Customer Service Representative
Client Service Representative
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement your pet’s health is our top priority and excellent service is our goal very seriously.
With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates and is responsible for :
- Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (, heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical / dental, generous personal pet care discounts and more!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at
Housekeeping
Description
Housekeeper
Department : Housekeeping
Reports to : Office Manager
VCA West Los Angeles is seeking an experienced Housekeeping Professional to join our fast-growing, 24-hour emergency / multi-specialty practice.
Responsibilities include general building maintenance and janitorial duties, such as cleaning rest rooms, kitchen, vacuuming, sweeping, mopping, trash removal, and maintaining cleanliness of the hospital.
Requirements
Minimum 1 year of experience in housekeeping or maintenance preferred but not required.
The ideal candidate will be a team player who is friendly, outgoing, people - oriented and has excellent communication and client service skills.
Strong attention to detail and understanding of OSHA standards and hospital cleaning protocol.
Responsibilities
- Perform a variety of duties for the cleaning and maintenance of the hospital.
- General building maintenance and janitorial duties(including animal waste), sanitize such as cleaning rest rooms and kitchen, vacuuming, laundry, sweeping, mopping, trash removal, and maintaining cleanliness of outside areas.
- Assist the with work orders
- Complete daily, weekly and monthly cleaning checklists.
- Maintains laundry for the hospital
- Maintains the grounds of the property including waste disposal.
For hourly Associates :
VCA Animal Hospitals offers a competitive compensation and benefits package including Medical / Dental / Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.
Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $ to $ per hour.
Benefits :If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at
Virtual Call Center
Description
The Virtual Call Center Agent is responsible for answering calls from prospective and current VCA clients (pet owners), who are seeking to schedule or change appointments, check in for their existing appointments, or get answers to their general questions.
Agents work from home, for 30-40 hours a week.
The primary responsibility of the Agent is to provide a high-quality experience to callers as they answer their questions and book appointments for them at their chosen hospital.
Solid communication skills are required. Animal health and / or medical knowledge not required.
ESSENTIAL RESPONSIBILITIES AND TASKS
- Field calls from prospective clients in a timely and friendly manner
- Encourage appointment scheduling and ensure client satisfaction utilizing established call scripts
- Schedule client appointments efficiently while providing a high-quality experience
- Transfer calls back to hospitals and send message to hospitals, as needed, to ensure callers’ needs are met
- Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations
- Manage high volume of inbound and outbound calls and use of SMS / Texts
- Multi-tasking with use of different programs and navigating across a range of tech platforms
- Fulfill other related duties as assigned
EDUCATION / EXPERIENCE
High school diploma or equivalent
PREFERRED SKILLS AND QUALIFICATIONS
- Prior Veterinary Experience and / or prior call center experience in a medical setting is preferred
- Ability to deal with client questions with patience and understanding
- Ability to work remotely and productively, and as part of a team
- Strong communication skills, especially phone communication skills
- Basic typing skills
- Comfort working with a laptop
- Ability to learn quickly
- Passion for pets and pet care
- Availability to work 30-40 hours a week from home (potentially including weekend shifts) with a high-quality internet connection
- Passion for client experience, and for making every client feel important and valued
Compensation is negotiable based on education, experience, and other relevant credentials. The US base hourly range for this full-time position is $$ / Hourly.
Our hourly ranges are determined by role, level, and location. Your recruiter can share more about the specific hourly range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base hourly range only.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at
Client Service Representative (Receptionist)
We are seeking an experienced Client Service Representative to join our team at VCA Loomis Basin Veterinary Clinic.
At VCA Animal Hospitals, we take our mission statement your pet’s health is our top priority and excellent service is our goal very seriously.
With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.
Why We Need You!
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates and is responsible for :
- Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
About Our Hospital
Here at VCA Loomis Basin we are proud of our strong reputation in our community, offering clients a spectrum of services from general practice, 24-hour ER services to specialty services.
We have a supportive and fun team of team board-certified specialists in internal medicine, surgery, critical care, oncol, cardiology and radiology;
as well as a large team of rockstar ER clinicians and general practice veterinarians.
Our hospital campus is on nine beautiful acres in the foothills of the Sierra Mountains, set amongst oak trees, a creek and pond and shared with wildlife.
Outstanding hiking, biking, kayaking opportunities surround us. We are within two hours of San Francisco, Tahoe, and Reno and all points in between.
Why Join Our Team
At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.
You will sharpen your skills and even learn some new techniques and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.
We offer competitive compensation along with a comprehensive benefits package, including : medical / dental / vision and paid vacation (for F / T employees only), 401(k), generous personal pet care discounts, and more!
VCA Animal Hospital offers a competitive compensation and benefits package, including Medical / Dental / Vision insurance.
401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, and health and well-being programs that provide resources and training.
Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $ to $ per hour. Apply today!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at
Client Service Representative (Receptionist)
We are seeking an experienced Client Service Representative to join our team at VCA Loomis Basin Veterinary Clinic.
At VCA Animal Hospitals, we take our mission statement your pet’s health is our top priority and excellent service is our goal very seriously.
With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.
Why We Need You!
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates and is responsible for :
- Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
About Our Hospital
Here at VCA Loomis Basin we are proud of our strong reputation in our community, offering clients a spectrum of services from general practice, 24-hour ER services to specialty services.
We have a supportive and fun team of team board-certified specialists in internal medicine, surgery, critical care, oncol, cardiology and radiology;
as well as a large team of rockstar ER clinicians and general practice veterinarians.
Our hospital campus is on nine beautiful acres in the foothills of the Sierra Mountains, set amongst oak trees, a creek and pond and shared with wildlife.
Outstanding hiking, biking, kayaking opportunities surround us. We are within two hours of San Francisco, Tahoe, and Reno and all points in between.
Why Join Our Team
At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.
You will sharpen your skills and even learn some new techniques and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.
We offer competitive compensation along with a comprehensive benefits package, including : medical / dental / vision and paid vacation (for F / T employees only), 401(k), generous personal pet care discounts, and more!
VCA Animal Hospital offers a competitive compensation and benefits package, including Medical / Dental / Vision insurance.
401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, and health and well-being programs that provide resources and training.
Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $ to $ per hour. Apply today!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at
Receptionist
Client Service Representative
VCA Woodland South is seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement your pet’s health is our top priority and excellent service is our goal very seriously.
With every opportunity, we aim to exceed each pet owner’s expectations.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates and is responsible for :
- Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (, heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical / dental, generous personal pet care discounts and more!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at