Bartender
MISSION
To ensure a pleasant and enjoyable dining experience for all customers at the club’s Sports Bar. Greet customers with a smile as they are seated at or approach the bar.
Provide menus as needed, and take customers orders in a service-oriented manner, demonstrating complete knowledge of all menu items and employing suggestive selling skills.
Recognize regular customers and anticipate their needs. Produce drink orders for the cocktail and restaurant servers. Process meal orders promptly, and deliver meals as soon as they are prepared by the kitchen.
Keep the bar area clean, neat uncluttered and fully stocked. Follow all state liquor laws when serving alcohol.
REPORTS TO
Director of Food and Beverage
DRIVERS of SUCCESS
- Personable, Friendly Demeanor
- Customer Service and Cleanliness Obsession
- Team Player, Leadership Skills
- Professionalism, Responsibility
- Enthusiasm, Hustle, Achievement Orientation
- General Food Service / Restaurant Knowledge and Experience
PRIMARY RESPONSIBILITIES
- Greet and welcome customers as they are seated; get to know and use the names of regular customers
- Offer a menu to each customer, describe the daily specials, ask if they would like water, and take drink orders
- Assist customers in selecting their food orders; make suggestions where appropriate
- Promote daily specials, new menu items, and healthy alternatives for those interested in low-fat meals
- Measure all drinks properly using a jigger; no free pouring
- Follow all beverage standards and procedures, using the beverage manual and recipe book as references
- Be flexible with customers regarding special requests; allow substitutions wherever possible
- Enter orders into the computer promptly; make sure special requests are spelled out plainly for the line cooks
- Check on customers; refill drinks as needed or requested; give customers updates on their order as appropriate
- Deliver meals to customers as soon as they are prepared by kitchen; double-check to ensure accuracy of order as prepared
- Bring customers their check at the appropriate time; never have them wait
- Process customer payments accurately and efficiently
- Offer all customers a parting wish and thank them for coming to the Sports Bar
- Prepare specialty drink orders for servers and walk-up traffic; pour beer and wine orders
- Follow all state liquor laws in the responsible service of alcohol
- Bus the bar counter; ensure counter is clean and dry
- Keep the bar area neat, clean, uncluttered and fully stocked
- Follow all Sports Bar opening and closing procedures for bartenders as outlined by the Restaurant Manager
- Assist with catered functions (in both the conference room and restaurant) as requested
- Cross-train in other restaurant positions
- Other responsibilities as assigned by the Director of Food and Beverage
ESSENTIAL PHYSICAL REQUIREMENTS
Qualified candidates, with or without reasonable accommodations, must be able to :
- Write, speak, read, hear and see
- Stand and walk for prolonged periods
- Bend, lift and carry up to 40 lbs.
- Have manual dexterity and coordination handling breakables and hot dishes
- Perform general housekeeping work
Server
MISSION
To ensure a pleasant and enjoyable dining experience for all customers at the property's Restaurant. Greet guests with a smile as they are seated, describing the daily specials and offering to take drink orders.
Take guest orders in a service-oriented manner, demonstrating complete knowledge of all menu items and ingredients, employing suggestive selling skills where appropriate.
Recognize regular guests and anticipate their needs. Process orders promptly, and deliver meals as soon as they are prepared by the kitchen.
Check in with assigned tables often, and process payments efficiently. Offer a parting wish to all guests and thank them for coming to our restaurant.
REPORTS TO
Director of Food and Beverage
DRIVERS of SUCCESS
- Personable, Friendly Demeanor
- Customer Service and Cleanliness Obsession
- Team Player, Leadership Skills
- Professionalism, Responsibility
- Enthusiasm, Hustle, Achievement Orientation
- General Food Service / Restaurant Knowledge and Experience
PRIMARY RESPONSIBILITIES
- Warmly greet guests to the Restaurant as they are seated (get to know and use the names of regular guests)
- Offer a menu to each guest, describe the daily specials, ask if they would like water, and take drink orders
- Assist guests in selecting their food orders; make suggestions where appropriate
- Promote daily specials, new menu items, and healthy alternatives for those interested in low-fat meals
- Be knowledgeable about all menu items, their garnish, contents and preparation methods; be prepared to answer any guests questions in a direct, concise way
- Be flexible with guests regarding special requests; allow substitutions wherever possible
- Enter orders into the POS system promptly; make sure special requests are spelled out plainly for the line cooks; return menus to the station
- Check in with assigned tables; refill drinks as needed or requested; give guests updates on their order as appropriate
- Deliver meals to guests as soon as they are prepared by kitchen; double-check to ensure accuracy of order as prepared
- Stop by at least once to make sure guests are enjoying their meal and have everything they need
- Bring guests their check at the appropriate time; never have them wait
- Process guests payments accurately and efficiently; no voids or deletes without management approval
- Offer all guests a parting wish and thank them for coming to the Restaurant
- At start of shift, check assigned station to ensure neatness, cleanliness and stocking
- Bus tables; ensure table tops are clean and dry; condiments stocked; places set (four per table)
- Keep soda stations stocked with silverware, napkins, glasses, pitchers, wet and dry rags
- Refill condiment containers, water pitchers, coffee pots, etc. as needed
- Follow all Restaurant opening and closing procedures for servers as outlined by the Director of Food and Beverage and as applicable
- Assist with catered functions (in both the conference room and restaurant) as requested
- Cross-train in other restaurant positions
- Other responsibilities as assigned by the Director of Food and Beverage
ESSENTIAL PHYSICAL REQUIREMENTS
Qualified candidates, with or without reasonable accommodations, must be able to :
- Write, read, speak, hear and see
- Stand and walk for prolonged periods
- Bend, lift and carry up to 40 lbs.
- Perform manual dexterity and coordination handling breakables and hot dishes
- Perform general housekeeping work