Responsibilities

Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit

Schedule appointments that result in each healthcare provider having a smooth, productive day

Interact and communicate with patients and guests in the reception area during their wait time

Answer telephones in a timely manner and handle all calls with efficiency and thoroughness

Ensure that all tasks on the front office checklist are completed daily

Post payments to patient accounts in accordance with Company policies

Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit

Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team

Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance

Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of business imperatives and how the role directly impacts metrics

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge / Skills / Abilities

Knowledge of office practices, technology applications and patient insurances

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians;

understands local market drivers and competition)

Influencer (active listener / observer of behavior; creates a win / win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team

Ability to manage tasks and time effectively without compromising the quality of the work

Excellent interpersonal, oral and written communication skills

Ability to handle and maintain extreme confidentially with patient records

Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Wage based upon experience : $19.00

To learn more about us and apply, please visit us online at encompasshealth.com

Enjoy competitive compensation and benefits that start on day one, including :

Benefits that begin when you do.

• Affordable medical, dental and vision plans provided to meet the needs of full and part-time employees and their families.
• Generous paid time off that increases with tenure.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k) and employee stock-purchase plans.
• Flexible spending and health savings accounts.

Connect with us :

Equal Opportunity Employer

The Receptionist maintains internal and external communications of hospital and community through the operation of the telephone switchboard and front desk reception and helps support other hospital departments by taking on clerical or general office related responsibilities as needed.

The Receptionist creates an environment and culture that enables the hospital to fulfill its mission by providing patient safety and patient-centered treatment.

Why work for us?

To attract and retain the best professionals, we offer a comprehensive and competitive benefits package that includes medical, dental, vision, 401(k), college savings plan, employee assistance program, pre-paid legal plan and much more.

For more information on available benefits, please .

Who are we?

We are the nation's leading provider of rehabilitative services with over 100 acute rehabilitation hospitals in 26 states including Puerto Rico!

Depending on the hospital location you will have the opportunity to work in a 30-200 bed acute rehabilitation hospital providing quality care through a large group of healthcare professionals such as : Therapists, Neuropsychologists, Nurses, Pharmacists, Medical staff as well as non-clinical professionals all dedicated to returning our patients to the highest level of functioning possible.

With an average of 80% of our patients returning home, we are proud of the work we do. You could work anywhere, why not come to work knowing you are making a difference in someone's life!

Learn more about being a part of this successful team!

Job Code : 100094

Qualifications

Education, Training and Experience

• High school diploma or equivalent preferred
• Working knowledge of switchboard equipment preferred
• Ability to use computer systems and complete data entry assignments preferred
• 10-key data entry method preferred

Physical Requirements :

• Good visual acuity and ability to communicate.
• Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 10 pounds. Reasonable assistance may be requested when lifting, pushing, and / or pulling are undertaken, which exceeds these minimum requirements.

Rowan Community -

Business Office Assistant / Receptionist

• Are you an individual who takes responsibility and follows through on details?
• Do you like to collaborate and work as part of a team?
• Are you naturally good at making connections with people?
• Does managing multiple priorities excite you?

At Vivage, we’re recognized as a national leader driving high quality service for our residents, their

families and our employees. "Vivage means "celebrating aging inspiring our focus to create innovative

and customer-driven models filled with personalized and meaningful living experiences. We are a senior

healthcare company servicing 30 facilities in the Colorado area.

We are a solution driven company which provides right care .. right place ..right time. Our Mission,

Vision and Pillars of Commitment have come from our collective personal awareness and professional

dedication to the importance of each person we serve, each employee we work with, and each business

partner we have. At Vivage, we bridge today’s healthcare opportunities with innovative strategies and

solutions.

Engaging Culture Competitive Pay Growth Opportunities Great Benefits Family Environment Payactiv

OVERVIEW OF THE ROLE :

The primary responsibility of your job position is to direct the overall administrative activities following current federal, state and local standards, guidelines and regulations that govern long term care and assisted living facilities.

You are entrusted to assure that proper administrative procedures are maintained at all times.

KEY RESPONSIBILITIES :

Billing and Collections : 30% time

• Prepare financial and statistical reports, as directed
• Prepare and mail monthly statements timely
• Maintain electronic and hard copy billing records for all payer sources
• Maintain Medicaid billing records for 5615’s - alphabetically, by year
• Monitor and collect Accounts Receivables reporting delinquent accounts to the Nursing Home Administrator
• Maintain and reconcile census daily and monthly in software
• Record payments received to appropriate cash receipt journals
• Post payments received to appropriate resident’s accounts
• Prepare and mail monthly statements timely
• Reconcile bank statements monthly
• Close AR software in accordance to Vivage time frame
• Prepare financial and statistical reports, as directed
• Oversight of Business Office document archives
• Submit claims for all payer types accurately and timely in accordance to Vivage policy / protocol, and in compliance with all state and federal regulations
• Implement written Vivage Policies and Procedures that govern the accounting functions of the facility
• Participate in daily / weekly / monthly triple check process for Medicare and Managed Care resident claims

Medicaid Applications : 25% time

• Oversight work with technicians
• Monitor and track Medicaid Pending applications and re-determinations, assisting residents and families

Resident Trust Oversight : 20% time

• Provide oversight of Resident Trust account per regulations and company policy
• Provide each resident with a quarterly accounting of funds managed by the facility
• Comply with all State and Federal regulations
• Oversight of business office document archive

Collaborative : 25% time

• Direct and coordinate the functions and activities of the business office
• Involved with residents, personnel, visitors, government agencies / personnel, etc., under all conditions and circumstances
• Communicates effectively with facility staff and department supervisors
• Works well with families, residents, peers and staff
• Perform all other duties as assigned

SKILLS AND KNOWLEDGE :

• Google and Microsoft operating platforms
• Laws, regulations, and guidelines pertaining to hospital and nursing facility administrative procedures; Medicare, Medicaid and insurance processes

EDUCATION AND EXPERIENCE :

• Must possess, as a minimum, a high school diploma (Associates Degree in Business Administration preferred)
• At least 1-3 years’ experience of nursing home business office functions; bookkeeping, basic accounting functions and bank reconciliations (industry experience preferred)
• Ability to pass a criminal background check as well as Colorado CAPS background check.
• COVID Vaccine Required or Valid Exemption.

Vivage is an Equal Opportunity Employer

Duties and Responsibilities :

• Greeting and welcoming patients with sincerity.
• Answering telephone calls and returning e-mails.
• Scheduling appointments using our designated software.
• Informing the veterinarian on a call of any emergencies that require urgent attention.
• Issuing invoices for treatment and prescribed medication after each consultation.
• Receiving and verifying payments after each consultation.
• Informing the veterinarian on-call about possible instances of animal abuse or neglect.
• Monitoring the inventory of items for sale by the practice and restocking these, as needed.
• Overseeing the sale of items stocked by the practice.
• Liaising with courier services and laboratories to ensure that samples are delivered and collected on time.

Qualifications :

• High school diploma or equivalent.
• Previous administrative experience, preferably within a healthcare setting.
• Familiarity with veterinary medical billing software is advantageous.
• Intermediate computer proficiency.
• Basic arithmetic skills.
• Ability to maintain confidentiality.
• Excellent organizational, time management, and multitasking abilities.
• Personable, empathic disposition.
• Capacity to work well during distressing situations.
• Ability to work shifts, on weekends, and on public holidays, as needed.

As a Receptionist you will :

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services / procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Utilizing standard office / business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.
• Pay range of $13.35-$20.90 / hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24 / 7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5, veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8, employees nationwide.

The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s Most Loved Workplaces list in .

Additionally, we have ranked among Inc. ’s List of "Fastest Growing Companies in America" (, , , , and ) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (, , , , and ).