Summary

Under direct supervision, this position operates the facility telephone system to direct incoming calls and place outgoing calls.

In addition, it greets vendors, customers, job applicants and other visitors, and arranges for transportation services when needed.

Finally, this position may provide a variety of clerical support activities as needed.

Primary Duties and Responsibilities

• Retrieves messages from voice mail and forwards to appropriate personnel. Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• May update appointment calendars.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• May take payments for services and products.
• May prepare travel vouchers.
• Orders, receives, and maintains office supplies.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Performs other duties as assigned.

Job Requirements

Minimum Requirements

High school diploma or general education degree (GED) and one (1) to three (3) months related experience and / or training;

or equivalent combination of education and experience.

• Pleasant demeanor, ability to multi-task and provide superior customer service is required.
• Must be a United States citizen.
• Must be willing to undergo a rigorous background investigation as required by U.S. Marshals.
• Must be at least 21 years of age.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to perform basic mathematical equations.
• Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Experience in office procedures and related clerical duties preferred.
• Ability to provide effective customer service by responding promptly to customer needs, services, and inquiries.
• Ability to maintain confidentiality.
• Ability to listen to others without interrupting and keeping emotions under control.
• Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; and respond well to questions.
• Ability to treat people with respect.
• Ability to keep commitments; work with integrity and ethically; and uphold organizational values.
• Ability to follows policies and procedures; complete administrative tasks correctly and on time; and support the organization's goals and values.
• Ability to adapt to changes in the work environment; manage competing demands and adapt to frequent change, delays, or unexpected events.
• Must be consistent at work and on time and ensures work responsibilities are covered when absent.
• Must follow instructions and respond accordingly to management direction.
• Ability to work with computers and the necessary software typically used by the department.

Responsibilities

Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit

Schedule appointments that result in each healthcare provider having a smooth, productive day

Interact and communicate with patients and guests in the reception area during their wait time

Answer telephones in a timely manner and handle all calls with efficiency and thoroughness

Ensure that all tasks on the front office checklist are completed daily

Post payments to patient accounts in accordance with Company policies

Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit

Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team

Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance

Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of business imperatives and how the role directly impacts metrics

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge / Skills / Abilities

Knowledge of office practices, technology applications and patient insurances

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians;

understands local market drivers and competition)

Influencer (active listener / observer of behavior; creates a win / win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team

Ability to manage tasks and time effectively without compromising the quality of the work

Excellent interpersonal, oral and written communication skills

Ability to handle and maintain extreme confidentially with patient records

Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Receptionist*ABS Kids is looking for a receptionist to join our team. As the hub of the office, employees and patients come to the receptionist for miscellaneous issues, and the receptionist assists or directs them appropriately and with a high level of professionalism.

Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families.

Every team member at ABS Kids is passionate about providing best in class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our patients.

• What would you do?* * Patient intake check-in * Make appointment reminder calls * Audit all pertinent consent forms at intake * Answer calls and handle cancellations and rescheduling of appointments * Manage inventory of office, kitchen and cleaning supplies * Take co-payments from patients * Process mail * Assist in provider's non-billable administrative tasks * Schedule and maintain staff events * Maintain tidiness of the office * Other tasks as assigned *Why work for ABS Kids?
• $16.00 - $17.00 / hour - based on qualifications * Full benefits - Typical hours M-F 8a-5p* Casual work environment * Opportunities for advancement *Who We Are : * * ABS Kids is dedicated to empowering children with autism spectrum disorders and their families to reach their full potential - helping them learn, grow and reach incredible milestones.
• We take pride in our stellar support for providers, so they can do what they do best - deliver the highest quality ABA Therapy to our patients.
• At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated.

We commit to an evolving understanding of diversity as we learn from one another. * We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

• Who are we looking for?* * High school diploma or GED * Experience : 1-2 years of medical office or administrative office experience * Professional and excellent communication skills * This position requires the ability to multi-task and have a high attention to detail * Computer literacy skills including Microsoft Office

Do you have a passion for helping others and love putting a smile on people’s faces? Then you’re a great fit for the Receptionist position on our team! You’ll act as the first point of contact for the business, answer phone calls, schedule meetings, make travel arrangements, handle mail and deliveries, and help us with other operational duties to keep everything running smoothly.

If you’re looking for a role where you make a difference every day, start your application today.

Compensation : $18 - $20 hourly

$18 - $20 hourly

Responsibilities :

• Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information
• Handle deliveries and manage incoming and outgoing mail
• Follow the correct sign-in procedures for visitors to keep our building secure
• Plan for company trips and outings and provide itineraries to ensure off-site activities are a success
• Respond to incoming phone calls and emails and make sure the right people receive all important information
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Maintain agent accounts and update them with new account information as needed
• Manage an active group of agents (50-100 outbound calls per day)
• Promote new company updates, training, socials, etc to our agents over the phone
• Keeping the office and kitchen clean and tidy
• Helping agents connect to the printer and wifi in our offices
• Ordering supplies and marketing materials
• Printing contracts, flyers, and marketing materials
• Reserving conference rooms and checking in / out the open house and for sale signs
• Assist with projects assigned by the management team

Qualifications :

• High school diploma, G.E.D. or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
• Has previous experience with word processing programs and basic computer skills
• At least one year of receptionist or administrative assistant, experience, or similar preferred
• Bilingual (English and Spanish)
• Outgoing with an A+ customer service approach
• Ability to multitask and work on multiple projects at once
• Able to thrive and work independently
• Able to use logic and problem-solving skills to resolve urgent agent issues
• An organized approach and ability to work around distractions
• The ability to work well as part of a team
• Sense of humor and enjoys working with people

About Company

Big Block Realty is the biggest and fastest independently owned real estate brokerage in San Diego.

Voted Best Real Estate Brokerage the last 3 out of 5 years in the Union-Tribune.

Over 1 billion dollars in annual real estate sales.

We have an amazing, fun, and dynamic company culture!

Inc 500, the #26 in 2016, #31 in 2017, #33 in 2018 fastest-growing private companies in America!

POSITION TITLE : Receptionist

DEPARTMENT : Administration

REPORTS TO : Chief Business Development Officer

FLSA : Full-time, Non-Exempt

SALARY : $19.00 - $20.00

BENEFITS : Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision, and group life insurance.

POSITION SUMMARY

The Receptionist will work under the supervision of the Chief Business Development Officer. The Receptionist will possess a strong ability to communicate orally and in writing and can identify potential opportunities and enhancements to the services provided by the agency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with overall operations of the Main Office.
• Work with Executive Staff to complete administrative tasks.
• Data entry, including typing, faxing, copying, filing, and mailing.
• Answer phones and take messages.
• Order all office supplies for various programs.
• Assist in the coordination of special events, fundraisers, volunteers, and donations.
• Assist with Raiser's Edge data entry, updates, and donation letters.
• Assist with coordination of meetings (Board, Staff, etc.).
• Provide Client Referrals to various programs.
• Assist in ordering and tracking apparel.
• Perform other duties as assigned by Executive Staff.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands / conditions described below represent those that must be met / tolerated by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Sitting at a desk for sometimes long and continuous periods of time;
• Answering or making calls on the telephone for sometimes long and continuous periods of time;
• Using a keyboard to perform research and to communicate through written means for sometimes long and continuous periods of time;
• Looking at a computer monitor for sometimes long and continuous periods of time;
• Frequent standing, walking, reaching, lifting, and stooping;

QUALIFICATIONS

Candidates must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook.

Candidates will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and / or abilities required.

EDUCATION AND EXPERIENCE

• Minimum of two years experience in an office environment.
• High School Diploma or GED.
• Knowledge of Microsoft Office (Word, Outlook, Publisher, Excel) and Internet proficiency (email is necessary).
• Available to work Monday-Friday 8 : 30 a.m. - 5 : 00 p.m.
• Professional demeanor and appearance.
• Excellent written and verbal communication skills.
• Able to work well with diverse and difficult populations.
• Knowledgeable of homeless services preferred.