A Restaurant Manager is generally responsible for providing strong, positive leadership to his / her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales.

They are responsible for the overall operation of the restaurant according to Dunkin Donuts standards, franchisee standards and in compliance with all applicable laws.

Essential Functions

Hire, train, and develop their employees.

Communicate job expectations to employees.

Provide coaching and feedback; disciplines when appropriate.

Create and maintain a guest first culture in the restaurant.

Ensure all shifts are appropriately staffed to achieve guest service goals

Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines;

comply with all applicable laws.

Analyze Guest Satisfaction Survey results to recognize achievement and provide coaching and direction to restaurant team to drive continuous improvement.

Manage all inventories in store. Order merchandise to ensure items are available when needed. Ensure orders are correct and plan for low and high volume events;

i.e. holidays, weather conditions. Tracks throwaways and minimizes waste.

Utilizes tools to track required documentation; for example temperature controls.

Manages cash over / short through effective cash control procedures.

Drives sales through effective execution of marketing programs.

Completes ROR's and Restaurant Food Safety and Sanitation assessments each month.

Ensure all policies and procedures are followed as well as compliance with labor and health laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

Business Acumen

Communication

Ethical Practice

Critical Evaluation

Leadership and Relationship Management

Work Environment

Operates in a restaurant environment. Routinely uses standard restaurant equipment.

Physical Demands

Regularly required to talk and hear. Required to stand for long periods of time or walk. Required to bend, stretch, climb and or crawl.

Required to lift up to 50 pounds. Required to work a standard workweek and weekends.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

A BS / BA degree from an accredited college / university or 5+ years of progressive restaurant management experience.

ServSafe Certified

AAP / EEO Statement

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to ensure equal opportunities to all qualified, or qualifiable employees, by prohibiting discrimination and harassment in all aspects of employment (such as recruitment, hiring, training, compensation and promotions) on the basis of race, creed, color, age, sex, affectional or sexual orientation, ancestry, national origin, disability (including AIDS and HIV infection), pregnancy, military service, religion, gender identity or expression, marital status, civil union status, domestic partnership status, atypically hereditary cellular or blood trait, genetic information, liability for service in the United States armed forces, or membership in any other category protected by applicable federal, state or local law.

We are committed to the spirit and letter of the law. Our goal is to maintain a working environment that encourages the personal and professional development of every employee to his or her fullest potential within the context of the Company's success and well being.

These are areas of performance in which the Restaurant Manager must be successful to meet their accountabilities :

Guests : Makes sure that all employees put Guests First to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.

Coaches all employees on addressing guest complaints promptly

• Emphasizes the importance of following the Guests First Cycle
• Role models the Manager On the Floor and At the Door philosophy
• People : Works with the General Manager to attract, hire, develop, coach, and retain hourly employees to ensure an engaged, high-performing team. Does so by :
• Working to create and maintain a respectful and enjoyable environment for our employees.
• Promoting and maintaining a harassment free environment by encouraging open communication at all levels
• Assisting effectively with recruiting and selecting.
• Using corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills.
• Providing timely, constructive coaching and feedback.
• Restaurant Operations : Directs shift operations to ensure that all standards are met to optimize the guest experience.
• Maintains proper staffing levels and schedules
• Monitors the Guests First cycle to ensure timeliness of service is maintained
• Restaurant Sanitation : Assists the General Manager by overseeing assigned shifts to ensure that Denny’s Brand Standards for restaurant sanitation are consistently achieved to include successfully passing all health inspections and Brand Protection Reviews.
• Ensures food preparation, food handling, and food storage standards are consistently followed.
• Enforces sanitary practices for the general cleanliness and maintenance of the restaurant.
• Financials : Assists the General Manager in interpreting financial and operational reports and schedules. Works with the General Manager to identify gaps in operating performance and to develop solutions to ensure that controllable profit goals are achieved.
• Assists the General Manager with managing to budgets established for their restaurant
• Growth : Helps drive sales, guest count, and profit for the restaurant by assisting the General Manager with local store marketing and by ensuring suggestive selling is being executed properly and that all measured goals are met.
• Safety and Security : Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.

Constantly monitors the restaurant for potential employee or guest liability, corrects the situation and brings to the attention of the Area Leader

• Asset Management : Monitors to ensure that proper cash handling, discounts and inventory management procedures are in place to protect and conserve company assets.
• Compliance : Maintains compliance with all RJC Policies and procedures as well as all state, local and federal regulations.
• Problem Resolution : Ensures that problems are addressed and resolved promptly (such as customer complaints, employee relations issues, facilities, or security issues, etc.

Brings appropriate issues to the attention of the General Manager, recommends correction, and participates in the resolution as required.

• Teamwork : Performs other duties as needed or assigned; willingly assists others without being asked.
• Creates a culture of teamwork within the restaurant

Essential Functions

• Must be able to lift a tray weighing up to 25 lbs.
• Must be able to lift and carry supplies and equipment weighing up to 50 lbs. and place items on high and low shelves in office, storerooms, service areas, walk-in coolers, and freezers
• Must be able to bend, stoop, reach, lift, and grasp
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
• Must be able to operate point-of-sale system and differentiate between monetary denominations
• Must be able to work with all Denny’s menu products
• Must be able to work around potentially hazardous chemicals
• Must have sufficient mobility to move and operate in confined work area
• Must work inside and outside the restaurant
• Must be able to observe staff and all aspects of restaurant operations
• Must be able to stand and walk during an 11-12-hour shift; occasional shifts more than 12 hours may be required due to the demands of the business
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications

• Minimum of 2 years’ experience in restaurant, hospitality, or retail management; additional operations and / or leadership experience strongly preferred
• Food Safety Manager certification required
• Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
• Ability to communicate effectively, both orally and in writing, in the English language
• Possesses basic math skills (add, subtract, multiply, divide)
• Places a value on diversity and shows respect for others
• Proven ability to problem solve and handle high stress situations
• Ability to interpret financial statements and understand contributing factors
• Must be able to perform job duties of every position
• Willingness to work the required 50-55-hour work week 5 days a week with occasional additional days based on the needs of the business
• Must be prepared to multitask in accordance with the demands of the business
• Ability to identify and anticipate opportunities and implement corrective action steps
• Ability to work weekends, holidays, and evenings
• Periodic travel to include occasional overnight travel and airline travel when applicable
• Licensed to operate an automobile without hours of operations restrictions
• Has reliable transportation to meet banking obligations

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.

It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Denny's or the franchise owner may amend, change, or modify the responsibilities and duties of this position to meet business needs, as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of Denny's or the franchise owner with or without notice.

Our restaurant is part of a family of restaurant businesses with a proud history of success. From simple beginnings in a small restaurant in Hapeville, Georgia, founded in 1946 by Company founder and Chairman S.

Truett Cathy, Chick-fil-A has grown into one of the largest privately-owned restaurant chains in the nation. Credited with introducing the original boneless breast of chicken sandwich and pioneering in-mall quick-service food.

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants.

Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.

Here at Chick-fil-A at Audubon Crossings & Barrington FSUs, we have always focused on providing great food in a clean, friendly environment, and on providing outstanding customer service.

Some of the core values that we believe

will help us be America’s Best include :

Customers First : We strive to meet or exceed the customer’s expectations for running our

restaurant businesses by providing delicious food in a clean, friendly, and welcoming environment

on every single visit.

Working Together : Working together at Chick-fil-A at Audubon Crossings & Barrington is at the heart of how

we do our work and serve others.

Continuous Improvement : Chick-fil-A at Audubon Crossings & Barrington seeks to improve every day and hope

our team members will always seek to improve both personally and professionally, in all aspects of

their lives.

Personal Excellence : Chick-fil-A at Audubon Crossings & Barrington strives for excellence in all that is done.

Integrity is paramount.

Stewardship : Chick-fil-A at Audubon Crossings & Barrington strives to be good stewards of all that is entrusted

to us time, talents, and resources.

It may not be the easy way, but it's the only way we know.

Employee Promise

We want our employees to flourish, that is why we promise to create an environment that promotes community, advancement and impact.

We back up our promise with a benefits package that supports health, wealth, and well-being.

Benefits : Competitive pay, Closed on Sunday’s, Free Food, Flexible Schedule, Great Benefits, Scholarship Opportunities and more.

Job Summary

We are looking for enthusiastic, hard-working, servant leaders to join our family at Chick-fil-A Audubon Crossings & Barrington.

We pride ourselves in having the best people in the business. This is a fast paced location and we have high expectations of our employees, but we also take good care of our team.

Manager's Code of Honor

• We hire character and develop skills
• We offer continuous praise and feedback
• We send negativity to work someplace else
• We celebrate loyalty and develop potential

If you believe you can practice all of our Code of Honor every day on shift, please read further!

Your Impact

• Work in high performance teams in multiple areas
• Provide unforgettable hospitality within and even beyond the four walls of our restaurant
• Have a positive influence on all who come into contact with Chick-fil-A, and the community
• Participate in a fast paced, upbeat environment that serves guests in record times with top quality products.
• Maintain a refreshingly clean environment

Your Opportunity

• With over 85 employees at this location and multiple tiers of leadership, there’s plenty of room to grow!
• Path for growth includes : Assistant Director and Director Levels

Roles and Responsibilities :

• Ensuring that products and guests’ experience are consistent with our brand, culture and standard of excellence
• Effectively communicate clearly with guests, team members and leaders
• Customer service; courteously greet guests, take orders, explain and suggest menu items
• Stand for periods of up to 8 hours in length
• Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing the trash, cleaning equipment, and keeping restrooms clean
• Preparing, assembling and serving products to food stations and guests
• Ensure restaurant complies with food safety and Health Inspection Standards
• Assemble, clean, maintain and operate : general equipment, soft serve machine, and soda towers
• Provide on-going coaching that fosters the Chick-Fil-A culture and operational excellence
• REPORTS TO : Director Operations

Manager Duties :

• Be competent and confident in your responsibilities as a manager
• Create the game-plan for your shift, ensure shift is set up for success
• Assign registers and have a drawer ready for TM’s before they arrive on shift
• Answer the phone and respond or handle the matter appropriately
• Resolve Guest issues and complaints appropriately
• Take catering orders over the phone, enter into the system, confirm payment method, and notify marketing director and catering coordinators of exceptionally large orders and deliveries immediately
• Ensure TM’s clock-in and clock-out according to their scheduled shift
• Monitor breaks, particularly for minors
• Make appropriate judgment calls when the store is slow or busy if slow, ask for volunteers to leave early; if busy, ask for volunteers to stay later or send a message out for TM’s to come in early
• Take ownership and keep a pulse on all aspects of the store : Drive-thru, Front counter and DR. Ensure all areas of the business are flowing smoothly, Guests are being served, the DR, restrooms and parking lot are clean, disinfecting protocols followed, team members meet ALL uniform requirements etc.
• Count any drawers at the end of your shift
• Before you leave, communicate any relevant details to the next Manager on duty and set the next shift up for success

A positive attitude

• A hunger to grow
• A desire to work hard toward serving others
• Ability to work in a fast-paced environment
• Ability to work and move with a sense of urgency
• Ability to lift up to 40 pounds
• Well-groomed and professional appearance
• 1-2 years restaurant management experience required
• Open availability and can work a minimum of 35+ hours weekly
• Available to work Friday and Saturdays
• Hospitality Experience Preferred
• Experience leading teams of 10 or more employees with a track record of success

At MOD, everyone is free to be themselves and has an equal opportunity to pursue their hopes and dreams. We embrace individuality, support human growth, and recognize the value in second chances.

To us, pizza is more than just food. It’s our platform to make a positive social impact in the lives of our people and the communities we serve.

That means doing our part to create a more accepting and equitable world by building a successful business that puts people first.

Compensation : Starting rate + $3.56 average hourly tips

Average hourly tips based on 2022 reporting. Actual tips may vary based on a variety of factors including location and hours.

In addition to base pay + tips, Captains are eligible for :

• 5 paid vacation days per year
• Paid sick time
• Paid parental leave
• A free shift meal
• Access to MOD's Employee Assistance Program
• This role is medical / dental / vision / basic life / disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied.

Perks for Captains :

• 100% funded educational programs for eligible Squad
• 50% off discount
• Exclusive access to awesome MOD swag : t-shirts, bandanas, stickers, etc.
• 33% off Cell Phone bill with T-Mobile Amplified
• Exclusive discount program on things like concerts, hotel stays, theme parks and more
• Fun and engaged regular customers

Summary

As a Restaurant Team Leader you directly influence the success of MOD by assisting the store General Manager execute restaurant operations during scheduled shifts.

Restaurant team leaders are all about leading Squads on shift. You will delegate tasks so that the MOD customer experience is achieved and maintained for Squads and customers.

As a Restaurant Team Leader your objective is to live, teach, and demonstrate the MOD purpose; To serve people in order to contribute to a world that works for and includes everyone.

Key Responsibilities

• Demonstrate the character traits, Grit, Growth, Generosity, and Gratitude
• Lead store team members and delegate tasks
• Assess and problem solve to remove barriers for the store team
• Cultivate a customer first service culture, focused on people
• Champion teamwork and operational success
• Act as the food safety leader and ensure food quality, accuracy, and store cleanliness
• Engage with customers and build community relationships
• Build brand dedication through outstanding customer service
• Oversee all cash handling policies and procedures
• Empower your team and store for continuous growth

Basic Qualifications

• Minimum 6 months of related team leader experience
• Ability to problem solve in a customer service environment

Preferred Qualifications

• Experience in a retail or restaurant environment
• Cash-handling skills

Physical Requirements

As a member of our Squad, you will be working in a restaurant environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds.

You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.

Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required.

The ability to comply with all public health requirements, including wearing a mask, is required.

Working Conditions

• High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative)
• May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
• Will work near moving or mechanical parts
• Varying schedule to include evenings, holidays and extended hours as business dictates
• Must be authorized to work in the United States

We make pizza so we can serve people

Want to help us spread MODness™? Apply today!

This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.

MOD Pizza is a second (fair chance employer) and an Equal Opportunity Employer. The full statement is available on the career site.

Key words : restaurant, customer service, fast food, server, waitress, waiter, pizza, kitchen, shift lead

Average Rate : $16.50 / hour!*

Average rate includes hourly wage + average hourly tip earnings)

What’s in it for YOU?

Have fun and work hard! As a Shack Team Member, you will be a valued and integral part of our team from Day One. You will have the opportunity to train on every station in the Shack while increasing your responsibility and pay.

We value learning & development and provide the ability to grow your career toward Shack Trainer, Cross Trainer, Shift Manager, and beyond at your own pace! In addition to your hourly base pay, you’ll also have the opportunity to earn tips by showcasing your uplifting hospitality skills!

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively

Competitive rates & weekly pay

Medical, Dental, & Vision Insurance plan options to fit your needs*

Discount Programs for Transit, Corporate Fitness, & more

401k Plan with Company Match*

Vacation + Wellness time*

Employee Dining Discount Program

Referral Bonus for bringing new members in to the #ShackFam

Online Training Program & access to self-development tools and resources

Flexible scheduling and self-paced growth opportunities

What do you bring to the table?

We don’t just value the great work you do, we value the great way you do it! 49% is the stuff you do, 51% is the awesome attitude with which you do it.

We are seeking positive and enthusiastic full-time and part-time entry-level team members to join our dynamic team!

Previous hospitality and / or food service experience is a plus, though not required we’ll teach you the rest!

Motivated to learn quickly and grow in a professional, team-oriented environment.

We are fast-paced and looking for people who are quick thinkers, committed, and excited to hit the ground running!

This is an entry level opportunity with no previous experience required! All you need is the motivation to learn and grow in a professional, fast paced, team-oriented environment! We will provide you with all the tools necessary for a successful Shacksperience, with hands-on training, online learning modules, and a structured path to grow your career.

Job Responsibilities

Food prep, customer service, guest interactions, cooking, and cleaning

Delivering exceptional hospitality to our guests

Balancing high volume with high quality

Participating in ongoing training and development

Job Qualifications

Ability to learn quickly in fast-paced, high volume environment

Self-motivated achiever interested in taking on additional roles and responsibilities

Open availability and flexibility is a must ability to work any shift

About Us

Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, & more.

With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place with widespread appeal.

Our unique and inspiring culture invites and nurtures motivated people who aspire to be our future leaders. Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack has expanded to 330+ locations nationwide and is still growing!

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.