Pechanga Resort & Casino Jobs (2)

GENERAL SUMMARY

Servers are Pechanga's ambassadors of guest service within each of the restaurants. They customize service for each guest to create a memorable dining experience.

They facilitate those dining experiences with menu / bar / wine knowledge, service etiquette, and sales ability. Servers contribution to the organization is the moment to moment service with guests which provides amiable and personable contact for every table, creating a face to represent four diamond service at Pechanga Resort and Casino.

Servers contributions to the department extend to bottom line. They cultivate professional relations with clientele approaching each table as a business transaction, selling product and services available in the restaurant.

Servers contributions to the guests are to understand their expectations and be the means to pair them with exact resort product / dish / wine / etc for those needs.

They understand and then provide based on their understanding.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Greeting tables upon arrival with a warm and personable approach
• Selling menu items by being specific, pairing items that compliment each other and the guest's tastes.
• Be and ambassador of the guest by asking guest specific questions and tailoring service to their expectations.
• Take guests' order accurately and in a timely manner consistent with restaurant's steps of service input and deliver food orders for each table.
• Take and deliver beverage order for each table.
• Preset tables for service with items that guests may need to enjoy their meal.
• Clearing all soiled china, glass or silverware through out guests' dining experience.
• Be knowledgeable about all menu items (food / beverage / wine)
• Demonstrate a working knowledge of proper service etiquette with every guest.
• Keep an accurate running check of guests' orders and present a final bill for guests, process all payments according to PRC Cash Handling Procedures.
• Other duties as assigned.

ACCOUNTABILITY : The F&B Food Server does not have any supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE / TRAINING / EDUCATION : At least 6 months experience is preferred to successfully perform this job.

COMMUNICATION SKILLS : This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos.

This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

MATHEMATICAL SKILLS : This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY : This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS :

• TIPS certification which can be done through the PLDA within the first 90 days
• Food Handler's Card which can be done through the PLDA within the first 30 days

SKILLS / ABILITIES :

• Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Ability to take direction well and without being offended. Servers will be getting directions and requests from guests and management.
• Multitasking and Time Management. Servers need to be able to self pace with guest service being the purpose behind every action.

Servers have to be able to manage their time between tables accordingly, multitask for maximum efficiency and expedite service in line with the restaurant's SOP's.

Possess fluent English speaking, writing and comprehension skills.

Blazing Noodles & New Asian Restaurant

• Ability to speak Cantonese, Chinese, Korean, Mandarin and Vietnamese preferred.
• Knowledge of Cantonese, Chinese, Korean, Mandarin and Vietnamese cuisine preferred.

OTHER QUALIFICATIONS :

• Servers need to be personable
• Servers are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort.
• There are other service related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA.

GENERAL SUMMARY

Deliver guest orders of food and beverage to our Hotel Rooms in an efficient and timely manner. Display courteous, prompt and knowledgeable service of food and beverage while in contact with any guest to ensure the total satisfaction of our guests' experience.

Cooperate with and assist coworkers in achieving all goals of the department. Follow all appropriate policies and procedures of the department and Pechanga Resort and Casino, while striving to improve the overall standard of our operation and service.

Always display a 4 Diamond commitment to Customer Service through performance and maintenance of the Quality Standards established by Pechanga Resort & Casino.

PR&C's expectations : Service Guarantees, Core Values and being Simply the Best

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Acquire detail knowledge of food menu's, wine and beverage lists.
• Correctly enter guest order into point of sale system.
• Set up, deliver and serve call down orders, as well as Fast Track orders, at all times during the day.
• Full set up and delivery of Amenity orders.
• Take responsibility for restocking and refilling all items used during the shift.
• Complete all assigned side work.
• Constantly maintain cleanliness and organization of work area.
• Take responsibility for weekly cleaning duties.
• Remove tables / trays from guest rooms and hallways promptly when requested or needed.
• Other duties as assigned

ACCOUNTABILITY :

The Room Service Food Server position does not have any supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE / TRAINING / EDUCATION : A High school diploma or general education degree (GED); and at least 1 year relative experience is required to successfully perform this job.

COMMUNICATION SKILLS : This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos.

This position also requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS : This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY : This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS :

• Must qualify to obtain and maintain a Class A gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.

SKILLS / ABILITIES :

• Knowledge of basic computer skills
• Ability to learn basic software programs used by the Room Service Department

OTHER QUALIFICATIONS :

• Friendly, outgoing personality
• Possess the ability and desire to fulfill all guests requests and needs
• The ability to remain calm and courteous in stressful situations

DISCLAIMER :

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.