Restaurant Manager

POSITION SUMMARY :

Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise.

Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

KEY DUTIES / RESPONSIBILITIES :

Internal Service : Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent;

ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions.

• Works with restaurant management team to ensure all facets of My Promise to You and the Service Profit Chain are executed;
• creates a restaurant environment that is employee friendly, fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance;
• treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes JIB systems, processes, and tools;

and complies with all state and federal labor laws and regulations.

• External Service : Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements.
• Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests;

responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly.

Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service.

Sales & Profits : Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc;

identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed.

Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business.

Considers cost / benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.

SELECTION SKILLS / QUALITIES :

Fostering the Culture : Demonstrates a passion for the business and pride in Jack in the Box; ability to manage professionally with integrity, honesty, and trust that promotes the Jack in the Box culture and values;

demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and crew.

Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task;

and effectively manages conflict.

Training / Coaching / Development : Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn;

identifies employees’ potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of employees.

Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback and reviews.

Guest Focus : Is passionate about providing a high quality guest experience that is evident to our guests. Understands guests’ perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests’ expectations.

Demonstrates guest service techniques and ability to manage in a fast-paced environment.

Food Quality / Safety : Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness;

and is dedicated to consistently serving great food to guests and conveys importance to restaurant team. Demonstrated ability to utilize systems and perform duties within established structure.

• Business Management : Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements, manages, and supports change initiatives;
• maintains a strong sense of urgency; and works toward achieving goals. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting;
• and exercises discretion and independent judgment on important restaurant business matters. Attends to priorities, delegates work, and systematically conducts follow up;

demonstrates attention to detail; and is well organized in all aspects of job performance.

Performs other related duties, tasks and responsibilities as required, assigned and directed.

QUALIFICATIONS :

Education - High School Diploma, G.E.D. or equivalent required. Associate’s or Bachelor’s degree preferred.

Experience - Internal Promote : Minimum of 1+ years experience as an Associate Manager and / or 2 years experience as a First Assistant Manager;

must be 100% certified in all workstations. External Recruit : Minimum of 3 years experience managing a service concept with full P&L responsibility.

Knowledge / Skills / Abilities - Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified.

Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division);

proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility.

Proficient knowledge of personal computers and related software applications. Must possess a valid driver’s license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants / business locations as required.

Demonstrates integrity and ethical behavior.

Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant;

ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.

COMPETENCIES :

Organizational Competencies

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;

acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture;

isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement;

experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers;

can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Position Competencies

Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times;

can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester;

regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.

• Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions;
• is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves;

will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times;

acts in line with those values; rewards the right values and disapproves of others; practices what he / she preaches.

Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people;

assembles talented staffs.

Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner;

keeps confidences; admits mistakes; doesn't misrepresent him / herself for personal gain.

• Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others;
• lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly;

is not afraid to take negative action when necessary.

• Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members;
• can assess each person's hot button and use it to get the best out of him / her; pushes tasks and decisions down; empowers others;
• invites input from each person and shares ownership and visibility; makes each individual feel his / her work is important;

is someone people like working for and with.

Priority Setting - Spends his / her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside;

can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers;

very bottom-line oriented; steadfastly pushes self and others for results.

Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes;

is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and 's) performance reviews and career discussions.

Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization;

can accurately project what people are likely to do across a variety of situations.

• Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his / her team; shares wins and successes;
• fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team;

creates a feeling of belonging in the team.

• Managing Vision and Purpose - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today;
• talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone;

can inspire and motivate entire units or organizations.

REASONABLE ACCOMMODATION : Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job.

This position description should be applied accordingly

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc.

This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.

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Job Description

Hillstone attracts leaders who thrive in fast-paced environments and have a keen eye for detail. Successful candidates are passionate about restaurants, hospitality, food and excellent service.

Our performance-driven environment prepares you to build a rewarding career in hospitality.

Newly hired managers will quickly embrace a self-directed training model and demonstrate a high level of natural curiosity about the finer details of restaurant operations.

Training length is dependent upon previous experience but is typically around 8 weeks. You become a core member of the management team while simultaneously gaining experience in each staff-level role both in the dining room and kitchen, learning from and being mentored by the training staff and the management team.

Because our managers come from all backgrounds and industries, you are not expected to be an expert on day one but will be given many opportunities within a short period of time to show your strengths.

We aim to create well-rounded restaurateurs who are also savvy businesspeople. All are given the tools for professional growth and successful managers can achieve the General Manager title within a few years.

Compensation growth is performance-based and many General Managers in our company earn over $200K per year. This high-growth compensation model reflects our desire to reward our team members for their hard work and amazing contributions to the organization.

Hillstone restaurants can be found across the nation, making relocation flexibility necessary.

Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence.

Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should apply.

To learn more, visit our website, or read a featured profile in Bon Appetit magazine. http : / / www.hillstone.com / press / bonappetit

Starting salary ranges from $85,000-$95,000 depending on experience. Benefits include paid vacation and a comprehensive medical plan.

Qualifications

Hillstone restaurants can be found across the nation, making relocation flexibility necessary.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Overview

At Cracker Barrel, you’ll be joining a special group of people called the Cracker Barrel Family where we value what everyone brings to the table.

We care about your wellbeing and success and foster an atmosphere where employees are cared for like family.

When working at Cracker Barrel, you will enjoy a fast-paced, family environment, where we treat every guest as a guest in our own home.

You’ll be Pleasing People with our made-from-scratch recipes and inspiring smiles with our unique retail shop that combine to say : Welcome to Cracker Barrel, welcome home!

Responsibility

Bring your passion for leading people and your strong business skills to Cracker Barrel. We’re looking for leaders who can problem solve in our high-volume operations while remaining focused on achieving operational excellence and staying true to our Brand Promise and People Promise.

You will be mentored by some of the best in the business as you grow your career and earn industry-leading compensation.

In turn, you will lead, coach, and mentor our best asset our hourly team members. When you take care of them, they will take care of our guests!

Qualifications

Minimum Requirements :

• High school diploma / GED
• 2 years restaurant management; or equivalent combination of education and experience
• Must be able and willing to work a flexible schedule.
• Minimum age 21 years.

Cracker Barrel offers our managers outstanding benefits, compensation, and opportunity to GROW :

Compensation :

• Competitive annual salary starting from $51,000 and up depending on experience
• Annual merit increase opportunities
• Quarterly bonus opportunities of $1,000 - $2,000. Managers can earn up to 200% of their bonus opportunities for excellent performance
• Promotional opportunities where General Managers can earn $5,000 - $13,000 in quarterly bonus opportunities

Benefits :

• Medical, RX, Dental and Vision Benefits on Day 1
• Life Insurance and Disability Coverage
• 401k Plan with company matching contributions at 90 days
• Tuition Reimbursement
• Paid Vacation
• 35% Discount on Cracker Barrel Food and Retail items
• Employee Stock Purchase Program

Top Notch Training :

• Immersive brand and culture training conducted by our Learning and Development Managers at the Cracker Barrel Headquarters in Lebanon, TN.
• Layered learning approach live in a certified training store that highlights positional responsibilities, shift management, and leading the Employee and Guest experiences.

Culture of Belonging :

• Our employees are encouraged to be themselves, and this means we accept and celebrate our differences.
• Commitment to Diversity, Equity, and Inclusion :

We’d love to get to know you! Apply Now!

Job Title : Restaurant Manager

Job Description : SUMMARY :

SUMMARY :

Assists in the operations of the restaurant and a team of hourly associates during their respective shifts. In accordance with the goals of the company, they are responsible for managing all aspects of their shift including, but not limited to : restaurant operations, financial performance, management / staff development, customer satisfaction, quality standards, sales & marketing, and general communications with employees, vendors, customers, and corporate support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Assist the management team in staffing of the restaurant and daily operational and procedural activities to help ensure the efficient operation of the restaurant in accordance with company policy and the respective state and federal laws.
• Supervise and direct staff (hourly team members) to assure guests are treated promptly and courteously; products are prepared as specified in both quality and quantity and the restaurant is maintained properly.

Adherence to all standards for food safety and sanitation to insure restaurant to be maintained in clean and attractive manner.

Assist in the recruitment, hiring, orientation, and training for hourly team members. Evaluates the performance, recommends and submits wage increases for hourly team members.

Initiate disciplinary action and / or termination for hourly team members.

• Utilize all company-training tools to provide hourly team members with training in all aspects of the restaurant operation.
• Assist the management team in maintaining restaurant equipment and facility per company guidelines; contacts Division Leader to inform about needed repairs to equipment in restaurant.
• Performs regular administrative tasks including : new hire paperwork, all actions related to payroll (terminations, leave of absence, transfers, vacations, etc.

inventory ordering, register and safe audits, deposit of company funds, proper accounting of restaurant funds, hourly employee schedules, management schedules, reporting all guest and employee accidents.

Investigates, resolves and responds to guest complaints.

• Attend regularly scheduled store, market and company meetings, training sessions and stay current with all federal, state and local certifications.
• Assist the GM with planning and implementation of local store marketing activities to promote products and services.
• Ensures proper execution of all accounting functions and complies with internal audit guidelines.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES :

Will supervise staff of up to team members on the shift

QUALIFICATIONS :

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability.

EDUCATION and / or SKILLS and EXPERIENCE :

• Associates degree in Business Administration or Hospitality preferred. High School degree or equivalent required.
• Capable of adapting to business needs and solving problems quickly and efficiently.
• Ability to prioritize multiple tasks and exercise sound judgment.
• Has a functional understanding of Profit & Loss statements, costs controls, and restaurant operations.
• Demonstrates stamina, focus, compliance, and service-driven abilities while managing their shift.
• External candidates should have a minimum of 2 years working in a restaurant environment, showing career progression and verifiable results.
• Internal candidates should have a good record of achieving results and have an above average knowledge of the brand’s operating procedures and standards.
• Ability to comfortably speak, write and comprehend English in a business setting.
• Successful completion of a background and drug screening.

LANGUAGE SKILLS :

• Must have good written and oral communication skills.
• Must have good customer service skills.
• Must be able to perceive and react to the needs of others.
• Must be organized, flexible and able to deal with various personalities.

COMPUTER SKILLS :

• Basic computer skills
• Excel preferred

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms.

The employee is occasionally required to stand and walk.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Temperature controlled restaurant.
• The noise level in the work environment is low to moderate.

EQUIPMENT USED :

Computer, fax, calculator, copier, phone.

Restaurant Manager Assistant Manager General Manager

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

up to , annually

Assistant Manager

WHO WE ARE :

We are a GROWING Burger King franchise with upward mobility. As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportunities for our employees.

As our company grows, we look for employees who share our passion for achieving exceptional results. At Burger King, employees have an opportunity to contribute to the success of our growing organization.

If you're looking for a chance at a fast-paced, hands-on career, you've come to the right place. From Team Member to Restaurant Assistant Manager, the job opportunities in BURGER KING® restaurants are challenging and fun.

WHO YOU ARE :

• Personable, Results-oriented self-starter, a go-getter.
• Team contributor and leader who thrives in a fast-paced setting.

HERE’S WHAT YOU WILL BE DOING :

As an integral member of the Burger King Team, this position is responsible for :

• Develop Servant Leaders-Puts your people and restaurant first-not yourself
• Create Memorable Experiences-Creates a service experience so good the guest can’t wait to come back to Burger King
• Administration-Maintains the balance between providing a high-quality employee and guest experience, and achieving financial goals
• Welcomes new team members and provides them with the training needed to do their job
• Leads inspiring team huddles that motivate and inform the team
• Ensures team members receive ongoing training and coaching
• Builds the capability of the shift supervisors and prepares them for their next level
• Consistently thanks the team and celebrates success
• Actively coaches brand service behaviors-train, observe, provide feedback and celebrate
• Monitors Speed of Service to ensure delivery of guest expectations
• Ensures the restaurant is welcoming and clean
• Ensures product quality and operations standards are consistently delivered
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics
• Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
• Ensures accuracy of daily numbers, cash handling and HACCP Logs
• Reviews inventory efficiencies to create product orders
• Evaluates and implements cost controls
• Monitors people charts and production planning and makes necessary adjustments
• Creates and monitors schedule and manages new team members on-boarding process
• Implements action plans to address employee needs and Operational Assessments

HERE’S WHAT Education & Experience YOU WILL NEED :

• Must have a high school diploma or equivalent
• Minimum of 1-2 years supervisory experience
• Excellent guest service skills required
• Ability to work in a fast-paced environment
• Ability to communicate effectively with guests and team members
• Ability to resolve issues in compliance with Burger King standards
• Ability to keep employees motivates, resolve conflicts, and make hard decisions
• Available to work all shifts; open, close, weekends and holidays

SOME Perks & Benefits ( Based on eligibility requirements) :

• Scholarship Fund Program provides scholarships ranging from $1000 to $50,000 to Burger King team members, their families and high school seniors.
• Burger King emergency fund provides short-term financial assistance to Burger King employees who experience hardships and need emergency relief due to natural disasters, illness, fires, or other unexpected events.
• A discount program that has discounts on things like glasses, hearing aids, weight loss programs, step tracking devices, shoes, etc.
• A provider finder / cost estimation tool, allowing members to find in-network providers and get a cost estimation before the visit
• A wellness program, where earning points for things like achieve step goals, can be redeemed to purchase wellness related items
• A pregnancy planning tool, that helps track fertility, baby growth, milestones, etc.

The Company reserves the right to conduct a background check of its employees, and your employment may be conditioned on satisfactory results.

We are an equal opportunity employer