Manager Personal Stylists-(2301553)

Description

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century.

Today, 9,000 associates contribute to the success of NMG’s brands : Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.

There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide.

Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and , catering to loyal luxury customers globally.

NMG also owns five Last Call stores and , an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape.

NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets : a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience.

NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits.

These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being All Heart.

NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability.

NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered.

Our associates are the heart of NMG. As an organization, NMG leads with love love for customers, love for associates, and love for brand partners.

Summary Statement : The Sales Manager is responsible for the sales experience of a Neiman Marcus store department(s), facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.

Responsibilities & Duties

Business Ownership

Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department

Oversees all aspects of merchandise and communications with merchant and vendor partners (, presentation, returns, damages)

Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)

Provides input on strategic objectives for the store and sets priorities accordingly by department

Reviews business with applicable Buyers for department and discusses action plans that will yield positive results

Establishes plans and strategies in partnership with Client Development Lead(s)

Develops understanding of and analyzes internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (, focus programs)

Plans and executes departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue

Supports audit compliance to enforce department and stockroom controls, as applicable

People

Manages people, product and placement, and sales promotion within department

Recruits, hires, trains, and develops sales team, as applicable

Owns Associate performance management, career development, and coaching as needed

Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues

Communicates expectations for Associate behavior and holds Associates accountable

Manages team's daily prioritization of tasks

Sets goals for team in alignment with department objectives and supports Associates in achieving them

Oversees scheduling of department Associates with sensitivity to promotional calendar and business needs

Customer Experience

Exhibits NMG culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards

Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands to deliver an extraordinary customer experience

Maintains a strong presence on the floor and is aware of what is happening throughout the day

Proactively builds positive and productive relationships with vendors, customers, merchants, etc.

Builds a cohesive customer service-driven team, overseeing customer service efforts and escalations

Partners with functional leads for execution of in-store selling events

Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community

Sales Experience Manager*

In addition to the above requirements, manages Alterations team , Service Ambassador team, and Customer Service team, as applicable

Personal Stylist Manager*

In addition to the above requirements, manages Alterations team and Personal Stylist team, as applicable

Store leadership will place Alterations / Sales Support teams as needed in their specific stores

Qualifications

Qualifications

4-6years of relevant experience, luxury retail fashion experience preferred

4-yeardegree preferred

Proventrack record achieving business results

Historyof building, leading, motivating, and coaching teams to achieve objectives

Excellentoral and written communication skills

Strongattention to detail

Wintogether" mentality

Basicproficiency with MS Office Product Suite, advanced proficiency preferred

Certainroles may require standing, bending, climbing stairs, and lifting and carryingup to 10 pounds

Associatesmust be willing to work a flexible schedule based on business need, which willinclude evenings, weekends, and holidays

Passion for People

Resolvesconflicts as soon as they arise, finding common ground and settling disputesfairly and with minimal disruption

Structuresmessages in a clear logical manner using the most appropriate communicationmedium

Responsiblefor the performance and career development of direct reports

Activelyrecruits and hires quality talent to add to team, planning for and creatingtalent bench

Trainsand develops quality talent by supporting team members in identifying careerdevelopment goals and opportunities for growth and exposure

Evaluatesand calibrates performance fairly and provides feedback with consistentfollow-up

Assuresthat rewards are tied to objectives and requirements

Promotesa positive environment of achievement, recognition, and celebration

Servesas a role model by establishing and adhering to high ethical standards

Leadsteam in appropriately enforcing policies and procedures, ensuring understandingfrom all Associates

Speakswith truth and candor, modeling how to challenge the status quo appropriately

Empowersand coaches team to take ownership of internal and external customer problemsand resolve them quickly

Createsa gracious and welcoming environment for internal and external customers aswell as other partners

Passion for Business

Establisheswell-thought-out plans and manages execution of plans, anticipating andadjusting for risks and roadblocks

Tracksprogress against departmental strategies to execute properly and successfully

Proactivelyshares information, best practices, and new ideas with team to improve businessand performance

Demonstratesstrong decision-making skills (, problem definition, data analysis,hypothesis testing, asking for input)

Usescritical thinking skills to analyze problems and to recommend viable solutions

Personallychampions change initiatives, explaining benefits and challenges of change toteam and others impacted

Passion for Personal Growth

Demonstratesa working knowledge and appreciation of the NMG business and the fashionindustry

Conveysenergy and enthusiasm for NMG and personal work

Adaptspersonal approach in response to diverse situations and people

Respondsto unexpected changes in work environment with creativity and resilience

Establishesand upholds high personal standards for individual work and environment

Maintainsa customer-centric mentality versus a solely store-centric one

This jobdescription is not designed to cover or contain a comprehensive listing ofduties, responsibilities, or activities that are required of the employee forthis job.

Duties, responsibilities, and activities may change at any time withor without notice.

Primary Location

United States of America-Texas-HARRIS-Houston-Houston Galleria Store

Retail Sales Management

Job Posting

Jul 4, 2023, 3 : 43 : 03 PM

Overtime Status

Exempt

A busy, private family is seeking an experienced, enthusiastic House Manager to work closely with the family and manage household projects.

The House Manager will provide personal assistance to the family, manage calendars and schedules, and will manage household projects.

Location : Houston, TX 77019

Position Type : Direct Hire

Salary : $85,000+ DOE

Responsibilities :

• Manage household projects and coordinate with maintenance workers and vendors.
• Maintain the household and family calendars.
• Maintain grocery and household item inventory and place / pick up online orders.
• Meal preparation.
• Take children to and from appointments and activities (ages 9+).
• Personal shopping and errands.
• Coordinate travel plans and accompany on trips.

Requirements :

• Must have valid driver's license, clean driving record, and reliable transportation
• 10+ years of experience as a House Manager, Family Manager or Personal Assistant required
• Must be available Monday-Friday 9-6 in person; weekend availability a huge plus!
• CPR certified; nutritionist background strongly preferred
• Operate with a high sense of confidentiality.
• Must be adaptable and resourceful
• Excellent communication and organizational skills. Strong attention to detail
• Intermediate computer skills.
• Individual must have a mature personality and polished appearance.

Our client is searching for a Personal Assistant to join a dynamic team that is in place to support a private family-based Northern Houston.

This role will serve as an additional assistant to the principals, and work in tandem with a Personal Assistant (PA1), to share the responsibility as key point of contact for all personal matters.

This shared responsibility will be a liaison between the principals and associates, will assist as the calendar gatekeeper, travel logistics coordinator, and help support the family in all areas of their lifestyle.

The PA is a collaborative position and will work closely with the household team to anticipate and be responsive to the family and their guest’s needs.

The ideal candidate will be experienced providing hands on personal service in a fast paced environment, where multiple homes are present, and rapid response required.

Responsibilities- Schedule / manage personal service providers for family members Arrange dog support service vendors-Vet Tech, Trainer, Walker-as needed Source and shop for family’s personal items Arrange all aspects of special personal events Assist with food and pantry inventory Purchase and management of items needed for travel Run errands upon request.

Research transportation options for events and while travelling, upon request. Qualifications- 3-5 years minimum experience working with a HNW family with multiple households BA or equivalent experience Microsoft Suite experience Ability to prioritize multiple tasks in a dynamic, deadline driven environment Discretion and ability to maintain family privacy Excellent, verifiable references Salary : $75K - $115K Powered by JazzHR

About the Personal Assistant position

We are looking for a skilled Personal Assistant who will be responsible for personalized secretarial and administrative support in a well-organized and timely manner.

You should have good experience working on a one-to-one basis on a variety of tasks relating to communication.

Personal Assistant responsibilities are :

Help the manager to contact with internal / external clients

Manage phone calls and distribute correspondence

Keep diary and schedule meetings, appointments and travels

Manage requests and queries appropriately

Prepare reports, presentations, and briefs

Personal Assistant requirements are :

Time management skills

Strong ability to multitask and prioritize daily workload

Outstanding verbal and written communications skills

Discretion and confidentiality

• High School degree; PA diploma or certification will be a bonus

As a Personal Assistant, you will assist our executives in daily activities.

You will be responsible for managing administrative tasks, coordinating schedules, and providing proactive assistance to enhance productivity and efficiency.

Responsibilities :

• Manage and maintain executives calendars, scheduling meetings, appointments, and travel arrangements as directed .
• Coordinate and organize meetings and events.
• Conduct research on various topics to support decision-making processes.
• Handle confidential and sensitive information with high discretion and professionalism.
• Perform errands.
• Perform general administrative tasks such as filing, organizing documents, and maintaining supplies.

Requirements

• Trustworthy, Discreet and Mature.
• Strong communication skills.
• Organized and Outcome oriented.
• Professional behavior and presentation.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Cell Phone reimbursement plan
• 401k Retirement Savings Plan

Generous paid time off package :

• Vacation time
• Sick time
• Personal time
• Paid Holidays
• Parental Leave
• Wedding Leave
• Bereavement Leave