Pacific Dental Services Jobs (17)

Responsibilities

Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit

Schedule appointments that result in each healthcare provider having a smooth, productive day

Interact and communicate with patients and guests in the reception area during their wait time

Answer telephones in a timely manner and handle all calls with efficiency and thoroughness

Ensure that all tasks on the front office checklist are completed daily

Post payments to patient accounts in accordance with Company policies

Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit

Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team

Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance

Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of business imperatives and how the role directly impacts metrics

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge / Skills / Abilities

Knowledge of office practices, technology applications and patient insurances

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians;

understands local market drivers and competition)

Influencer (active listener / observer of behavior; creates a win / win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team

Ability to manage tasks and time effectively without compromising the quality of the work

Excellent interpersonal, oral and written communication skills

Ability to handle and maintain extreme confidentially with patient records

Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Responsibilities

Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient

Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs

Executes the HC Handoff in partnership with each clinician on every exam patient

Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget

Professionally overcome common patient objections to starting treatment

Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment

Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of business imperatives and how the role directly impacts metrics and results

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Travel might be required between offices

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge / Skills / Abilities

Knowledge of office practices, technology applications and patient insurances.

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians;

understands local market drivers and competition).

Influencer (active listener / observer of behavior; creates a win / win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team.

Ability to multi-task effectively without compromising the quality of the work.

Excellent interpersonal, oral and written communication skills.

Ability to handle and maintain extreme confidentially Patient records.

Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Responsibilities

Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient

Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs

Executes the HC Handoff in partnership with each clinician on every exam patient

Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget

Professionally overcome common patient objections to starting treatment

Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment

Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of business imperatives and how the role directly impacts metrics and results

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Travel might be required between offices

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge / Skills / Abilities

Knowledge of office practices, technology applications and patient insurances.

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians;

understands local market drivers and competition).

Influencer (active listener / observer of behavior; creates a win / win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team.

Ability to multi-task effectively without compromising the quality of the work.

Excellent interpersonal, oral and written communication skills.

Ability to handle and maintain extreme confidentially Patient records.

Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Responsibilities

Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient

Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs

Executes the HC Handoff in partnership with each clinician on every exam patient

Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget

Professionally overcome common patient objections to starting treatment

Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment

Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of business imperatives and how the role directly impacts metrics and results

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Travel might be required between offices

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge / Skills / Abilities

Knowledge of office practices, technology applications and patient insurances.

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians;

understands local market drivers and competition).

Influencer (active listener / observer of behavior; creates a win / win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team.

Ability to multi-task effectively without compromising the quality of the work.

Excellent interpersonal, oral and written communication skills.

Ability to handle and maintain extreme confidentially Patient records.

Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Responsibilities

Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit

Schedule appointments that result in each healthcare provider having a smooth, productive day

Interact and communicate with patients and guests in the reception area during their wait time

Answer telephones in a timely manner and handle all calls with efficiency and thoroughness

Ensure that all tasks on the front office checklist are completed daily

Post payments to patient accounts in accordance with Company policies

Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit

Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team

Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance

Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of business imperatives and how the role directly impacts metrics

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge / Skills / Abilities

Knowledge of office practices, technology applications and patient insurances

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians;

understands local market drivers and competition)

Influencer (active listener / observer of behavior; creates a win / win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team

Ability to manage tasks and time effectively without compromising the quality of the work

Excellent interpersonal, oral and written communication skills

Ability to handle and maintain extreme confidentially with patient records

Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Responsibilities

• Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and / or dental treatment
• Demonstrate excellent telephone skills while making outbound telephone calls to Dental Offices, and to Dental Office patients
• Respond to patient appointment requests from various Dental Offices websites
• Ability to handle inbound calls while navigating multiple systems of record
• Accurately schedule appointments utilizing predetermined dental office scheduling procedures
• Responsible for verifying patient insurance coverage to ensure eligibility
• Effectively and accurately send correspondence emails to Dental Offices
• Learn, and actively participate in The Perfect Patient Experience by demonstrating a positive attitude and doing everything you can to ensure patients’ needs are met
• Pass all basic guide tests pertaining to your position within 90-Days of accepting this position
• Ability to handle emergency requests for treatment and / or pain management
• Participate in meetings as required
• Other duties as assigned

Required

• High School Diploma, or equivalent General Education Degree (GED)
• Minimum of 2 years Customer Service Experience (Call Center, Retail, Restaurant, etc.)

Preferred

• Associate Degree, Bachelor’s Degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience
• Bilingual in English and Spanish is a plus

Knowledge / Skills / Abilities

• Ability to multi-task across various systems of record without compromising the quality of the work
• Excellent interpersonal skills
• Excellent oral and written communication skills
• Ability to respond to common inquiries from patients, dental office, laboratories, pharmacies and staff
• Self-motivated, reliable and capable of working independently as well as within in team environment
• Ability to learn and retain detailed information regarding the various dental procedures

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community
• Eligible for monthly bonus

Responsibilities

Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient

Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs

Executes the HC Handoff in partnership with each clinician on every exam patient

Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget

Professionally overcome common patient objections to starting treatment

Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment

Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of business imperatives and how the role directly impacts metrics and results

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Travel might be required between offices

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge / Skills / Abilities

Knowledge of office practices, technology applications and patient insurances.

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians;

understands local market drivers and competition).

Influencer (active listener / observer of behavior; creates a win / win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team.

Ability to multi-task effectively without compromising the quality of the work.

Excellent interpersonal, oral and written communication skills.

Ability to handle and maintain extreme confidentially Patient records.

Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Responsibilities

• Coordinate community involvement on all levels (i.e. layering participation with media placement and design)
• Utilize and adapt media, promotional materials, and displays for community marketing
• Oversee Regional Marketing Coordinator and Regional Marketing Assistant and assist in the growth of their career paths
• Develop marketing strategy for region by incorporating appropriate mix of print media, direct mail, community events, and other channels as needed
• Work with graphic design teammates (and edit design templates on own once trained) to ensure media creation and placement with sensitivity to deadlines
• Coordinate, edit, and proof, with high attention to detail, all marketing media placed on behalf of PDS affiliated offices in a designated region

Qualifications

• Bachelor's Degree in marketing / communications preferred
• Four to Six years’ experience in a marketing function; experience in a regional healthcare or dental environment a plus
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities

Benefits

• Medical, dental and vision insurance
• Paid time off
• Tuition Reimbursement
• Child care assistance
• 401K
• Paid time to volunteer in your local community

Responsibilities

Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient

Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs

Executes the HC Handoff in partnership with each clinician on every exam patient

Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget

Professionally overcome common patient objections to starting treatment

Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment

Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of business imperatives and how the role directly impacts metrics and results

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Travel might be required between offices

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge / Skills / Abilities

Knowledge of office practices, technology applications and patient insurances.

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians;

understands local market drivers and competition).

Influencer (active listener / observer of behavior; creates a win / win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team.

Ability to multi-task effectively without compromising the quality of the work.

Excellent interpersonal, oral and written communication skills.

Ability to handle and maintain extreme confidentially Patient records.

Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Responsibilities

Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient

Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs

Executes the HC Handoff in partnership with each clinician on every exam patient

Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget

Professionally overcome common patient objections to starting treatment

Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment

Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of business imperatives and how the role directly impacts metrics and results

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Travel might be required between offices

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge / Skills / Abilities

Knowledge of office practices, technology applications and patient insurances.

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians;

understands local market drivers and competition).

Influencer (active listener / observer of behavior; creates a win / win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team.

Ability to multi-task effectively without compromising the quality of the work.

Excellent interpersonal, oral and written communication skills.

Ability to handle and maintain extreme confidentially Patient records.

Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Responsibilities

• Thoroughly completes patient intake and rooms the patient, preparing them for examination and treatment
• Completes and documents patient intake including, but not limited to reason for visit, medical history, medications, current conditions and vital signs in the EHR
• Responsible in selection, setup and maintenance of medical supplies and equipment for all examinations and procedures, including advanced planning and subsequent sterilization afterward
• Gives injections, applies splints and dressings, and facilitates simple wound management under APRN or physician orders
• Required to draw and collect blood samples and specimens from patients and prepare / transport specimens for laboratory analysis with the highest level of care to ensure no errors and the highest level of patient comfort and care
• Responsible for charting on behalf of clinician ensuring information is accurate and documented correctly. May perform these tasks by employing the electronic medical record (EMR) system or by manual means
• Appropriately documents new prescriptions and refills
• Completes pre-authorizations for medications and procedures as needed
• Completes lab and radiology ordering in the system and through the documented workflow to ensure the highest, most efficient coordination of patient care
• Inputs and completes all necessary orders for referrals in the EHR and completes the documented workflow to ensure the highest, most efficient coordination of patient care between our clinicians and the specialist
• Completes chart checks and schedule reviews in advance to ensure effective, productive scheduling
• Provides the highest level of customer service and patient advocacy to patients ensuring they are thoroughly educated and guided through their visit and understand their long-term treatment plan for optimal health and / or ongoing disease management
• Coordinates the patient handoff by obtaining all necessary information adhering to the documented workflow for the clinician and then, after the appointment, back from the clinician for appropriate, accurate patient discharge
• Responsible for ensuring patient retention and practice financial success by ensuring patients leave with all necessary follow-up appointments and annual physicals scheduled
• Maintains a neat and professional work environment
• Stocks exam rooms, monitors equipment and maintains the highest cleanliness standards
• Performs other duties as assigned

Qualifications

• Current MA / BLS / CPR certification required
• Minimum of one-year experience in a medical office setting as a medical assistant
• Phlebotomy experience required minimum of one-year experience
• High School Diploma or equivalent

Preferred

• Bachelor’s Degree; considerable prior coursework or on-the-job training in field of medical assisting
• Proficiency in Epic EHR

Knowledge / Skills / Abilities

• Computer skills including data entry and Microsoft suite Outlook, Word and Excel
• Knowledge of electronic health records
• Knowledge of supply management
• Excellent oral, written and verbal communication skills
• Knowledge of infection control
• Demonstrated ability in creating a safe, effective environment
• High level of professionalism, customer-centric focus, confidentiality
• Kind and courteous bedside manner
• Ability to effectively work with a team and support clinical staff to ensure they are setup for success and that patients have the Perfect Patient Experience
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Organized, detail-oriented individual able to work in a fast-paced environment
• Ability to multi-task effectively without compromising the quality of the work

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Responsibilities

• Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and / or dental treatment
• Demonstrate excellent telephone skills while making outbound telephone calls to Dental Offices, and to Dental Office patients
• Respond to patient appointment requests from various Dental Offices websites
• Ability to handle inbound calls while navigating multiple systems of record
• Accurately schedule appointments utilizing predetermined dental office scheduling procedures
• Responsible for verifying patient insurance coverage to ensure eligibility
• Effectively and accurately send correspondence emails to Dental Offices
• Learn, and actively participate in The Perfect Patient Experience by demonstrating a positive attitude and doing everything you can to ensure patients’ needs are met
• Pass all basic guide tests pertaining to your position within 90-Days of accepting this position
• Ability to handle emergency requests for treatment and / or pain management
• Participate in meetings as required
• Other duties as assigned

Required

• High School Diploma, or equivalent General Education Degree (GED)
• Minimum of 2 years Customer Service Experience (Call Center)

Preferred

• Associate Degree, Bachelor’s Degree or one-year certificate from an accredited college or technical school; or equivalent combination of education and experience
• Bilingual in English and Spanish is a plus

Knowledge / Skills / Abilities

• Ability to multi-task across various systems of record without compromising the quality of the work
• Excellent interpersonal skills
• Excellent oral and written communication skills
• Ability to respond to common inquiries from patients, dental office, laboratories, pharmacies and staff
• Self-motivated, reliable and capable of working independently as well as within in team environment
• Ability to learn and retain detailed information regarding the various dental procedures

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community
• Eligible for monthly bonus