Our vision at the Music ML and Personalization team is to offer Amazon customers delightful personalized audio experiences by building world class customer understanding, content recommendations and experience optimization platforms. As a team, we play multiple roles at Amazon Music - one, we develop ML models, platforms and capabilities, and experiment with them across experiences to improve personalization for music and podcasts across visual and voice experiences; two, we invest in building personalized experiences ourselves like playlists (daily mixes, discovery mixes) and recommenders (new releases for you recommender); and three, we incubate state of the art ML and AI technologies like Generative AI and Large Language Models (LLMs) and leverage them to lift many boats.

As a Senior Product Manager for ML & Personalization, you will help our team build and execute a strategy for becoming the world's most personalized audio streaming service. This role will be focused on ML and personalization capabilities for Amazon voice experiences (on Alexa) particularly Natural Language Understanding (NLU) and conversations. This PMT will work cross functionally with Alexa, voice CX, podcasts and Prime and Free tiers teams to understand customer and stakeholder needs, and define a vision and strategy for our NLU and conversations platforms. They will extensively analyze and leverage Large Language Models and Generative AI technologies to improve the quality of voice experiences.

Additional locations include: [Seattle, WA]

About the team
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

We are open to hiring candidates to work out of one of the following locations:

San Francisco, CA, USA

About Us

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come together to chat, interact, and make their own entertainment.

We're about community, inside and out. You will find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we're solving on our Blog.

About the Role

The Video Platform team is building the future of interactive video to serve both Twitch.tv and the AWS community through our recently launched AWS offering, the Amazon Interactive Video Service (IVS). With trillions of minutes of video being delivered every year on our platform, we need a Technical Program Manager (TPM) to manage the delivery of our services.

As a Principal Technical Program Manager, you will ensure the teams are delivering the highest quality products and services predictably while meeting the technical needs of our community. You will guide both strategy and tactical decision-making to deliver complex cross-team programs. As well as partner with program managers to help support the strategic deliverables while working with engineering to support important technical efforts. You will report to a Director of Technical Program Management.

This is an opportunity to work within Twitch and AWS to help define the next generation of video platforms. You will bring deep technical, program management, and leadership expertise. You will have a desire to find and implement improvements, and a desire to improve product shipment efficiencies.

You can sit remote or out of San Francisco, Seattle, or Salt Lake City.


You Will:

- Collaborate with cross-functional teams, such as engineering, product, marketing, security, and legal
- Manage complex cross-team programs from ideation to implementation to delivery
- Create transparency and predictability with roadmaps, planning, and partner management
- Ensure goals are met on time and hitting our quality bar
- Manage delivery schedules and emergent tasks while mitigating risks, managing tradeoffs, and eliminating blockers
- Set and embody the team culture and standards consistent with Twitch and Amazon principles
- Drive alignment with AWS and Twitch business and technical leadership

Perks

- Remote-friendly Hybrid Workplace (eligible states: WA, UT, CA)
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

We are open to hiring candidates to work out of one of the following locations:

San Francisco, CA, USA

As a Product Manager you will lead ideation, strategy, execution, and cross-functional communication for eero’s core platform and wireless features. Your mandate: build products that deliver delightful and powerful home wireless that is simple and accessible for all users..

You will study how our end-customers use wireless technologies in their home and craft features that elevate the experience of interacting with them. Some days you will work on cross-functional high-level strategy.On others, you will be working with customer support to quickly resolve incidents in the field or diving deep into feature implementations/workflows. You love digging into details with our engineers and building the right product for your customers. The role requires technical savvy curiosity, confidence, and drive.

What you’ll do:
• Focus on the customer. Identify key customer pain points, needs, and experience.
• Define. Define the eero setup experience, app workflows, customer experiences, and execute against it.
• Plan. Work cross-functionally to unify plans and align priorities, schedules, and resourcing.
• Build. Define user stories, write specs, and product requirements to solve partner customer pain points.
• Measure. You are in charge of defining success metrics and making sure our initiatives move the needle on the metrics you set.
• Learn and iterate. After we launch each feature/optimization into the wild, we learn from our user’s behavior and use that behavior to drive iterations.
• Optimize. Identify opportunities to use data and customer research to influence, support, and execute on our growth and engagement strategies.
• Coordinate. Prioritize features across our software stack — web, mobile, APIs, eero hardware. Work broadly across design, engineering, sales, BD, and the rest of the PM org to manage requests and plan your sprints.


• Strong written and verbal communication skills.
• Significant App and development experience
• BS or equivalent. MS/MBA preferred.

We are open to hiring candidates to work out of one of the following locations:

San Francisco, CA, USA

AWS is seeking a Customer Solutions Manager (CSM) team for the ISV segment. This group engages directly with customers and shepherds them on their transformation journey and accelerates value realization. This role will be part of a team of individual CSMs who are focused on accelerating the customer cloud journey, accelerating migrations and modernizations, and ensuring our customers capture the full potential and sustainable business advantages of AWS cloud. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager , you will be responsible for guiding AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.



Key job responsibilities
You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. You will guide the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.

Successful candidates will lead and mentor a high performing team, have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will Identify and remove roadblocks for the team, develop trust based, long term strategic relationships with customer leaders, and maintain an in-depth knowledge and understanding of existing and developing cloud technologies

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our ISV customers.

A day in the life
• You will lead and mentor a high performing team, have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions
• You will identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization, develop trust based, long term strategic relationships with customer leaders, and maintain an in-depth knowledge and understanding of existing and developing cloud technologies
• You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our ISV customers

As a Product Manager you will lead ideation, strategy, execution, and cross-functional communication for eero’s core platform and wireless features. Your mandate: build products that deliver delightful and powerful home wireless that is simple and accessible for all users..

You will study how our end-customers use wireless technologies in their home and craft features that elevate the experience of interacting with them. Some days you will work on cross-functional high-level strategy.On others, you will be working with customer support to quickly resolve incidents in the field or diving deep into feature implementations/workflows. You love digging into details with our engineers and building the right product for your customers. The role requires technical savvy curiosity, confidence, and drive.

What you’ll do:
• Focus on the customer. Identify key customer pain points, needs, and experience.
• Define. Define the eero setup experience, app workflows, customer experiences, and execute against it.
• Plan. Work cross-functionally to unify plans and align priorities, schedules, and resourcing.
• Build. Define user stories, write specs, and product requirements to solve partner customer pain points.
• Measure. You are in charge of defining success metrics and making sure our initiatives move the needle on the metrics you set.
• Learn and iterate. After we launch each feature/optimization into the wild, we learn from our user’s behavior and use that behavior to drive iterations.
• Optimize. Identify opportunities to use data and customer research to influence, support, and execute on our growth and engagement strategies.
• Coordinate. Prioritize features across our software stack — web, mobile, APIs, eero hardware. Work broadly across design, engineering, sales, BD, and the rest of the PM org to manage requests and plan your sprints.


• Strong written and verbal communication skills.
• Significant App and development experience
• BS or equivalent. MS/MBA preferred.