Our Team Jobs (34)

WHY FRIDAYS...

• FLEXIABLE SCHEDULES
• COMPETITIVE PAY
• HEALTH INSURANCE
• FUN & FRIENDLY PEOPLE
• APPLY TODAY TO BE PART OF A 58 YEAR COMPANY IS THE us AND WE ARE IN 55 COUNTRIES AROUND THE WORLD!

Bartender

ROLE PURPOSE

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s policies;

merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Maintains a warm, welcoming , Corner Bar atmosphere.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Properly and promptly prepare, garnish, and serve drinks to Guests.
• Engages with Guests by making drinks in front of the Guest using working flair.
• Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
• Upsells Guests on food or drink items when appropriate.
• Keeps a clean, organized bar area.
• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
• Following all relevant brand standards for service.
• Builds Guests count by promoting specials and building a regular clientele.
• Strictly adheres to responsible alcohol service standards and is able to successfully slow down a Guest or cutoff an intoxicated Guest when necessary.

KEY DECISIONS

Influences :

• Following standards for Responsible Alcohol Service
• Guest Experience

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Successfully complete revalidation as outlined in the annual World Bartender Championship CompetitionManual
• Keeping a clean and presentable Bar area
• 100% Recipe adherence
• 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

• Must be dressed neatly and well groomed in company approved dress code at all times
• Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
• Must follow standards of Responsible Service of Alcohol
• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
• Must be able to operate P.O.S. system , make change correctly and make credit card transactions
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to pass initial and annual validation
• Must be able to respond clearly to Guests’ requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
• Must be able to stand during entireshift
• Must be able to reach, bend, stoop, shake, stir and wipe
• Must be able to hear well amongst loud background noise
• Must be able to frequently immerse hands in hot water (every 5 minutes)

COMPETENCIES

EXPERT INSTIGATORS Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.
• Remembers the names and favorite drinks of regular Guests.
• Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
• Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcomeand appreciated.
• Makes the bar an attractive and exciting place to visit.
• Establishes a strong rapport with all Guests to create Friday’s fans and repeat business.
• Able to read Guests needs and feelings and tailors their approach to match their mood.

COMMUNICATION Creates an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests.

• Interacts in an open, sincere manner to build rapport with Guests and Team Members.
• Uses tact in their interactions with Guests and keeps conversation positive and productive.
• Listens attentively and actively and responds appropriately.
• Asks open-ended thoughtful questions to create two-way conversations.
• Makes communication with the team an ongoing process through formal and informal meetings before, during,and after the shift.

FLAIR & SALESMANSHIP Sells the TGI Fridays experience by creating an entertaining show in the bar.

• Demonstrates a unique, irreverent style that is personal and memorable.
• Confidently makes and serves enticing drinks Guests want.
• Possesses a contagious energy that translates to Guests and Team Members.
• Knows TGI Fridays drinks and menu items and speaks knowledgeably to make personal recommendations.
• Grows the business and expertly upsells menu items where appropriate.
• Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.

PERSONAL OWNERSHIP & ACCOUNTABILITY Takes ownership for the bar area, demonstrates a strong sense of personal accountability.

• Knows and abides by all applicable laws and regulations around serving alcohol.
• Consistently executes on standards of responsible service of alcohol.
• Effectively sets up the bar before their shift in order to have everything they need on hand.
• Keeps the bar area clean, presentable, and engaging to the Guests.
• Demonstrates global awareness by knowing what is happening throughout the bar at all times.
• Admits mistakes and takes prompt action to correct them.
• Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.
• Delivers consistent quality of service and energy and encourages fellow staff to do the same.

FLEXIBILITY & STRESS TOLERANCE Knows that anything can and will happen and is willing to mix things up anyway.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.
• Promptly anticipates and reacts to potential Guest needs and problems.
• Dives into peak service situations with energy and ease.
• Maintains an even-tempered demeanor and stays in control of situations at all times.
• Proactively handles escalating situations in a calm, mature, and tactful manner.

TEAMWORK & COLLABORATION Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Eagerly accommodates Guest overflow from the dining area.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with team to maintain a productive environment.
• Works seamlessly with the bar and BOH staff to stay on top of Guest needs.
• Serves as a role model and mentor for Team Members.

Restaurant Manager

POSITION SUMMARY :

Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise.

Develops team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

KEY DUTIES / RESPONSIBILITIES :

Internal Service : Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent;

ensures systems for training employees on workstations are fully implemented and adhered to by management and crew; identifies and develops internal candidates for management and Team Leader positions.

• Works with restaurant management team to ensure all facets of My Promise to You and the Service Profit Chain are executed;
• creates a restaurant environment that is employee friendly, fun, clean and safe; takes accountability for motivating and inspiring employees to achieve high performance;
• treats all employees with respect and dignity; and regularly recognizes and rewards employees. Understands and utilizes JIB systems, processes, and tools;

and complies with all state and federal labor laws and regulations.

• External Service : Manages daily activities to achieve excellence in restaurant operational performance. Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements.
• Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests;

responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Ensures management team and crew understands and operates all systems correctly.

Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. Serves as a role model for excellent guest service.

Sales & Profits : Utilizes management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc;

identifies trends and implements action plans for improvement; uses data to analyze business results and consults with regional and CSC resources as needed.

Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business.

Considers cost / benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals.

SELECTION SKILLS / QUALITIES :

Fostering the Culture : Demonstrates a passion for the business and pride in Jack in the Box; ability to manage professionally with integrity, honesty, and trust that promotes the Jack in the Box culture and values;

demonstrates high ethical standards; treats employees and guests with respect; and actively listens and communicates timely, clearly, and accurately with management team and crew.

Remains calm when challenged or placed under pressure; calms others who are confronted with a difficult situation or task;

and effectively manages conflict.

Training / Coaching / Development : Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn;

identifies employees’ potential and fosters development for promotion to the next level; and demonstrates patience and commitment toward development of employees.

Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. Understands the importance of, and provides employees with quality and timely performance feedback and reviews.

Guest Focus : Is passionate about providing a high quality guest experience that is evident to our guests. Understands guests’ perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests’ expectations.

Demonstrates guest service techniques and ability to manage in a fast-paced environment.

Food Quality / Safety : Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness;

and is dedicated to consistently serving great food to guests and conveys importance to restaurant team. Demonstrated ability to utilize systems and perform duties within established structure.

• Business Management : Is willing and able to adjust to multiple demands, shifting priorities, ambiguity and change; understands the importance of change and implements, manages, and supports change initiatives;
• maintains a strong sense of urgency; and works toward achieving goals. Consistently makes high quality decisions based on experience, policy and procedure, or knowledge of the setting;
• and exercises discretion and independent judgment on important restaurant business matters. Attends to priorities, delegates work, and systematically conducts follow up;

demonstrates attention to detail; and is well organized in all aspects of job performance.

Performs other related duties, tasks and responsibilities as required, assigned and directed.

QUALIFICATIONS :

Education - High School Diploma, G.E.D. or equivalent required. Associate’s or Bachelor’s degree preferred.

Experience - Internal Promote : Minimum of 1+ years experience as an Associate Manager and / or 2 years experience as a First Assistant Manager;

must be 100% certified in all workstations. External Recruit : Minimum of 3 years experience managing a service concept with full P&L responsibility.

Knowledge / Skills / Abilities - Must be at least 18 years old; must complete Restaurant Manager training classes; must be ServSafe certified.

Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division);

proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility.

Proficient knowledge of personal computers and related software applications. Must possess a valid driver’s license, insurance, and use personal vehicle to make bank deposits and travel to other restaurants / business locations as required.

Demonstrates integrity and ethical behavior.

Physical Requirements - Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant;

ability to operate restaurant equipment and drive a motor vehicle. Ability to operate a computer keyboard.

COMPETENCIES :

Organizational Competencies

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;

acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture;

isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement;

experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers;

can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Position Competencies

Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times;

can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester;

regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.

• Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions;
• is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves;

will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times;

acts in line with those values; rewards the right values and disapproves of others; practices what he / she preaches.

Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people;

assembles talented staffs.

Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner;

keeps confidences; admits mistakes; doesn't misrepresent him / herself for personal gain.

• Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others;
• lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly;

is not afraid to take negative action when necessary.

• Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members;
• can assess each person's hot button and use it to get the best out of him / her; pushes tasks and decisions down; empowers others;
• invites input from each person and shares ownership and visibility; makes each individual feel his / her work is important;

is someone people like working for and with.

Priority Setting - Spends his / her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside;

can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers;

very bottom-line oriented; steadfastly pushes self and others for results.

Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes;

is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and 's) performance reviews and career discussions.

Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization;

can accurately project what people are likely to do across a variety of situations.

• Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his / her team; shares wins and successes;
• fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team;

creates a feeling of belonging in the team.

• Managing Vision and Purpose - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today;
• talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone;

can inspire and motivate entire units or organizations.

REASONABLE ACCOMMODATION : Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job.

This position description should be applied accordingly

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc.

This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.

YDVJ

Job Title : Restaurant Manager

Job Description : SUMMARY :

SUMMARY :

Assists in the operations of the restaurant and a team of hourly associates during their respective shifts. In accordance with the goals of the company, they are responsible for managing all aspects of their shift including, but not limited to : restaurant operations, financial performance, management / staff development, customer satisfaction, quality standards, sales & marketing, and general communications with employees, vendors, customers, and corporate support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Assist the management team in staffing of the restaurant and daily operational and procedural activities to help ensure the efficient operation of the restaurant in accordance with company policy and the respective state and federal laws.
• Supervise and direct staff (hourly team members) to assure guests are treated promptly and courteously; products are prepared as specified in both quality and quantity and the restaurant is maintained properly.

Adherence to all standards for food safety and sanitation to insure restaurant to be maintained in clean and attractive manner.

Assist in the recruitment, hiring, orientation, and training for hourly team members. Evaluates the performance, recommends and submits wage increases for hourly team members.

Initiate disciplinary action and / or termination for hourly team members.

• Utilize all company-training tools to provide hourly team members with training in all aspects of the restaurant operation.
• Assist the management team in maintaining restaurant equipment and facility per company guidelines; contacts Division Leader to inform about needed repairs to equipment in restaurant.
• Performs regular administrative tasks including : new hire paperwork, all actions related to payroll (terminations, leave of absence, transfers, vacations, etc.

inventory ordering, register and safe audits, deposit of company funds, proper accounting of restaurant funds, hourly employee schedules, management schedules, reporting all guest and employee accidents.

Investigates, resolves and responds to guest complaints.

• Attend regularly scheduled store, market and company meetings, training sessions and stay current with all federal, state and local certifications.
• Assist the GM with planning and implementation of local store marketing activities to promote products and services.
• Ensures proper execution of all accounting functions and complies with internal audit guidelines.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES :

Will supervise staff of up to 15 team members on the shift

QUALIFICATIONS :

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability.

EDUCATION and / or SKILLS and EXPERIENCE :

• Associates degree in Business Administration or Hospitality preferred. High School degree or equivalent required.
• Capable of adapting to business needs and solving problems quickly and efficiently.
• Ability to prioritize multiple tasks and exercise sound judgment.
• Has a functional understanding of Profit & Loss statements, costs controls, and restaurant operations.
• Demonstrates stamina, focus, compliance, and service-driven abilities while managing their shift.
• External candidates should have a minimum of 2 years working in a restaurant environment, showing career progression and verifiable results.
• Internal candidates should have a good record of achieving results and have an above average knowledge of the brand’s operating procedures and standards.
• Ability to comfortably speak, write and comprehend English in a business setting.
• Successful completion of a background and drug screening.

LANGUAGE SKILLS :

• Must have good written and oral communication skills.
• Must have good customer service skills.
• Must be able to perceive and react to the needs of others.
• Must be organized, flexible and able to deal with various personalities.

COMPUTER SKILLS :

• Basic computer skills
• Excel preferred

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms.

The employee is occasionally required to stand and walk.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Temperature controlled restaurant.
• The noise level in the work environment is low to moderate.

EQUIPMENT USED :

Computer, fax, calculator, copier, phone.

Restaurant Manager Assistant Manager General Manager

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Offering up to $55000 / year

Server

Come join our Denny’s Team! As a Server with Denny’s there is no tip share, the opportunity to earn is all up to you. Taking care of our Guests is priority and we are looking for great Servers!

A Denny’s Server has a Guests First" attitude, responding to guests and coworkers in a timely, courteous, and respectful way.

As a Server at Denny’s, you are the guest’s connection to their meal. You make our guests’ meals and their time here as perfect as possible - so they can sit back and enjoy a moment to relax without any worries at all.

Whether you are looking for a Career or just some extra cash, we are open to that!

Flexible Schedule

Meal Discount

Employee Benefits

On the job training

Career advancement

Position requirement :

Must have reliable transportation

Denny’s is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

Server

Accountability

Reporting to the General Manager and Restaurant Manager, the Server greets, seats, and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment, and assists other service personnel as needed to provide total guest satisfaction.

Responds to and addresses guests concerns in a timely and courteous manner. Exhibits Denny’s Guiding Principles when interacting with others.

Key Business Areas

A Key Business Area is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions :

1. Consistently exhibits Denny’s Vision, Mission, and Guiding Principles

2. Demonstrates a sense of urgency when serving guests; meets service cycle timing standards

3. Greets guests immediately upon arrival and acknowledges them at departure

4. Assists with guests seating utilizing proper arrival order and rotation procedures; assists with any special needs

5. Suggestively sells and achieves guest check average targets

6. Accurately enters orders on point of sale system

7. Prepares beverage orders as well as some appetizers, salads, and desserts

8. Checks prepared orders for completeness and presentation

9. Delivers food and beverage orders timely and in accordance with standards

10. Attends to guest during the entire dining experience in a prompt and courteous manner

11. Demonstrates knowledge of station and floor breakdowns

12. Possesses strong product and menu knowledge

13. Uses proper telephone etiquette; assists with to go orders

14. Pre-busses tables in a timely manner; clears, cleans, and presets tables promptly upon guests departure

15. Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues

16. Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

17. Willingly assists others without being asked

18. Maintains cleanliness and organization of dining room and service area

19. Completes all required side-work, including deep cleaning assignments

20. Provides prompt and courteous service and is cordial to all team members and guests

21. Adheres to Denny’s Brand Standards and internal policies and procedures

Essential Functions

• Ability to lift and carry supplies and equipment up to 30 lbs
• Ability to raise a tray weighing up to 25 lbs to shoulder height
• Able to bend, stoop, reach, wipe, lift, and grab
• Must have sufficient mobility to move and operate in work area
• Must be able to stand and walk throughout a 4 to 8 hour shift
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
• Must be able to observe and differentiate between monetary denominations
• Must be able to serve all Denny’s menu products
• Must be able to operate point of sale system
• Must be able to work around potentially hazardous chemicals

Position Qualifications

• Must be able to communicate effectively in English both orally and in writing
• Must be able to pass all required tests and training requirements for the position
• Must be able to work in a team environment
• Meets Denny’s uniform and grooming standards and maintains them throughout the shift
• Must be able to work a flexible schedule, including holidays, nights, and weekends
• Possesses excellent guest service skills
• Possesses basic math skills (add, subtract, multiply, and divide)
• Must be dependable and able to learn basic tasks and follow instructions
• Places a value on diversity and shows respect for others
• Minimum age requirement of 21 in restaurants that free pour alcoholic beverages

Denny’s Guiding Principles

1. Guests First

They’re more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.

2. Embrace Openness

Open means so much more than just being open for business 24 / 7. It means being open to all people, appetites and budgets.

It says we are open-minded and open to new ideas. Honest, warm and inviting. Open is the way we think and act every hour of every day.

3. Proud of Our Heritage

We are the classic American diner and proud of everything that means. Since 1953, we have served quality food and healthy portions at a fair price.

No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.

4. Hungry to Win

At Denny’s, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness. We are open to fresh, innovative thinking.

We believe we will succeed through teamwork, accountability and pushing the boundaries of ourselves and our Brand.

5. The Power of We

Our Denny’s family is our most important asset. We trust, support and respect each other and work together for the greater good.

We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing it.

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.

It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Denny's may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.

LINE COOK

Job Description :

Prepares food items under direction of store manager.

Essential Functions :

Cleans produce

Prepares food (soups, salads, desserts, beverages, etc.)

Ability to understand and follow food safety procedures

Assist with receiving deliveries and ingredients

Requirement :

Average hours per week : 30

Shift : All, Open / Mid / Close

Open 6am 1pm

Mid 8am 2 : 30pm

Close 11 : 30am 5pm

License or Certificate required :

Must have a valid driver's license and provide proof of insurance.

Must have SSN#

Experience or Training required :

Must understand English (read / speak / write). Must successfully complete CBC training.

Physical Requirements :

Standing : 90%

Indoors : 100%

Occasional lifting up to 50 lbs for tasks including :

Lift and carry dishes, pots and pans

Lift and carry food trays

Lift and carry grocery stock / food ingredients

Lift and carry bowls of prepared food

Repetitive use of hands for tasks including :

Cut meats

Prepare food items

Manipulate glassware, silverware, etc.

Additional Information :

Secondary Functions :

Custodial as required

DISH WASHER

Job Description :

Washes dishes, pots and pans. Prepares food under direction of store manager.

Essential Functions :

Cleans dishes, pots and pans.

Use of chemicals (mostly sanitizers and soaps)

Ability to understand and follow cleaning procedures

Assist with food preparation

Requirement :

Average hours per week : 25

Shift : All, Open / Mid / Close

Open 6am 1pm

Mid 8am 2 : 30pm

Close 11 : 30am 5pm

Physical Requirements :

Standing : 80%

Frequent lifting of up to 10 lbs, occasional lifting up to 35 lbs for the following tasks :

Lift and carry dishes, pots and pans

Lift and carry buckets

Lift and carry grocery stock

Frequent finger gripping and fine manipulation for the following tasks :

Operate dishwasher

Operate dishwasher

Operate chemical dispenser

Manipulate glassware, silverware, etc.

Indoors : 90%

Outdoors : 10%

License or Certificate required :

Must have a valid driver's license and provide proof of insurance.

Must have SSN#

Experience or Training required : Must understand English. Must successfully complete CBC training.

Additional Information :

Secondary Functions :

Custodial as required

Server

ROLE PURPOSE

A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
• Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
• Promptly and accurately takes food and beverage requests from Guests.
• Ensures expedient service of food and beverages to the Guest.
• Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
• Learn TGIF menu and beverages, expertly recommends and upsells on items.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Follows all Fridays Service Style Standards.
• Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
• Practices conversational ordering by mentioning current promotional features.

KEY DECISIONS

Influences :

• Guest experience
• Exercising standards of Responsible Service of Alcohol

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Service Strength Code rating meets / exceeds company standards
• Guest satisfaction scores
• Meeting all key metrics outlined on the myPerformance scorecard

QUALIFICATION REQUIREMENTS

• Must be able to deliver plates and food and clear tables
• Must be able to lift up to 30 lbs.
• Must be able to hear well amongst loud background noise
• Must be dressed neatly and well groomed in company approved uniform at all times
• Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to read and write notes to hearing impaired Guests
• Must be able to read menus to sight-impaired Guests
• Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
• Must be able to read and write ? Must be able to stand and walk during entire shift
• Must be able to reach, bend, stoop and wipe counters / tables

COMPETENCIES PASSION FOR THE GUEST Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting Guests.
• Pays attention to details; remembers names and favorites of regular Guests.
• Makes a difference in the guest experience by personalizing service to exceed guest expectations.
• Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated.
• Makes the bar an attractive and exciting place to visit.
• Establishes a strong rapport with all Guests to create Friday’s fans and repeat business.
• Shows awareness of Guest needs and expectations; prevents problems before they occur.

COMMUNICATION Keeps the lines of communication positive, open and productive.

• Communicates in an open, sincere manner to build rapport with Guests and Team Members.
• Shares information with others to raise awareness of potential needs and concerns.
• Keeps interaction positive and productive; avoids conveying negative messages.
• Responds positively to conflict situations and works to find appropriate solutions.
• Listens carefully and attentively to others without interrupting.
• Asks thoughtful questions to ensure proper understanding of the message being conveyed.
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

FLAIR & SALESMANSHIP Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience.

• Demonstrates a unique, lighthearted style that is personal and memorable.
• Listens carefully to Guests’ needs and suggests add-ons accordingly.
• Possesses a contagious energy that translates to Guests and Team Members.
• Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations.
• Grows the business and expertly upsells menu items where appropriate.
• Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed.
• Enthusiastically promotes the TGI Fridays brand and menu items.

RELIABILITY & ACCOUNTABILITY Works hard, carefully follows direction and established guidelines, and delivers quality results.

• Consistently arrives to work prepared and ready for the shift.
• Ensures all responsibilities are fulfilled before ending his / her shift.
• Makes him / herself available to take on additional shifts and / or responsibilities.
• Sets the standard by adhering to established rules and guidelines.
• Organizes his / her tasks in order of priority to ensure timely and thorough completion.
• Admits mistakes and takes prompt action to correct them.
• Holds self and others accountable for delivering consistent quality results.

FLEXIBILITY & STRESS TOLERANCE Knows that anything can and will happen and is willing to mix things up anyway.

• Responds quickly to changing needs and adapts as necessary to meet new challenges.
• Displays a positive, confident attitude for tackling new challenges and initiatives.
• Handles multiple tasks without becoming visibly overwhelmed or flustered.
• Easily adjusts to meet changing demands and new responsibilities.
• Promptly anticipates and reacts to potential Guest needs and problems.
• Dives into peak service situations with energy and ease.
• Responds calmly to problems and controls emotional reactions.
• Handles him / herself in a professional manner at all times.

TEAMWORK & COLLABORATION Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
• Takes on additional responsibilities to ensure proper coverage during rush periods.
• Reaches out to Team Members when necessary to ensure timely completion of all tasks.
• Takes advantage of opportunities to set an example for new or inexperienced Team Members.

WHY FRIDAYS...

• FLEXIABLE SCHEDULES
• COMPETITIVE PAY
• HEALTH INSURANCE
• FUN & FRIENDLY PEOPLE
• APPLY TODAY TO BE PART OF A 58 YEAR COMPANY IS THE us AND WE ARE IN 55 COUNTRIES AROUND THE WORLD!

Bartender

ROLE PURPOSE

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s policies;

merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Maintains a warm, welcoming , Corner Bar atmosphere.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Properly and promptly prepare, garnish, and serve drinks to Guests.
• Engages with Guests by making drinks in front of the Guest using working flair.
• Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
• Upsells Guests on food or drink items when appropriate.
• Keeps a clean, organized bar area.
• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
• Following all relevant brand standards for service.
• Builds Guests count by promoting specials and building a regular clientele.
• Strictly adheres to responsible alcohol service standards and is able to successfully slow down a Guest or cutoff an intoxicated Guest when necessary.

KEY DECISIONS

Influences :

• Following standards for Responsible Alcohol Service
• Guest Experience

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Successfully complete revalidation as outlined in the annual World Bartender Championship CompetitionManual
• Keeping a clean and presentable Bar area
• 100% Recipe adherence
• 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

• Must be dressed neatly and well groomed in company approved dress code at all times
• Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
• Must follow standards of Responsible Service of Alcohol
• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
• Must be able to operate P.O.S. system , make change correctly and make credit card transactions
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to pass initial and annual validation
• Must be able to respond clearly to Guests’ requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
• Must be able to stand during entireshift
• Must be able to reach, bend, stoop, shake, stir and wipe
• Must be able to hear well amongst loud background noise
• Must be able to frequently immerse hands in hot water (every 5 minutes)

COMPETENCIES

EXPERT INSTIGATORS Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.
• Remembers the names and favorite drinks of regular Guests.
• Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
• Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcomeand appreciated.
• Makes the bar an attractive and exciting place to visit.
• Establishes a strong rapport with all Guests to create Friday’s fans and repeat business.
• Able to read Guests needs and feelings and tailors their approach to match their mood.

COMMUNICATION Creates an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests.

• Interacts in an open, sincere manner to build rapport with Guests and Team Members.
• Uses tact in their interactions with Guests and keeps conversation positive and productive.
• Listens attentively and actively and responds appropriately.
• Asks open-ended thoughtful questions to create two-way conversations.
• Makes communication with the team an ongoing process through formal and informal meetings before, during,and after the shift.

FLAIR & SALESMANSHIP Sells the TGI Fridays experience by creating an entertaining show in the bar.

• Demonstrates a unique, irreverent style that is personal and memorable.
• Confidently makes and serves enticing drinks Guests want.
• Possesses a contagious energy that translates to Guests and Team Members.
• Knows TGI Fridays drinks and menu items and speaks knowledgeably to make personal recommendations.
• Grows the business and expertly upsells menu items where appropriate.
• Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.

PERSONAL OWNERSHIP & ACCOUNTABILITY Takes ownership for the bar area, demonstrates a strong sense of personal accountability.

• Knows and abides by all applicable laws and regulations around serving alcohol.
• Consistently executes on standards of responsible service of alcohol.
• Effectively sets up the bar before their shift in order to have everything they need on hand.
• Keeps the bar area clean, presentable, and engaging to the Guests.
• Demonstrates global awareness by knowing what is happening throughout the bar at all times.
• Admits mistakes and takes prompt action to correct them.
• Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.
• Delivers consistent quality of service and energy and encourages fellow staff to do the same.

FLEXIBILITY & STRESS TOLERANCE Knows that anything can and will happen and is willing to mix things up anyway.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.
• Promptly anticipates and reacts to potential Guest needs and problems.
• Dives into peak service situations with energy and ease.
• Maintains an even-tempered demeanor and stays in control of situations at all times.
• Proactively handles escalating situations in a calm, mature, and tactful manner.

TEAMWORK & COLLABORATION Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Eagerly accommodates Guest overflow from the dining area.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with team to maintain a productive environment.
• Works seamlessly with the bar and BOH staff to stay on top of Guest needs.
• Serves as a role model and mentor for Team Members.

Dishwasher

ROLE PURPOSE

To provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment according to Ecosure standards.
• Ensure dishes and cookware are sanitized and available as needed.
• Maintain daily cleanliness and maintenance of dish machine.
• Clean and sanitize service area and kitchen throughout shift.
• Complete assigned prep work and beautification duties.
• Trouble-shoot dishwasher machine malfunctions.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum Team Member morale, productivity, efficiency and effectiveness.
• At all times provides a favorable image of TGI Fridays to promote its aims and objectives and foster and enhance recognition and acceptance of all of its areas and endeavors.

KEY DECISIONS

Influences :

• Guest Experience
• Issues around cleanliness and sanitation MEASURES OF SUCCESS
• Ecosure results meet / exceed company standards
• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Cleanliness and sanitation

QUALIFICATION REQUIREMENTS

• Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities.
• Must also be able to perform duties that ensure Guest satisfaction.
• Must follow handling and sanitation procedures and use extreme caution with utensils, plateware, glassware and equipment to avoid breakage.
• Must be able to frequently lift and carry up to 70 lbs., up to 20 times per shift : places these items on high shelves and in walk-in freezers
• Must be able to frequently bend and stoop
• Must be able to work frequently in a hot and damp environment
• Must be able to speak clearly to communicate orders to other cooks and expediter
• Must be able to hear cooks’ and W / W’s requests in the midst of loud background noise
• Must be able to stack, walk and move during entire shift
• Must be able to frequently immerse hands in water

COMPETENCIES PASSION FOR THE GUEST Actively contributes to fun, friendly and engaging service.

• Understands how their role impacts the Guest.
• Displays a caring attitude towards Guests.
• Contributes to the Guest experience through knowledge of job and products.
• Demonstrates a service attitude by providing support to those who are directly serving the Guest.
• Handles special requests in a responsive and positive way.
• Utilizes customer feedback to provide a better Guest experience.

COMMUNICATION Keeps the lines of communication positive, open and productive.

• Pays close attention to Guests' and coworkers’ special requests to ensure accuracy.
• Responds positively to conflict situations and works to find appropriate solutions.
• Keeps interaction positive and productive; avoids conveying negative messages.
• Shares information with others to raise awareness of potential needs and concerns.
• Listens carefully and attentively to others without interrupting.
• Asks thoughtful questions to ensure proper understanding of the message being conveyed.
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

PASSION & INITIATIVE Keeps it fun and keeps up with the pace.

• Shows Guests and Team Members that (s)he genuinely enjoys the job.
• Displays passion, energy and pride in doing the job right.
• Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
• Focuses on the way (s)he approaches a task, not just the task itself.
• Takes independent action to improve existing systems and processes.
• Enthusiastically promotes the TGI Fridays brand and menu items.

RELIABILITY & ACCOUNTABILITY Works hard and delivers quality results.

• Arrives on time and ready to work dressed in proper dress code.
• Attends all required shift meetings and is prepared to contribute.
• Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
• Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly.
• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

FLEXIBILITY & STRESS TOLERANCE Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Easily adjusts to meet changing demands and new responsibilities.
• Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
• Maintains an even-tempered demeanor even in stressful situations.
• Responds calmly to problems and controls emotional reactions.
• Handles him / herself in a professional manner at all times.

TEAMWORK & COLLABORATION Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
• Takes on additional responsibilities to ensure proper coverage during rush periods.
• Reaches out to Team Members when necessary to ensure timely completion of all tasks.
• Takes advantage of opportunities to set an example for new or inexperienced Team Members

WHY FRIDAYS...

• FLEXIABLE SCHEDULES
• COMPETITIVE PAY
• HEALTH INSURANCE
• FUN & FRIENDLY PEOPLE
• APPLY TODAY TO BE PART OF A 58 YEAR COMPANY IS THE us AND WE ARE IN 55 COUNTRIES AROUND THE WORLD!

Bartender

ROLE PURPOSE

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s policies;

merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Maintains a warm, welcoming , Corner Bar atmosphere.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Properly and promptly prepare, garnish, and serve drinks to Guests.
• Engages with Guests by making drinks in front of the Guest using working flair.
• Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
• Upsells Guests on food or drink items when appropriate.
• Keeps a clean, organized bar area.
• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
• Following all relevant brand standards for service.
• Builds Guests count by promoting specials and building a regular clientele.
• Strictly adheres to responsible alcohol service standards and is able to successfully slow down a Guest or cutoff an intoxicated Guest when necessary.

KEY DECISIONS

Influences :

• Following standards for Responsible Alcohol Service
• Guest Experience

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Successfully complete revalidation as outlined in the annual World Bartender Championship CompetitionManual
• Keeping a clean and presentable Bar area
• 100% Recipe adherence
• 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

• Must be dressed neatly and well groomed in company approved dress code at all times
• Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
• Must follow standards of Responsible Service of Alcohol
• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
• Must be able to operate P.O.S. system , make change correctly and make credit card transactions
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to pass initial and annual validation
• Must be able to respond clearly to Guests’ requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
• Must be able to stand during entireshift
• Must be able to reach, bend, stoop, shake, stir and wipe
• Must be able to hear well amongst loud background noise
• Must be able to frequently immerse hands in hot water (every 5 minutes)

COMPETENCIES

EXPERT INSTIGATORS Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.
• Remembers the names and favorite drinks of regular Guests.
• Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
• Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcomeand appreciated.
• Makes the bar an attractive and exciting place to visit.
• Establishes a strong rapport with all Guests to create Friday’s fans and repeat business.
• Able to read Guests needs and feelings and tailors their approach to match their mood.

COMMUNICATION Creates an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests.

• Interacts in an open, sincere manner to build rapport with Guests and Team Members.
• Uses tact in their interactions with Guests and keeps conversation positive and productive.
• Listens attentively and actively and responds appropriately.
• Asks open-ended thoughtful questions to create two-way conversations.
• Makes communication with the team an ongoing process through formal and informal meetings before, during,and after the shift.

FLAIR & SALESMANSHIP Sells the TGI Fridays experience by creating an entertaining show in the bar.

• Demonstrates a unique, irreverent style that is personal and memorable.
• Confidently makes and serves enticing drinks Guests want.
• Possesses a contagious energy that translates to Guests and Team Members.
• Knows TGI Fridays drinks and menu items and speaks knowledgeably to make personal recommendations.
• Grows the business and expertly upsells menu items where appropriate.
• Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.

PERSONAL OWNERSHIP & ACCOUNTABILITY Takes ownership for the bar area, demonstrates a strong sense of personal accountability.

• Knows and abides by all applicable laws and regulations around serving alcohol.
• Consistently executes on standards of responsible service of alcohol.
• Effectively sets up the bar before their shift in order to have everything they need on hand.
• Keeps the bar area clean, presentable, and engaging to the Guests.
• Demonstrates global awareness by knowing what is happening throughout the bar at all times.
• Admits mistakes and takes prompt action to correct them.
• Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.
• Delivers consistent quality of service and energy and encourages fellow staff to do the same.

FLEXIBILITY & STRESS TOLERANCE Knows that anything can and will happen and is willing to mix things up anyway.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.
• Promptly anticipates and reacts to potential Guest needs and problems.
• Dives into peak service situations with energy and ease.
• Maintains an even-tempered demeanor and stays in control of situations at all times.
• Proactively handles escalating situations in a calm, mature, and tactful manner.

TEAMWORK & COLLABORATION Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Eagerly accommodates Guest overflow from the dining area.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with team to maintain a productive environment.
• Works seamlessly with the bar and BOH staff to stay on top of Guest needs.
• Serves as a role model and mentor for Team Members.

Host(ess)

ROLE PURPOSE

To present a positive first impression of TGI Fridays friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Greet incoming and departing Guests warmly with a genuine smile and eye contact.
• Uses visual cues to seat Guests in either the bar or dining area depending on their preference.
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
• Promptly answer incoming calls to the restaurant and provide appropriate service.
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.
• Tend to special Guest needs and requests.
• Following all relevant brand standards to deliver Fridays Service Style.
• Is observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

KEY DECISIONS

Influences :

• Identifying and handling special needs or requests from Guests
• Ensuring expedient seating of Guests
• Seating Guests in bar area or dining area MEASURES OF SUCCESS
• Follows Fridays Service Standards for greeting Guests
• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores

QUALIFICATION REQUIREMENTS

• Must be able to carry natural conversations with Guests without sounding scripted or intrusive
• Must be able to read menus
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests’ needs to W / Ws, Bussers, Managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• Must be able to carry trays or supplies (10-30 lbs.)

COMPETENCIES PASSION FOR THE GUEST Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting Guests.
• Pays attention to details; remembers names and favorites of regular Guests.
• Makes a difference in the guest experience by personalizing service to exceed guest expectations.
• Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated.
• Makes the bar an attractive and exciting place to visit.
• Establishes a strong rapport with all Guests to create Friday’s fans and repeat business.
• Shows awareness of Guest needs and expectations; prevents problems before they occur.

COMMUNICATION Keeps the lines of communication positive, open and productive.

• Communicates in an open, sincere manner to build rapport with Guests and Team Members.
• Shares information with others to raise awareness of potential needs and concerns.
• Keeps interaction positive and productive; avoids conveying negative messages.
• Responds positively to conflict situations and works to find appropriate solutions.
• Listens carefully and attentively to others without interrupting.
• Asks thoughtful questions to ensure proper understanding of the message being conveyed.
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

FLAIR & SALESMANSHIP Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience.

• Demonstrates a unique, lighthearted style that is personal and memorable.
• Listens carefully to Guests’ needs and suggests add-ons accordingly.
• Possesses a contagious energy that translates to Guests and Team Members.
• Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations.
• Grows the business and expertly upsells menu items where appropriate.
• Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed.
• Enthusiastically promotes the TGI Fridays brand and menu items.

RELIABILITY & ACCOUNTABILITY Works hard, carefully follows direction and established guidelines, and delivers quality results.

• Consistently arrives to work prepared and ready for the shift.
• Ensures all responsibilities are fulfilled before ending his / her shift.
• Makes him / herself available to take on additional shifts and / or responsibilities.
• Sets the standard by adhering to established rules and guidelines.
• Organizes his / her tasks in order of priority to ensure timely and thorough completion.
• Admits mistakes and takes prompt action to correct them.
• Holds self and others accountable for delivering consistent quality results.

FLEXIBILITY & STRESS TOLERANCE Knows that anything can and will happen and is willing to mix things up anyway.

• Responds quickly to changing needs and adapts as necessary to meet new challenges.
• Displays a positive, confident attitude for tackling new challenges and initiatives.
• Handles multiple tasks without becoming visibly overwhelmed or flustered.
• Easily adjusts to meet changing demands and new responsibilities.
• Promptly anticipates and reacts to potential Guest needs and problems.
• Dives into peak service situations with energy and ease.
• Responds calmly to problems and controls emotional reactions.
• Handles him / herself in a professional manner at all times.

TEAMWORK & COLLABORATION Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
• Takes on additional responsibilities to ensure proper coverage during rush periods.
• Reaches out to Team Members when necessary to ensure timely completion of all tasks.
• Takes advantage of opportunities to set an example for new or inexperienced Team Members

Dishwasher

ROLE PURPOSE

To provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment according to Ecosure standards.
• Ensure dishes and cookware are sanitized and available as needed.
• Maintain daily cleanliness and maintenance of dish machine.
• Clean and sanitize service area and kitchen throughout shift.
• Complete assigned prep work and beautification duties.
• Trouble-shoot dishwasher machine malfunctions.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum Team Member morale, productivity, efficiency and effectiveness.
• At all times provides a favorable image of TGI Fridays to promote its aims and objectives and foster and enhance recognition and acceptance of all of its areas and endeavors.

KEY DECISIONS

Influences :

• Guest Experience
• Issues around cleanliness and sanitation MEASURES OF SUCCESS
• Ecosure results meet / exceed company standards
• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Cleanliness and sanitation

QUALIFICATION REQUIREMENTS

• Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities.
• Must also be able to perform duties that ensure Guest satisfaction.
• Must follow handling and sanitation procedures and use extreme caution with utensils, plateware, glassware and equipment to avoid breakage.
• Must be able to frequently lift and carry up to 70 lbs., up to 20 times per shift : places these items on high shelves and in walk-in freezers
• Must be able to frequently bend and stoop
• Must be able to work frequently in a hot and damp environment
• Must be able to speak clearly to communicate orders to other cooks and expediter
• Must be able to hear cooks’ and W / W’s requests in the midst of loud background noise
• Must be able to stack, walk and move during entire shift
• Must be able to frequently immerse hands in water

COMPETENCIES PASSION FOR THE GUEST Actively contributes to fun, friendly and engaging service.

• Understands how their role impacts the Guest.
• Displays a caring attitude towards Guests.
• Contributes to the Guest experience through knowledge of job and products.
• Demonstrates a service attitude by providing support to those who are directly serving the Guest.
• Handles special requests in a responsive and positive way.
• Utilizes customer feedback to provide a better Guest experience.

COMMUNICATION Keeps the lines of communication positive, open and productive.

• Pays close attention to Guests' and coworkers’ special requests to ensure accuracy.
• Responds positively to conflict situations and works to find appropriate solutions.
• Keeps interaction positive and productive; avoids conveying negative messages.
• Shares information with others to raise awareness of potential needs and concerns.
• Listens carefully and attentively to others without interrupting.
• Asks thoughtful questions to ensure proper understanding of the message being conveyed.
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

PASSION & INITIATIVE Keeps it fun and keeps up with the pace.

• Shows Guests and Team Members that (s)he genuinely enjoys the job.
• Displays passion, energy and pride in doing the job right.
• Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
• Focuses on the way (s)he approaches a task, not just the task itself.
• Takes independent action to improve existing systems and processes.
• Enthusiastically promotes the TGI Fridays brand and menu items.

RELIABILITY & ACCOUNTABILITY Works hard and delivers quality results.

• Arrives on time and ready to work dressed in proper dress code.
• Attends all required shift meetings and is prepared to contribute.
• Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
• Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly.
• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

FLEXIBILITY & STRESS TOLERANCE Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

• Addresses daily challenges and obstacles with confidence and a positive attitude.
• Easily adjusts to meet changing demands and new responsibilities.
• Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
• Maintains an even-tempered demeanor even in stressful situations.
• Responds calmly to problems and controls emotional reactions.
• Handles him / herself in a professional manner at all times.

TEAMWORK & COLLABORATION Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
• Takes on additional responsibilities to ensure proper coverage during rush periods.
• Reaches out to Team Members when necessary to ensure timely completion of all tasks.
• Takes advantage of opportunities to set an example for new or inexperienced Team Members