Client Service Representative

VCA Woodland South is seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement your pet’s health is our top priority and excellent service is our goal very seriously.

With every opportunity, we aim to exceed each pet owner’s expectations.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (, heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical / dental, generous personal pet care discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Posting Details

Job Details

Description

Pay : $13 an hour

Schedule : Open availability nights and weekends are must!

Perks that come with the job as Receptionist :

• Fun work environment
• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%

EXAMPLES OF WORK PERFORMED FOR RECEPTIONIST :

• Operate telephone to answer
• screen and forward calls
• providing information and taking messages
• greet visitors entering establishment with a smile
• determine nature and purpose of visit, and direct or escort them to specific destinations
• provide information about establishment such as location of departments or offices, employees within the organization, or services provided
• deliver mail to correct departments
• arrange transportation service
• track merchandise leaving the store
• log sales associates in and out for daily shifts
• log call customers for sales associates
• acts as a role model of the store
• professional in appearance, and maintain a constant positive attitude
• keep store count for customers entering
• perform any other duties as directed by management
• EMPLOYMENT STANDARDS FOR RECEPTIONIST : Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members;
• positive attitude when working with customers; Demonstrates a constant positive customer service attitude; ability to handle pressure;

knowledge of employment and safety procedures.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

Non safety sensitive position

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

JOB DESCRIPTION

This position serves as front-line personnel helping to ensure the safety of on-campus students and is the first point of entry into Residence Hall.

Will screen and register all visitors entering the dorm. Ensures housing protocols are followed. Will be responsible for manning the desk at all times.

RESPONSIBILITIES

Observes all people entering dorm.

Ensures each visitor registers / signs-in.

Ensures the name of guest and the name and room number of the student being visited for guest log. Follows dorm manual procedures.

Answers telephones.

Records all messages for students.

Contacts the Dorm Director and Security in case of emergencies.

Maintains written documentation of all incidents.

Keeps desk area and lobby area clean and tidy.

REQUIREMENTS

EDUCATION :

Requires a high school diploma or GED.

EXPERIENCE / SKILLS / ABILITIES :

• Prefer 3 6 months clerical or customer service experience.
• Must have a stable work background and be detail oriented.
• Requires good oral, written, communication, and interpersonal skills.
• Requires the ability to follow instructions and established procedures, and make sound judgments.
• Must be able to maintain composure during times of emergency and be aware of emergency procedures. Requires the ability to work in a high-paced environment with high customer / client contact.

Responsibilities

1. Answer phone calls from residents and external callers, directing calls to the proper person.

2. Greet and assist residents, guests, visitors, vendors and contractors on a daily basis.

3 Provide excellent customer service to residents

4 Assist Manager with special projects as required.

5 May organize Special Events for residents as required.

6 May enter work orders, invoices or other items into company systems.

7 May order supplies, perform filing and assist with other office duties as required.

8 Perform other tasks at the direction of the Community Manager as requested.

Qualifications

Required Experience :

1 or more years previous experience in a reception position.

Required Education / Training :

HS Degree or GED required

Associates degree preferred

Required Skills and Abilities :

Excellent writing and communication skills, time management, organization skills, detailed orientated, must have basic computer knowledge.

Working Conditions :

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us.

As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc.

generous paid time off, a 401 (k) plan with a company match, and so much more :

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.

Come join our team. You’re going to love it here!

Salary Range

$14.00-$15.00 per hour

WE ARE SEEKING AN OVERNIGHT RECEPTIONIST

We are looking for someone with excellent people skills who enjoys working with the senior community!

Here’s what we offer :

• Competitive Pay
• Health and Wellness benefits for all Full-Time and Part-Time associates
• Medical, Dental & Vision benefits for Full Time associates.
• 401k Program
• Paid Time Off / Vacation Time
• Tuition reimbursement
• Reduced cost meals while working
• Part Time shifts available.
• Flexible Scheduling
• Paid Training
• Bonus Programs
• Safety incentives, occupancy bonuses & referral bonuses available to all associates
• Great Place to Work by Fortune Magazine, great employee engagement

Senior Star is a fully vaccinated organization. All associates must provide proof of COVID-19 vaccination prior to starting.

Senior star also requires annual Flu vaccination.

• This position is very important to our community as the front desk is the hub of the activity for our residents. Must love working with the senior population! If you are a positive and dedicated individual we would love to hear from you.
• The Front Desk Concierge is tasked with serving the residents and their guests with the highest level of customer service .
• A Front Desk Concierge must have a strong desire to serve the residents. The Front Desk Concierge finds joy in positively impacting the lives of the residents and their guest.

They have the unique ability to WOW residents and guest with above and beyond service excellence. They are also often the person who takes complaints or hears about problems.

This job can be stressful, fast paced, and demanding but it is also very rewarding.

• The Front Desk Concierge has a unique ability to truly MAKE THEIR DAY!
• A Front Desk Concierge has the opportunity change the course of a resident’s day. The Front Desk Concierge can make a huge impact on the happiness of the residents.

Why We Enjoy What We Do

https : / / info.seniorstar.com / hubfs / Community%20Assets / VVR / Recruiting%20-%20Villa%20Ventura.pdf