Job Description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California.

We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future.

It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Responsible for the efficient operation of a Retail Store, Boutique or Attended Donation Center (ADC), withaccountability for the operations functions.

Under the direction of the Site Manager, leads team to achieve established goals for sales, production, customer service, payroll, safety and expense control.

Closely collaborates with Site Manager to achieve standards and goals. Goodwill Southern California greatly values our employees’ health and well-being.

Per company Policy, all our employees are required to be fully vaccinated for COVID-19.

Essential Duties & Responsibilities

Performs manager on duty activities as assigned by Site Manager. Including opening and closing, managerial operations of a cash register;

trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established company standard operating procedures (SOP).

Provide excellent service, engages with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude.

Role models, communicates and coaches our Mission and RISE (Respect, Integrity, Service and Integrity) Values to our Ambassadors, customers and donors.

• Ensure a safe work environment by maintaining a clean and safe environment by following all established company standard operating policies and procedures and exercises caution in work related activities.
• Adheres, coaches and trains Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations.
• Identifies and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available.
• Supervisory responsibilities include; training Ambassadors; planning, assigning, scheduling and directing work; providing input on performance appraisals;

recognizing, developing Ambassadors; addressing complaints and resolving problems. Follows up on all assigned projects. Gives corrective feedback under direction of the Site Manager.

• Monitors and maintains salesfloor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards.
• Buying : Trains, evaluates and coaches Ambassadors to process donated goods meeting quantity, quality and key performance indicator (KPI) business goals, following established SOPs and guidelines.
• Ecommerce : Trains, evaluates and coaches Ambassadors to identify and process ecommerce collectables and other items, luxury brands and books, to meet goals and established SOPs and guidelines.
• Ensures accurate capture of donor information, proper sorting of goods and maintaining safety according to established SOPs and guidelines.
• Backroom : Ensuring proper procedures are followed to maintain backroom compliance including, transferring goods, Kaizen, hazmat, supply storage, purchased product, safety and truck swaps.
• Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location.

Additional Duties & Responsibilities

• Assists in the Truck Swap process and performs necessary cleaning and janitorial work.
• Attends meetings and training as required. If required to drive for a work event, you must have a valid CDL and required auto insurance.
• Other duties and special projects as assigned.

Supervisory Responsibilities

This job supervises 5-10 ambassadors when acting as manager-on-duty.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• 1-3 years of supervisory experience in a customer focused management role.
• High school diploma or general education degree (GED) required. College degree helpful.
• Ability to multitask projects of varying scope and complexity with minimum supervision.
• Ability to share Goodwill’s purpose with the public and ask for monetary donations and customer / donor information.
• Bilingual in Spanish helpful.
• Must be proficient in using computers and other technology necessary to complete the activities assigned.
• Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks.
• Strong Communication, training, developing and people skills.
• Demonstrated success with process accountability and multi-tasking.

Other

Qualifications

• Ability to handle confidential information.
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
• Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

English Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or ambassadors of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• Time and Attendance systems
• Microsoft Words, Excel and Outlook
• Some HRIS experience helpful
• POS system
• Personal computers
• Microsoft Outlook
• Daily usage of technology and tracking applications to complete tasks

Required Training

• New Hire Orientation
• Supervisory Essentials training
• AB : Harassment Prevention training
• Mandated Reporter

Job Description & Requirements

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests.

From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day.

Join us for a once in a lifetime opportunity.

Responsibilities :

Verify and certify starting cash bank; and balance out at the end of shift. Operate cash register; accepts cash and credit cards;

Advise lead cashier on need for cash mid-days and complete change requests. Closing procedures, re-stock, retain, organize and recover nightly

• Stock the venue, clean, organize and maintain a clean retail venue. Follow all shrink procedures to maintain cost
• Greet guests; provide on-floor suggestive selling, take and fills guest orders for merchandise in positive, outgoing manner.

Merchandise replenishment-Maintain stock inform Lead / manager of needed supplies and merchandise

Promotes and provides extraordinary guest service for both internal and external guests; answers questions and offers information in a courteous manner.

Seeks to provide assistance to guests

• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies for the Park upheld
• Perform other duties as assigned

Requirements :

Previous Sales experience preferred but no required

The pay rate for this role is $16.90

Read less

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests.

From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day.

Join us for a once in a lifetime opportunity.

Responsibilities :

Verify and certify starting cash bank; and balance out at the end of shift. Operate cash register; accepts cash and credit cards;

Advise lead cashier on need for cash mid-days and complete change requests. Closing procedures, re-stock, retain, organize and recover nightly

• Stock the venue, clean, organize and maintain a clean retail venue. Follow all shrink procedures to maintain cost
• Greet guests; provide on-floor suggestive selling, take and fills guest orders for merchandise in positive, outgoing manner.

Merchandise replenishment-Maintain stock inform Lead / manager of needed supplies and merchandise

Promotes and provides extraordinary guest service for both internal and external guests; answers questions and offers information in a courteous manner.

Seeks to provide assistance to guests

• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies for the Park upheld
• Perform other duties as assigned

Requirements :

Previous Sales experience preferred but no required

The pay rate for this role is $16.90

Job Summary

Nati Boutique, a rapidly growing boutique retailer, is seeking an experienced and professional Retail Store Manager to join the team at our busy LA store.

As the Store Manager, you will be responsible for ensuring the store operates smoothly and efficiently. You will hire, train, and supervise staff, schedule shifts, and implement operational processes that attract and retain customers while driving sales.

Additionally, you will work closely with and directly under our CEO and co-owner, driving the financial sales goals of our Los Angeles location.

Our team has a passion for fashion, are hard-working, have good communication skills, and are trustworthy and reliable. Our employees love their work and the environment of our store and locations.

Successful Store Managers lead by example and uphold the highest standards in customer service. They know that it requires their full attention and passion to help women feel great when they enter and leave our store.

If you’re knowledgeable about store operations and have a passion for fashion, we want to hear from you!

Responsibilities

• Own the day-to-day responsibilities of a high-volume sales environment.
• Ensure there is sufficient associates to operate the store.
• Manage the training, scheduling and development of new Sales Associates.
• Drive the development of process improvements, link warehoused inventory into the store, track inventory performance, assist with restocking and organizing items, as well as overall inventory management.
• Lead the processing of exceptions including returns, damages, and other customer service issues.
• Ensure inventory is properly stocked and displayed to maximize sales.
• Deliver a high level of customer service by welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, accurately execute end-of-day settlements.
• Maintain expert-level product knowledge by familiarizing yourself with store inventory.
• Communicate customer questions, concerns, and / or feedback to the team in an appropriate time frame.
• Demonstrate a professional and warm attitude that encourages a strong sense of teamwork at all times, especially during fast paced peak hours / seasons.

Qualifications

• Minimum 2-3 years in a Store Manager role at a high-volume fashion retail company, required.
• Solid understanding of sales techniques and best practices in customer service.
• Excellent team building and leadership skills and proven experience coaching employees in tactics to attract and retain clientele.
• Proven ability to lead a small to medium sized Sales team in order to meet and exceed sales goals.
• Familiarity with inventory control systems and procedures.
• Bachelor’s degree in management, business administration, or relevant field, preferred.
• This role requires open availability to work 5 days (40 hours) a week, including regular weekend shifts and some holidays.
• A positive, outgoing, and engaging personality - able to initiate contact with the customers and identify their shopping needs.
• Positive, can-do attitude with a proactive mindset; desire to wear many hats and jump in to help wherever needed. Desire and motivation to go above and beyond the call of duty.
• High level of maturity, integrity and attention to detail.
• Able to establish and maintain a good rapport with coworkers and customers.
• Must be able to stand up to 8 hours and carry up to 50lbs with or without reasonable accommodation. This position involves moving large bags of inventory.

Benefits / Perks

• Competitive salary and generous annual bonus program
• Employee sponsored healthcare
• Fun and energetic environment with a growing retailer
• Direct exposure and regular interaction with owners
• Employee discount

Job Types : Full-time

Work Remote Options : No

COVID-19 considerations :

We follow all LA county guidelines for small business retail.

A Store Counter Sales team member is the ideal position for a knowledgeable and energetic person who has a passion for automotive parts and believes in taking care of the customer and the power of teamwork.

As a Store Counter Sales team member, you will provide retail and professional customers with world class service; support management in the accomplishment of assigned tasks including maintaining inventory control and store appearance.

Qualifications

• Excellent customer service skills
• Bi-lingual a plus
• Motivated to train and learn
• Ability to thrive in a busy, fast-paced retail environment
• Knowledge of cataloging AND / OR inventory management systems, a plus
• ASE certification preferred

Benefits

All full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families.

Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service.

For detailed benefits info, please click here or type http : / / bit.ly / ORLYBenefits in your browser.

Compensation Range

$15.50 - $27.00 per hour, pay will be based upon applicable experience, training and skills

Incentives

This job is eligible for a cash incentive based on individual counter sales, or dollar sales per team member average, whichever results in the higher incentive amount for the team member.