Position Purpose :

The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients.

The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital.

The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice.

All hospital partners are responsible for performing duties in a way that creates an environment in which :

The patient’s needs always come first.

Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.

Contentious issues are dealt with and resolved as they occur, or as soon as is possible.

exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Job Functions

List the essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the job.

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation :

Assume primary responsibility for answering the practice phone and routing calls appropriately.

Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.

Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.

Monitor wait times and make accommodation as necessary during peak / busy times, or when medical staff is dealing with an emergency situation.

Participate in the training of new staff members and general dissemination of knowledge as required.

Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.

Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.

Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Other Duties and Responsibilities

Perform additional duties as assigned

Nature of Supervision

In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty

Planning and Problem Solving

Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients.

The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.

The Concierge must ensure that the scheduled appointment duration is situation-appropriate (i.e. consider number of pets, sick / vs. well, etc.).

This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients.

This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client’s and pet’s experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care.

At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both.

Impact

This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care.

From an overall hospital organizational standpoint, this position is critical to ensuring that our client’s first and last impressions of our facility and staff are optimal.

Supervisory Responsibility

This position has no immediate supervisory duties.

Education / Experience

High school diploma is a requirement.

Must have excellent written and verbal communication skills.

Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.

Must have exceptional telephone and computer skills.

Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Preferred : Previous experience using a Practice Management System

Competencies : Completed by Total Rewards Department

Work Environment :

Job duties are to be conducted in the Vetco Total Care full service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time.

A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Contacts

This position will regularly communicate with clients, veterinary specialists, and companies that provide products and / or services that the practice utilizes.

Posting Details

Job Details

Description

Pay : $13 an hour

Schedule : Open availability nights and weekends are must!

Perks that come with the job as Receptionist :

• Fun work environment
• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%

EXAMPLES OF WORK PERFORMED FOR RECEPTIONIST :

• Operate telephone to answer
• screen and forward calls
• providing information and taking messages
• greet visitors entering establishment with a smile
• determine nature and purpose of visit, and direct or escort them to specific destinations
• provide information about establishment such as location of departments or offices, employees within the organization, or services provided
• deliver mail to correct departments
• arrange transportation service
• track merchandise leaving the store
• log sales associates in and out for daily shifts
• log call customers for sales associates
• acts as a role model of the store
• professional in appearance, and maintain a constant positive attitude
• keep store count for customers entering
• perform any other duties as directed by management
• EMPLOYMENT STANDARDS FOR RECEPTIONIST : Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members;
• positive attitude when working with customers; Demonstrates a constant positive customer service attitude; ability to handle pressure;

knowledge of employment and safety procedures.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

Non safety sensitive position

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

JOB DESCRIPTION

This position serves as front-line personnel helping to ensure the safety of on-campus students and is the first point of entry into Residence Hall.

Will screen and register all visitors entering the dorm. Ensures housing protocols are followed. Will be responsible for manning the desk at all times.

RESPONSIBILITIES

Observes all people entering dorm.

Ensures each visitor registers / signs-in.

Ensures the name of guest and the name and room number of the student being visited for guest log. Follows dorm manual procedures.

Answers telephones.

Records all messages for students.

Contacts the Dorm Director and Security in case of emergencies.

Maintains written documentation of all incidents.

Keeps desk area and lobby area clean and tidy.

REQUIREMENTS

EDUCATION :

Requires a high school diploma or GED.

EXPERIENCE / SKILLS / ABILITIES :

• Prefer 3 6 months clerical or customer service experience.
• Must have a stable work background and be detail oriented.
• Requires good oral, written, communication, and interpersonal skills.
• Requires the ability to follow instructions and established procedures, and make sound judgments.
• Must be able to maintain composure during times of emergency and be aware of emergency procedures. Requires the ability to work in a high-paced environment with high customer / client contact.

Responsibilities

1. Answer phone calls from residents and external callers, directing calls to the proper person.

2. Greet and assist residents, guests, visitors, vendors and contractors on a daily basis.

3 Provide excellent customer service to residents

4 Assist Manager with special projects as required.

5 May organize Special Events for residents as required.

6 May enter work orders, invoices or other items into company systems.

7 May order supplies, perform filing and assist with other office duties as required.

8 Perform other tasks at the direction of the Community Manager as requested.

Qualifications

Required Experience :

1 or more years previous experience in a reception position.

Required Education / Training :

HS Degree or GED required

Associates degree preferred

Required Skills and Abilities :

Excellent writing and communication skills, time management, organization skills, detailed orientated, must have basic computer knowledge.

Working Conditions :

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us.

As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc.

generous paid time off, a 401 (k) plan with a company match, and so much more :

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.

Come join our team. You’re going to love it here!

Salary Range

$14.00-$15.00 per hour

WE ARE SEEKING AN OVERNIGHT RECEPTIONIST

We are looking for someone with excellent people skills who enjoys working with the senior community!

Here’s what we offer :

• Competitive Pay
• Health and Wellness benefits for all Full-Time and Part-Time associates
• Medical, Dental & Vision benefits for Full Time associates.
• 401k Program
• Paid Time Off / Vacation Time
• Tuition reimbursement
• Reduced cost meals while working
• Part Time shifts available.
• Flexible Scheduling
• Paid Training
• Bonus Programs
• Safety incentives, occupancy bonuses & referral bonuses available to all associates
• Great Place to Work by Fortune Magazine, great employee engagement

Senior Star is a fully vaccinated organization. All associates must provide proof of COVID-19 vaccination prior to starting.

Senior star also requires annual Flu vaccination.

• This position is very important to our community as the front desk is the hub of the activity for our residents. Must love working with the senior population! If you are a positive and dedicated individual we would love to hear from you.
• The Front Desk Concierge is tasked with serving the residents and their guests with the highest level of customer service .
• A Front Desk Concierge must have a strong desire to serve the residents. The Front Desk Concierge finds joy in positively impacting the lives of the residents and their guest.

They have the unique ability to WOW residents and guest with above and beyond service excellence. They are also often the person who takes complaints or hears about problems.

This job can be stressful, fast paced, and demanding but it is also very rewarding.

• The Front Desk Concierge has a unique ability to truly MAKE THEIR DAY!
• A Front Desk Concierge has the opportunity change the course of a resident’s day. The Front Desk Concierge can make a huge impact on the happiness of the residents.

Why We Enjoy What We Do

https : / / info.seniorstar.com / hubfs / Community%20Assets / VVR / Recruiting%20-%20Villa%20Ventura.pdf