Goodwill Southern California Jobs (2)

Job Description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California.

We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future.

It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Provide instruction in general janitorial procedures and supervision to janitorial participant trainees. Maintains the cleanliness and orderliness of the facility;

buildings, grounds, bathrooms, meeting rooms, furniture, and equipment.

Essential Duties & Responsibilities

• Provides orientation and train janitorial participants using approved curriculum and hands on methodology.
• Responsible for the quality and quantity of all work done by the trainee crew and inspects work completed by the trainees.
• Oversees scheduling and routine sanitation of furniture, equipment, facilities, and bathrooms.
• Coordinates cleaning projects and assignments with WCD management and the Facilities Department.
• Observes participant performance and behavior. Communicates progress with assigned case manager. Documents incidents involving participant safety and well-being.
• Provides documented hazardous substance communications and safety training.
• Completes relevant program paperwork and reports paperwork in an accurate and timely manner.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees;

planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This position requires some local travel (less than 25% of the time), a valid CA driver's license and state-required auto insurance are necessary.

Driving record must be acceptable by our company’s insurance vendor.

Education & Experience

• Min. 3 years of janitorial experience, within it a minimum of 2 years janitorial supervisory experience with demonstrated great patience and training abilities.
• High school diploma or general education degree (GED) required.
• Non-profit experience preferred.
• Bi-lingual fluency (e.g., English / ASL, English / Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.
• Knowledgeable in industrial standards and safety (CAL-OSHA) requirements.
• Experience working with persons with developmental disabilities; ADA knowledge desirable.
• Ability to work with minimal supervision.
• Shift flexibility and overtime when needed.

Pre-Employment Testing

• 9 Panel Drug Screen
• Background Check
• Employment Verification
• Live Scan

Job Description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California.

We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future.

It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Responsible for the efficient operation of a Retail Store, Boutique or Attended Donation Center (ADC), withaccountability for the operations functions.

Under the direction of the Site Manager, leads team to achieve established goals for sales, production, customer service, payroll, safety and expense control.

Closely collaborates with Site Manager to achieve standards and goals. Goodwill Southern California greatly values our employees’ health and well-being.

Per company Policy, all our employees are required to be fully vaccinated for COVID-19.

Essential Duties & Responsibilities

Performs manager on duty activities as assigned by Site Manager. Including opening and closing, managerial operations of a cash register;

trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established company standard operating procedures (SOP).

Provide excellent service, engages with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude.

Role models, communicates and coaches our Mission and RISE (Respect, Integrity, Service and Integrity) Values to our Ambassadors, customers and donors.

• Ensure a safe work environment by maintaining a clean and safe environment by following all established company standard operating policies and procedures and exercises caution in work related activities.
• Adheres, coaches and trains Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations.
• Identifies and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available.
• Supervisory responsibilities include; training Ambassadors; planning, assigning, scheduling and directing work; providing input on performance appraisals;

recognizing, developing Ambassadors; addressing complaints and resolving problems. Follows up on all assigned projects. Gives corrective feedback under direction of the Site Manager.

• Monitors and maintains salesfloor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards.
• Buying : Trains, evaluates and coaches Ambassadors to process donated goods meeting quantity, quality and key performance indicator (KPI) business goals, following established SOPs and guidelines.
• Ecommerce : Trains, evaluates and coaches Ambassadors to identify and process ecommerce collectables and other items, luxury brands and books, to meet goals and established SOPs and guidelines.
• Ensures accurate capture of donor information, proper sorting of goods and maintaining safety according to established SOPs and guidelines.
• Backroom : Ensuring proper procedures are followed to maintain backroom compliance including, transferring goods, Kaizen, hazmat, supply storage, purchased product, safety and truck swaps.
• Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location.

Additional Duties & Responsibilities

• Assists in the Truck Swap process and performs necessary cleaning and janitorial work.
• Attends meetings and training as required. If required to drive for a work event, you must have a valid CDL and required auto insurance.
• Other duties and special projects as assigned.

Supervisory Responsibilities

This job supervises 5-10 ambassadors when acting as manager-on-duty.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• 1-3 years of supervisory experience in a customer focused management role.
• High school diploma or general education degree (GED) required. College degree helpful.
• Ability to multitask projects of varying scope and complexity with minimum supervision.
• Ability to share Goodwill’s purpose with the public and ask for monetary donations and customer / donor information.
• Bilingual in Spanish helpful.
• Must be proficient in using computers and other technology necessary to complete the activities assigned.
• Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks.
• Strong Communication, training, developing and people skills.
• Demonstrated success with process accountability and multi-tasking.

Other

Qualifications

• Ability to handle confidential information.
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
• Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

English Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or ambassadors of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• Time and Attendance systems
• Microsoft Words, Excel and Outlook
• Some HRIS experience helpful
• POS system
• Personal computers
• Microsoft Outlook
• Daily usage of technology and tracking applications to complete tasks

Required Training

• New Hire Orientation
• Supervisory Essentials training
• AB : Harassment Prevention training
• Mandated Reporter