MISSION

To ensure a pleasant and enjoyable dining experience for all customers at the property's Restaurant. Greet guests with a smile as they are seated, describing the daily specials and offering to take drink orders.

Take guest orders in a service-oriented manner, demonstrating complete knowledge of all menu items and ingredients, employing suggestive selling skills where appropriate.

Recognize regular guests and anticipate their needs. Process orders promptly, and deliver meals as soon as they are prepared by the kitchen.

Check in with assigned tables often, and process payments efficiently. Offer a parting wish to all guests and thank them for coming to our restaurant.

REPORTS TO

Director of Food and Beverage

DRIVERS of SUCCESS

• Personable, Friendly Demeanor
• Customer Service and Cleanliness Obsession
• Team Player, Leadership Skills
• Professionalism, Responsibility
• Enthusiasm, Hustle, Achievement Orientation
• General Food Service / Restaurant Knowledge and Experience

PRIMARY RESPONSIBILITIES

• Warmly greet guests to the Restaurant as they are seated (get to know and use the names of regular guests)
• Offer a menu to each guest, describe the daily specials, ask if they would like water, and take drink orders
• Assist guests in selecting their food orders; make suggestions where appropriate
• Promote daily specials, new menu items, and healthy alternatives for those interested in low-fat meals
• Be knowledgeable about all menu items, their garnish, contents and preparation methods; be prepared to answer any guests questions in a direct, concise way
• Be flexible with guests regarding special requests; allow substitutions wherever possible
• Enter orders into the POS system promptly; make sure special requests are spelled out plainly for the line cooks; return menus to the station
• Check in with assigned tables; refill drinks as needed or requested; give guests updates on their order as appropriate
• Deliver meals to guests as soon as they are prepared by kitchen; double-check to ensure accuracy of order as prepared
• Stop by at least once to make sure guests are enjoying their meal and have everything they need
• Bring guests their check at the appropriate time; never have them wait
• Process guests payments accurately and efficiently; no voids or deletes without management approval
• Offer all guests a parting wish and thank them for coming to the Restaurant
• At start of shift, check assigned station to ensure neatness, cleanliness and stocking
• Bus tables; ensure table tops are clean and dry; condiments stocked; places set (four per table)
• Keep soda stations stocked with silverware, napkins, glasses, pitchers, wet and dry rags
• Refill condiment containers, water pitchers, coffee pots, etc. as needed
• Follow all Restaurant opening and closing procedures for servers as outlined by the Director of Food and Beverage and as applicable
• Assist with catered functions (in both the conference room and restaurant) as requested
• Cross-train in other restaurant positions
• Other responsibilities as assigned by the Director of Food and Beverage

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to :

• Write, read, speak, hear and see
• Stand and walk for prolonged periods
• Bend, lift and carry up to 40 lbs.
• Perform manual dexterity and coordination handling breakables and hot dishes
• Perform general housekeeping work

$15 per hour - $15 per hour plus tips.

Our Winning Family Starts With You! Check out these great benefits!

• Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.)
• Free Employee Meal! (limited menu)
• Weekly pay
• Anniversary pay
• Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire)
• Paid Family and Medical Leave (up to 2 weeks after 1 year of service)
• Medical / dental insurance
• Ongoing training to build critical skills for current and future roles
• Discounts on cellphones, travel, electronics & much more!
• 401(k) savings plan (Company match after 1 year of service)
• Management career advancement opportunities (50%+ of our managers are promoted from hourly positions!)

And much more! Because at Olive Garden, We’re All Family Here!

One key to our success is the high standards we set for ourselves and each other. That includes placing the health and safety of our team members and guests as a top priority.

We are committed to the highest safety and sanitation practices, including ensuring team member wellness and maintaining clean restaurants.

As a server, you will deliver exceptional dining experiences by providing safe, friendly and attentive service that makes our guests feel welcome and like they are part of our family.

Our servers thrive on making loyal guests by taking them on a tour of Italy through knowledge of food, wine, and our fresh ingredients

We'd love to welcome you home as the newest member of the Family!

Our Servers are motivated, team oriented, friendly, dependable and driven to providing excellent guest service. A qualified candidate will greet and seat guests, suggestive-sell, take orders, prep food, collect payment, clear tables, and resolve guest complaints notifying management of any complaints received.

The position requirements include an ability to communicate with guests, sufficient mobility to move and / or operate in work area, to lift and carry food trays weighing up to 25 lbs.

and meet any state, county or municipal regulation pertaining to health risk concerns about food handling.

With a career at HMSHost, you really benefit! We offer :

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program refer a friend and earn a bonus

Summary

• The Server is responsible for taking food and beverage orders; entering orders quickly and in proper sequence; serving food and beverages for guests in their section as well as other sections;
• coordinating with the kitchen to ensure timely service and quality of the food; and providing the highest quality of service to the customer at all times;

performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager, Assistant Store Manager, or General Manager depending up local requirements.

Essential Functions

• Takes food and beverage orders, places orders, delivers orders, checks back after delivery of food to ensure guest satisfaction, observes guests to respond to any additional needs
• Maintains table appearance by pre-bussing, checks drink levels, removes clutter and provides adequate napkins, etc
• Presents check for payment and provides change as needed
• Follows HMSHost customer service, adult beverage and cash handling policies and procedures
• Keeps station clean, sets up and takes down station tables appropriately

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Must meet state minimum age for serving alcoholic beverages
• Requires at least 6 months of closely related serving experience, work experience in high volume or fast casual dining restaurant environment preferred
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to lift and / or move up to 20 lbs
• Requires the ability to walk, bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Frequently immerses hands in water and water diluted with chemical solutions

Equal Opportunity Employer (EOE)Minority / Female / Disabled / Veteran (M / F / D / V)Drug Free Workplace (DFW)

Benefits

Competitive compensationFlexible spending account for health expenses401(k) retirement savings planPaid VacationEmployee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insuranceCredit Union MembershipHMSHost benefits vary by location and some associates may not be eligible for certain benefits.

Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and / or terminate a benefit plan at any time.

Our Servers are motivated, team oriented, friendly, dependable and driven to providing excellent guest service. A qualified candidate will greet and seat guests, suggestive-sell, take orders, prep food, collect payment, clear tables, and resolve guest complaints notifying management of any complaints received.

The position requirements include an ability to communicate with guests, sufficient mobility to move and / or operate in work area, to lift and carry food trays weighing up to 25 lbs.

and meet any state, county or municipal regulation pertaining to health risk concerns about food handling.