Job Title : Lead Clinic Medical Assistant

FLSA Exemption Status : Non-Exempt

State / Business Line Specific : All

Reports to : Clinic Nurse Manager

Supervises : N / A

Job Summary

The Lead Clinic Medical Assistant works under the Clinical Nurse Manager to maintain efficient participant flow and quality care during clinic hours.

This position assists the manager in training new staff. The Lead Clinic Medical Assistant also performs administrative and other general duties to support overall clinic functions.

Physical attendance at an InnovAge facility and / or an InnovAge participant home is essential to performing the job duties.

Essential Functions and Work Responsibilities

Functional Category : Administrative

Estimated Percent of time Spent 70%

• Manages scheduling template and alters it accordingly to meet participant and provider needs.
• Assigns daily schedules of participant care for clinic personnel. Assist with clinic scheduling problem-solving, participant wait times, and other areas of concern to increase efficiency and quality services.
• Assigns meals and breaks to ensure appropriate coverage in the clinic.
• Directs participant flow. Assists other clinic staff to maintain participant flow.
• Assists the Clinic Nurse Manager with orientation and training of new and existing staff.
• Assists in the supervision of work and performance of clinic support staff, including reception, medical assistants, and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
• Work collaboratively with clinic staff on programs to improve participant outcomes. Assists in organizing and participating in quality improvement activities to improve systems and services.
• Monitors internal and external customer service and ensures quality customer service for all participants.
• Coordinates the inventory, ordering, and supply stock maintenance of medical supplies for the clinic. Ensures delivery schedules reflect the current needs and documents incoming and outgoing supplies.

Monitors all supplies for outdates and takes steps to ensure supplies are not expired.

• Assists with overall monitoring of clinic environment to ensure regulatory requirements pertaining to environment of care and infection prevention are always maintained.
• Utilizes iScrub application to assist in monitoring hand hygiene within the clinic.
• Maintains a neat and orderly clinical work area to include ensuring individual clinic rooms are clean and safe for participants, visitors, and staff.
• Tasks emergency and extra duties daily to the MAs per participant needs.
• Attends the center’s daily Morning Meeting. Actively participates with recommendations for improving participant care and reports relevant information daily to ADHC CNAs
• Performs other administrative tasks and clinical care assigned by the Clinic Nurse Manager.

F unctional Category : Participant Care

Estimated Percent of time Spent 30%

• Provides back-up support for the medical assistant(s) including all medical assistant functions.
• Performs EMR documentation to update participant information and any other necessary documentation in medical records.
• Takes the participants’ vital signs and performs the collection of specimens, including phlebotomy, finger sticks, and pulse oximetry as requested by medical staff.

Reports abnormal findings and changes to the Registered Nurse.

• Ensures that all lab specimens are labeled correctly and ready for the courier to pick up promptly.
• Prepares participants to be seen in the clinic by assisting them in disrobing and positioning them in beds, chairs, or exam tables.

Ensures that participants are ready to be seen by nurses and providers in an appropriate state.

Assists providers and nurses with minor diagnostic procedures and treatments in which they have been trained and completed competency.

May assist in medical procedures as requested by staff within skill and ability.

• Assists in the preparation of medications, inhalers, eye drops, injections, etc., to participants, depending on qualifications and site requirements, under the supervision of the LPN / LVN or RN as applicable.
• Assists with scheduling necessary internal and external specialist appointments for participants when requested.
• Participates within the interdisciplinary team in the formulation of Care Plans for participants and in other interdisciplinary team settings that plan, coordinate, and monitor the care of participants.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementslisted below represent the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

REQUIRED

Education

• High school diploma or equivalent.
• Graduate of an accredited Medical Assistant program displaying the areas of practice and competencies for the occupation of Medical Assistant.

Licensure, Certification, Registration, or Designation

Qualified Medication Administration Person (QMAP) status in good standing.

Work Experience and Qualifications

• A minimum of three years’ related experience. One year of working with the frail or elderly is required.
• Knowledge of medical terminology is required.
• Ability to perform phlebotomy functions.
• Skilled in identifying and recommending problem resolution.
• Ability to perform EKGs.

PREFERRED

Work Experience and Qualifications

Bi-lingual preferred

Other Knowledge Skills and Abilities Required

Computer Skills

• Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.
• Must be able to learn specific software and new applications quickly.

Language Skills

• Ability to read, analyze and interpret regulations and other documents.
• Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
• Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
• Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.

Reasoning Ability

Ability to define problems, collects data, establish facts, and draw valid conclusions.

Other Skills and Abilities :

• Able to establish and maintain cooperative and positive working relationships.
• Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.
• Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

InnovAge Service Standards Requirements

Safety

Safety- Maintains a safe workplace. Reports all unsafe work conditions to supervisor and / or Safety & Loss Control Manager and works with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions.

Follows and enforces all safety policies.

Accountability

Commitment Commits to his / her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement.

The degree to which an employee goes the extra step to ensure job / task completion. Takes initiative to offer ideas to improve processes or results.

Cooperativeness Consistently supports management decisions as demonstrated by his / her actions. Demonstrates a can do attitude by responding positively to instructions.

Follows instructions and works harmoniously with others to complete the job or task.

Attendance Meets or exceeds punctuality and attendance expectations / requirements. Faithfully reports to work and conforms to scheduled work hours.

When necessitated, follows call-in procedures, and informs others of absences.

Caring

• Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
• Confidentiality Maintains confidentiality of employee, participant, and client data / information, and any other sensitive organization information as appropriate.

Integrity

Adherence to Company Policy Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements.

Shows respect for others. Acts in the best interests of the company always. Serves as an example for others. Conducts business in an ethical fashion.

Reliability Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion.

Puts forth the effort to achieve goals and objectives under varying circumstances.

Alignment with Company Goals & Objectives Supports the organization’s mission, vision, and values and holds self-accountable for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.

Quality

Quantity of Work / Productivity Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines.

Engages in a productive work effort whenever possible. Meets goals and objectives.

Quality of Work Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime.

Results are consistently within acceptable quality standards.

Job Knowledge Demonstrates a thorough understanding of his / her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements.

Efficiently uses resources (including staff and management) to obtain additional knowledge.

Communication Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors.

Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues

Physical Demands / Work Environment

PHYSICAL DEMANDS

• Must possess mobility to work in a standard office setting, or clinical setting, and use standard office equipment, including a computer, and medical equipment;
• vision / sight (close distance, long-distance, depth, and peripheral) to assess emergency situations, including medical incidents and to read printed materials and a computer screen;

and hearing and speech to communicate in person, before groups, and over the telephone. Depending on the assignment, standing in work areas and walking between work areas may be required, and travel to visit various cultural, physical, behavioral, and environmental settings may be required.

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds. Reasonable accommodations will be made for individuals on a case-by-case basis.

WORKING CONDITIONS

Employees primarily work in an office environment with moderate noise levels and controlled temperature. Employees may work outdoors and are occasionally exposed to loud noise levels and cold and / or hot temperatures.

Incumbents may be exposed to blood and body fluids in the performance of their assigned duties. Employees may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures.

MATERIALS, TOOLS, EQUIPMENT, WORK AIDS

May require the use of a wheelchair, medical equipment, gait belts, sliding board, bedside commode, shower equipment, and other work aids

STRESS FACTORS

May require working under stressful conditions. May experience pressure to meet scheduled deadlines. There may be distractions such as phone calls, work interruptions, and communication from co-workers.

Respond and intervene appropriately to multiple interruptions. Working conditions may be noisy and crowded and expose theemployee to fluctuating indoor temperatures, and humidity around showers / bathrooms.

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefit package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

To assist physicians and professional nursing staff in providing care and treatment of patients. Assist front office staff as needed in patient registration, appointments, and record keeping.

To maintain and clean equipment, keep an inventory of supplies, and be responsible for ordering supplies.

The budgeted hourly range for the Medical Assistant is $23.57 to $29.27. We base placement within these ranges on the individual's qualifications as they relate to this position.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy.

All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and / or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline.

For new University of California employees, the applicable deadline is ten weeks after their first date of employment.

Education

Certifications Certification Requirement BLS Certification Required Medical Assistant Diploma / Certification Required

Conditions Condition Requirement Must have written evidence to validate training and competency as a medical assistant (i.

e., certification of completion of a medical assistant training program, or a letter from supervising physician / podiatrist). Required

Experience

Experience Requirement Minimum of 2 years experience working as a medical assistant in a student health center setting. Preferred

Special Conditions

Special Condition Requirement Overtime Required

Minimum Requirements

Knowledge of correct usage and spelling of medical terminology and medical equipment.

Ability to work quickly and accurately and to communicate and interact cooperative with patients and all personnel in facility.

Respect for patients with diverse cultural backgrounds and life-styles; ability to maintain strict confidentiality.

Familiarity with universal precautions, handling of biohazardous waste, specimen identification and transport.

Familiarity with the fundamentals of asepsis and sterile technique, basic bacteriology and the relationship of bacteria to infection and disease control.

Ability to perform duties in a professional manner and put patient at ease.

Ability to identify potential risk management concerns and provide options to resolve.

Ability to use good judgment in deciding when to seek clarification and assistance and be able to handle many tasks at once, judging what tasks may take priority.

Ability to safely lift and move 40 lbs; to stand on feet for long periods of time; work alone for periods that may exceed the normal 8 hour work day, with variable break and lunch times.

Clinical duties require a reasonable level of manual dexterity and visual and auditory acuity.

Preferred Qualifications

Knowledge of and proficiency in using a PC.

Able to problem solve and mulit-task with ease.

Team player and positive attitude.

Proficiency on 10 line telephone system.

Familiar with the software Point and Click.

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California;

the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture.

UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation.
• Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity / Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit : Employee Benefits Overview

Medical Assistant

Job Number : 6069280

6069280

Location :

California Rehabilitation Center - Norco

Department Name :

California Correctional Health Care Services

Region : Southern California

Southern California

Time Base / FT / PT :

Full Time Limited Term

Closing Date / FFD : Until Filled

Until Filled

Medical Assistant $41,544 - $54,636 Annual RangeUnder the administrative supervision of the Supervising Registered Nurse (SRN) II / III, Correctional Facility (CF), and the clinical supervision of a Physician and Surgeon, CF, or Physician and Surgeon, CF (Internal Medicine / Family Practice), the Medical Assistant (MA) provides support to primary care providers in a variety of health care settings.

Possession of a valid certificate from an agency approved by the Department of Consumer Affairs, Medical Board of California to practice as a Medical Assistant.

Department of Consumer Affairs approved agencies include :

• American Association of Medical Assistants,
• American Medical Certification Association,
• American Medical Technologists,
• California Certifying Board of Medical Assistants,
• Multi-skilled Medical Certification Institute,

Failure to provide proof of meeting the minimum qualifications of the classification through experience and / or education (include copy of college degree and / or transcript and certificate if required) may eliminate you from being considered for the position.

You must have ACTIVE certification status to be considered for this position. for the Minimum Qualifications and, if qualified, complete the Assessment according to the instructions.

Overview

As a member of the outpatient Bariatric health care team the Medical Assistant will work directly with the clinic team under the direct supervision of the Bariatric Clinic Coordinator, the Registered Nurse Bariatric Program Manager and / or the physician to support and ensure efficient operation of the Bariatric Clinic.

Responsibilities

The MA will support staff and patients through a variety of tasks related to patient care management, organization and communication.

While caring for patients in an outpatient clinic setting will work to promote a safe, comfortable environment that fosters the physiological and psychosocial well-being of the patient.

Check-in patients, measure and document patient weight and vital signs. Conduct patient interview and document basic medical history.

Give instructions to patients as instructed by physician. Organize and schedule appointments.

Qualifications

1 year experience in outpatient setting, Bariatric specialty preferred. Current certification as a Certified Medical Assistant in the State of California.

Current BLS certification. Strong organizational skills to maintain effective and timely patient flow. Strong time-management skills, ability to multi-task and prioritize work.

Service oriented and ability to work as a team member. Demonstrate excellent customer service and phone etiquette.

Job Description

Responsibilities

Come and join the RMC Family!

We have been in the community since 5. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region.

Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development.

Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare.

Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

SUMMARY : Responsible for covering clinical offices based on operational need. Assists in the examination of patients under the direction of a Physician or Allied Health professional, and in accordance with M.

A. scope of practice. Thorough knowledge of infection control and aseptic techniques. Responsible for maintaining smooth patient flow by accurate assessment of patients’ needs, thorough attention to physician orders and properly scheduling and follow-up of tests and procedures performed on patient.

Act as an intermediary between physician and patients when necessary to more appropriately use the physician time.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours : M-F, a - p

Qualifications

EDUCATION and / or EXPERIENCE : High school diploma or GED required. One (1) year medical group experience preferred.

CERTIFICATES, LICENSES, AND REGISTRATIONS : Medical Assistant Certification and Current AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association certification required.