Supervisor, Retail Operations
Reports to : General Manager;
Position Overview : The Supervisor, Retail Operations (the Supervisor) is responsible for assisting the Manager with interfacing, consulting with qualified patient and caregiver and administering approved medical marijuana products.
The Supervisor oversees all activities related to the operation of the Dispensing Facility to include patient identification and registration, record retention, product tracking and inventory control as directed by the Manager.
Pay : $19.00 +Benefits+ Tips
Schedule : Full time / including weekends
Major Areas of Responsibility include :
- The Supervisor, Retail Operations ensures compliance with all Compassionate Use of Medical Cannabis Pilot Program rules and regulations governing the Act, and directly supervises the activity within the dispensary to include dispensary staff training and education in the absence of the Manager and as directed.
- The Supervisor, Retail Operations provides management and leadership in the Dispensing Facility to include monitoring all point of sale transactions.
- The Supervisor, Retail Operations manages patient specific logs as required, the receipt, storage and auditing of all inventory, and is responsible for ordering new inventory and supplies, maintaining accurate records using BioTrackTHC, the Dispensing Facility’s inventory tracking software program.
- As the responsible party at the Dispensing Facility, this position resolves all inventory discrepancies and patient-staff conflicts.
- The Supervisor, Retail Operations is responsible for the development of the Dispensing Facility’s privacy policies and procedures, the security and confidentiality of all patient information, as well as overall compliance with HIPAA.
- This position acts as a liaison internally between all staff, dispensary management team and the Manager, and externally between the Dispensing Facility and law enforcement, Commissioner of Health, and the local community.
- Directs and monitors department managers to accomplish goals of the plan, consistent with established and safety procedures.
- Establishes methods to follows the operating plan in compliance with the Compassionate Use of Medical Cannabis Pilot Program, maintaining records required by public health law and ensures quality assurance plans, including but limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling.
- Manages and implements policies and procedures for any retesting of returned approved medical marijuana products, storage and disposal and meeting reporting requirements for adverse events and product recall.
- This position is responsible for assisting with implementing and maintaining security systems for tracking, record keeping, record retention and surveillance related to all product at every stage of, storage, delivery, transporting, and distribution.
- Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance.
- Implement HR policies and programs in support of company initiatives. Direct all compliance efforts for the company to minimize risk.
- Ensure job descriptions for all positions are accurate and current.
- Conduct investigations; respond to unemployment claims, EEOC, DOL, and / or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints.
Settle grievances in coordination with Senior Counsel.
- Conduct exit interviews analyze data and make recommendations to the management team for corrective action and continuous improvement.
- Create organizational development and employee training programs.
- Conduct performance reviews with department managers & monitor employee productivity, attitudes, and performance results.
- Implement HR related software systems in collaboration with IT Partners.
- Recruit and retain top quality staff for each department; conduct interviews.
- Manage talent acquisition and workforce management plan.
- Build a quality assurance program that is tied to performance review process.
- Develop progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance.
Manage leave administration practices.
- Maintain excellent facilities conducive to enhancing employee productivity.
- Provide company-wide communication & manage change.
- Ensure employee safety, wellness, and health & welfare.
Minimum Qualifications (Skills, Knowledge & Abilities) :
- All applicants must be at least 21 years of age.
- MED Badge
- Possession of a bachelor’s degree or 3 years of experience at a management administrative level with an emphasis on employee relations and talent management.
- Experience must include hands-on responsibility for the full scope of human resources activities, both operations and analysis.
- Must be passionate about handling all aspects of a retail operation to include staffing schedules, compliance, inventory control, purchasing and theft prevention and product diversion.
- Demonstrated management and leadership skills in a high growth environment are preferred.
- Operations management to include production oversight and accountability.
- Excellent and effective consulting skills.
- Strong conflict management skills.
- Strong interpersonal and negotiation skills.
- Solid business acumen, management reporting, and problem-solving skills.
- Exceptional interpersonal skills, including listening, coaching & training.
- Strong leadership, project management & time management skills.
- Excellent written, verbal and non-verbal communication skills.
- Ability to develop strong relationships and experience working with senior level executives.
- Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance.
- Implement HR policies and programs in support of company initiatives. Direct all compliance efforts for the company to minimize risk.
- Ensure job descriptions for all positions are accurate and current.
- Conduct investigations; respond to unemployment claims, EEOC, DOL, and / or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints.
Settle grievances in coordination with Senior Counsel.
- Conduct exit interviews analyze data and make recommendations to the management team for corrective action and continuous improvement.
- Create organizational development and employee training programs.
- Conduct performance reviews with department managers & monitor employee productivity, attitudes, and performance results.
- Implement HR related software systems in collaboration with IT Partners.
- Recruit and retain top quality staff for each department; conduct interviews. Manage talent acquisition and workforce management plan.
- Build a quality assurance program that is tied to performance review process.
- Develop progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance.
Manage leave administration practices.
- Maintain excellent facilities conducive to enhancing employee productivity.
- Provide company-wide communication & manage change.
- Ensure employee safety, wellness, and health & welfare
Travel % : 0
FLSA status : Non-exempt
Additional Abilities Required : While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance).
Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
Note : Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time.
Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
Work Environment :
Work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
Business travel may provide for varying degrees of change in work environment. The noise level in the work environment is usually moderate.
About Columbia Care
Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 18 U.
S. jurisdictions and the EU. Columbia Care operates 130 facilities including 99 dispensaries and 31 cultivation and manufacturing facilities, including those under development.
Columbia Care is one of the original providers of medical cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets.
In 2021, the company launched Cannabist, its new retail brand, creating a national dispensary network that leverages proprietary technology platforms.
The company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, gLeaf, Classix, Plant Sugar, Press, Amber and Platinum Label CBD.
Related Jobs
Supervisor, Retail Operations
Reports to : General Manager;
Position Overview : The Supervisor, Retail Operations (the Supervisor) is responsible for assisting the Manager with interfacing, consulting with qualified patient and caregiver and administering approved medical marijuana products.
The Supervisor oversees all activities related to the operation of the Dispensing Facility to include patient identification and registration, record retention, product tracking and inventory control as directed by the Manager.
Pay : $19.00 +Benefits+ Tips
Schedule : Full time / including weekends
Major Areas of Responsibility include :
- The Supervisor, Retail Operations ensures compliance with all Compassionate Use of Medical Cannabis Pilot Program rules and regulations governing the Act, and directly supervises the activity within the dispensary to include dispensary staff training and education in the absence of the Manager and as directed.
- The Supervisor, Retail Operations provides management and leadership in the Dispensing Facility to include monitoring all point of sale transactions.
- The Supervisor, Retail Operations manages patient specific logs as required, the receipt, storage and auditing of all inventory, and is responsible for ordering new inventory and supplies, maintaining accurate records using BioTrackTHC, the Dispensing Facility’s inventory tracking software program.
- As the responsible party at the Dispensing Facility, this position resolves all inventory discrepancies and patient-staff conflicts.
- The Supervisor, Retail Operations is responsible for the development of the Dispensing Facility’s privacy policies and procedures, the security and confidentiality of all patient information, as well as overall compliance with HIPAA.
- This position acts as a liaison internally between all staff, dispensary management team and the Manager, and externally between the Dispensing Facility and law enforcement, Commissioner of Health, and the local community.
- Directs and monitors department managers to accomplish goals of the plan, consistent with established and safety procedures.
- Establishes methods to follows the operating plan in compliance with the Compassionate Use of Medical Cannabis Pilot Program, maintaining records required by public health law and ensures quality assurance plans, including but limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling.
- Manages and implements policies and procedures for any retesting of returned approved medical marijuana products, storage and disposal and meeting reporting requirements for adverse events and product recall.
- This position is responsible for assisting with implementing and maintaining security systems for tracking, record keeping, record retention and surveillance related to all product at every stage of, storage, delivery, transporting, and distribution.
- Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance.
- Implement HR policies and programs in support of company initiatives. Direct all compliance efforts for the company to minimize risk.
- Ensure job descriptions for all positions are accurate and current.
- Conduct investigations; respond to unemployment claims, EEOC, DOL, and / or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints.
Settle grievances in coordination with Senior Counsel.
- Conduct exit interviews analyze data and make recommendations to the management team for corrective action and continuous improvement.
- Create organizational development and employee training programs.
- Conduct performance reviews with department managers & monitor employee productivity, attitudes, and performance results.
- Implement HR related software systems in collaboration with IT Partners.
- Recruit and retain top quality staff for each department; conduct interviews.
- Manage talent acquisition and workforce management plan.
- Build a quality assurance program that is tied to performance review process.
- Develop progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance.
Manage leave administration practices.
- Maintain excellent facilities conducive to enhancing employee productivity.
- Provide company-wide communication & manage change.
- Ensure employee safety, wellness, and health & welfare.
Minimum Qualifications (Skills, Knowledge & Abilities) :
- All applicants must be at least 21 years of age.
- MED Badge
- Possession of a bachelor’s degree or 3 years of experience at a management administrative level with an emphasis on employee relations and talent management.
- Experience must include hands-on responsibility for the full scope of human resources activities, both operations and analysis.
- Must be passionate about handling all aspects of a retail operation to include staffing schedules, compliance, inventory control, purchasing and theft prevention and product diversion.
- Demonstrated management and leadership skills in a high growth environment are preferred.
- Operations management to include production oversight and accountability.
- Excellent and effective consulting skills.
- Strong conflict management skills.
- Strong interpersonal and negotiation skills.
- Solid business acumen, management reporting, and problem-solving skills.
- Exceptional interpersonal skills, including listening, coaching & training.
- Strong leadership, project management & time management skills.
- Excellent written, verbal and non-verbal communication skills.
- Ability to develop strong relationships and experience working with senior level executives.
- Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance.
- Implement HR policies and programs in support of company initiatives. Direct all compliance efforts for the company to minimize risk.
- Ensure job descriptions for all positions are accurate and current.
- Conduct investigations; respond to unemployment claims, EEOC, DOL, and / or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints.
Settle grievances in coordination with Senior Counsel.
- Conduct exit interviews analyze data and make recommendations to the management team for corrective action and continuous improvement.
- Create organizational development and employee training programs.
- Conduct performance reviews with department managers & monitor employee productivity, attitudes, and performance results.
- Implement HR related software systems in collaboration with IT Partners.
- Recruit and retain top quality staff for each department; conduct interviews. Manage talent acquisition and workforce management plan.
- Build a quality assurance program that is tied to performance review process.
- Develop progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance.
Manage leave administration practices.
- Maintain excellent facilities conducive to enhancing employee productivity.
- Provide company-wide communication & manage change.
- Ensure employee safety, wellness, and health & welfare
Travel % : 0
FLSA status : Non-exempt
Additional Abilities Required : While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance).
Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
Note : Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time.
Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
Work Environment :
Work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
Business travel may provide for varying degrees of change in work environment. The noise level in the work environment is usually moderate.
About Columbia Care
Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 18 U.
S. jurisdictions and the EU. Columbia Care operates 130 facilities including 99 dispensaries and 31 cultivation and manufacturing facilities, including those under development.
Columbia Care is one of the original providers of medical cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets.
In 2021, the company launched Cannabist, its new retail brand, creating a national dispensary network that leverages proprietary technology platforms.
The company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, gLeaf, Classix, Plant Sugar, Press, Amber and Platinum Label CBD.
Seasonal Retail Store Team Member
Job Details
Description
Seasonal opportunities are job opportunities during Maverik's peak business seasons.
Pay : $14.00 - $16.00 / hr. with both career and growth opportunities!
Shift : Part-time & Full-time job opportunities available at this location
- Cashier and Food Service positions available
- Multiple shifts available
- Must be available to work weekends
Be a part of the coolest convenience experience on the planet!
Are you looking to earn some extra money while you are on summer break? As a Seasonal Retail Team member, you will be bringing fun filled adventures and excellent service to our customers during our peak season! You will be responsible for providing great store presentation and an amazing customer experience.
If you are looking for awesome discounts, great coworkers, and av enjoyable work environment, apply today!
Some of the things you’ll do :
- Provide the exceptional customer service that you love when you visit your favorite Maverik!
- Multi-task. You won’t be a cashier or working in food, but you will be doing both jobs (can we say, go with the flow?)
- Stay busy! If there aren’t any customers, you will be stocking supplies and ensuring the store is always looking adventurous.
- Prepare / cook food. Follow our easy step-by-step recipes while keeping food displays stocked and maintained.
- Clean. Ensure kitchen equipment, counters, self-serve area, and restrooms are sanitized and in good working condition.
We all love Maverik’s restrooms!
- Receive deliveries, move, sort, and stack cases.
- Adhere to all city, county, state, and federal laws affecting store operations including the sale of tobacco and alcohol products.
You’ll be a great fit if you have :
- Exceptional customer service and communication skills
- A belief that with teamwork anything is possible!
- Or are willing to get a Food Handlers Permit
- Flexible schedules available; must be able to work a flexible schedule as needed :
- Day shifts
- Night shifts
- Weekdays
- Weekends
- Holidays
What's in it for you :
- Opportunity to advance; we promote from within!
- 50% discount on food / drink items purchased while on shift
Physical Requirements :
- Must be able to perform the following physical behaviors repetitively throughout a shift : standing, walking, handling, reaching horizontally, and grasping firmly.
- Must be able to perform the following physical behaviors frequently throughout a shift : reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
- Must be able to lift and carry up to 50 lbs.
- Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
APPLY TODAY and join our team!
Apply today, urgently hiring, immediate openings, cashier, customer service, food, line cook, fast food, flexible, nights, weekends, students, fun, exciting, fast-paced, entry-level, retired, part-time, full time, overnight, graveyard, 1
shift, 2
shift, 3
shift.
front end, prep, cook, Foodservice, fast food, service, crew, counter, associate, food service, restaurant
Retail Co-Manager (Mardel)
Description
- Requirements
- Comfortable in all aspects of management
- Previous retail management experience
- Comfortable in a fast paced environment
- Open to relocation for promotion
Compensation :
- Starting salary range : $58, to $62, annually. This starting salary range is posted pursuant to the Colorado Equal Pay for Equal Work Act, and applies exclusively to the position of Co-Manager at Mardel stores in the state of Colorado.
- Christmas Bonus (gift) if employed on certain date.
Do you have what it takes? Apply Today!
Benefits :
- Competitive Wages
- Medical, Dental and Prescription Plan
k) Program with Company Match
- Paid Vacation
- Personal Paid Time Off (PPTO)
- Employee Discount
- Life Insurance and Long-Term Disability Insurance (LTD)
- Flexible Spending Plan
- Holiday Pay
Supervisor, Retail Operations
Reports to : General Manager;
Position Overview : The Supervisor, Retail Operations (the Supervisor) is responsible for assisting the Manager with interfacing, consulting with qualified patient and caregiver and administering approved medical marijuana products.
The Supervisor oversees all activities related to the operation of the Dispensing Facility to include patient identification and registration, record retention, product tracking and inventory control as directed by the Manager.
Pay : $19.00 +Benefits+ Tips
Schedule : Full time / including weekends
Major Areas of Responsibility include :
- The Supervisor, Retail Operations ensures compliance with all Compassionate Use of Medical Cannabis Pilot Program rules and regulations governing the Act, and directly supervises the activity within the dispensary to include dispensary staff training and education in the absence of the Manager and as directed.
- The Supervisor, Retail Operations provides management and leadership in the Dispensing Facility to include monitoring all point of sale transactions.
- The Supervisor, Retail Operations manages patient specific logs as required, the receipt, storage and auditing of all inventory, and is responsible for ordering new inventory and supplies, maintaining accurate records using BioTrackTHC, the Dispensing Facility’s inventory tracking software program.
- As the responsible party at the Dispensing Facility, this position resolves all inventory discrepancies and patient-staff conflicts.
- The Supervisor, Retail Operations is responsible for the development of the Dispensing Facility’s privacy policies and procedures, the security and confidentiality of all patient information, as well as overall compliance with HIPAA.
- This position acts as a liaison internally between all staff, dispensary management team and the Manager, and externally between the Dispensing Facility and law enforcement, Commissioner of Health, and the local community.
- Directs and monitors department managers to accomplish goals of the plan, consistent with established and safety procedures.
- Establishes methods to follows the operating plan in compliance with the Compassionate Use of Medical Cannabis Pilot Program, maintaining records required by public health law and ensures quality assurance plans, including but limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling.
- Manages and implements policies and procedures for any retesting of returned approved medical marijuana products, storage and disposal and meeting reporting requirements for adverse events and product recall.
- This position is responsible for assisting with implementing and maintaining security systems for tracking, record keeping, record retention and surveillance related to all product at every stage of, storage, delivery, transporting, and distribution.
- Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance.
- Implement HR policies and programs in support of company initiatives. Direct all compliance efforts for the company to minimize risk.
- Ensure job descriptions for all positions are accurate and current.
- Conduct investigations; respond to unemployment claims, EEOC, DOL, and / or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints.
Settle grievances in coordination with Senior Counsel.
- Conduct exit interviews analyze data and make recommendations to the management team for corrective action and continuous improvement.
- Create organizational development and employee training programs.
- Conduct performance reviews with department managers & monitor employee productivity, attitudes, and performance results.
- Implement HR related software systems in collaboration with IT Partners.
- Recruit and retain top quality staff for each department; conduct interviews.
- Manage talent acquisition and workforce management plan.
- Build a quality assurance program that is tied to performance review process.
- Develop progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance.
Manage leave administration practices.
- Maintain excellent facilities conducive to enhancing employee productivity.
- Provide company-wide communication & manage change.
- Ensure employee safety, wellness, and health & welfare.
Minimum Qualifications (Skills, Knowledge & Abilities) :
- All applicants must be at least 21 years of age.
- MED Badge
- Possession of a bachelor’s degree or 3 years of experience at a management administrative level with an emphasis on employee relations and talent management.
- Experience must include hands-on responsibility for the full scope of human resources activities, both operations and analysis.
- Must be passionate about handling all aspects of a retail operation to include staffing schedules, compliance, inventory control, purchasing and theft prevention and product diversion.
- Demonstrated management and leadership skills in a high growth environment are preferred.
- Operations management to include production oversight and accountability.
- Excellent and effective consulting skills.
- Strong conflict management skills.
- Strong interpersonal and negotiation skills.
- Solid business acumen, management reporting, and problem-solving skills.
- Exceptional interpersonal skills, including listening, coaching & training.
- Strong leadership, project management & time management skills.
- Excellent written, verbal and non-verbal communication skills.
- Ability to develop strong relationships and experience working with senior level executives.
- Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance.
- Implement HR policies and programs in support of company initiatives. Direct all compliance efforts for the company to minimize risk.
- Ensure job descriptions for all positions are accurate and current.
- Conduct investigations; respond to unemployment claims, EEOC, DOL, and / or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints.
Settle grievances in coordination with Senior Counsel.
- Conduct exit interviews analyze data and make recommendations to the management team for corrective action and continuous improvement.
- Create organizational development and employee training programs.
- Conduct performance reviews with department managers & monitor employee productivity, attitudes, and performance results.
- Implement HR related software systems in collaboration with IT Partners.
- Recruit and retain top quality staff for each department; conduct interviews. Manage talent acquisition and workforce management plan.
- Build a quality assurance program that is tied to performance review process.
- Develop progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance.
Manage leave administration practices.
- Maintain excellent facilities conducive to enhancing employee productivity.
- Provide company-wide communication & manage change.
- Ensure employee safety, wellness, and health & welfare
Travel % : 0
FLSA status : Non-exempt
Additional Abilities Required : While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance).
Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
Note : Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time.
Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.
Work Environment :
Work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
Business travel may provide for varying degrees of change in work environment. The noise level in the work environment is usually moderate.
About Columbia Care
Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 18 U.
S. jurisdictions and the EU. Columbia Care operates 130 facilities including 99 dispensaries and 31 cultivation and manufacturing facilities, including those under development.
Columbia Care is one of the original providers of medical cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets.
In 2021, the company launched Cannabist, its new retail brand, creating a national dispensary network that leverages proprietary technology platforms.
The company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, gLeaf, Classix, Plant Sugar, Press, Amber and Platinum Label CBD.
Retail Web Systems Administrator
Do you like using your IT skills to solve complex problems in a highly collaborative environment? Join the UFP Industries' IT team where you will be integral to the continuous improvement of our company.
The Retail Web Systems Administrator works with Customers and Departments throughout the company to support the UFP Retail B2B Customer Portal.
This role will research and support the administration of the B2B Portal and develop processes to create efficiencies by utilizing the company's business systems and resources.
Works under the general direction of the UFP Retail Ecommerce Team; exercises discretion and judgment on work priority on a regular basis;
and a degree of creativity is required.
Location : May work remotely or out of any UFP location.
Principal Duties and Responsibilities
- Creates project plans to refine business processes to develop, implement, and train on the new processes
- Become an expert in ecommerce store configuration (Oro Commerce and Shopify)
- Assists in the coordination of inter-system data flow and connectivity that is necessitated by building on numerous ecommerce platforms
- Analyzes business processes to expose areas of improvement
- Assists in coordination of web content management
- Become familiar with add-on tools such as Avalara and Shipstation which work in conjunction with ecommerce platforms to automate things like sales tax and shipping rates at checkout
- Assists in maintaining software through documenting, submitting and testing enhancement request and reporting software bugs
- Responsible for website management and optimization concepts such as text content, image delivery and optimization, accessibility, testing, authentication / authorization, usage analytics, search engine optimization, A / B testing
- Works with UFP’s brands to understand internal and external customer needs as they relate to the UFP Retail B2B Customer Portal
- Assists in the prioritization of requests from the various brand’s and stakeholders; identifies and manages resource conflicts
- Triage system issues related to B2B portal
- Trains internal and external users of varying technical skills to utilize the B2B Portal
- Prepares various reports as required
- Performs other duties as required
Knowledge
- Bachelor’s degree in Business Administration, Finance, Information Systems, or other related field (Preferred)
- 3-5 years of experience in UFP’s business systems, or related external organization systems experience
- Extremely familiar with general web and ecommerce usage (utilizes the web often)
- Understands the difference between web content creation and web development
- Experience with ecommerce platforms such as Oro Commerce or Shopify is beneficial; otherwise a candidate must possess a strong willingness to learn them
- Preferred experience and knowledge of UFP's organization and culture (internal)
- Ability to build relationships across UFP's organization and embrace company culture (external)
- Advanced knowledge of Microsoft Office Components including Excel, Teams, Word and Outlook.
- Must complete partner platform training as required and engage with the Business Analyst team
Skills and abilities
- Proficiency in the use of the English language in reading, writing and speaking
- Ability to successfully interact and communicate with all organizational levels and the public, including leading large-scale presentations to audiences with varying technical skills
- Ability to learn new computer software applications
- Logical, process-oriented nature
- Ability to communicate clearly via phone and email with customers, developers and co-workers
- Ability to identify and pursue opportunities for improvement in business processes
- Travel expectation is approximately 10-15 weeks per year
Conduct
- Self-managing; works well under little supervision
- Highly motivated and enthusiastic
- Good interpersonal skills and good communicator
- Strong organization skills and detail-oriented
- Be a team player and support the company’s goals
- Conducts themselves in a professional manner
- Ability to pass a drug test
Working Conditions
Working environment is generally favorable. Requires sitting at a desk for long periods of time. During travel, work may be performed within one of the manufacturing facilities;
requiring proper safety equipment.
Compensation & Benefit Information :
- Yearly pay $66-$99K depending on geographical location and experience
- Bonus / Incentive Pay
- Position eligible for quarterly bonus; with an additional discretionary annual bonus based on Company and business unit performance may also be provided.
- Benefits currently offered to our employees :
- Medical insurance
- Health savings account with company contribution
- Dental insurance
- Vision insurance
- Basic and voluntary life insurance
- Disability insurance
- 401(k) plan with company match
- Paid vacation and holidays
- Stock purchase program with employee discount
- Educational reimbursement
- Wellness programs and challenges
- Other supplemental benefits