Petco Jobs (62)

JOB DESCRIPTION

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

What you'll do :

• Provide optimal guest experience services.
• Assist guests in the proper selection of merchandise in accordance with their identified needs.
• Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
• Perform cashiering duties.
• Perform related duties in support of the store attaining its assigned sales goal.
• Ensure merchandise is properly stocked and priced.
• Adhere to established operational guidelines and store policies and procedures.
• Evaluate guest inquiries and as needed refers to Guest Experience Leader and / or Leader on Duty.

Key Accountabilities :

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

• Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
• Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
• Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
• Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.
• Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.
• Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Assists in stocking and facing merchandise according to established standards.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Adheres to loss prevention policies.
• Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.
• Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.
• Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.
• Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping / mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.
• Assists store leadership in the opening / closing of the store as needed, to include the accurate completion of required paperwork.
• Participates in the completion of quarterly and annual physical inventory counts.
• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
• Performs special projects as assigned.

Supervisory Responsibility :

None.

Work Environment :

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly.

This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment.

Improper use of safety equipment and / or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.

Follow all safety precautions and procedures.

JOB DESCRIPTION

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

What you'll do :

• Provide optimal guest experience services.
• Assist guests in the proper selection of merchandise in accordance with their identified needs.
• Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
• Perform cashiering duties.
• Perform related duties in support of the store attaining its assigned sales goal.
• Adhere to established operational guidelines and store policies and procedures.
• Evaluate guest inquiries and as needed refers to Guest Experience Leader and / or Leader on Duty.

Key Accountabilities :

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

• Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
• Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
• Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
• Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.
• Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.
• Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Assists in stocking and facing merchandise according to established standards.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Adheres to loss prevention policies.
• Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.
• Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.
• Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.
• Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping / mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.
• Assists store leadership in the opening / closing of the store as needed, to include the accurate completion of required paperwork.
• Participates in the completion of quarterly and annual physical inventory counts.
• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
• Performs special projects as assigned.

Supervisory Responsibility :

None.

Work Environment :

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly.

This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment.

Improper use of safety equipment and / or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.

Follow all safety precautions and procedures.

JOB DESCRIPTION

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Responsible for coaching guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets.
• Leads with an Omni Channel sales mindset to solve for the guest needs. (Examples include, but are not limited to : Services, Vet Services, Loyalty Programs, BOPUS, Extended Aisle, and Repeat Delivery).
• Responsible as Leader on Duty for supporting Pet Care Center execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions.
• Process register transactions in a way that creates a great experience for each guest.
• Be a role model within our selling model and support guest interactions as needed.
• Supports training, coaching, recognition, and development of all directly reporting partners required to run the Pet Care Center efficiently and to Petco standards.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration by supporting priorities and providing clear direction aligned across all departments that demonstrates an extreme passion for people and pets.
• Supports the ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center.
• Sales Solution Leaders are expected to display and champion the Petco Leadership Expectations.

Other Essential Duties

MODEL INSPIRING LEADERSHIP . Model leadership and selling behaviors to Pet Care Center partners and associates. Provide leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals.

Serve as an effective advocate for change and growth.

PROMOTE SAFETY . Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.

Bottom line, the safety of partners, guests and pets is our #1 priority.

FOSTER A COLLABORATIVE CULTURE . Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image.

Ensure a culture that values and promotes teamwork.

PRIORITIZE TALENT DEVELOPMENT . Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce.

Ensure continuation of excellence in Petco’s partners through developmental programs and leadership opportunities.

ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level through strong culture and positive leadership.

Lead our team in a way that is committed to high standards within a fun working environment.

Education and Experience

• A high school diploma or its equivalent required; some college level business / management courses preferred.
• 1 or more years of management experience or the equivalent is required, with 2 or more years preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in communication skills, organizational skills, and computer skills required to include : Outlook, Word, Excel, PowerPoint, and other applications as needed.
• Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service.
• A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others.

Supervisory Responsibility

• The Sales Solutions Leader directly supervises the Sales Solutions Specialists, and Dog Trainers.
• The Sales Solutions Leader will work in close partnership and be responsible for influencing the Vetco and Vet Hospital guest strategies.
• Provides quick and courteous service to all guests throughout the Pet Care Center
• Ensures high merchandising standards are maintained throughout the Pet Care Center
• Ensures that the Pet Care Center is opened and / or closed in accordance with established P&Ps as it applies to SFS operations.
• In partnership with the Pet Care Center leaders, ensure proper Pet Care Center attendance processes are being maintained.
• Adhere to and promote established safety procedures for partners, guests, and pets.

Work Environment

This role is expected to provide support during key sales hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that a partner leave the Pet Care Center briefly.

Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures.

A limited amount of travel will be required.

Contacts

This position has continuous contact with the public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers.

Contact outside of PETCO may be required to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.

Equal Opportunity Employer

Position Purpose :

The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients.

The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital.

The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice.

All hospital partners are responsible for performing duties in a way that creates an environment in which :

The patient’s needs always come first.

Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.

Contentious issues are dealt with and resolved as they occur, or as soon as is possible.

exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Job Functions

List the essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the job.

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation :

Assume primary responsibility for answering the practice phone and routing calls appropriately.

Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.

Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.

Monitor wait times and make accommodation as necessary during peak / busy times, or when medical staff is dealing with an emergency situation.

Participate in the training of new staff members and general dissemination of knowledge as required.

Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.

Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.

Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Other Duties and Responsibilities

Perform additional duties as assigned

Nature of Supervision

In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty

Planning and Problem Solving

Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients.

The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.

The Concierge must ensure that the scheduled appointment duration is situation-appropriate (i.e. consider number of pets, sick / vs. well, etc.).

This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients.

This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client’s and pet’s experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care.

At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both.

Impact

This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care.

From an overall hospital organizational standpoint, this position is critical to ensuring that our client’s first and last impressions of our facility and staff are optimal.

Supervisory Responsibility

This position has no immediate supervisory duties.

Education / Experience

High school diploma is a requirement.

Must have excellent written and verbal communication skills.

Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.

Must have exceptional telephone and computer skills.

Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Preferred : Previous experience using a Practice Management System

Competencies : Completed by Total Rewards Department

Work Environment :

Job duties are to be conducted in the Vetco Total Care full service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time.

A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Contacts

This position will regularly communicate with clients, veterinary specialists, and companies that provide products and / or services that the practice utilizes.

C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world!

What you'll do :

• Provide optimal guest experience services.
• Assist guests in the proper selection of merchandise in accordance with their identified needs.
• Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
• Perform cashiering duties.
• Perform related duties in support of the store attaining its assigned sales goal.
• Ensure merchandise is properly stocked and priced.
• Adhere to established operational guidelines and store policies and procedures.
• Evaluate guest inquiries and as needed refers to Guest Experience Leader and / or Leader on Duty.

Key Accountabilities :

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

• Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
• Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
• Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
• Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.
• Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.
• Performs all aspects of point-of-sale service, , credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Assists in stocking and facing merchandise according to established standards.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Adheres to loss prevention policies.
• Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.
• Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.
• Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.
• Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping / mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.
• Assists store leadership in the opening / closing of the store as needed, to include the accurate completion of required paperwork.
• Participates in the completion of quarterly and annual physical inventory counts.
• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
• Performs special projects as assigned.

Supervisory Responsibility :

None.

Work Environment :

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly.

This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment.

Improper use of safety equipment and / or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.

Follow all safety precautions and procedures.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Responsible for assisting the Store Leader in achieving the store’s budgeted sales and profit goals. Ensure that all merchandise is accurately received, priced, stocked and backroom is maintained per OSE standards.

Essential Job Functions :

• Ensures 100% pricing accuracy, including verifying all pricing labels are up and are accurate with regard to correct price and current offer date.
• Facilitates the unloading and stocking of merchandise according to operational guidelines and OSE standards.
• Ensures that the store is well stocked and inventory counts are accurate.
• In partnership with Store Leader, ensures staffing levels are appropriate for receiving and processing stock.
• Ensures that the backroom and equipment is organized and clean per OSE standards.
• Prioritizes merchandise moving to sales floor and areas to be stocked, including POG and end cap sets
• Perform routine housekeeping tasks to maintain the stores appearance and meet OSE standards.
• Ensures highest productivity levels are achieved for receiving, processing and stocking.
• Trains and develops partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards.
• Performs all aspects of point-of-sale service, , credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Abides by and enforces all company policies and procedures, including but not limited to those designed to minimize shrink.
• Adhere to and promote established safety procedures.
• Ensures the facilitation and accuracy / integrity of the Blue Dot program.
• Ensure that unforgivable items are in stock at all times.
• Directly supervises the Merchandise Operations Specialists. Leads and coaches all store partners in providing great guest service and performing their assigned task with the objective of achieving budgeted sales.
• Ensures RTV and Hazardous Waste processed are managed per Petco policy.
• Communicate all situations and / or conditions that affect the store to the Guest Experience Leader and / or Store Leader (, item requests, inadequate inventory levels).
• Perform all special or other projects as assigned and assume responsibility as Leader on Duty (LOD) as needed. LOD

Key Accountabilities :

• Provide quick and courteous service to all guests by utilizing the GUEST Model throughout the store.
• Ensure OSE standards are maintained throughout the store.
• Ensure that the store is opened and / or closed in accordance with established P&Ps.
• Provide training and coaching in GUEST and product knowledge to store partners.
• In partnership with the Store Leader and / or Guest Experience Leader ensure proper store scheduling is being maintained to ensure guest service during peak hours.
• Adhere to and promote established safety procedures.
• Assist the Guest Experience Leader and / or Store Leader in planning out location changes needed to the grid and ad planner to maximize sales.

Supervisory Responsibility :

Directly supervise the Merchandise Operations Specialist. Complete performance evaluations for partners.

Work Environment :

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly.

Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and / or not following proper lifting techniques may pose of risk of injury to customers, pets, and store partners.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations .

$22.75 - $32.75

Exact rate of pay will be based on position, location, and experience level.

C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world!

What you'll do :

• Provide optimal guest experience services.
• Assist guests in the proper selection of merchandise in accordance with their identified needs.
• Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
• Perform cashiering duties.
• Perform related duties in support of the store attaining its assigned sales goal.
• Ensure merchandise is properly stocked and priced.
• Adhere to established operational guidelines and store policies and procedures.
• Evaluate guest inquiries and as needed refers to Guest Experience Leader and / or Leader on Duty.

Key Accountabilities :

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

• Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
• Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
• Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
• Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.
• Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.
• Performs all aspects of point-of-sale service, , credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Assists in stocking and facing merchandise according to established standards.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Adheres to loss prevention policies.
• Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.
• Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.
• Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.
• Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping / mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.
• Assists store leadership in the opening / closing of the store as needed, to include the accurate completion of required paperwork.
• Participates in the completion of quarterly and annual physical inventory counts.
• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
• Performs special projects as assigned.

Supervisory Responsibility :

None.

Work Environment :

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly.

This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment.

Improper use of safety equipment and / or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.

Follow all safety precautions and procedures.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations .

$16.00 - $22.00

Exact rate of pay will be based on position, location, and experience level.

C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world!

What you'll do :

• Provide optimal guest experience services.
• Assist guests in the proper selection of merchandise in accordance with their identified needs.
• Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
• Perform cashiering duties.
• Perform related duties in support of the store attaining its assigned sales goal.
• Ensure merchandise is properly stocked and priced.
• Adhere to established operational guidelines and store policies and procedures.
• Evaluate guest inquiries and as needed refers to Guest Experience Leader and / or Leader on Duty.

Key Accountabilities :

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

• Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
• Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
• Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
• Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.
• Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.
• Performs all aspects of point-of-sale service, , credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Assists in stocking and facing merchandise according to established standards.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Adheres to loss prevention policies.
• Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.
• Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.
• Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.
• Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping / mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.
• Assists store leadership in the opening / closing of the store as needed, to include the accurate completion of required paperwork.
• Participates in the completion of quarterly and annual physical inventory counts.
• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
• Performs special projects as assigned.

Supervisory Responsibility :

None.

Work Environment :

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly.

This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment.

Improper use of safety equipment and / or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.

Follow all safety precautions and procedures.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations .

$17.00 - $23.50

Exact rate of pay will be based on position, location, and experience level.

JOB DESCRIPTION

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

What you'll do :

• Provide optimal guest experience services.
• Assist guests in the proper selection of merchandise in accordance with their identified needs.
• Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
• Perform cashiering duties.
• Perform related duties in support of the store attaining its assigned sales goal.
• Ensure merchandise is properly stocked and priced.
• Adhere to established operational guidelines and store policies and procedures.
• Evaluate guest inquiries and as needed refers to Guest Experience Leader and / or Leader on Duty.

Key Accountabilities :

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

• Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
• Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
• Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
• Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.
• Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.
• Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Assists in stocking and facing merchandise according to established standards.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Adheres to loss prevention policies.
• Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.
• Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.
• Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.
• Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping / mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.
• Assists store leadership in the opening / closing of the store as needed, to include the accurate completion of required paperwork.
• Participates in the completion of quarterly and annual physical inventory counts.
• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
• Performs special projects as assigned.

Supervisory Responsibility :

None.

Work Environment :

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly.

This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment.

Improper use of safety equipment and / or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.

Follow all safety precautions and procedures.

C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world!

What you'll do :

• Provide optimal guest experience services.
• Assist guests in the proper selection of merchandise in accordance with their identified needs.
• Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
• Perform cashiering duties.
• Perform related duties in support of the store attaining its assigned sales goal.
• Ensure merchandise is properly stocked and priced.
• Adhere to established operational guidelines and store policies and procedures.
• Evaluate guest inquiries and as needed refers to Guest Experience Leader and / or Leader on Duty.

Key Accountabilities :

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

• Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
• Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
• Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
• Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.
• Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.
• Performs all aspects of point-of-sale service, , credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Assists in stocking and facing merchandise according to established standards.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Adheres to loss prevention policies.
• Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.
• Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.
• Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.
• Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping / mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.
• Assists store leadership in the opening / closing of the store as needed, to include the accurate completion of required paperwork.
• Participates in the completion of quarterly and annual physical inventory counts.
• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
• Performs special projects as assigned.

Supervisory Responsibility :

None.

Work Environment :

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly.

This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment.

Improper use of safety equipment and / or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.

Follow all safety precautions and procedures.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Position Purpose :

The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients.

The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital.

The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice.

All hospital partners are responsible for performing duties in a way that creates an environment in which :

The patient’s needs always come first.

Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.

Contentious issues are dealt with and resolved as they occur, or as soon as is possible.

exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Job Functions

List the essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the job.

The incumbent must be able to perform all the following duties and responsibilities w ith or without reasonable accommodation :

Assume primary responsibility for answering the practice phone and routing calls appropriately.

Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.

Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.

Monitor wait times and make accommodation as necessary during peak / busy times, or when medical staff is dealing with an emergency situation.

Participate in the training of new staff members and general dissemination of knowledge as required.

Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.

Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.

Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Other Duties and Responsibilities

Perform additional duties as assigned

Nature of Supervision

In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty

Planning and Problem Solving

Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients.

The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.

The Concierge must ensure that the scheduled appointment duration is situation-appropriate (, sick / vs. well, etc.).

This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients.

This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client’s and pet’s experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care.

At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both.

Impact

This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care.

From an overall hospital organizational standpoint, this position is critical to ensuring that our client’s first and last impressions of our facility and staff are optimal.

Supervisory Responsibility

This position has no immediate supervisory duties.

Education / Experience

High school diploma is a requirement.

Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.

Must have excellent written and verbal communication skills.

Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.

Must have exceptional telephone and computer skills.

Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Preferred : Previous experience using a Practice Management System

Competencies : Completed by Total Rewards Department

Work Environment :

Job duties are to be conducted in the Vetco Total Care full service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time.

A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Contacts

This position will regularly communicate with clients, veterinary specialists, and companies that provide products and / or services that the practice utilizes.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world!

What you'll do :

• Provide optimal guest experience services.
• Assist guests in the proper selection of merchandise in accordance with their identified needs.
• Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
• Perform cashiering duties.
• Perform related duties in support of the store attaining its assigned sales goal.
• Ensure merchandise is properly stocked and priced.
• Adhere to established operational guidelines and store policies and procedures.
• Evaluate guest inquiries and as needed refers to Guest Experience Leader and / or Leader on Duty.

Key Accountabilities :

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

• Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
• Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.
• Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.
• Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.
• Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.
• Performs all aspects of point-of-sale service, , credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Assists in stocking and facing merchandise according to established standards.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Adheres to loss prevention policies.
• Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.
• Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.
• Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.
• Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping / mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.
• Assists store leadership in the opening / closing of the store as needed, to include the accurate completion of required paperwork.
• Participates in the completion of quarterly and annual physical inventory counts.
• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
• Performs special projects as assigned.

Supervisory Responsibility :

None.

Work Environment :

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly.

This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment.

Improper use of safety equipment and / or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.

Follow all safety precautions and procedures.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.