GENERAL SUMMARY

Deliver guest orders of food and beverage to our Hotel Rooms in an efficient and timely manner. Display courteous, prompt and knowledgeable service of food and beverage while in contact with any guest to ensure the total satisfaction of our guests' experience.

Cooperate with and assist coworkers in achieving all goals of the department. Follow all appropriate policies and procedures of the department and Pechanga Resort and Casino, while striving to improve the overall standard of our operation and service.

Always display a 4 Diamond commitment to Customer Service through performance and maintenance of the Quality Standards established by Pechanga Resort & Casino.

PR&C's expectations : Service Guarantees, Core Values and being Simply the Best

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Acquire detail knowledge of food menu's, wine and beverage lists.
• Correctly enter guest order into point of sale system.
• Set up, deliver and serve call down orders, as well as Fast Track orders, at all times during the day.
• Full set up and delivery of Amenity orders.
• Take responsibility for restocking and refilling all items used during the shift.
• Complete all assigned side work.
• Constantly maintain cleanliness and organization of work area.
• Take responsibility for weekly cleaning duties.
• Remove tables / trays from guest rooms and hallways promptly when requested or needed.
• Other duties as assigned

ACCOUNTABILITY :

The Room Service Food Server position does not have any supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE / TRAINING / EDUCATION : A High school diploma or general education degree (GED); and at least 1 year relative experience is required to successfully perform this job.

COMMUNICATION SKILLS : This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos.

This position also requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS : This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY : This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS :

• Must qualify to obtain and maintain a Class A gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.

SKILLS / ABILITIES :

• Knowledge of basic computer skills
• Ability to learn basic software programs used by the Room Service Department

OTHER QUALIFICATIONS :

• Friendly, outgoing personality
• Possess the ability and desire to fulfill all guests requests and needs
• The ability to remain calm and courteous in stressful situations

DISCLAIMER :

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Location : Pala, CA

The Server Captain is responsible for promoting and ensuring guest satisfaction, maintaining service standards and sequence of service, monitoring service timing and communicating timing to kitchen.

Responsible for a safe and sanitary work environment. Work in unison with chefs to maintain the highest quality products and production.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.

• Previous Fine Dining experience preferred.
• Above average knowledge of food identification, food preparation techniques and flavor profiles.
• Above average knowledge of wine varietals, wine growing regions, viticulture techniques and varietal flavor profiles. Certification through Court of Master Sommeliers preferred.
• Above average knowledge of Liquor and Libations, ability to perform in a bartender role as needed.
• Familiarity with MICROS or POS Touch-base systems.
• Excellent written and oral communication skills.
• Ability to work flexible schedule to include weekends and holidays.
• Ability to work under pressure with a high degree of attention to detail.
• Ability to organize and prioritize guest service needs. Be poised and professional in appearance and attitude.
• Must read, write, and speak English.
• High School Diploma or GED preferred.
• Food Handlers Certificate.
• TIPS Certified.
• RBS Certifications.

Essential Job Functions :

• Work as part of a highly skilled team to provide Michelin Star service.
• Exceptional understanding of the personalized guest experience.
• Maintain the highest levels of personal grooming and hygiene.
• Maintain the highest level of personal appearance standards.
• Full knowledge of menu, item descriptions and preparation method.
• Full knowledge of spirits, origins, flavor profile and common usage.
• Full knowledge of brewed items to include seasonal craft selections.
• Full knowledge of wine service, from selection to presentation to service.
• Above average knowledge of wine varietals, wine growing regions, viticulture techniques and varietal flavor profiles.
• Identify select cutlery for each course and preset in unison.
• Identify glassware to use for select wine spirits and beer.
• Perform decanting procedure with vintage wines.
• Perform Bartending functions as needed from In Room Martini Cart.
• Maintain the integrity of the restaurant by identifying and reporting any maintenance or health / sanitation issues.
• Perform all opening, closing and service side work, to include polishing of glassware and silver, maintenance of tableware, folding napkins and linens.
• Perform cashier functions, to include cash handling, discounts, privilege point and comps.
• Perform closing duties, including restocking items securing product and service wares.
• Perform other duties as assigned.

GENERAL SUMMARY

Servers are Pechanga's ambassadors of guest service within each of the restaurants. They customize service for each guest to create a memorable dining experience.

They facilitate those dining experiences with menu / bar / wine knowledge, service etiquette, and sales ability. Servers contribution to the organization is the moment to moment service with guests which provides amiable and personable contact for every table, creating a face to represent four diamond service at Pechanga Resort and Casino.

Servers contributions to the department extend to bottom line. They cultivate professional relations with clientele approaching each table as a business transaction, selling product and services available in the restaurant.

Servers contributions to the guests are to understand their expectations and be the means to pair them with exact resort product / dish / wine / etc for those needs.

They understand and then provide based on their understanding.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Greeting tables upon arrival with a warm and personable approach
• Selling menu items by being specific, pairing items that compliment each other and the guest's tastes.
• Be and ambassador of the guest by asking guest specific questions and tailoring service to their expectations.
• Take guests' order accurately and in a timely manner consistent with restaurant's steps of service input and deliver food orders for each table.
• Take and deliver beverage order for each table.
• Preset tables for service with items that guests may need to enjoy their meal.
• Clearing all soiled china, glass or silverware through out guests' dining experience.
• Be knowledgeable about all menu items (food / beverage / wine)
• Demonstrate a working knowledge of proper service etiquette with every guest.
• Keep an accurate running check of guests' orders and present a final bill for guests, process all payments according to PRC Cash Handling Procedures.
• Other duties as assigned.

ACCOUNTABILITY : The F&B Food Server does not have any supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE / TRAINING / EDUCATION : At least 6 months experience is preferred to successfully perform this job.

COMMUNICATION SKILLS : This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos.

This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

MATHEMATICAL SKILLS : This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY : This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS :

• TIPS certification which can be done through the PLDA within the first 90 days
• Food Handler's Card which can be done through the PLDA within the first 30 days

SKILLS / ABILITIES :

• Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Ability to take direction well and without being offended. Servers will be getting directions and requests from guests and management.
• Multitasking and Time Management. Servers need to be able to self pace with guest service being the purpose behind every action.

Servers have to be able to manage their time between tables accordingly, multitask for maximum efficiency and expedite service in line with the restaurant's SOP's.

Possess fluent English speaking, writing and comprehension skills.

Blazing Noodles & New Asian Restaurant

• Ability to speak Cantonese, Chinese, Korean, Mandarin and Vietnamese preferred.
• Knowledge of Cantonese, Chinese, Korean, Mandarin and Vietnamese cuisine preferred.

OTHER QUALIFICATIONS :

• Servers need to be personable
• Servers are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort.
• There are other service related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA.

Accountability

Reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction.

Responds to and addresses guests concerns in a timely and courteous manner

Key Business Areas

A Key Business Area is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions :

• Demonstrates a sense of urgency when serving guests; meets service cycle timing standards
• Greets guests immediately upon arrival and acknowledges them at departure
• Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs
• Suggestively sells and achieves guest check average targets
• Accurately enters orders on point of sale system
• Prepares beverage orders as well as some appetizers, salads, and desserts
• Checks prepared orders for completeness and presentation
• Delivers food and beverage orders timely and in accordance with standards
• Attends to guest during the entire dining experience in a prompt and courteous manner
• Demonstrates knowledge of station and floor breakdowns
• Possesses strong product and menu knowledge
• Uses proper telephone etiquette; assists with to go orders
• Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guests departure
• Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
• Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
• Willingly assists others without being asked
• Maintains cleanliness and organization of dining room and service area
• Completes all required side-work, including deep cleaning assignments
• Provides prompt and courteous service and is cordial to all team members and guests
• Adheres to Denny’s Brand Standards and internal policies and procedures

Essential Functions

• Ability to lift and carry supplies and equipment up to 30 lbs
• Ability to raise a tray weighing up to 25 lbs to shoulder height
• Able to bend, stoop, reach, wipe, lift, and grab
• Must have sufficient mobility to move and operate in work area
• Must be able to stand and walk throughout a 4 to 8 hour shift
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to observe and differentiate between monetary denominations
• Must be able to serve all Denny’s menu products
• Must be able to operate point of sale system
• Must be able to work around potentially hazardous chemicals
• Must be able to communicate effectively in English both orally and in writing
• Must be able to pass all required tests and training requirements for the position
• Must be able to work a flexible schedule, including holidays, nights and weekends
• Possesses excellent guest service skills
• Possesses basic math skills (add, subtract, multiply and divide)
• Must be dependable and able to learn basic tasks and follow instructions

Position Qualifications

• Must be able to work in a team environment
• Meets Denny’s uniform and grooming standards and maintains them throughout the shift
• Places a value on diversity and shows respect for others

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.

It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice.

Accountability

Reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction.

Responds to and addresses guests concerns in a timely and courteous manner

Key Business Areas

A Key Business Area is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions :

• Demonstrates a sense of urgency when serving guests; meets service cycle timing standards
• Greets guests immediately upon arrival and acknowledges them at departure
• Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs
• Suggestively sells and achieves guest check average targets
• Accurately enters orders on point of sale system
• Prepares beverage orders as well as some appetizers, salads, and desserts
• Checks prepared orders for completeness and presentation
• Delivers food and beverage orders timely and in accordance with standards
• Attends to guest during the entire dining experience in a prompt and courteous manner
• Demonstrates knowledge of station and floor breakdowns
• Possesses strong product and menu knowledge
• Uses proper telephone etiquette; assists with to go orders
• Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guests departure
• Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
• Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
• Willingly assists others without being asked
• Maintains cleanliness and organization of dining room and service area
• Completes all required side-work, including deep cleaning assignments
• Provides prompt and courteous service and is cordial to all team members and guests
• Adheres to Denny’s Brand Standards and internal policies and procedures

Essential Functions

• Ability to lift and carry supplies and equipment up to 30 lbs
• Ability to raise a tray weighing up to 25 lbs to shoulder height
• Able to bend, stoop, reach, wipe, lift, and grab
• Must have sufficient mobility to move and operate in work area
• Must be able to stand and walk throughout a 4 to 8 hour shift
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to observe and differentiate between monetary denominations
• Must be able to serve all Denny’s menu products
• Must be able to operate point of sale system
• Must be able to work around potentially hazardous chemicals
• Must be able to communicate effectively in English both orally and in writing
• Must be able to pass all required tests and training requirements for the position
• Must be able to work a flexible schedule, including holidays, nights and weekends
• Possesses excellent guest service skills
• Possesses basic math skills (add, subtract, multiply and divide)
• Must be dependable and able to learn basic tasks and follow instructions

Position Qualifications

• Must be able to work in a team environment
• Meets Denny’s uniform and grooming standards and maintains them throughout the shift
• Places a value on diversity and shows respect for others

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.

It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice.