ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to all components of the above position summary the following Essential Duties and Responsibilities are essential to successful performance in this position

Essential Functions

• Greets guests and presents them with the menu
• Informs guests about the special items for the day and menu changes if any
• Suggest food and beverages to the guest and also try to upsell
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system
• Obtaining revenues, issuing receipts, accepting payments
• Performing basic cleaning tasks as needed or directed by supervisor
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food;

example no garlic, less spicy, without egg, etc.)

• Communicate to the guest and provide assistance with their queries
• Coordinate with the bus person and / or kitchen staff to ensure smooth operation and resident / guest satisfaction
• Serve food and beverage to the guest as per the course of order
• Observes guests and ensure their satisfaction with the food and service
• Promptly respond to guest with any additional request
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
• Adhere to grooming and appearance standards consistently
• Must have some familiarity with basic cooking skills; (example salad preparation, dessert plating, etc.)
• Assist bus persons with stocking and maintain the restaurant par stock levels and side station
• Help other areas of the restaurant such as answering telephones and completing financial transactions for the Take-Out
• Close the shift on the POS terminal
• Other duties assigned by supervisor or manager including but not limited to this list

Added Responsibilities

• Respond appropriately to changes in the work setting.
• Be familiar with Skilled Management Policies & Procedures Manual and Skilled Management Associate Handbook.
• Perform other related assignments as required.
• Attend required in-service training.

EDUCATION / EXPERIENCE / CREDENTIALS

• This position prefers a high school diploma or equivalent certificate and a competent history in a similar facility a minimum of two years study or certification in the hospitality industry, and two or more years’ experience in food service management, supervision, food purchasing, safety, sanitation, and menu preparation.
• Previous experience working in a Kosher Kitchen strongly preferred.
• Possess knowledge of sanitation-procedures.
• Competent working knowledge of Microsoft Office products.
• Be able to work well under pressure.
• Speak read and understand English fluently.
• Must possess valid First Aid Certifications and, according to state regulations may need to possess current CPR, Certified Nursing Assistant Certification state certifications, and pass an examination and / or skills evaluation.

Also, must meet requirements for continuing education and maintain all license(s).

Title : Server

Employment Type : Hourly

Job Description :

The Server serves food and drinks following established guidelines, procedures, and policies as prescribed by company standards.

He or she interacts with guests and staff in a cordial, efficient, and professional manner and helps with seating guests, clearing and setting tables, preparing to go orders, side work, and cleaning duties.

The ideal candidate for this position has a high school diploma or high school equivalency diploma and at least one year of experience in a restaurant setting.

He or she can work a flexible schedule that includes days, nights, weekends, and holidays. Good written and speaking communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.

Responsibilities :

• Greets all customers in a warm, sincere and helpful manner
• Takes orders and serves meals and beverages promptly and courteously
• Operates the complete POS system and other required software
• Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
• Follows safety and sanitation rules and practices
• Helps bus and set tables and performs side-work and cleaning duties as needed

Qualifications :

• One year of relevant experience preferred
• Helpful attitude and friendly demeanor
• Able to work days, evenings, weekends, and holidays
• Food Handler Card AND RBS Alcohol Certificate are required from the first day of work
• Must be able to show proper document(s) that verify your identity and employment authorization

Benefits :

• Employee Discounts
• Employee Recognition Program
• Opportunity for growth within the company

Server

The server occupies one of the most integral functions in the restaurant. You are responsible for taking orders, maintaining the dining room, serving beverages, and helping the guest make informed decisions.

Beyond that, you are expected to use your skill, knowledge, and personality to provide a dining experience that exceeds all expectations.

You have been chosen for this position because of your experience, ability, and character. Together we will work to provide a memorable dining experience for each of our guests.

Complete all opening and closing duties as assigned.

Take guests’ food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations. *Always read your guests when making suggestions.

Accurately input orders into POS system.

Document all orders on a server dupe pad as a back-up record in case the POS system is ever inoperative.

Retrieve all beverages from service bar and serve promptly.

Open all wine and champagne bottles using proper wine service techniques.

Anticipate guest’s needs and respond promptly.

Acknowledge all guests regardless of whether they are in your station.

Interact in courteous and professional manner with guests, supervisors, and co-workers.

Always make guests feel you are on their side by apologizing and being proactive in resolving guest complaints.

Act with integrity and honesty.

Alert management to any and all issues that arise at a table.

Monitor and maintain cleanliness, sanitation, and organization of all service areas.

Properly mark all tables for each course before delivery of food to the table.

Clear each course promptly using clearing guidelines outlined in the sequence of service.

Continuously review menu items, and keep up-to-date with all changes. *Use daily shift notes as your guide.

Alert management to great guests, big spenders, and anyone else you think wants extra attention.

Alert Chef to all allergies.

Alert food runners to all position changes.

Ensure accuracy of guest checks and promptly process payments.

Complete end of night closing check out.

Complete running side-work throughout the evening as assigned.

Notify management to any pertinent information related to the shift.

Clock in and out for each shift. *Notify a manager if you are unable to do so.

Follow all responsible alcohol practices. Card all guests who appear under the age of 40 and never serve alcohol to an intoxicated guest.

Follow all Health Department best practices notes that are found in each service station.

Adhere to all Covid health and safety protocols.

THE COMPANY

Catch Hospitality Group partners Tilman Fertitta, Mark Birnbaum and Eugene Remm have propelled globally-influenced seafood restaurant Catch (2011) from a standalone NYC flagship to an international phenomenon with successful locations in Los Angeles, Playa del Carmen and Las Vegas at the ARIA Resort & Casino, and highly anticipated sister concept Catch Steak which debuted in Fall 2019.

With a focus on culture and brand, New York based restauranteurs Remm and Birnbaum spent two decades building CHG into one of the country’s most successful restaurant management companies.

Dubbed by Forbes Magazine as the New Kings of New York Hospitality, Remm and Birnbaum pioneered dynamic hospitality experiences using food, service and vibe to create seamless transitions between dining, nightlife and entertainment.

In addition to Catch, CHG operates midtown American brasserie Lexington Brass (2011) and The Co : Laboratory, a full-service event production agency specializing in the creation of high level, turnkey experiences for brands across the entertainment, fashion and lifestyle industries.

In 2017, CATCH partnered with hospitality business mogul Tilman Fertitta, who’s privately owned Landry’s, Inc. is ranked among the largest restaurant corporations in the U.

S. Fertitta has spent 30 years cultivating his hospitality empire of over 600 locations into an international success. Fertitta, the World’s Richest Restauranteur, according to Forbes Magazine, is also the star of CNBC’s Billion Dollar Buyer, and owner of Golden Nugget Casinos and the NBA Houston Rockets.

SEALEGS WINE BAR / / Store 5201

Los Angeles International Airport

1 World Way

Terminal 2, Space 229

Los Angeles, CA 90045

Role Purpose

Sets places at dining tables, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of Guests, as well as suggestively selling food and drinks.

Key Responsibilities & Accountabilities

• Greets Guests, builds rapport, and ensures an enjoyable, quality dining experience
• Build rapport. Ask questions to identify the experience the Guests wants.
• Promptly and accurately takes food and beverage requests from Guests
• Ensures expedient service of food and beverages to the Guest, checks frequently to ensure everything is to the Guests’ specifications
• Learn concept menu and beverages, expertly recommends and upsells on items
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Following all relevant brand standards for service
• Accurately rings all orders into the POS system

Qualification Requirements

• Must be able to deliver plates and food and clear tables, which may require lifting up to 30 lbs.
• Must be able to hear well amongst loud background noise
• Must be dressed neatly and well groomed in company approved uniform at all times
• Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to read and write notes to hearing impaired Guests
• Must be able to read menus to sight-impaired Guests
• Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
• Must be able to pass the 10 year federal background check (TSA)

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JOB OVERVIEW :

We are a popular ramen destination with locations in Los Angeles! It distinguishes itself by providing customized ramen in a highly energetic, fun, customer-focused environment.

We are looking for hospitality-driven servers that provide exceptional service with a smile, no matter what! We put our customers first, so we’re looking for those who know how to create an enjoyable experience to guests and thrive on their satisfaction.

RESPONSIBILITIES :

• Create a warm and welcoming environment for every guest
• Work in various FOH areas : hosting, food running, to-go packing and hand off, bussing
• Demonstrate the ability to multi-task in a fast-paced environment while always providing a quality product and excellent customer service.
• Demonstrate the ability to be self-motivated and strive for new opportunities for growth and learning
• Maintain a calm demeanor, especially during periods of high volume, to preserve a positive work environment and a hospitable experience for our guests
• Maintaining the general cleanliness and organization of the dining area
• Serve happiness in the form of food and drinks
• Greet guests in a friendly and respectable manner
• Responding to any customer needs or questions
• Maintain a complete knowledge and understanding of menu items
• Communicating with management about any customer issues or FOH issues
• Support other areas of the restaurant as necessary
• Other tasks as specified by management

REQUIREMENTS :

• 1+ years of server experience in a fast-paced environment
• Comply to all occupational, health, and safety standards
• Flexible schedule (including nights and weekends)
• Able to take constructive criticism, learn quickly and constantly improve
• Must be enthusiastic about food and service.
• Must maintain great attitude while working in a fast-paced environment.
• Be a team player with strong work ethics and communication skills
• Must have Food Handler Card (Servsafe)

Tatsu's iconic taste started with recipes created in a home kitchen and was perfected by ramen experts, who flew in from Japan, through the customization of personal tastes and preferences.

Meat lover, vegan, and gluten-free foodies can now happily enjoy a hearty bowl of ramen side by side. The umami broths are made every day in-house from scratch - keeping the good ol' tradition of food made with integrity and love.

Tatsu" means dragon and opened its doors in 2012, the year of the dragon.