to 50 pounds
• Age Requirement : At least 18 years of age

Job Responsibilities

• Maintain safety as the top priority for our Team Members, guests and products.
• Provide unparalleled guest service, constantly striving to delight and surprise our guests, vendors and stakeholders.
• Deliver orders to guest tables as directed, and check back in with them throughout their meal to ensure they have everything they need for the best experience possible.
• Display a commitment to learn about food and share food knowledge with fellow Team Members and guests.
• Use product and food knowledge to help customers make gourmet food choices.
• Cultivate a foodie culture by sharing excitement and passion for food.
• Utilize appropriate suggestive selling techniques.
• Provide active sampling opportunities, when appropriate.
• Troubleshoot and solve any order or delivery issues with a smile, and when necessary, direct the guest to the Lead on duty.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, customers, vendors and the community.