Job Description

When you walk into one of our restaurants, you are met with a warm smile and the promise of an amazing Italian meal! Our menu features fresh, prepared-to-order classic dishes from regional Italian recipes and the ambiance mirrors that of a lively family gathering.

The common ingredient that creates our comforting Guest environment is the wonderful family, just like we nurture our dishes, we nurture our family members.

We want YOU to be one of our key ingredients!Responsible for the service of menu items and alcoholic and non-alcoholic beverages to guests in a courteous and efficient manner in accordance with company standards.

Assists in the maintenance of the restaurant and equipment area via opening and closing checklists. Directs, implements, and maintains a philosophy congruent with the company’s culture, which serves as a guide to all staff members.

Requirements

Strives to create an operation that values company standards of Guest Service. Ensures that every point of contact with the Guest meets or exceeds expectations and creates a lasting impression to drive repeat business.

Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the Team and the Guest.

Communicates in an impactful and meaningful way with management and team members and fosters an open and respectful work environment.

Models and executes company practices throughout the entire operation creating a high-energy environment for the team and guest alike.

Demonstrates competence and confidence in making sound effective decisions that benefit the guest and team. Meets minimum age requirement for the service of alcoholic beverages.

Ensures prompt, friendly service according to company guidelines. Facilitates a professional and ethical manner that is beyond reproach.

Ensures compliance when determining potentially intoxicated guests per company standards and procedures. Maintain complete knowledge of and comply with all departmental policies and procedures and service standards.

Ensure proper documentation for all accidents and incidents per company policies and procedures. Maintain complete knowledge of all alcoholic menu items, liquor brands, beers, non-alcoholic selections, and daily specials.

Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated patrons, and driving while under the influence.

Maintain complete knowledge of property layouts, table / seat / station numbers, proper table set ups, room capacity, hours of operation, price ranges, and dress codes.

Maintains complete knowledge of all menu items, prices, preparation methods, cook time, major ingredients, quality standards, taste, the appearance of products, texture, serving temperature, garnish, and plate presentation.

Greet guests and take orders utilizing suggestive selling and upselling techniques. Ability to be well organized, maintain concentration, and think clearly when providing service to multiple guests within any given period of time.

Ability to exert physical effort in transporting food and beverages to guests. Must be able to lift a minimum of 30 lbs.

Ability to perform job functions with minimal supervision. Prepare guest checks and process credit cards while adhering to all cash handling and credit card procedures.

Pay reflects our current average PRE TAX earning range (base wage plus tips) and is not a guarantee.

Health Benefit Options (insurance) are available to all team members, no matter how many hours they work each week.

You must be at least 18 years old to be considered for employment for most roles in our restaurants. However, we do hire Host / Hostesses who are at least 17 years of age in all states except for New Hampshire.

As a Team Member at Red Robin, you will enjoy :

• EXCELLENT Opportunities to grow with us - over 40% of our Managers were hourly Team Members
• Flexible work schedule
• Referral bonuses for bringing new members to our team
• Eligible for 401(k) retirement plan (if qualified)
• 50% discount on Red Robin food and 25% for your family

Red Robin isn't your typical burger restaurant. Since the doors opened at our first location in Seattle in 1969, we have always been a team filled with unbridled energy, magnetic personalities, and a passion for having fun!

Now Hiring / Immediate Opportunities for Full Time and Part Time :

SERVER (WAITER / WAITRESS)

You will be responsible for taking orders using handheld technology, serving food and drinks in a timely accurate manner, as well as delivering a fun and satisfying dining experience to Guests.

This Front of House role, waits tables while providing guests with excellent customer service.

Our mission is clear : Make it fresh. Make it fun. Make it memorable. And above all, make 'em smile. Become a part of our team today!

Red Robin International, Inc & our independent franchisees each hire their own employees and establish their own terms and conditions of employment, which may differ from those described.

We are an Equal Opportunity & E-Verify Employer who values having a diverse team in all we do.

Red Robin is a full service restaurant concept that has growth opportunities in a casual dining restaurnat environment.

Job Description

Position Summary :

Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.

Essential Duties and Responsibilities :

• Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
• Must be willing to work all shifts.
• Picks up empty glasses and returns them to the proper area.
• Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
• Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary.
• Maintains a clean station at all times and performs assigned sidework duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
• Cleans and replaces dirty ashtrays.
• Possesses complete knowledge of all procedures related to the job.
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Knows the menu items, specials, and prices.
• Knows current wine list and has an understanding of the different wines.
• Completes all sidework and other duties as assigned in a timely manner.
• Offers assistance to all guests regardless of where they are seated.
• Upholds standards by setting examples with appearance and work ethic.
• Works to ensure a clean and sanitary work area at all times.
• Handles any guest's complaints or problems in a prompt and courteous manner.
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
• Keeps work area clean.
• Ensures thorough communication between shifts.
• Remains up to date on all Departmental Policies and Procedures.
• Understands that schedules are subject to change.
• Complies with all departmental rules, sidework assignments, and departmental procedures.
• Performs all other duties specified or assigned.

Position Description Summary :

The Server's role is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external guest.

This also includes friendly and timely interaction with each guest, suggestive selling, answering questions, taking and delivering the guests' order and following up to ensure each guest receives their correct food and / or drink order.

Duties and Responsibilities :

• Exceed First Class Service standards and behavior with every guest, business partner and peers.
• Treat guest and peers in accordance with the core values of the company.
• Present the menu, answers questions, and makes suggestions regarding food and service.
• Observe guests to respond to any additional requests and determine when meal has been completed.
• Knowledgeable and enthusiastic about the restaurant's menu and products.
• Totals bill accepts payment following established guidelines.
• Process all point of sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials on a shift by shift basis as well as all liquor, beer, and wine products and all menu items and desserts.
• Build guest loyalty and enhance selling skills through the use of available training materials.
• Maintain clean organized work environment.
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup and documentation.
• Responds appropriately to guest concerns.
• Complete all side work duties which may include sweeping and mopping.
• Maintain current adult beverage certification. Ensure responsible service of alcohol.
• Accountable for compliance with all local, state, federal laws and regulation including those relating to food safety.
• Other duties as assigned.

Position Qualifications :

• High School diploma or GED
• Restaurant experience preferred.
• Experience handling money and a point of sale system.
• Ability to work various shifts in a 7 / 365 team-oriented environment
• Excellent customer service skills and an ability to communicate effectively
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Ability to communicate clearly and concisely with Team Members, Managers, and Guests.
• Proficiency required in reading and writing and mathematics
• Ability to lift a minimum of 25 lbs, perform essential job functions such as standing, bending, reaching, climbing on ladder, and walking long distances

JOB DESCRIPTION

Job Summary

Restaurant Servers are key players in making sure each guest receives their order promptly and accurately, and leaves with a smile and a memory of unparalleled service.

You are a team player at heart. You know that you are only successful when those around you are set up for success. You are eager to be part of an amazing group and have the ability to inspire those around you.

Job Description

• Experience Required : 0 to 6 months
• Experience Desired : Prior experience in restaurant or related field; Prior Fresh food experience helpful; Working with Bailer, compactor, - only if age appropriate
• Education Desired : No High School diploma required
• Lifting Requirement : Up to 50 pounds
• Age Requirement : At least 18 years of age

Job Responsibilities

• Maintain safety as the top priority for our Team Members, guests and products.
• Provide unparalleled guest service, constantly striving to delight and surprise our guests, vendors and stakeholders.
• Deliver orders to guest tables as directed, and check back in with them throughout their meal to ensure they have everything they need for the best experience possible.
• Display a commitment to learn about food and share food knowledge with fellow Team Members and guests.
• Use product and food knowledge to help customers make gourmet food choices.
• Cultivate a foodie culture by sharing excitement and passion for food.
• Utilize appropriate suggestive selling techniques.
• Provide active sampling opportunities, when appropriate.
• Troubleshoot and solve any order or delivery issues with a smile, and when necessary, direct the guest to the Lead on duty.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, customers, vendors and the community.