Bartender
Position : Bartender
Our Bartenders are a key part of our team, and critical to providing genuine hospitality. They are energetic, passionate about beer and cocktails, and are focused on providing our guests with a memorable experience.
Our Bartender position is for a talented and energetic individual, excited to grow in the service industry and committed to providing quality service in a fun and casual bar environment.
Who is Bottleneck Management?
Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations.
From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.
Core Values
Understand the wants and needs of others
Support others through words and actions
Empower each team member to excel
Enjoy each other, our guests, and our time at work
We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates.
Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.
We offer a fun and supportive working environment, comprehensive benefits, EAP access, and restaurant dining discounts.
Primary Responsibilities and Duties
Essential Functions :
- Adhere to laws and company policy pertaining to the service of alcohol.
- Communicate effectively with customers and help with their food and beverage selection.
- Professional and enthusiastic attitude.
- Execute orders.
- Ensure cleanliness of bar area, set up, and stock bar for start of shift.
- Gain proficiency in all specialty cocktails and be enthusiastic about our offerings.
Qualifications and Skills :
- Must be at least 21 years of age
- At least 2 years bartending experience required.
- High-volume corporate experience is a plus.
- Keen awareness of guest environment and needs.
- Expert liquor, beer, and wine knowledge.
- Strong craft beer and cocktail knowledge
- Ability to multi-task and work collaboratively in a fast-paced work environment.
- Ability to communicate clearly and professionally with guests, fellow team members, and management to provide exceptional guest service.
- Ability to work a varied schedule, including nights and weekends.
- Good judgement skills and adaptive attitude
- Must have all required food / alcohol certifications as designated by location.
Must Be / Have :
- Outstanding interpersonal skills.
- Outgoing and full of energy.
- Polite and patient.
- Excellent communication skills
- Satisfaction focused.
Supervisory Responsibilities : Indirectly oversees barbacks (non-supervisory)
Department : FOH Operations
Work Environment / Physical Demand :
- Must be able to stand for full shift.
- Must be able to lift at least 50 pounds.
- Must have good hearing for accurate communication with guests.
- Must be able to use hands and fingers to handle and feel objects and tool controls.
- Must be able to work in areas of loud noise.
- Required to frequently reach, bend, stoop, and carry.
- Must be able to work in both warm and cool environments; indoors and outdoors
- Must be able to tolerate potential exposure to allergens (peanut products, egg, dairy, gluten, soy, seafood, and shellfish)
- Extended periods of standing and walking to different parts of the restaurant at different levels.
- Fast paced hands on position.
- Dining facilities are both outside and inside. Lighting is maintained at a low level.
Restaurant Manager
Position : Restaurant Manager
Who is Bottleneck Management?
Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations.
From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.
Core Values
Understand the wants and needs of others
Support others through words and actions
Empower each team member to excel
Enjoy each other, our guests, and our time at work
We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates.
Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.
We offer a fun and supportive working environment, comprehensive benefits, 401k, a generous PTO plan, EAP access, and restaurant dining discounts.
Position Summary
Our Restaurant Managers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team.
Restaurant Managers support the General Manager in fueling staff development, maximizing profitability, driving their location to achieve high levels, assessing quality in every facet of the business and ensure that Bottleneck culture is maintained.
Our Restaurant Managers set a tone of professionalism, teamwork, hospitality, work ethic, and excellence for the staff.
Primary Responsibilities and Duties
Leadership and Relationship Building :
- Work with the General Manager to ensure open communication and understanding exists between management and team members.
- Promotes and instills Bottleneck Management philosophies, culture, and operational standards.
- Work with the General Manager and the management team during the process of hiring, training, and development of staff.
- Coach, mentor, develop, and support team members in their efforts to advance within their location and Bottleneck Management.
- Foster an environment of inclusion and unity at all levels.
- Commitment to guest-first mentality through a "lead by example" approach.
- Reinforce to staff the importance of creating guest loyalty.
- Carry, communicate, and embody the Bottleneck culture.
Financial :
- Understand and assist the General Manager in the execution of strategies that achieve maximum sales growth and cost controls.
- Understand all aspects of financial controls including, but not limited to, cost of goods sold, labor, and supplies.
- Review manager reports with General Manager.
- Use sales forecasting to help location budget weekly, monthly, and quarterly expenses to meet operational goals.
Operations :
- Held accountable for meeting all company deadlines, protocols, policies, and procedures.
- Ensure execution of innovative and creative ideas that drive incremental sales and organic growth.
- Embrace, oversee, and communicate new Bottleneck Management initiatives to ensure proper introduction and execution.
- Possess full working knowledge of training and expectations for all work groups.
- Help define and reinforce expectations set for managers and staff.
- Assist in holding team members accountable to expectations and standards.
- Ensure that all managers and staff have the proper tools to be successful
- Ensure location is effectively using and maintaining all operational systems including but not limited to : POS systems, HRIS system, scheduling system, Avero, Open Table, and gift card processing
Qualifications and Skills :
- Minimum 2 years of restaurant management and people leadership experience.
- Effective verbal and written communication skills
- Strong organizational skills, specifically in areas such as scheduling, invoice processing and heavy traffic preparation and planning.
- Effective coaching and leadership tied to financial and operational principles.
- Industry related experience in complex operating processes and technology.
Supervisory Responsibilities : Leadership and Relationship Building responsibilities for FOH staff
Reports to : General Manager
Department : FOH Operations
Hours of Work : Ability to work a variable schedule, including weekends
Work Environment / Physical Demand :
- Must be able to stand for full shift
- Must be able to lift at least 50 pounds
- Must have good hearing for accurate communication with guests.
- Must be able to use hands and fingers to handle and feel objects, tools controls and type
- Must be able to work in areas of loud noise.
- Required to frequently reach, bend, stoop, and carry
- Must be able to work in both warm and cool environments; indoors and outdoors
- Must be able to tolerate potential exposure to allergens : peanut products, egg, dairy, gluten, soy, seafood, and shellfish
- Extended periods of standing and walking to different parts of the restaurant at different levels. Fast paced hands on position.
- Dining facilities are both outside and inside.
- Lighting is maintained at a low level.
Sous chef
NOW OFFERING A $2500 HIRING BONUS
Who is Bottleneck Management?
Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations.
From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.
Core Values
Understand the wants and needs of others
Support others through words and actions
Empower each team member to excel
Enjoy each other, our guests, and our time at work
We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates.
Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.
We offer a fun and supportive working environment, comprehensive benefits, 401k, a generous PTO plan, EAP access, and restaurant dining discounts.
Position Summary
The Sous Chef is second in command in our kitchen, following our Executive Chef’s specifications and guidelines. A successful candidate will employ culinary and managerial skills to play a critical role in maintaining and enhancing our guest satisfaction.
Primary Responsibilities and Duties
Essential Functions :
- Assist in the preparation and design of all food and drinks menus
- Produce high quality plates both in design and taste
- Ensure that the kitchen operates in a timely way that meets our standards of quality
- Fill in for the Executive Chef in planning and directing food preparation when necessary
- Resourcefully solve any issues that arise and seize control of any problematic situation
- Manage and train kitchen staff, establish working schedule and assess staff’s performance
- Order supplies to stock inventory appropriately
- Comply with and enforce sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers and customers
Qualifications & Skills :
- 3+ years of experience as a Sous Chef
- Understanding of various cooking methods, ingredients, equipment, and procedures
- Excellent record of kitchen and staff management
- Accuracy and speed in handling emergency situations and providing solutions
- Familiar with industry’s best practices
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Bachelors degree in Culinary Science or related certificate would be a plus
Supervisory Responsibilities : Leadership and Relationship Building responsibilities for HOH staff
Reports to : Executive Chef
Department : HOH Operations
Work Environment / Physical Demand :
- Must be able to stand for full shift
- Must be able to lift at least 50 pounds
- Must have good hearing for accurate communication with guests.
- Must be able to use hands and fingers to handle and feel objects, tools controls and type
- Must be able to work in areas of loud noise.
- Required to frequently reach, bend, stoop, and carry
- Must be able to work in both warm and cool environments; indoors and outdoors
- Must be able to tolerate potential exposure to allergens : peanut products, egg, dairy, gluten, soy, seafood, and shellfish
- Extended periods of standing and walking to different parts of the restaurant at different levels.
- Fast paced hands on position.
- Dining facilities are both outside and inside. Lighting is maintained at a low level.
Server
Position : Server
Who Is Bottleneck Management?
Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations.
From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.
Core Values
Understand the wants and needs of others
Support others through words and actions
Empower each team member to excel
Enjoy each other, our guests, and our time at work
We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat, and intelligent teammates.
Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.
We offer a fun and supportive working environment, comprehensive benefits, EAP access, and restaurant dining discounts.
Position Summary
Our Servers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team.
Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences.
Primary Responsibilities and Duties
Essential Functions :
- Communicate effectively with customers and help them with their food and beverage selection.
- Manage tables and overall guest experience.
- Professional, outgoing, and enthusiastic attitude.
- Transmits orders to the bar and kitchen by recording guests' choices; identifying guests’ special dietary needs and special requests.
Qualifications and Skills :
- Minimum of 1-year of experience in food service / hospitality desired, but not required
- Ability to work collaboratively in a fast-paced work environment.
- Ability to create memorable guest experiences.
- Gain proficiency in the restaurant's menu and be enthusiastic about our offerings.
- Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.
- Good judgment skills and adaptive attitude.
- Must have all required food / alcohol certifications as designated by location.
Our Ideal Candidate :
- Outstanding interpersonal and communication skills.
- Outgoing, energetic, and enthusiastic.
- Polished, polite, and patient.
- Excellent communication skills.
Hours of work : Ability to work a varied schedule, including weekends.
Supervisory Responsibilities : N / A
Reports to : General Manager
Department : FOH Operations
Work Environment / Physical Demand :
- Must be able to stand for full shift
- Must be able to lift at least 50 pounds
- Must have good hearing for accurate communication with guests.
- Must be able to work in areas of loud noise.
- Required to frequently reach, bend, stoop, and carry
- Must be able to work in both warm and cool environments; indoors and outdoors
- Must be able to tolerate potential exposure to allergens : peanut products, egg, dairy, gluten, soy, seafood, and shellfish
- Extended periods of standing and walking to different parts of the restaurant at different levels.
- Fast paced hands-on position.
- Dining facilities are both outside and inside. Lighting is maintained at a low level.