Marketing - VP Growth Marketing
We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
In conjunction with the SVP of Marketing, the VP Marketing oversees, develops and executes member acquisition, retention, and cross sell marketing campaigns that accelerates credit union’s growth across all regions and channels including retail and digital.
The VP Growth Marketing collaborates with internal business partners including Retail, Mortgage, Small Business, Product Management, Digital to ensure effective marketing campaigns that drive asset growth through new member acquisition, member retention, and increased cross sell with existing members.
Collaborates with Analytics team to develop campaign tracking metrics and insights that continuously improve campaign performance in terms of response rates and top of funnel leads.
Partners with Sales and Operations to increase lead conversions through sales funnel. The VP Growth Marketing position is also responsible for the credit union’s website, social media and online presence.
Oversees creative, campaign management, digital, and marketing specialist functions.
Responsibilities :
Evaluate and develop campaign strategy and framework that focuses on driving growth from new customer acquisition, upsell / cross-sell and retention opportunities.
Implement A / B tests to inform future initiatives and driveefficiencies
- Develop and execute integrated marketing campaign plans including key messaging, positioning, channel spend allocations and measurable objectives are all in alignment with business goals
- Lead efforts to ensure campaign measurement of campaign results and communication of campaign results on a regular cadence across cross-functional teams in order to inform augmentation of future campaigns
- Work closely with a variety of agencies, media partners and cross-functional teams in driving business objectives
- Manages Functional contributions from creative, digital marketing and marketing specialist to ensure high quality standards and quantity of marketing efforts to support company growth.
- Oversees the lead management process and marketing technology, including marketing automation, and others. Contributes to the sales process.
Ensures member touchpoints are seamless across all channels
Monitors performance, provides ongoing performance feedback and coaching to direct reports, indirect reports and others as needed, and conducts performance & development conversations as well as effective performance evaluations.
Expects and enables team members to support the work of peers. Provide appropriate communications and updates to up-line leader pertaining to areas of responsibilities.
Actively engages in continuous improvement activities. Represents the Credit Union in a positive and professional manner.
Maintains the confidentiality of sensitive member, team member, and other corporate information. Treats co-workers and members with respect.
- Supports, participates and volunteers in, member community activities, member relations and events that promote member-centric experiences.
- Fulfills other, related duties, as assigned.
Qualifications :
- 7-10 years of progressive responsibilities and experience in marketing & / or related areas. Inclusive of 5-years decision-making and management experience.
- Comprehensive knowledge of fundamental marketing principles and strategies.
- Comprehensive knowledge of traditional and digital marketing channels.
- Comprehensive knowledge of marketing technologies, including marketing automation (Marketo), social and digital media, and other new and emerging tools.
Strong working knowledge of SEO, SEM, and Google Analytics.
- Working knowledge of platforms / tools to improve effectiveness of Marketing (such as CuneXus and Q2)
- Strong management and interpersonal skills with all levels of staff across diverse functions. Strong organizational skills.
- Excellent Copy Writing.
- Strong problem-solving skills. Creative and able to develop innovative solutions.
- Excellent written, verbal, and presentation skills. Self-starter.
- Ability to develop and present strategic recommendations that would benefit the organization as a whole for the big picture and vision.
- Must be able to plan, coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion in a fast-paced environment.
- Ability to construct, analyze and provide reports with metrics either through Excel or Prism to key management, and stakeholders.
Uses dashboards, scorecards, and best practices for reporting.
Dealing with Ambiguity, Managing Vision and Purpose, Organizational Agility, Perspective, Strategic Agility.
Education :
Bachelor’s Degree in marketing, advertising, communications, business management, or related field or equivalent work experience.
or training or education.
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Alaska : $119,842.15 - $149,802.69
- Arizona : $104,926.18 - $131,157.72
- California : $115,213.06 - $144,016.32
- Florida : $99,268 - $124,085.49
- Nevada : $107,497.90 - -$134,372.37
- Texas : $100,811.42 - $126,014.28
- Washington : $122,928.22 - $153,660.27
- Wyoming : $99,268.39 - $124,085.49
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Other details
- Pay Type Salary
- Employment Indicator Growth
- Telecommute % 100
- Required Education Bachelor’s Degree
- Alaska, USA
- Arizona, USA
- California, USA
- Florida, USA
- Kent, WA, USA
- Nevada, USA
- Texas, USA
- Wyoming, USA
- Virtual
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Related Jobs
Marketing - VP Growth Marketing
We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
In conjunction with the SVP of Marketing, the VP Marketing oversees, develops and executes member acquisition, retention, and cross sell marketing campaigns that accelerates credit union’s growth across all regions and channels including retail and digital.
The VP Growth Marketing collaborates with internal business partners including Retail, Mortgage, Small Business, Product Management, Digital to ensure effective marketing campaigns that drive asset growth through new member acquisition, member retention, and increased cross sell with existing members.
Collaborates with Analytics team to develop campaign tracking metrics and insights that continuously improve campaign performance in terms of response rates and top of funnel leads.
Partners with Sales and Operations to increase lead conversions through sales funnel. The VP Growth Marketing position is also responsible for the credit union’s website, social media and online presence.
Oversees creative, campaign management, digital, and marketing specialist functions.
Responsibilities :
Evaluate and develop campaign strategy and framework that focuses on driving growth from new customer acquisition, upsell / cross-sell and retention opportunities.
Implement A / B tests to inform future initiatives and driveefficiencies
- Develop and execute integrated marketing campaign plans including key messaging, positioning, channel spend allocations and measurable objectives are all in alignment with business goals
- Lead efforts to ensure campaign measurement of campaign results and communication of campaign results on a regular cadence across cross-functional teams in order to inform augmentation of future campaigns
- Work closely with a variety of agencies, media partners and cross-functional teams in driving business objectives
- Manages Functional contributions from creative, digital marketing and marketing specialist to ensure high quality standards and quantity of marketing efforts to support company growth.
- Oversees the lead management process and marketing technology, including marketing automation, and others. Contributes to the sales process.
Ensures member touchpoints are seamless across all channels
Monitors performance, provides ongoing performance feedback and coaching to direct reports, indirect reports and others as needed, and conducts performance & development conversations as well as effective performance evaluations.
Expects and enables team members to support the work of peers. Provide appropriate communications and updates to up-line leader pertaining to areas of responsibilities.
Actively engages in continuous improvement activities. Represents the Credit Union in a positive and professional manner.
Maintains the confidentiality of sensitive member, team member, and other corporate information. Treats co-workers and members with respect.
- Supports, participates and volunteers in, member community activities, member relations and events that promote member-centric experiences.
- Fulfills other, related duties, as assigned.
Qualifications :
- 7-10 years of progressive responsibilities and experience in marketing & / or related areas. Inclusive of 5-years decision-making and management experience.
- Comprehensive knowledge of fundamental marketing principles and strategies.
- Comprehensive knowledge of traditional and digital marketing channels.
- Comprehensive knowledge of marketing technologies, including marketing automation (Marketo), social and digital media, and other new and emerging tools.
Strong working knowledge of SEO, SEM, and Google Analytics.
- Working knowledge of platforms / tools to improve effectiveness of Marketing (such as CuneXus and Q2)
- Strong management and interpersonal skills with all levels of staff across diverse functions. Strong organizational skills.
- Excellent Copy Writing.
- Strong problem-solving skills. Creative and able to develop innovative solutions.
- Excellent written, verbal, and presentation skills. Self-starter.
- Ability to develop and present strategic recommendations that would benefit the organization as a whole for the big picture and vision.
- Must be able to plan, coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion in a fast-paced environment.
- Ability to construct, analyze and provide reports with metrics either through Excel or Prism to key management, and stakeholders.
Uses dashboards, scorecards, and best practices for reporting.
Dealing with Ambiguity, Managing Vision and Purpose, Organizational Agility, Perspective, Strategic Agility.
Education :
Bachelor’s Degree in marketing, advertising, communications, business management, or related field or equivalent work experience.
or training or education.
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Alaska : $119,842.15 - $149,802.69
- Arizona : $104,926.18 - $131,157.72
- California : $115,213.06 - $144,016.32
- Florida : $99,268 - $124,085.49
- Nevada : $107,497.90 - -$134,372.37
- Texas : $100,811.42 - $126,014.28
- Washington : $122,928.22 - $153,660.27
- Wyoming : $99,268.39 - $124,085.49
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Other details
- Pay Type Salary
- Employment Indicator Growth
- Telecommute % 100
- Required Education Bachelor’s Degree
- Alaska, USA
- Arizona, USA
- California, USA
- Florida, USA
- Kent, WA, USA
- Nevada, USA
- Texas, USA
- Wyoming, USA
- Virtual
Share this job :
Marketing Communications Manager
Position Highlights
The College of Agriculture & Life Sciences (CALS) is seeking experienced and creative candidates for the newly created position of Marketing Communications Manager in the Office of Career & Academic Services (CAS).
As a central college support unit, CAS endeavors to achieve this audacious goal : 100% of our entering students to complete their degree.
The Marketing Communications Manager (MCM) is an integral team member ensuring CALS students prospective and current are progressing toward that goal while simultaneously following their individual academic and career pursuits.
The MCM creates and delivers a strategic, integrated, audience-focused marketing approach for all college-wide digital and print communications for current and prospective students.
Current student communications including undergraduate and graduate represent about 70% of content. Prospective undergraduate student communications represent about 30% of content.
Additionally, the MCM will interface with the college’s Search Engine Optimization (SEO) marketing agency to guide an effective digital strategy to promote our 20+ diverse academic majors.
This position works collaboratively to create and execute strategic marketing plans, develop marketing content (newsletter copy, email drip campaigns, website copy, and social media posts), and coordinate the visual design and brand standards to deliver effective marketing campaigns (digital and print) and collateral to increase student persistence, retention, and graduation.
Real-time course correction and new initiatives occur, so this position is highly responsive, navigating both long-term projects and short-term needs.
Career & Academic Services is a highly collaborative and integrated support unit for all academic units in the college. The MCM must be comfortable serving in an advisory role, working in collaboration with CALS Student Affairs, CALS Recruitment, CAS administration, and academic units on the overall student marketing strategy.
This position reports to the CALS Director, Undergraduate Strategic Initiatives and collaborates closely with the Director of Marketing Strategy, Colleges in the Campus Brand Engagement department within the university’s Central Marketing Communications Division.
Outstanding UA benefits include health, dental, and visioninsurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays;
UA / ASU / NAU tuition reduction for the employee and qualified familymembers; state and optional retirement plans; accessto UA recreation and culturalactivities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For moreinformation about working at the University of Arizona and relocationsservices . Duties & Responsibilities
Duties and Responsibilites :
Content Creation & Management
Assist in developing an annual strategic marketing plan for CALS, which includes the definition and prioritization of key prospective and current student audiences and the messages and tactics that will motivate them to engage with the University of Arizona.
Based on the annual plan, assist in developing quarterly reports, tactical plans, and timelines for accomplishing the identified priorities.
- Oversee the creation and curation of compelling digital content, including regular newsletters articles, videos, graphics, and other multimedia formats, to engage and expand the audience.
- Review and edit content for clarity, accuracy, and consistency before publication.
- Maintain an editorial calendar to plan, schedule, and coordinate content releases.
- Actively participate in content production, leveraging skills in writing, editing, graphic design, video editing, or other relevant areas.
- Ensure the production of high-quality, engaging content that meets brand standards and resonates with the target audience.
- Recommend strategies to refine and elevate CALS social media presence through targeted channels, provide content support as needed.
- Interface with the college’s Search Engine Optimization (SEO) marketing agency to guide an effective digital strategy to promote our 20+ diverse academic majors.
- Advise college partners on paid Search Engine Marketing (SEM) advertisements to attract prospective students.
- Stay up to date with emerging digital technologies and platforms, exploring opportunities for expansion and innovation.
Workflow Development & Optimization
- Develop efficient and effective workflows for content creation, review, and approval processes.
- Implement tools and technologies to streamline content production, distribution, and performance tracking.
- Monitor and analyze key performance indicators (KPIs) to measure the success of digital content initiatives and make data-driven recommendations for improvement.
- Create creative brief production strategies from concept to distribution in support of in-house video producer.
Leadership & Collaboration
- Collaborate with cross-functional teams, such as creative services, strategic communications, and technical teams to ensure cohesive and integrated digital content strategies.
- Represent CALS at the University-wide College Marketers Council, a committee consisting of each lead marketing / communications professional from each of the unique colleges on campus.
Knowledge, Skills, and Abilities :
Ability to work in a fast-paced, multi-tasking environment; prioritize tasks and responsibilities; respond positively to unanticipated changes;
make sound decisions; and meet deadlines
- Ability to follow through on assignments independently with attention to detail
- Ability to work autonomously and contribute effectively to a team environment
Minimum Qualifications
- Minimum of 5 years of relevant work experience is required.
- Bachelor's degree in marketing, communications, journalism, or a related field (or equivalent advanced learning attained through professional level experience required.).
Preferred Qualifications
- Experience with client relationship management
- Experience with marketing and project planning principles
- Experience with effective marketing tactics and creative execution
- Experience with collateral, video and digital production workflow
- Experience with direct response marketing tactics and techniques, including online advertising and email
- Experience with Search Engine Marketing (SEM) and Search Engine Optimization (SEO) basics
- Experience with media planning and budgeting basics
FLSA Exempt Number of Hours Worked per Week Job FTE Work Calendar Fiscal Job Category Communication and Marketing Benefits Eligible Yes - Full Benefits Compensation Type salary at full-time equivalency (FTE) Grade 8 Career Stream and Level PC3 Job Family Marketing Job Function Communications & Marketing Type of criminal background check required : Name-based criminal background check (non-security sensitive) Number of Vacancies 1 Target Hire Date 7 / 24 / 2023
Trade Marketing Manager
Position Summary
Develop and implement Trade Marketing initiatives for assigned area(s) which align with company objectives Central Category, Trade Marketing & Shopper guidelines, policies and programs;
serves as the liaison between Marketing, Innovation and Sales teams and assigned area(s).
Essential Job Functions
Design, implement and execute channel / customer campaigns objectives and Consumer / Category insight; collaborate and present information including but not limited to Trends, Ethnographic, Macroeconomics, and Benchmark;
recommends action based on data
- Implement methodologies and global tools; manage and implement Communicate Category, Trade & Shopper Strategy
- Define Business Strategy by Category; monitor unoccupied market niches; advise opportunities including but not limited to quick profit, middle & term vision actions;
propose criteria and calendar to product rationalization
- Manage marketing initiatives; recommend strategy implementation; develop, implement and manage final marketing and advertising plan and campaign launch;
- collaborate with stakeholders including but not limited to regional, local, sales, logistics, commercial and marketing teams;
evaluate impact of innovation products implemented in channel and customer
- Forecast new products including but not limited to rolling booking based on analysis; ensure analysis of sales volume, new customers, price, and profitability
- Validate profitability of trading conditions; recommend pricing proposal; generate guidelines for prices including but not limited to credit notes, promotions and discounts;
manage promotional and portfolio strategies and incentives and project implementation
Co-design Brand Activation Plan at POS; manage POP, merchandising , inventory and new products / promotion availability at POS;
recommend shopper insights and customer information; negotiate point of sale materials, including but not limited to, budgets, logistics, distribution and assortment
- Develop and control trade marketing budget; ensure budget is tracked and controlled to meets company objectives; collaborate with marketing leads to develop and supervise regional trade marketing budget
- Generate Demand Planning for Campaigns, New Products and Promotions
- Develop and coordinate plans and strategic relationships with below the line (BTL) agencies; communicate product benefits and brand value / equity to sales teams;
- ensure collaboration of promotions and product communication with product managers and marketing team including but not limited to evaluation of geographic / category differences;
review, refine and monitor Trade Marketing Plans Implementation; approve strategic point of sale plans
- Ensure metrics are tracked and measured; results are communicated timely and accurately; and actionable recommendations are presented to stakeholders
- Manage brand performance including but not limited to brand metrics, KPI's; recommends action plan based on data.
- Hires, trains, supervises, and establishes schedules, work assignments, project plans, career development, performance goals and evaluations, resolve disciplinary concerns, and / or termination of assigned personnel
- Other duties as assigned
Minimum Qualifications
- Bachelor s degree in Business, Marketing or related field or equivalent work experience
- Five years of brand management experience
- Two years of consumer-packaged goods experience
- One year of supervisory or leadership experience
License / Certifications
N / A
Preferred Qualifications
- Bilingual in English and Spanish
- Project management skills
KNOWLEDGE, SKILLS & ABILITITES (KSA’s)
- Ability to identify complex problems, review information to collaborate and develop options then implement solutions
- Demonstrated ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate ideas verbally and in writing
- Ability to build professional relationships with cross functional teams while facilitating a collaborative environment
- Proficient with Microsoft office, including skills with Outlook, Word and PowerPoint with advanced Excel skills
ENVIRONMENTAL / WORKING CONDITIONS
Ability to travel up to 30% of the time
PHYSICAL REQUIREMENTS
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
Marketing Production Associate - Remote
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.
S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together.
As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow.
We are actively hiring for a Marketing Production Associate. Join us and support CSAA IG in achieving our goals.*Your Role : * Utilizes experience and acquired understanding of marketing to support Marketing Deployment and Operations.
May work on projects of moderate scope and utilizes analytical skills to make recommendations. Will deepen professional understanding of marketing, marketing deployment and marketing operations.
A primary function of this role is auditing marketing assets and data fields and the successful candidate must have an attention to detail, strong grammatical and editing skills and technical adaptability to work within multiple systems and data flows.
- Your work : Manage specific functions in Marketing Deployment and Operations, including audit of digital and direct mail assets and data fields.
- Develop proficiency in specific marketing deployment channels (direct mail, email, text, digital, etc.)* Support campaign development through translating requirements into the appropriate systems* Prepare and deploy campaign meta-data to enable post-campaign reporting and analysis* Provide operational support as needed and may own specific tasks* Review and approve invoices and track budgets* Create and maintain marketing files for the department* May lead projects of small to moderate scope* Create and maintain process documentation* Identify areas to continuously process improve and execute efficiently* Utilize customer insights, product knowledge and data to perform quality assessments against campaigns*Required Experience, Education and Skills Bachelor's degree in related area (BA / BS) or an equivalent combination of education and experience.
- 2 years’ experience in marketing* Strong project management skills* Receives general instruction on day-to-day work, detailed instruction on new assignments* Demonstrated knowledge of marketing principles, deployment and / or operations* Excellent organizational skills* Strong PC skills, including Word, PowerPoint and Excel* Ability to communicate clearly : written, visual and oral* Strong attention to detail and ability to prioritize work* Ability to create and maintain working partnerships with internal team and vendors*What would make us excited about you?
Knowledge of financial services industry* 3+ years’ experience in implementing direct response programs* Actively shapes our company culture (e.
g., participating in employee resource groups, volunteering, etc.)* Lives into cultural norms (e.g., willing to have cameras when it matters : helping onboard new team members, building relationships, etc.
Travels as needed for role, including divisional / team meetings and other in-person meetings* Fulfills business needs, which may include investing extra time, helping other teams, etc*CSAA IG Careers *At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large.
We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example.
We are citizens for a changing world, and we continually change to meet it.Join us if you * BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
COMMIT to being there for our customers and employees.* CREATE a sense of purpose that serves the greater good through innovation.
Recognition : We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https : / / careers.
csaa-insurance.aaa.com / us / en / benefits (https : / / careers.csaa-insurance.aaa.com / us / en / benefits)In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG : remote, hybrid, or in-person.
Submit your application to be considered. We communicate via email, so check your inbox and / or your spam folder to ensure you don’t miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]
com (mailto : [email protected]).As part of our values, we are committed to supporting inclusion and diversity at CSAA IG.
We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce.
The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.The national average hourly range for this position is $35.18 - $39.
09. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence.
The full hourly rate range for this position across all the states we hire in is $31.68 - $46.87. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary / hourly rate range based on your location.
Factors used to determine the actual salary offered may include location, experience, or education.Please note we are hiring for this role remote anywhere in the United States with the following exceptions : Hawaii, Alaska and California.
California exception does not apply to existing CA employees.*#li-tr1*#HP RX
Customer Marketing Representative
About the Company :
Coopers DIY is located in Tucson, AZ. The primary business is sales of homebrewing kits and ingredients under the Mr. Beer, Coopers DIY Beer and BrewArt brands.
We are the pioneer and leader of high quality, easy-to-use beer homebrewing products. We are the only homebrewing company owned by a brewery.
Our parent company and supplier of ingredients, Coopers Brewery, is over 160 years old and the largest independent brewery in Australia.
Job Description :
This position combines the duties of customer service (major focus) and consumer marketing via social media and website content.
It is a customer facing role so you should enjoy working with people and have a positive attitude. You must be team player who is willing to be flexible when the situation requires it. And, you like beer.
Major Duties and Responsibilities :
- Engage with customers via phone and online
- Process sales transactions
- Make suggestions and answer questions
- Manage social media
- Help resolve customer complaints in person, via phone, email, mail, or social media
- Assist with placement of orders, refunds, or exchanges
- Inform customers of deals and promotions
- Learn to trouble-shoot and answer brewing questions
- Utilize computer technology to handle high call volumes
- Close out and / or open call records.
- Maintain a positive representation of the company and associated brands at all times
Experience, Skills and Abilities :
- Must be 21+ years of age
- College degree desired, High School diploma or equivalent
- Experience in customer service
- Experience with social media creation and management
- Excellent communication and organization skills
- Experience with customer service software e.g. Freshworks
- Aptitude for learning
Benefits :
- Company paid health insurance, including dental, vision and disability
- 401K plus match