InnovAge Jobs (18)

Monday through Friday position with no on-call or weekend hours required. For the first few months this could be a part-time position

Location : New Facility Opening >

8410 S. Orange Blossom Trail, Orlando FL 32809

InnovAge PACE (Program of All-inclusive Care for the Elderly) is an alternative to nursing facilities. It provides customized healthcare, social engagement, and exercise to older adults to help them stay independent and in their homes.

PACE participants receive most of their healthcare and social support at an InnovAge center in their community. Each person in the program has a team of healthcare experts and a personal care plan that is focused on providing a personalized experience.

Our Behavioral Healthcare Provider (BHP) is an integral part of developing and delivering a personal care plan ensuring high quality, clinically appropriate, team-based behavioral health care.

Provides initial assessments, clinical intervention, referrals for participants and families, and treatment recommendations.

Physical attendance at an InnovAge center is essential to performing the job duties with the ability to travel to meet participants outside of center as needed.

You will

• Confidently navigate ambiguous situations
• Multitask, be flexible, and comfortable in transforming environment
• Adapt interpersonally to meet participant and Interdisciplinary Team (IDT) clinical needs in real time with insight into personal strengths
• Familiarity with Motivational Interviewing, Solution-Focused Brief Therapy, Dialectal Behavioral Therapy, Acceptance Commitment Therapy, and Cognitive Behavioral Therapy
• Be open to feedback and able to reflect productively

Clinical Care 70%

• Completes mental health assessments and document in the EMR (diagnosis, recommendations, team-based care planning, and other regulatory requirements)
• Provides solution-focused (monitoring, therapeutic, or crisis) intervention to participant and / or caregiver(s)
• Consults with team members regarding clinical findings, provide interventions, and case conferencing
• Collaborates with IDT / external providers / caregivers to support participants at risk for inpatient psychiatric hospitalization (e.

g., referral and coordination with outside resources to promote stabilization)

Monitors response to psychotropic medications and coordinate with psychiatric consultant to ensure continuity of care

Administration 30%

• Educates IDT to manage and resolve behavioral complexities or placements
• Liaisons with external psychiatric providers to ensure appropriate referrals, continuity of care, monitoring / follow up and report back to IDT
• Participates in IDT meetings, conferences, committees, and events as requested

REQUIRED

• 1+ year working in an integrated care setting
• Licensed Clinical Social Worker (LCSW)
• Current CPR certification or the ability to obtain CPR certification in first 30 days of employment

PREFERRED

• Knowledge working with geropsychiatric populations
• Training or experience with group and family interventions
• Experience with conflict management, mediation, de-escalation, and crisis mitigation
• Knowledge of the chronic disease management and its psycho-social implications
• Bi-lingual preferred based on location
• A doctoral degree in clinical psychology or integrated primary care experience
• Licensure or certification in substance use treatment
• Licensed as Psychologist

InnovAge Florida PACE Tampa & Orlando are still in process for State and Federal regulatory approval. The job postings for this PACE center are not intended for marketing to potential participants but for employment purposes only.

We would be anticipating a hiring date at the beginning of July to offer a month’s worth of training in advance of the site opening.

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

The Clinical Medical Assistant provides clinical support care to participants. The Medical Assistant also performs administrative and other general duties to support overall clinic functions.

Physical attendance at an InnovAge facility and / or an InnovAge participant home is essential to performing the job duties.

Participant Care 90%

• Pulls charts for participants, performs any necessary documentation in medical records, and performs computer entries to update participant information.
• Assists in prioritizing the scheduling of participants by consulting with medical staff, on a daily basis, to manage the participant flow.
• Takes the vital signs of participants and performs collection of specimens including phlebotomy, finger sticks and pulse ox tests as requested by medical staff.

Reports abnormal findings and changes to Registered Nurse.

• Ensures that all lab specimens are labeled and ready for courier to pick up in a timely manner.
• Prepares participants to be seen in the clinic by assisting them in disrobing and positioning participants in beds, chairs or exam tables.

Ensures that participants are ready to be seen by nurses and physicians in an appropriate state.

• Assists physicians and nurses with minor diagnostic procedures and treatments that they have been trained and competency on, may assist in medical procedures as requested by staff within skill and ability.
• Assists in the preparation and dispensing of medications, inhalers, eye drops, injections etc., to participants, depending on qualifications and site requirements.
• Schedules necessary appointments and lab draws for participants for clinic for internal and external specialist and appointments when requested.
• Educates participants and notifies them of lab results as assigned.
• Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants.

Administrative 10%

• Maintains exam rooms for necessary supplies, materials and cleanliness. Ensures that exam rooms are always well stocked.
• Maintains inventory of clinic supplies and puts needed supplies on re-order list. Ensures that necessary supplies are always available.
• Performs any necessary filing or clerical duties necessary to complete charting requirements.
• Completes weekly audits as assigned.
• Confirms that lab results are received and contact the lab company as needed for additional information.
• Writes next day’s schedule on the white board and contacts participants / families and / or the facilities to remind them of appointment(s) and to confirm transportation arrangements.
• Additional work functions and duties may be assigned

REQUIRED

• Graduate of an accredited Medical Assistant program
• Knowledge of medical terminology
• Ability to perform phlebotomy functions
• Ability to perform EKG’s
• 1+ year working with the frail and elderly
• High school diploma or GED

PREFERRED

Bi-lingual

FLSA Exemption Status : Non-Exempt

Reports to : Director, Nursing Services

InnovAge Florida PACE Tampa & Orlando are still in process for State and Federal regulatory approval. The job postings for this PACE center are not intended for marketing to potential participants but for employment purposes only.

We would be anticipating a hiring date at the beginning of July to offer a month’s worth of training in advance of the site opening.

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

The Physical Therapist provides clinical physical therapy evaluation and treatment plans for program participants 55 and older, on an acute restorative or maintenance level as needed.

They are responsible for integrating physical therapy treatment plans into the Plan of Care (POC) as directed by the physician orders.

All participant care provided is in accordance with applicable InnovAge policies and state regulations

• Screens and evaluates participants for rehabilitation needs of acute, restorative or maintenance levels and follows the American Physical Therapy Association (APTA) code of ethics in daily practice.
• Collaborates with nursing home and assisted living staff regarding the rehabilitation needs of InnovAge participants Refers participants to Occupational Therapy (OT) and Speech Therapy (ST) with team approval.
• Refers participants to medical clinic when condition warrants it and documents changes in the POC.
• Communicates with staff regarding participants’ needs in areas of positioning, mobility and safety both verbally and in writing when necessary.
• Communicates with family members and caregiver(s) in an organized and understandable fashion and ensures that recommendations are feasible for participants and their caregiver(s) to follow.
• Provides physical therapy treatment including modality treatment, therapeutic exercise and functional mobility training.

Provides written instructions and illustrations to participants and caregiver(s) as needed.

• Ensures that participant’s and / or caregiver(s) understand the DME loan program and policies and that signatures are obtained on the loan agreement.
• Provides treatment to program participants by delegating therapy plans for specific participants to the Physical Therapist Assistant and Rehab Aide according to the complexity of the participants’ needs and the nature of procedures according to the Colorado Physical Therapy Practice Act or other applicable state specific regulations
• Instructs participants and caregiver(s) in the use and maintenance of DME and methods used to enhance the mobility, safety and functional independence of participants.
• Makes home visits / educational sessions as needed and indicated in the POC, and documents activities including participant / caregiver response in participants chart.
• Discusses plan of care (POC) with multidisciplinary team to integrate services with overall POC for participant.
• Actively participates as a required member of the interdisciplinary team.
• Participates in peer review and QM activities as requested.
• Documents all procedures performed in participant’s medical chart on a timely basis, utilizing policies and procedures set forth for InnovAge Programs.
• Provides guidance to staff and team members that is consistent with both state law and company policy.
• Orders / inventories, distributes and maintains Durable Medical Equipment (DME) for participants.
• Orients and educates contract physical therapists on InnovAge PACE systems and goals.
• Identifies defective DME and takes appropriate action to repair or replace items promptly.
• Ensures that DME loans, returns, repairs and purchases are documented in the appropriate records per department policies and on a timely basis by staff.
• Makes purchases appropriate for participants and rehab operations within established department budget and goals.
• Solicits ideas from staff for ongoing improvement in the efficient functioning of the rehab department.
• Provides remedial training of non-rehab staff, such as CNA’s and Drivers, in relation to specific participant needs.
• Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants.

REQUIRED

• Bachelor’s Degree in Physical Therapy
• Completion of a physical therapy program accredited by the American Physical Therapy Association (APTA), the Committee on Allied Health Education and Accreditation of the American Medical Association and the American Physical Therapy Association or other equivalent organization approved by CMS
• Active Physical Therapist license issued by state in which practicing.
• A minimum of one year experience working with the frail or elderly
• Working knowledge of the scopes or practice of Occupational Therapy (OT) and Speech / Language Pathology in relation to geriatrics

PREFERRED

• 2+ years as a practicing PT
• Master’s Degree (MSPT) or Doctorate of Occupational Therapy (DPT)
• Bilingual a plus

FLSA Exemption Status : Non-Exempt

InnovAge Florida PACE Tampa & Orlando are still in process for State and Federal regulatory approval. The job postings for this PACE center are not intended for marketing to potential participants but for employment purposes only.

We would be anticipating a hiring date at the beginning of July to offer a month’s worth of training in advance of the site opening.

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

Monday through Friday position with no on-call or weekend hours

Location : New Facility Opening >

4520 Seedling Circle, Tampa FL 33614

InnovAge PACE (Program of All-inclusive Care for the Elderly) is an alternative to nursing facilities. It provides customized healthcare, social engagement, and exercise to older adults to help them stay independent and in their homes.

PACE participants receive most of their healthcare and social support at an InnovAge center in their community. Each person in the program has a team of healthcare experts and a personal care plan that is focused on providing a personalized experience.

Our Behavioral Healthcare Provider (BHP), a Psychologist, is an integral part of developing and delivering a personal care plan ensuring high quality, clinically appropriate, team-based behavioral health care.

Provides initial assessments, clinical intervention, referrals for participants and families, and treatment recommendations.

Physical attendance at an InnovAge center is essential to performing the job duties with the ability to travel to meet participants outside of center as needed.

You will

• Confidently navigate ambiguous situations
• Multitask, be flexible, and comfortable in transforming environment
• Adapt interpersonally to meet participant and Interdisciplinary Team (IDT) clinical needs in real time with insight into personal strengths
• Familiarity with Motivational Interviewing, Solution-Focused Brief Therapy, Dialectal Behavioral Therapy, Acceptance Commitment Therapy, and Cognitive Behavioral Therapy
• Be open to feedback and able to reflect productively

Clinical Care 70%

• Completes mental health assessments and document in the EMR (diagnosis, recommendations, team-based care planning, and other regulatory requirements)
• Provides solution-focused (monitoring, therapeutic, or crisis) intervention to participant and / or caregiver(s)
• Consults with team members regarding clinical findings, provide interventions, and case conferencing
• Collaborates with IDT / external providers / caregivers to support participants at risk for inpatient psychiatric hospitalization (e.

g., referral and coordination with outside resources to promote stabilization)

Monitors response to psychotropic medications and coordinate with psychiatric consultant to ensure continuity of care

Administration 30%

• Educates IDT to manage and resolve behavioral complexities or placements
• Liaisons with external psychiatric providers to ensure appropriate referrals, continuity of care, monitoring / follow up and report back to IDT
• Participates in IDT meetings, conferences, committees, and events as requested

REQUIRED

• Minimum of Master’s degree in behavioral health, social work, or psychology
• 1+ year working in an integrated care setting
• Licensed Clinical Social Worker (LCSW)
• Current CPR certification or the ability to obtain CPR certification in first 30 days of employment

PREFERRED

• Knowledge working with geropsychiatric populations
• Training or experience with group and family interventions
• Experience with conflict management, mediation, de-escalation, and crisis mitigation
• Knowledge of the chronic disease management and its psycho-social implications
• Bi-lingual preferred based on location
• A doctoral degree in clinical psychology or integrated primary care experience
• Licensure or certification in substance use treatment
• Licensed as Psychologist

InnovAge Florida PACE Tampa & Orlando are still in process for State and Federal regulatory approval. The job postings for this PACE center are not intended for marketing to potential participants but for employment purposes only.

We would be anticipating a hiring date at the beginning of July to offer a month’s worth of training in advance of the site opening.

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

InnovAge’s passion and mission is to enable frail seniors to age independently with dignity in their own homes. Our PACE (Program of All-inclusive Care for the Elderly) program is a patient-centered all-inclusive care model that offers qualified seniors an alternative to a nursing home.

We provide customized and coordinated healthcare and social engagement for our participants supported by a cross-functional team of medical experts.

We are dedicated to expanding this successful program to serve as many seniors as possible across the country.

We want experienced healthcare-centric salespeople to channel their passionate, results-driven approach to expand our program’s reach.

Self-starters with experience in post-acute, senior, and managed care settings will focus on cultivating community referrals within their territory, providing education of PACE services (phone and in person) with the goal to enroll 8 eligible participants each month.

Our field-based sales team uses Salesforce CRM to foster relationships with referral sources, plan their days and grow their book of business.

If the community is your office, join the future of senior care and apply today.

• Develops and executes the marketing and sales strategy for assigned territory to exceeds monthly enrollment quotas (minimum 6 enrollments / month).
• Creates strong relationships with referral sources in order to effectively educate others regarding InnovAge PACE services.

Referrals sources within channels including, but not limited to, healthcare professionals, inpatient / outpatient healthcare settings, independent living communities, government entities, faith-based groups, community resources.

Prospects new account opportunities based on research.Receives communication from call center, broker, and / or other Outreach Specialist to handoff complex leads requiring further qualification.

Identifies populations of Medicaid, Medicare, Dual Eligible, VA, and Private Pay individuals and strategically aligns InnovAge PACE services within their communities through referral channels.

• Increase the account volume of referral sources in their assigned territories, as well as referral volume through strategic account management and follow up to meet and exceed assigned minimum performance and activity expectations.
• 6-8 enrollments / month as assigned to the individual territory post ramp up period
• 2 self-generated leads / day with minimum 35% conversion to qualified referral, or higher based on historical territory analysis
• 25 sales call attempts / week, at least 10 of which result in meaningful contacts and actionable next steps
• Creates and conducts effective proposal presentations to referral sources and prospective participants
• Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales and follow up in the CRM.
• Participates and contributes to the development of InnovAge PACE related educational programs offered to referral sources, prospects and company employees.
• Regular reporting on goal attainment and performance as requested by sales leadership.

REQUIRED

3+ years of proven successful healthcare focused sales, marketing in both B2B (hospitals, healthcare providers, senior living communities, etc.

and B2C (individual patient) settings, Medicare Advantage plans, Managed Care Medicaid plans, Veterans Administration health benefits

• Demonstrable experience building and executing a marketing / sales plan with proven track record creating strong relationships with referral sources
• Demonstrable experience in creating and conducting effective presentations
• Skilled in using CRM database to maintains accurate records of all sales and prospecting activities (calls, presentations, closed sales and follow up)
• Proven track record of exceeding sales goals
• Bachelor’s degree in business, sales, marketing, human services, or a related field from an accredited college / university
• Requires state issued driver’s license, personal transportation, good driving record and auto insurance as required by law

PREFERRED

• Bi-lingual-Spanish, Mandarin, Russian Preferred
• Existing book of business / contacts / referrals in post-acute and senior care settings
• Familiarity and comfort in a mobile technology driven environment

This is a salaried position with eligible commission that pays out monthly based on successful placement rates.

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

Geriatric Day Center; Open Monday to Friday 8 to 5pm; No Nights, Weekends or Holidays

A Day Center Primary Care Worker performs assigned functions of personal care and routine chores as well as assists participants with Instrumental Activities of Dailey Living (IADL) and specified Activities of Dailey Living (ADL) in accordance with InnovAge established policies and procedures and following all applicable state regulations and guidelines under the direction, instruction and supervision of qualified Agency personnel.

Physical attendance at an InnovAge facility and / or an InnovAge participant home is essential to performing the job duties.

• Aids participants with the Instrumental Activities of Daily Living (IADL) that include; chore services, light housekeeping and laundry, changing of bed linens, medication reminders, meal prep and grocery shopping.
• Assists participants with the Activities of Daily Living (ADL) that include : light assistance with bathing, dressing and grooming (participant must be able to perform most of the task by himself / herself.
• Reports pertinent participant information regarding participants in a timely manner to appropriate team members and acts promptly in the case of emergency situations
• Documents services provided to participants in a timely and consistent manner utilizing the appropriate note. Accurately and consistently uses Mobil Time Tracking to document hours worked.
• Maintains a safe environment for participants and self and displays awareness of, and reports, safety and / or reverse hazards in a timely manner.
• Participates in participants’ care planning through cooperation with multidisciplinary teams
• Completes appropriate service notes completely, accurately and in a timely manner as per Agency policy.
• Provides medication reminders as assigned.
• Participates in all required orientation, training, competency and in-service programs as scheduled and necessary per Agency policy.
• Is available for, and participates in, on-site supervisory visits per Agency direction, at a minimum of every 3 months.
• Participates in coordination of patient care, as required.
• Attends patient care conferences as scheduled.
• Performs personal care, homemaker, and companion services only as assigned by Clinical Director or Care Supervisor as instructed and in accordance with the established guidelines by the CDPHE, and ensures that instructions received are thoroughly understood.
• Observes and maintains client home environment that ensures the safety and security of the client.
• Assists the drivers with the loading and unloading of participants from vehicles.
• Assists participants with activities of daily living which include : bathing, dressing, grooming, hair care, mouth care, eating, hand and foot care and toileting as assigned or needed.
• Creates and participates in group(s) and one-on-one activities in accordance with daily activity calendar.
• Monitors and assists participants with meals at feeding table.
• Maintains clean and orderly day rooms, kitchen and personal care areas.
• Assists the transportation department with participant take home supplies.
• Participates in care planning for participants in conjunction with multidisciplinary teams.
• Participates in Quality Assurance programs as requested by management.
• May rotate into In-Home Services as a Homecare PCP as applicable and deemed necessary by the ADHC Supervisor
• Additional work functions and duties may be assigned

REQUIRED

• High School Diploma / GED or equivalent work experience.
• A minimum of one year working with the frail or elderly.

PREFFERED

Bi-lingual

Job Title : Day Center Personal Care Worker (PCW)

FLSA Exemption Status : Non Exempt

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

Clinical Medical Assistant

Albuquerque , New Mexico

Full Time

No holidays, or weekends!

The Clinical Medical Assistant provides clinical support care to participants. The Medical Assistant also performs administrative and other general duties to support overall clinic functions.

Physical attendance at an InnovAge facility and / or an InnovAge participant home is essential to performing the job duties.

Participant Care 90%

• Pulls charts for participants, performs any necessary documentation in medical records, and performs computer entries to update participant information.
• Assists in prioritizing the scheduling of participants by consulting with medical staff, on a daily basis, to manage the participant flow.
• Takes the vital signs of participants and performs collection of specimens including phlebotomy, finger sticks and pulse ox tests as requested by medical staff.

Reports abnormal findings and changes to Registered Nurse.

• Ensures that all lab specimens are labeled and ready for courier to pick up in a timely manner.

Ensures that participants are ready to be seen by nurses and physicians in an appropriate state.

• Assists physicians and nurses with minor diagnostic procedures and treatments that they have been trained and competency on, may assist in medical procedures as requested by staff within skill and ability.
• Assists in the preparation and dispensing of medications, inhalers, eye drops, injections etc., to participants, depending on qualifications and site requirements.
• Schedules necessary appointments and lab draws for participants for clinic for internal and external specialist and appointments when requested.
• Educates participants and notifies them of lab results as assigned.
• Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants.

Administrative 10%

• Maintains exam rooms for necessary supplies, materials and cleanliness. Ensures that exam rooms are always well stocked.
• Maintains inventory of clinic supplies and puts needed supplies on re-order list. Ensures that necessary supplies are always available.
• Performs any necessary filing or clerical duties necessary to complete charting requirements.
• Completes weekly audits as assigned.
• Confirms that lab results are received and contact the lab company as needed for additional information.
• Writes next day’s schedule on the white board and contacts participants / families and / or the facilities to remind them of appointment(s) and to confirm transportation arrangements.
• Additional work functions and duties may be assigned

REQUIRED

• Graduate of an accredited Medical Assistant program
• Knowledge of medical terminology
• Ability to perform phlebotomy functions
• Ability to perform EKG’s
• 1+ year working with the frail and elderly
• High school diploma or GED

PREFERRED

Bi-lingual

Job Title : Medical Assistant

FLSA Exemption Status : Non-Exempt

Reports to : Clinic Services Manager

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

Monday through Friday, 8 to 4 : 30 p.m - no nights or weekends.

The Day Center CNA ( Certified Nurse Aide) works at our Day Center and is responsible for providing routine care and assisting participants or clients with activities of daily living, restorative and supportive care.

Follows plan of care and assists participants with activities of daily living such as bathing, dressing, grooming, hair care, mouth care, eating, hand and toileting as assigned or needed.

Documents care provided in accordance with established policies, guidelines and applicable regulations

• Carries out, reports and documents care given in an effective, timely manner as observed by the RN and through periodic record reviews.
• Participates in the care planning of participants through cooperation with the multidisciplinary teams.
• Monitors participants’ health status by taking vital signs and weights (monthly).
• Monitors appetite in addition to looking for changes in functional ability and checking skin condition while assisting with toileting.
• Monitors / assists participants in a courteous manner with meals and provides assistance with feeding as necessary.
• Assists participants with restorative and supportive care such as ambulating, positioning, transferring, skin care, catheters, fills oxygen and provides other aides as assigned or needed.
• Monitors participants’ health status such as vital signs, weights, skin condition, appetite and changes in functional ability and reports pertinent information to clinical supervisor in a timely manner.
• Reports any variance, accident or unusual occurrence to the appropriate personnel.
• Attends in-service and continuing education programs as scheduled and necessary.
• Assist drivers with the loading and unloading of participants from vehicles.
• Assist the transportation department with participants’ take home supplies.
• May rotate into In-Home Services as a Homecare C.N.A. as applicable and deemed necessary by the ADHC Services Manager.
• Creates and participates in group(s) and one-on-one activities in accordance with daily activity calendar when needed.
• Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants.
• Additional work functions and duties may be assigned

REQUIRED

• High School Diploma or GED
• Current and valid state issued Certified Nursing Assistant (CNA) license is required
• Current CPR certification or the ability to obtain CPR certification is required.
• A minimum of one year experience working the frail or elderly

PREFERRED

• Experience in a care setting for frail and elderly patients participating in a group environment
• Bi-lingual

Job Title : Day Center CNA - Certified Nurse Aide

FLSA Exemption Status : Non-Exempt

Reports to : Day Center Manager or Center Director

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

Clinical Medical Assistant

Albuquerque , New Mexico

Full Time

No holidays, or weekends!

The Clinical Medical Assistant provides clinical support care to participants. The Medical Assistant also performs administrative and other general duties to support overall clinic functions.

Physical attendance at an InnovAge facility and / or an InnovAge participant home is essential to performing the job duties.

Participant Care 90%

• Pulls charts for participants, performs any necessary documentation in medical records, and performs computer entries to update participant information.
• Assists in prioritizing the scheduling of participants by consulting with medical staff, on a daily basis, to manage the participant flow.
• Takes the vital signs of participants and performs collection of specimens including phlebotomy, finger sticks and pulse ox tests as requested by medical staff.

Reports abnormal findings and changes to Registered Nurse.

• Ensures that all lab specimens are labeled and ready for courier to pick up in a timely manner.
• Prepares participants to be seen in the clinic by assisting them in disrobing and positioning participants in beds, chairs or exam tables.

Ensures that participants are ready to be seen by nurses and physicians in an appropriate state.

• Assists physicians and nurses with minor diagnostic procedures and treatments that they have been trained and competency on, may assist in medical procedures as requested by staff within skill and ability.
• Assists in the preparation and dispensing of medications, inhalers, eye drops, injections etc., to participants, depending on qualifications and site requirements.
• Schedules necessary appointments and lab draws for participants for clinic for internal and external specialist and appointments when requested.
• Educates participants and notifies them of lab results as assigned.
• Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants.

Administrative 10%

• Maintains exam rooms for necessary supplies, materials and cleanliness. Ensures that exam rooms are always well stocked.
• Maintains inventory of clinic supplies and puts needed supplies on re-order list. Ensures that necessary supplies are always available.
• Performs any necessary filing or clerical duties necessary to complete charting requirements.
• Completes weekly audits as assigned.
• Confirms that lab results are received and contact the lab company as needed for additional information.
• Writes next day’s schedule on the white board and contacts participants / families and / or the facilities to remind them of appointment(s) and to confirm transportation arrangements.
• Additional work functions and duties may be assigned

REQUIRED

• Graduate of an accredited Medical Assistant program
• Knowledge of medical terminology
• Ability to perform EKG’s
• 1+ year working with the frail and elderly
• High school diploma or GED

PREFERRED

Bi-lingual

Job Title : Medical Assistant

FLSA Exemption Status : Non-Exempt

Reports to : Clinic Services Manager

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

Monday through Friday, 8 to 4 : 30 p.m - no nights or weekends.

The Day Center CNA ( Certified Nurse Aide) works at our Day Center and is responsible for providing routine care and assisting participants or clients with activities of daily living, restorative and supportive care.

Follows plan of care and assists participants with activities of daily living such as bathing, dressing, grooming, hair care, mouth care, eating, hand and toileting as assigned or needed.

Documents care provided in accordance with established policies, guidelines and applicable regulations

• Carries out, reports and documents care given in an effective, timely manner as observed by the RN and through periodic record reviews.
• Participates in the care planning of participants through cooperation with the multidisciplinary teams.
• Monitors participants’ health status by taking vital signs and weights (monthly).
• Monitors appetite in addition to looking for changes in functional ability and checking skin condition while assisting with toileting.
• Monitors / assists participants in a courteous manner with meals and provides assistance with feeding as necessary.
• Assists participants with restorative and supportive care such as ambulating, positioning, transferring, skin care, catheters, fills oxygen and provides other aides as assigned or needed.
• Monitors participants’ health status such as vital signs, weights, skin condition, appetite and changes in functional ability and reports pertinent information to clinical supervisor in a timely manner.
• Reports any variance, accident or unusual occurrence to the appropriate personnel.
• Attends in-service and continuing education programs as scheduled and necessary.
• Assist drivers with the loading and unloading of participants from vehicles.
• Assist the transportation department with participants’ take home supplies.
• May rotate into In-Home Services as a Homecare C.N.A. as applicable and deemed necessary by the ADHC Services Manager.
• Creates and participates in group(s) and one-on-one activities in accordance with daily activity calendar when needed.
• Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants.
• Additional work functions and duties may be assigned

REQUIRED

• High School Diploma or GED
• Current and valid state issued Certified Nursing Assistant (CNA) license is required
• Current CPR certification or the ability to obtain CPR certification is required.
• A minimum of one year experience working the frail or elderly

PREFERRED

• Experience in a care setting for frail and elderly patients participating in a group environment
• Bi-lingual

Job Title : Day Center CNA - Certified Nurse Aide

FLSA Exemption Status : Non-Exempt

Reports to : Day Center Manager or Center Director

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

The Senior Manager of Digital and Marketing Communications leads the planning, implementation, optimization, and insights / analytics of digital marketing and corporate communications initiatives to drive high-quality, low-cost leads and prospects, website and digital property engagement, and external corporate communications and brand-building initiatives.

Position is also focused on developing engaging content and thought leadership opportunities for traditional and digital media engagement at regional and national levels.

Performance and Digital Marketing

• Develop and oversee overall performance marketing strategy including budget and campaign management and optimization across all digital channels to drive strong return on investment and efficient cost per acquisition
• Establish and manage measurable objectives and KPIs for digital efforts that align with corporate priorities for lead generation and enrollment based on collaborative and close working relationships with internal leads in marketing, sales, and other areas of the business
• Align performance marketing efforts with personas, target audiences, and InnovAge brand; ensure the quality and accuracy of all digital campaign tactics
• Manage marketing landing pages on corporate website, including modifying on-page content, measuring campaign results, and identifying on-page opportunities to increase and optimize lead submissions and traffic
• Oversee agency management and optimization of digital campaigns, including SEM and SEO, display advertising, affiliate marketing, and content discovery platforms
• Partner with Revenue Operations to provide visually-oriented, real-time and periodic analytics and action-oriented insights on digital performance across all platforms against KPIs and identified metrics

Marketing and Corporate Communications

• Establish annual and quarterly strategic earned media plan with detailed objectives and reporting metrics to build brand awareness, and support marketing and sales initiatives
• Supervise PR Manager in efforts to create high-quality, fast-turn content including pitches and news releases, associated messaging documents, talking points, FAQs, fact sheets, etc.
• Partner with Investor Relations and Legal teams in regular financial communications and filings required of public companies
• Partner with Government Affairs resources on strategic communications and issues management initiatives
• Partner with Human Resources and internal communications on relevant company-wide communications and employee events
• Along with PR Manager, serve as occasional spokesperson for the organization to quickly and efficiently manage incoming media inquiries
• Participate in crisis communications and issues management teams in line with all regulatory, legal, and other requirements and limitations
• Assist in developing multi-media content, including videos, podcasts, etc.

Social Media

• Develop, implement, and manage our social media strategy including competitive research, platform determination, messaging, and audience identification
• Plan, create, publish, and share new content to build meaningful customer connections, increase brand awareness, and encourage community members to engage with the brand
• Monitor and respond to comments and messages on our social media accounts in a timely and professional manner
• Analyze and report on social media performance metrics to identify areas for improvement

REQUIRED

Education

Bachelor’s or advanced degree in marketing, business administration, computer or data science, or finance; equivalent work experience can be substituted for a degree

Work Experience and Qualifications

• Seven or more years of relevant experience in a corporate or agency setting with specific focus and expertise in digital marketing and communications, including performance marketing, campaign development and implementation, and reporting and analytics
• Firm understanding of website analytics tools (e.g., Google Analytics, Google Tag Manager), ad serving tools (e.g. Facebook, Google Ads, DoubleClick), and experience management software
• Experience working with content management platforms
• Experience building effective multi-channel marketing strategies, including affiliate marketing, PPC, SEO, social media, and other digital channels
• Strong analytical skills and a data-driven approach to problem-solving
• Able to establish and maintain cooperative and positive working relationships
• Ability to act as company spokesperson as needed and read, write, and develop business emails, reports, and presentations that conform to prescribed style and format using Microsoft products including but not limited to Outlook, PowerPoint, Teams, Word, and Excel
• Ensure compliance with all applicable laws and regulations, include CMS PACE requirements, accessibility best practices, HIPPA, and more

Preferred Experience

• Experienced with data visualization and reporting tools, such as Tableau
• Experience managing digital marketing campaigns in regulated environments or industries such as healthcare
• Understanding of Medicare, Medicaid, and the dual-eligible population
• Working knowledge of Adobe Creative Suite (Photoshop, Premiere Pro, InDesign, Illustrator, Acrobat Pro)

Job Title : Senior Manager, Digital and Marketing Communications

FLSA Exemption Status : Exempt

Reports to : Director, Marketing

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefit package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.

Job Title : Lead Clinic Medical Assistant

FLSA Exemption Status : Non-Exempt

State / Business Line Specific : All

Reports to : Clinic Nurse Manager

Supervises : N / A

Job Summary

The Lead Clinic Medical Assistant works under the Clinical Nurse Manager to maintain efficient participant flow and quality care during clinic hours.

This position assists the manager in training new staff. The Lead Clinic Medical Assistant also performs administrative and other general duties to support overall clinic functions.

Physical attendance at an InnovAge facility and / or an InnovAge participant home is essential to performing the job duties.

Essential Functions and Work Responsibilities

Functional Category : Administrative

Estimated Percent of time Spent 70%

• Manages scheduling template and alters it accordingly to meet participant and provider needs.
• Assigns daily schedules of participant care for clinic personnel. Assist with clinic scheduling problem-solving, participant wait times, and other areas of concern to increase efficiency and quality services.
• Assigns meals and breaks to ensure appropriate coverage in the clinic.
• Directs participant flow. Assists other clinic staff to maintain participant flow.
• Assists the Clinic Nurse Manager with orientation and training of new and existing staff.
• Assists in the supervision of work and performance of clinic support staff, including reception, medical assistants, and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
• Work collaboratively with clinic staff on programs to improve participant outcomes. Assists in organizing and participating in quality improvement activities to improve systems and services.
• Monitors internal and external customer service and ensures quality customer service for all participants.
• Coordinates the inventory, ordering, and supply stock maintenance of medical supplies for the clinic. Ensures delivery schedules reflect the current needs and documents incoming and outgoing supplies.

Monitors all supplies for outdates and takes steps to ensure supplies are not expired.

• Assists with overall monitoring of clinic environment to ensure regulatory requirements pertaining to environment of care and infection prevention are always maintained.
• Utilizes iScrub application to assist in monitoring hand hygiene within the clinic.
• Maintains a neat and orderly clinical work area to include ensuring individual clinic rooms are clean and safe for participants, visitors, and staff.
• Tasks emergency and extra duties daily to the MAs per participant needs.
• Attends the center’s daily Morning Meeting. Actively participates with recommendations for improving participant care and reports relevant information daily to ADHC CNAs
• Performs other administrative tasks and clinical care assigned by the Clinic Nurse Manager.

F unctional Category : Participant Care

Estimated Percent of time Spent 30%

• Provides back-up support for the medical assistant(s) including all medical assistant functions.
• Performs EMR documentation to update participant information and any other necessary documentation in medical records.
• Takes the participants’ vital signs and performs the collection of specimens, including phlebotomy, finger sticks, and pulse oximetry as requested by medical staff.

Reports abnormal findings and changes to the Registered Nurse.

• Ensures that all lab specimens are labeled correctly and ready for the courier to pick up promptly.
• Prepares participants to be seen in the clinic by assisting them in disrobing and positioning them in beds, chairs, or exam tables.

Ensures that participants are ready to be seen by nurses and providers in an appropriate state.

Assists providers and nurses with minor diagnostic procedures and treatments in which they have been trained and completed competency.

May assist in medical procedures as requested by staff within skill and ability.

• Assists in the preparation of medications, inhalers, eye drops, injections, etc., to participants, depending on qualifications and site requirements, under the supervision of the LPN / LVN or RN as applicable.
• Assists with scheduling necessary internal and external specialist appointments for participants when requested.
• Participates within the interdisciplinary team in the formulation of Care Plans for participants and in other interdisciplinary team settings that plan, coordinate, and monitor the care of participants.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementslisted below represent the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

REQUIRED

Education

• High school diploma or equivalent.
• Graduate of an accredited Medical Assistant program displaying the areas of practice and competencies for the occupation of Medical Assistant.

Licensure, Certification, Registration, or Designation

Qualified Medication Administration Person (QMAP) status in good standing.

Work Experience and Qualifications

• A minimum of three years’ related experience. One year of working with the frail or elderly is required.
• Knowledge of medical terminology is required.
• Ability to perform phlebotomy functions.
• Skilled in identifying and recommending problem resolution.
• Ability to perform EKGs.

PREFERRED

Work Experience and Qualifications

Bi-lingual preferred

Other Knowledge Skills and Abilities Required

Computer Skills

• Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.
• Must be able to learn specific software and new applications quickly.

Language Skills

• Ability to read, analyze and interpret regulations and other documents.
• Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
• Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
• Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.

Reasoning Ability

Ability to define problems, collects data, establish facts, and draw valid conclusions.

Other Skills and Abilities :

• Able to establish and maintain cooperative and positive working relationships.
• Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.
• Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

InnovAge Service Standards Requirements

Safety

Safety- Maintains a safe workplace. Reports all unsafe work conditions to supervisor and / or Safety & Loss Control Manager and works with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions.

Follows and enforces all safety policies.

Accountability

Commitment Commits to his / her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement.

The degree to which an employee goes the extra step to ensure job / task completion. Takes initiative to offer ideas to improve processes or results.

Cooperativeness Consistently supports management decisions as demonstrated by his / her actions. Demonstrates a can do attitude by responding positively to instructions.

Follows instructions and works harmoniously with others to complete the job or task.

Attendance Meets or exceeds punctuality and attendance expectations / requirements. Faithfully reports to work and conforms to scheduled work hours.

When necessitated, follows call-in procedures, and informs others of absences.

Caring

• Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
• Confidentiality Maintains confidentiality of employee, participant, and client data / information, and any other sensitive organization information as appropriate.

Integrity

Adherence to Company Policy Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements.

Shows respect for others. Acts in the best interests of the company always. Serves as an example for others. Conducts business in an ethical fashion.

Reliability Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion.

Puts forth the effort to achieve goals and objectives under varying circumstances.

Alignment with Company Goals & Objectives Supports the organization’s mission, vision, and values and holds self-accountable for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.

Quality

Quantity of Work / Productivity Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines.

Engages in a productive work effort whenever possible. Meets goals and objectives.

Quality of Work Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime.

Results are consistently within acceptable quality standards.

Job Knowledge Demonstrates a thorough understanding of his / her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements.

Efficiently uses resources (including staff and management) to obtain additional knowledge.

Communication Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors.

Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues

Physical Demands / Work Environment

PHYSICAL DEMANDS

• Must possess mobility to work in a standard office setting, or clinical setting, and use standard office equipment, including a computer, and medical equipment;
• vision / sight (close distance, long-distance, depth, and peripheral) to assess emergency situations, including medical incidents and to read printed materials and a computer screen;

and hearing and speech to communicate in person, before groups, and over the telephone. Depending on the assignment, standing in work areas and walking between work areas may be required, and travel to visit various cultural, physical, behavioral, and environmental settings may be required.

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds. Reasonable accommodations will be made for individuals on a case-by-case basis.

WORKING CONDITIONS

Employees primarily work in an office environment with moderate noise levels and controlled temperature. Employees may work outdoors and are occasionally exposed to loud noise levels and cold and / or hot temperatures.

Incumbents may be exposed to blood and body fluids in the performance of their assigned duties. Employees may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures.

MATERIALS, TOOLS, EQUIPMENT, WORK AIDS

May require the use of a wheelchair, medical equipment, gait belts, sliding board, bedside commode, shower equipment, and other work aids

STRESS FACTORS

May require working under stressful conditions. May experience pressure to meet scheduled deadlines. There may be distractions such as phone calls, work interruptions, and communication from co-workers.

Respond and intervene appropriately to multiple interruptions. Working conditions may be noisy and crowded and expose theemployee to fluctuating indoor temperatures, and humidity around showers / bathrooms.

The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

InnovAge offers a comprehensive benefit package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.