JOB DESCRIPTION

This position serves as front-line personnel helping to ensure the safety of on-campus students and is the first point of entry into Residence Hall.

Will screen and register all visitors entering the dorm. Ensures housing protocols are followed. Will be responsible for manning the desk at all times.

RESPONSIBILITIES

Observes all people entering dorm.

Ensures each visitor registers / signs-in.

Ensures the name of guest and the name and room number of the student being visited for guest log. Follows dorm manual procedures.

Answers telephones.

Records all messages for students.

Contacts the Dorm Director and Security in case of emergencies.

Maintains written documentation of all incidents.

Keeps desk area and lobby area clean and tidy.

REQUIREMENTS

EDUCATION :

Requires a high school diploma or GED.

EXPERIENCE / SKILLS / ABILITIES :

• Prefer 3 6 months clerical or customer service experience.
• Must have a stable work background and be detail oriented.
• Requires good oral, written, communication, and interpersonal skills.
• Requires the ability to follow instructions and established procedures, and make sound judgments.
• Must be able to maintain composure during times of emergency and be aware of emergency procedures. Requires the ability to work in a high-paced environment with high customer / client contact.

Posting Details

Job Details

Description

Pay : $13 an hour

Schedule : Open availability nights and weekends are must!

Perks that come with the job as Receptionist :

• Fun work environment
• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%

EXAMPLES OF WORK PERFORMED FOR RECEPTIONIST :

• Operate telephone to answer
• screen and forward calls
• providing information and taking messages
• greet visitors entering establishment with a smile
• determine nature and purpose of visit, and direct or escort them to specific destinations
• provide information about establishment such as location of departments or offices, employees within the organization, or services provided
• deliver mail to correct departments
• arrange transportation service
• track merchandise leaving the store
• log sales associates in and out for daily shifts
• log call customers for sales associates
• acts as a role model of the store
• professional in appearance, and maintain a constant positive attitude
• keep store count for customers entering
• perform any other duties as directed by management
• EMPLOYMENT STANDARDS FOR RECEPTIONIST : Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members;
• positive attitude when working with customers; Demonstrates a constant positive customer service attitude; ability to handle pressure;

knowledge of employment and safety procedures.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

Non safety sensitive position

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Responsibilities

1. Answer phone calls from residents and external callers, directing calls to the proper person.

2. Greet and assist residents, guests, visitors, vendors and contractors on a daily basis.

3 Provide excellent customer service to residents

4 Assist Manager with special projects as required.

5 May organize Special Events for residents as required.

6 May enter work orders, invoices or other items into company systems.

7 May order supplies, perform filing and assist with other office duties as required.

8 Perform other tasks at the direction of the Community Manager as requested.

Qualifications

Required Experience :

1 or more years previous experience in a reception position.

Required Education / Training :

HS Degree or GED required

Associates degree preferred

Required Skills and Abilities :

Excellent writing and communication skills, time management, organization skills, detailed orientated, must have basic computer knowledge.

Working Conditions :

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us.

As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc.

generous paid time off, a 401 (k) plan with a company match, and so much more :

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.

Come join our team. You’re going to love it here!

Salary Range

$14.00-$15.00 per hour

WE ARE SEEKING AN OVERNIGHT RECEPTIONIST

We are looking for someone with excellent people skills who enjoys working with the senior community!

Here’s what we offer :

• Competitive Pay
• Health and Wellness benefits for all Full-Time and Part-Time associates
• Medical, Dental & Vision benefits for Full Time associates.
• 401k Program
• Paid Time Off / Vacation Time
• Tuition reimbursement
• Reduced cost meals while working
• Part Time shifts available.
• Flexible Scheduling
• Paid Training
• Bonus Programs
• Safety incentives, occupancy bonuses & referral bonuses available to all associates
• Great Place to Work by Fortune Magazine, great employee engagement

Senior Star is a fully vaccinated organization. All associates must provide proof of COVID-19 vaccination prior to starting.

Senior star also requires annual Flu vaccination.

• This position is very important to our community as the front desk is the hub of the activity for our residents. Must love working with the senior population! If you are a positive and dedicated individual we would love to hear from you.
• The Front Desk Concierge is tasked with serving the residents and their guests with the highest level of customer service .
• A Front Desk Concierge must have a strong desire to serve the residents. The Front Desk Concierge finds joy in positively impacting the lives of the residents and their guest.

They have the unique ability to WOW residents and guest with above and beyond service excellence. They are also often the person who takes complaints or hears about problems.

This job can be stressful, fast paced, and demanding but it is also very rewarding.

• The Front Desk Concierge has a unique ability to truly MAKE THEIR DAY!
• A Front Desk Concierge has the opportunity change the course of a resident’s day. The Front Desk Concierge can make a huge impact on the happiness of the residents.

Why We Enjoy What We Do

https : / / info.seniorstar.com / hubfs / Community%20Assets / VVR / Recruiting%20-%20Villa%20Ventura.pdf

Montereau's vision is to promote longer, healthier, and happier lives by revolutionizing the way people age. We are seeking creative individuals who are committed to valuing, supporting, and uplifting the lives of older adults and those who care for them.

Montereau is currently seeking a part-time Concierge for our Health Center desk. This position will work Saturday & Sunday from 8 : 00am - 2 : 00pm .

Position Summary

Montereau Health Center Concierges maintain a welcoming environment for residents, visitors and staff by providing professional management of the building entrance and concierge desk by demonstrating the highest level of customer service in a manner consistent with the Montereau mission, vision and values.

Essential Functions :

• Assure that the Independent Living (IL) entrance and concierge desk is managed in an efficient, professional manner so that access is monitored and all residents, visitors, staff, and contractors are greeted courteously and announced and / or directed appropriately;
• all inquiries are responded to accurately and completely; incoming calls are screened and routed timely or clear, concise messages are taken when required;

problems are assessed and resolved or referred to leadership as required.

• Complete accurately and timely various assigned administrative reports to assure information regarding IL residents is communicated in a manner that facilitates Montereau operations.
• Responsibilities include : process and log cash receipts; generate daily Flash Report; track IL residents while in the Health Centers or hospital;

assure daily that new residents and discharges are accurately reflected in the Answers on Demand (AOD) software, SARA System, PM Worx and resident directories and current resident information is provided to pertinent departments.

• Continuously monitor emergency systems for IL residents, including the fire panel and emergency call system (pendants, pull cords and smoke detectors) and work closely with Security and Wellness Nurse to assure immediate response to any resident situation or contact appropriate emergency services as required.
• Provide a wide variety of support to the staff and residents to assure the highest level of individualized customer service, including such activities as : receiving packages or flowers and contacting residents for pickup, entering maintenance and housekeeping work requests and advising residents of schedule changes, handling guest suite reservations, taking resident absence notifications, coordinating transportation requests, etc.
• Support Montereau's marketing efforts to maximize resident occupancy by obtaining information from prospective residents inquiring about the community and contacting Marketing with prospect information.
• Sort and process resident and staff mail on a daily basis for expedient delivery.

Other Functions :

• Monitor surveillance and access control system, including programming of resident key fobs.
• Coordinate communications related to resident deaths and securing the associated residence.
• Perform other related functions as required or as assigned.

Position Requirements :

Experience :

• A minimum of 3 years of experience in a customer service or administrative position is required
• Previous experience working with older adults or in a healthcare setting is preferred

Education / Certifications / Licenses :

High school diploma or an equivalent combination of education, training and experience is required

Job Specific Knowledge, Skills, and Abilities :

• Intermediate level computer skills in MS Office, including Word, Excel and Outlook and ability to learn new software systems
• Solid problem solving and decision making skills
• Strong verbal communication skills to effectively address issues and concerns with diverse populations while showing compassion and empathy
• Ability to effectively interact with a diverse leadership team, staff, residents, and third party associates, including vendors, providers, and visitors
• Ability to effectively manage sensitive and confidential communications and information, while maintaining a high level of poise, tact and diplomacy

Physical Demands :

In order to accomplish the essential functions of this position, the following are required :

• An extensive amount of sitting, with an occasional amount of walking, standing, kneeling, bending at the waist, and reaching above the head and shoulders
• Ability to occasionally lift and push up to 25 pounds
• Frequent use of ordinary communication, including normal levels of hearing and vision, including both near and far seeing, color discrimination, field of vision, and depth perception
• Ability to use a computer, telephone, or other office equipment for an extensive period of time

Working Conditions :

This position performs work primarily indoors within a shared office environment with a great deal of interruptions and foot traffic.

Mental and Emotional Requirements :

This position requires :

• Understanding and carrying out verbal and written instructions and reviewing / preparing detailed reports and records
• Moderate use of arithmetic and performing calculations
• Planning own work activities
• Working independently or as a member of a team, and the ability to work with limited supervision
• Routinely working on multiple tasks at the same time, under moderate amounts of pressure for results, with frequently changing priorities and requirements for extreme accuracy
• Ability to deal with multiple and diverse personalities, continual interruptions, simultaneous and changing priorities, while maintaining a calm and professional demeanor

Safety / Security Requirements :

• Must successfully pass a pre-employment drug test
• Must successfully pass a criminal background screening
• Must successfully pass a tuberculosis (TB) screening test

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