Call Center - Member Contact Center Rep 1
Call Center - Member Contact Center Rep 1
Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #305 Friday, June 30, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to : phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit / card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union.
MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities :
- Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
- Provides basic member service transactions, with quality and accuracy.
- Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
- Holds conversations that matter with members either in person or over the phone.
- Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
- Performs various duties including but not limited to : Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
- Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
- Recommends other products and services as appropriate from having conversations that matter with members.
- Performs a wide variety of account maintenance including but not limited to : changes of address, name changes, adding / updating account set up, adding / updating joint owners, adding / updating beneficiaries, closing accounts, processing deceased accounts and notary services.
- Identifies and reports any suspicious behavior or suspected fraud activity.
- Completes all required training and compliance modules.
- Treats all co-workers and members with respect.
- Supports and participates in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner.
- Maintains member and other sensitive information with confidentiality.
- Other related duties as assigned.
Qualifications :
- 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
- Basic understanding of financial products and services
- Professional verbal skills and etiquette
- Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
- Excellent follow up
- Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
- Excellent Written skills (Email) Grammar and Spelling
- Member service and organizational skills
- Work well with other departments Team player
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
- Willingness to make a difference
- Personable and professional
Education :
High School Diploma or equivalent
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Alaska : $16.39 - $20.49
- Arizona : $14.35 - $17.94
- Florida : $13.58 - $16.97
- Nevada : $14.71 - $18.38
- Southern California : $17.50 - $19.70
- Texas : $13.79 - $17.24
- Washington : $16.82 - $21.02
- Wyoming : $13.58 - $16.97
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Accounting/Finance/Treasury - Financial Analyst
Accounting / Finance / Treasury - Financial Analyst
Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #258 Monday, June 5, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
The Financial Analyst is responsible forproviding support in the development of the annual budget and the maintenance of the Asset / Liability Management (ALM) model.
Also supports the processfor producing the budget variance reports and completing meeting packages for the Pricing and Management ALCO Committees.
Adds value to the Credit Union by providingaccurate information and timely reporting related to the finance functions.
Responsibilities :
- Assists in the development and coordination of the annual budget and the creation of budget reports.
- Provides support to the ALM modeling and reporting.
- Assist, as directed by department leadership, in the Profitability process.
- Assists in the production of non-interest income and operating expense budget variance reports.
- Assists department managers with research as needed and follow through for the completion of the variance explanations.
- Assists in calculating deposit rate changes based on established pricing strategy and rate survey data.
- Assists in compiling reports and completing the various Committee Meeting packages.
- Assists in compiling reports and completing the Management ALCO Meeting packages.
- Assists in data gathering for audits, studies, and analyses as needed.
- Treats co-workers and members with respect.
- Supports and participates in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner.
- Performs other related duties as assigned.
- Maintains member and other sensitive information with confidentiality.
Qualifications :
- 1 to 3 years of similar or related experience in finance
- Good Understanding of budgeting, forecasting, financial statement and analysis
- Proficient in in Excel, Word and other Microsoft Office applications
- Good analytical skills
- Excellent verbal and written communication skills
- Financial institution experience
Education :
Bachelor's degree in finance, accounting, or a related field
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Southern California : $24.74 - $30.92
- Alaska : $25.73 - $32.17
- Arizona : $22.53 - $28.16
- Florida : $21.31 - $26.64
- Nevada : $23.08 - $28.85
- Texas : $21.65 - $27.06
- Washington : $26.40 - $32.99
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Marketing - VP Growth Marketing
Marketing - VP Growth Marketing
Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #301 Friday, June 30, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey! In conjunction with the SVP of Marketing, the VP Marketing oversees, develops and executes member acquisition, retention, and cross sell marketing campaigns that accelerates credit union’s growth across all regions and channels including retail and digital.
The VP Growth Marketing collaborates with internal business partners including Retail, Mortgage, Small Business, Product Management, Digital to ensure effective marketing campaigns that drive asset growth through new member acquisition, member retention, and increased cross sell with existing members.
Collaborates with Analytics team to develop campaign tracking metrics and insights that continuously improve campaign performance in terms of response rates and top of funnel leads.
Partners with Sales and Operations to increase lead conversions through sales funnel. The VP Growth Marketing position is also responsible for the credit union’s website, social media and online presence.
Oversees creative, campaign management, digital, and marketing specialist functions.
Responsibilities :
- Evaluate and develop campaign strategy and framework that focuses on driving growth from new customer acquisition, upsell / cross-sell and retention opportunities.
- Implement A / B tests to inform future initiatives and drive efficiencies
- Develop and execute integrated marketing campaign plans including key messaging, positioning, channel spend allocations and measurable objectives are all in alignment with business goals
- Lead efforts to ensure campaign measurement of campaign results and communication of campaign results on a regular cadence across cross-functional teams in order to inform augmentation of future campaign
- Work closely with a variety of agencies, media partners and cross-functional teams in driving business objectives
- Manages functional contributions from creative, digital marketing and marketing specialist to ensure high quality standards and quantity of marketing efforts to support company growth
- Oversees the lead management process and marketing technology, including marketing automation, and others. Contributes to the sales process.
Ensures member touchpoints are seamless across all channels
- Monitors performance provides ongoing performance feedback and coaching to direct reports, indirect reports and others as needed, and conducts performance & development conversations as well as effective performance evaluations.
- Expects and enables team members to support the work of peers.
- Provide appropriate communications and updates to up-line leader pertaining to areas of responsibilities.
- Actively engages in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner. Maintains the confidentiality of sensitive member, team member, and other corporate information.
- Treats co-workers and members with respect.
- Supports, participates and volunteers in, member community activities, member relations and events that promote member-centric experiences.
- Fulfills other, related duties, as assigned.
Qualifications :
- 7-10 years of progressive responsibilities and experience in marketing and / or related areas. Inclusive of 5-years decision-making and management experience.
- Comprehensive knowledge of fundamental marketing principles and strategies.
- Comprehensive knowledge of traditional and digital marketing channels.
- Comprehensive knowledge of marketing technologies, including marketing automation (Marketo), social and digital media, and other new and emerging tools.
- Strong working knowledge of SEO, SEM, and Google Analytics.
- Working knowledge of platforms / tools to improve effectiveness of Marketing (such as CuneXus and Q2)
- Strong management and interpersonal skills with all levels of staff across diverse functions.
Strong organizational skills.
- Excellent Copy Writing
- Strong problem-solving skills.
- Creative and able to develop innovative solutions.
- Excellent written, verbal, and presentation skills.
- Self-starter.
- Ability to develop and present strategic recommendations that would benefit the organization as a whole for the big picture and vision.
- Must be able to plan, coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion in a fast-paced environment.
- Ability to construct, analyze and provide reports with metrics either through Excel or Prism to key management, and stakeholders.
- Uses dashboards, scorecards, and best practices for reporting.
- Dealing with Ambiguity, Managing Vision and Purpose, Organizational Agility, Perspective, Strategic Agility
- Experience working at a financial institution
- Experience working for an organization with a regional model that includes some matrix reporting.
Education :
Bachelor’s Degree in marketing, advertising, communications, business management, or related field or equivalent work experience and / or training or education.
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Alaska : $119,842.15 - $149,802.69
- Arizona : $104,926.18 - $131,157.72
- California : $115,213.06 - $144,016.32
- Florida : $99,268.39 - $124,085.49
- Nevada : $107,497.90 - $134,372.37
- Texas : $100,811.42 - $126,014.28
- Washington : $122,928.22 - $153,660.27
- Wyoming : $99,268.39 - $124,085.49
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Call Center - Member Contact Center Rep 2
Call Center - Member Contact Center Rep 2
Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #269 Thursday, June 1, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
The primary role of the Member Contact Center Rep II is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to : phones, e-mail, web channels, mail, and facsimile.
Under minimal supervision, the MCC Rep II performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit / card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union.
The representatives are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities :
- Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person, over the phone, or through written communication.
- Responsible for providing efficient and timely service to the membership via phone, web channels, e-mail, mail, facsimile, and in person as applicable.
Provides basic member service transactions, with quality and accuracy.
- Responsible for providing efficient and timely service to the membership via written communications channels (i.e. chat, secure home banking messages, email, etc.) as applicable.
- Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
- Performs various duties including but not limited to : Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
Recommends other products and services as appropriate from having conversations that matter with members.
- Performs a wide variety of account maintenance including but not limited to : changes of address, name changes, adding / updating account set up, adding / updating joint owners, adding / updating beneficiaries, closing accounts, processing deceased accounts and notary services.
- Identifies and reports any suspicious behavior or suspected fraud activity.
- Completes all required training and compliance modules.
- Treats all co-workers and members with respect.
- Supports and participates in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner.
- Maintains member and other sensitive information with confidentiality.
- Other related duties as assigned.
Qualifications :
- 2 year retail customer service experience, ton include at least 1 year financial institution experience with a proven track record in meeting and or exceeding service and sales goals.
- 3 years related experience with a proven track record in meeting and or exceeding service and sales goals preferred.
- Solid knowledge of deposit, loan and ancillary products / services (Trust, IRA, certificates, loans, etc.).
- Working knowledge of applicable law, regulations, compliance practices and Credit Union procedures.
- Strong phone skills including professional verbal skills and etiquette.
- Solid computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam.
- Excellent follow up and Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs.
- Excellent Written skills (Email) Grammar and Spelling
- Member service and organizational skills
- Work well with other departments Team player
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature.
- Willingness to make a difference
- Personable and professional demeanor at all times.
- Home banking and Technical skills preferred
Education :
- High School or Equivalent
- Successful completion of all compliance related coursework
- Bi-lingual preferred
Website : nuvisionfederal.com / careers
Benefits :Pay scale by applicable geographic location :
- Alaska : $18.47 - $23.09
- Arizona : $16.17 - $20.22
- Florida : $15.30 - $19.13
- Nevada : $16.57 - $20.71
- Southern California : $17.76 - $22.20
- Texas : $15.54 - $19.42
- Washington : $18.95 - $23.68
- Wyoming : $15.30 - $19.13
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Marketing - VP Growth Marketing
Marketing - VP Growth Marketing
Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #301 Friday, June 30, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey! In conjunction with the SVP of Marketing, the VP Marketing oversees, develops and executes member acquisition, retention, and cross sell marketing campaigns that accelerates credit union’s growth across all regions and channels including retail and digital.
The VP Growth Marketing collaborates with internal business partners including Retail, Mortgage, Small Business, Product Management, Digital to ensure effective marketing campaigns that drive asset growth through new member acquisition, member retention, and increased cross sell with existing members.
Collaborates with Analytics team to develop campaign tracking metrics and insights that continuously improve campaign performance in terms of response rates and top of funnel leads.
Partners with Sales and Operations to increase lead conversions through sales funnel. The VP Growth Marketing position is also responsible for the credit union’s website, social media and online presence.
Oversees creative, campaign management, digital, and marketing specialist functions.
Responsibilities :
- Evaluate and develop campaign strategy and framework that focuses on driving growth from new customer acquisition, upsell / cross-sell and retention opportunities.
- Implement A / B tests to inform future initiatives and drive efficiencies
- Develop and execute integrated marketing campaign plans including key messaging, positioning, channel spend allocations and measurable objectives are all in alignment with business goals
- Lead efforts to ensure campaign measurement of campaign results and communication of campaign results on a regular cadence across cross-functional teams in order to inform augmentation of future campaign
- Work closely with a variety of agencies, media partners and cross-functional teams in driving business objectives
- Manages functional contributions from creative, digital marketing and marketing specialist to ensure high quality standards and quantity of marketing efforts to support company growth
- Oversees the lead management process and marketing technology, including marketing automation, and others. Contributes to the sales process.
Ensures member touchpoints are seamless across all channels
- Monitors performance provides ongoing performance feedback and coaching to direct reports, indirect reports and others as needed, and conducts performance & development conversations as well as effective performance evaluations.
- Expects and enables team members to support the work of peers.
- Provide appropriate communications and updates to up-line leader pertaining to areas of responsibilities.
- Actively engages in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner. Maintains the confidentiality of sensitive member, team member, and other corporate information.
- Treats co-workers and members with respect.
- Supports, participates and volunteers in, member community activities, member relations and events that promote member-centric experiences.
- Fulfills other, related duties, as assigned.
Qualifications :
- 7-10 years of progressive responsibilities and experience in marketing and / or related areas. Inclusive of 5-years decision-making and management experience.
- Comprehensive knowledge of fundamental marketing principles and strategies.
- Comprehensive knowledge of traditional and digital marketing channels.
- Comprehensive knowledge of marketing technologies, including marketing automation (Marketo), social and digital media, and other new and emerging tools.
- Strong working knowledge of SEO, SEM, and Google Analytics.
- Working knowledge of platforms / tools to improve effectiveness of Marketing (such as CuneXus and Q2)
- Strong management and interpersonal skills with all levels of staff across diverse functions.
Strong organizational skills.
- Excellent Copy Writing
- Strong problem-solving skills.
- Creative and able to develop innovative solutions.
- Excellent written, verbal, and presentation skills.
- Self-starter.
- Ability to develop and present strategic recommendations that would benefit the organization as a whole for the big picture and vision.
- Must be able to plan, coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion in a fast-paced environment.
- Ability to construct, analyze and provide reports with metrics either through Excel or Prism to key management, and stakeholders.
- Uses dashboards, scorecards, and best practices for reporting.
- Dealing with Ambiguity, Managing Vision and Purpose, Organizational Agility, Perspective, Strategic Agility
- Experience working at a financial institution
- Experience working for an organization with a regional model that includes some matrix reporting.
Education :
Bachelor’s Degree in marketing, advertising, communications, business management, or related field or equivalent work experience and / or training or education.
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Alaska : $119,842.15 - $149,802.69
- Arizona : $104,926.18 - $131,157.72
- California : $115,213.06 - $144,016.32
- Florida : $99,268.39 - $124,085.49
- Nevada : $107,497.90 - $134,372.37
- Texas : $100,811.42 - $126,014.28
- Washington : $122,928.22 - $153,660.27
- Wyoming : $99,268.39 - $124,085.49
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Call Center - Member Contact Center Rep 1
Call Center - Member Contact Center Rep 1
Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #305 Friday, June 30, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to : phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit / card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union.
MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities :
- Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
- Provides basic member service transactions, with quality and accuracy.
- Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
- Holds conversations that matter with members either in person or over the phone.
- Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
- Performs various duties including but not limited to : Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
- Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
- Recommends other products and services as appropriate from having conversations that matter with members.
- Performs a wide variety of account maintenance including but not limited to : changes of address, name changes, adding / updating account set up, adding / updating joint owners, adding / updating beneficiaries, closing accounts, processing deceased accounts and notary services.
- Identifies and reports any suspicious behavior or suspected fraud activity.
- Completes all required training and compliance modules.
- Treats all co-workers and members with respect.
- Supports and participates in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner.
- Maintains member and other sensitive information with confidentiality.
- Other related duties as assigned.
Qualifications :
- 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
- Basic understanding of financial products and services
- Professional verbal skills and etiquette
- Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
- Excellent follow up
- Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
- Excellent Written skills (Email) Grammar and Spelling
- Member service and organizational skills
- Work well with other departments Team player
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
- Willingness to make a difference
- Personable and professional
Education :
High School Diploma or equivalent
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Alaska : $16.39 - $20.49
- Arizona : $14.35 - $17.94
- Florida : $13.58 - $16.97
- Nevada : $14.71 - $18.38
- Southern California : $17.50 - $19.70
- Texas : $13.79 - $17.24
- Washington : $16.82 - $21.02
- Wyoming : $13.58 - $16.97
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Marketing - VP Growth Marketing
Marketing - VP Growth Marketing
Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #301 Friday, June 30, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey! In conjunction with the SVP of Marketing, the VP Marketing oversees, develops and executes member acquisition, retention, and cross sell marketing campaigns that accelerates credit union’s growth across all regions and channels including retail and digital.
The VP Growth Marketing collaborates with internal business partners including Retail, Mortgage, Small Business, Product Management, Digital to ensure effective marketing campaigns that drive asset growth through new member acquisition, member retention, and increased cross sell with existing members.
Collaborates with Analytics team to develop campaign tracking metrics and insights that continuously improve campaign performance in terms of response rates and top of funnel leads.
Partners with Sales and Operations to increase lead conversions through sales funnel. The VP Growth Marketing position is also responsible for the credit union’s website, social media and online presence.
Oversees creative, campaign management, digital, and marketing specialist functions.
Responsibilities :
- Evaluate and develop campaign strategy and framework that focuses on driving growth from new customer acquisition, upsell / cross-sell and retention opportunities.
- Implement A / B tests to inform future initiatives and drive efficiencies
- Develop and execute integrated marketing campaign plans including key messaging, positioning, channel spend allocations and measurable objectives are all in alignment with business goals
- Lead efforts to ensure campaign measurement of campaign results and communication of campaign results on a regular cadence across cross-functional teams in order to inform augmentation of future campaign
- Work closely with a variety of agencies, media partners and cross-functional teams in driving business objectives
- Manages functional contributions from creative, digital marketing and marketing specialist to ensure high quality standards and quantity of marketing efforts to support company growth
- Oversees the lead management process and marketing technology, including marketing automation, and others. Contributes to the sales process.
Ensures member touchpoints are seamless across all channels
- Monitors performance provides ongoing performance feedback and coaching to direct reports, indirect reports and others as needed, and conducts performance & development conversations as well as effective performance evaluations.
- Expects and enables team members to support the work of peers.
- Provide appropriate communications and updates to up-line leader pertaining to areas of responsibilities.
- Actively engages in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner. Maintains the confidentiality of sensitive member, team member, and other corporate information.
- Treats co-workers and members with respect.
- Supports, participates and volunteers in, member community activities, member relations and events that promote member-centric experiences.
- Fulfills other, related duties, as assigned.
Qualifications :
- 7-10 years of progressive responsibilities and experience in marketing and / or related areas. Inclusive of 5-years decision-making and management experience.
- Comprehensive knowledge of fundamental marketing principles and strategies.
- Comprehensive knowledge of traditional and digital marketing channels.
- Comprehensive knowledge of marketing technologies, including marketing automation (Marketo), social and digital media, and other new and emerging tools.
- Strong working knowledge of SEO, SEM, and Google Analytics.
- Working knowledge of platforms / tools to improve effectiveness of Marketing (such as CuneXus and Q2)
- Strong management and interpersonal skills with all levels of staff across diverse functions.
Strong organizational skills.
- Excellent Copy Writing
- Strong problem-solving skills.
- Creative and able to develop innovative solutions.
- Excellent written, verbal, and presentation skills.
- Self-starter.
- Ability to develop and present strategic recommendations that would benefit the organization as a whole for the big picture and vision.
- Must be able to plan, coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion in a fast-paced environment.
- Ability to construct, analyze and provide reports with metrics either through Excel or Prism to key management, and stakeholders.
- Uses dashboards, scorecards, and best practices for reporting.
- Dealing with Ambiguity, Managing Vision and Purpose, Organizational Agility, Perspective, Strategic Agility
- Experience working at a financial institution
- Experience working for an organization with a regional model that includes some matrix reporting.
Education :
Bachelor’s Degree in marketing, advertising, communications, business management, or related field or equivalent work experience and / or training or education.
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Alaska : $119,842.15 - $149,802.69
- Arizona : $104,926.18 - $131,157.72
- California : $115,213.06 - $144,016.32
- Florida : $99,268.39 - $124,085.49
- Nevada : $107,497.90 - $134,372.37
- Texas : $100,811.42 - $126,014.28
- Washington : $122,928.22 - $153,660.27
- Wyoming : $99,268.39 - $124,085.49
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Call Center - Member Contact Center Rep 1
Call Center - Member Contact Center Rep 1
Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #305 Friday, June 30, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to : phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit / card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union.
MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities :
- Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
- Provides basic member service transactions, with quality and accuracy.
- Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
- Holds conversations that matter with members either in person or over the phone.
- Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
- Performs various duties including but not limited to : Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
- Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
- Recommends other products and services as appropriate from having conversations that matter with members.
- Performs a wide variety of account maintenance including but not limited to : changes of address, name changes, adding / updating account set up, adding / updating joint owners, adding / updating beneficiaries, closing accounts, processing deceased accounts and notary services.
- Identifies and reports any suspicious behavior or suspected fraud activity.
- Completes all required training and compliance modules.
- Treats all co-workers and members with respect.
- Supports and participates in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner.
- Maintains member and other sensitive information with confidentiality.
- Other related duties as assigned.
Qualifications :
- 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
- Basic understanding of financial products and services
- Professional verbal skills and etiquette
- Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
- Excellent follow up
- Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
- Excellent Written skills (Email) Grammar and Spelling
- Member service and organizational skills
- Work well with other departments Team player
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
- Willingness to make a difference
- Personable and professional
Education :
High School Diploma or equivalent
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Alaska : $16.39 - $20.49
- Arizona : $14.35 - $17.94
- Florida : $13.58 - $16.97
- Nevada : $14.71 - $18.38
- Southern California : $17.50 - $19.70
- Texas : $13.79 - $17.24
- Washington : $16.82 - $21.02
- Wyoming : $13.58 - $16.97
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Call Center - Member Contact Center Rep 2
Call Center - Member Contact Center Rep 2
Alaska, USA Arizona, USA California, USA Florida, USA Kent, WA, USA Nevada, USA Texas, USA Wyoming, USA Virtual Req #269 Thursday, June 1, 2023 We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
The primary role of the Member Contact Center Rep II is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to : phones, e-mail, web channels, mail, and facsimile.
Under minimal supervision, the MCC Rep II performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit / card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union.
The representatives are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities :
- Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person, over the phone, or through written communication.
- Responsible for providing efficient and timely service to the membership via phone, web channels, e-mail, mail, facsimile, and in person as applicable.
Provides basic member service transactions, with quality and accuracy.
- Responsible for providing efficient and timely service to the membership via written communications channels (i.e. chat, secure home banking messages, email, etc.) as applicable.
- Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
- Performs various duties including but not limited to : Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
Recommends other products and services as appropriate from having conversations that matter with members.
- Performs a wide variety of account maintenance including but not limited to : changes of address, name changes, adding / updating account set up, adding / updating joint owners, adding / updating beneficiaries, closing accounts, processing deceased accounts and notary services.
- Identifies and reports any suspicious behavior or suspected fraud activity.
- Completes all required training and compliance modules.
- Treats all co-workers and members with respect.
- Supports and participates in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner.
- Maintains member and other sensitive information with confidentiality.
- Other related duties as assigned.
Qualifications :
- 2 year retail customer service experience, ton include at least 1 year financial institution experience with a proven track record in meeting and or exceeding service and sales goals.
- 3 years related experience with a proven track record in meeting and or exceeding service and sales goals preferred.
- Solid knowledge of deposit, loan and ancillary products / services (Trust, IRA, certificates, loans, etc.).
- Working knowledge of applicable law, regulations, compliance practices and Credit Union procedures.
- Strong phone skills including professional verbal skills and etiquette.
- Solid computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam.
- Excellent follow up and Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs.
- Excellent Written skills (Email) Grammar and Spelling
- Member service and organizational skills
- Work well with other departments Team player
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature.
- Willingness to make a difference
- Personable and professional demeanor at all times.
- Home banking and Technical skills preferred
Education :
- High School or Equivalent
- Successful completion of all compliance related coursework
- Bi-lingual preferred
Website : nuvisionfederal.com / careers
Benefits :Pay scale by applicable geographic location :
- Alaska : $18.47 - $23.09
- Arizona : $16.17 - $20.22
- Florida : $15.30 - $19.13
- Nevada : $16.57 - $20.71
- Southern California : $17.76 - $22.20
- Texas : $15.54 - $19.42
- Washington : $18.95 - $23.68
- Wyoming : $15.30 - $19.13
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Marketing - VP Growth Marketing
We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
In conjunction with the SVP of Marketing, the VP Marketing oversees, develops and executes member acquisition, retention, and cross sell marketing campaigns that accelerates credit union’s growth across all regions and channels including retail and digital.
The VP Growth Marketing collaborates with internal business partners including Retail, Mortgage, Small Business, Product Management, Digital to ensure effective marketing campaigns that drive asset growth through new member acquisition, member retention, and increased cross sell with existing members.
Collaborates with Analytics team to develop campaign tracking metrics and insights that continuously improve campaign performance in terms of response rates and top of funnel leads.
Partners with Sales and Operations to increase lead conversions through sales funnel. The VP Growth Marketing position is also responsible for the credit union’s website, social media and online presence.
Oversees creative, campaign management, digital, and marketing specialist functions.
Responsibilities :
Evaluate and develop campaign strategy and framework that focuses on driving growth from new customer acquisition, upsell / cross-sell and retention opportunities.
Implement A / B tests to inform future initiatives and driveefficiencies
- Develop and execute integrated marketing campaign plans including key messaging, positioning, channel spend allocations and measurable objectives are all in alignment with business goals
- Lead efforts to ensure campaign measurement of campaign results and communication of campaign results on a regular cadence across cross-functional teams in order to inform augmentation of future campaigns
- Work closely with a variety of agencies, media partners and cross-functional teams in driving business objectives
- Manages Functional contributions from creative, digital marketing and marketing specialist to ensure high quality standards and quantity of marketing efforts to support company growth.
- Oversees the lead management process and marketing technology, including marketing automation, and others. Contributes to the sales process.
Ensures member touchpoints are seamless across all channels
Monitors performance, provides ongoing performance feedback and coaching to direct reports, indirect reports and others as needed, and conducts performance & development conversations as well as effective performance evaluations.
Expects and enables team members to support the work of peers. Provide appropriate communications and updates to up-line leader pertaining to areas of responsibilities.
Actively engages in continuous improvement activities. Represents the Credit Union in a positive and professional manner.
Maintains the confidentiality of sensitive member, team member, and other corporate information. Treats co-workers and members with respect.
- Supports, participates and volunteers in, member community activities, member relations and events that promote member-centric experiences.
- Fulfills other, related duties, as assigned.
Qualifications :
- 7-10 years of progressive responsibilities and experience in marketing & / or related areas. Inclusive of 5-years decision-making and management experience.
- Comprehensive knowledge of fundamental marketing principles and strategies.
- Comprehensive knowledge of traditional and digital marketing channels.
- Comprehensive knowledge of marketing technologies, including marketing automation (Marketo), social and digital media, and other new and emerging tools.
Strong working knowledge of SEO, SEM, and Google Analytics.
- Working knowledge of platforms / tools to improve effectiveness of Marketing (such as CuneXus and Q2)
- Strong management and interpersonal skills with all levels of staff across diverse functions. Strong organizational skills.
- Excellent Copy Writing.
- Strong problem-solving skills. Creative and able to develop innovative solutions.
- Excellent written, verbal, and presentation skills. Self-starter.
- Ability to develop and present strategic recommendations that would benefit the organization as a whole for the big picture and vision.
- Must be able to plan, coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion in a fast-paced environment.
- Ability to construct, analyze and provide reports with metrics either through Excel or Prism to key management, and stakeholders.
Uses dashboards, scorecards, and best practices for reporting.
Dealing with Ambiguity, Managing Vision and Purpose, Organizational Agility, Perspective, Strategic Agility.
Education :
Bachelor’s Degree in marketing, advertising, communications, business management, or related field or equivalent work experience.
or training or education.
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Alaska : $119,842.15 - $149,802.69
- Arizona : $104,926.18 - $131,157.72
- California : $115,213.06 - $144,016.32
- Florida : $99,268 - $124,085.49
- Nevada : $107,497.90 - -$134,372.37
- Texas : $100,811.42 - $126,014.28
- Washington : $122,928.22 - $153,660.27
- Wyoming : $99,268.39 - $124,085.49
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Other details
- Pay Type Salary
- Employment Indicator Growth
- Telecommute % 100
- Required Education Bachelor’s Degree
- Alaska, USA
- Arizona, USA
- California, USA
- Florida, USA
- Kent, WA, USA
- Nevada, USA
- Texas, USA
- Wyoming, USA
- Virtual
Share this job :
Marketing - VP Growth Marketing
We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
In conjunction with the SVP of Marketing, the VP Marketing oversees, develops and executes member acquisition, retention, and cross sell marketing campaigns that accelerates credit union’s growth across all regions and channels including retail and digital.
The VP Growth Marketing collaborates with internal business partners including Retail, Mortgage, Small Business, Product Management, Digital to ensure effective marketing campaigns that drive asset growth through new member acquisition, member retention, and increased cross sell with existing members.
Collaborates with Analytics team to develop campaign tracking metrics and insights that continuously improve campaign performance in terms of response rates and top of funnel leads.
Partners with Sales and Operations to increase lead conversions through sales funnel. The VP Growth Marketing position is also responsible for the credit union’s website, social media and online presence.
Oversees creative, campaign management, digital, and marketing specialist functions.
Responsibilities :
Evaluate and develop campaign strategy and framework that focuses on driving growth from new customer acquisition, upsell / cross-sell and retention opportunities.
Implement A / B tests to inform future initiatives and driveefficiencies
- Develop and execute integrated marketing campaign plans including key messaging, positioning, channel spend allocations and measurable objectives are all in alignment with business goals
- Lead efforts to ensure campaign measurement of campaign results and communication of campaign results on a regular cadence across cross-functional teams in order to inform augmentation of future campaigns
- Work closely with a variety of agencies, media partners and cross-functional teams in driving business objectives
- Manages Functional contributions from creative, digital marketing and marketing specialist to ensure high quality standards and quantity of marketing efforts to support company growth.
- Oversees the lead management process and marketing technology, including marketing automation, and others. Contributes to the sales process.
Ensures member touchpoints are seamless across all channels
Monitors performance, provides ongoing performance feedback and coaching to direct reports, indirect reports and others as needed, and conducts performance & development conversations as well as effective performance evaluations.
Expects and enables team members to support the work of peers. Provide appropriate communications and updates to up-line leader pertaining to areas of responsibilities.
Actively engages in continuous improvement activities. Represents the Credit Union in a positive and professional manner.
Maintains the confidentiality of sensitive member, team member, and other corporate information. Treats co-workers and members with respect.
- Supports, participates and volunteers in, member community activities, member relations and events that promote member-centric experiences.
- Fulfills other, related duties, as assigned.
Qualifications :
- 7-10 years of progressive responsibilities and experience in marketing & / or related areas. Inclusive of 5-years decision-making and management experience.
- Comprehensive knowledge of fundamental marketing principles and strategies.
- Comprehensive knowledge of traditional and digital marketing channels.
- Comprehensive knowledge of marketing technologies, including marketing automation (Marketo), social and digital media, and other new and emerging tools.
Strong working knowledge of SEO, SEM, and Google Analytics.
- Working knowledge of platforms / tools to improve effectiveness of Marketing (such as CuneXus and Q2)
- Strong management and interpersonal skills with all levels of staff across diverse functions. Strong organizational skills.
- Excellent Copy Writing.
- Strong problem-solving skills. Creative and able to develop innovative solutions.
- Excellent written, verbal, and presentation skills. Self-starter.
- Ability to develop and present strategic recommendations that would benefit the organization as a whole for the big picture and vision.
- Must be able to plan, coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion in a fast-paced environment.
- Ability to construct, analyze and provide reports with metrics either through Excel or Prism to key management, and stakeholders.
Uses dashboards, scorecards, and best practices for reporting.
Dealing with Ambiguity, Managing Vision and Purpose, Organizational Agility, Perspective, Strategic Agility.
Education :
Bachelor’s Degree in marketing, advertising, communications, business management, or related field or equivalent work experience.
or training or education.
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Alaska : $119,842.15 - $149,802.69
- Arizona : $104,926.18 - $131,157.72
- California : $115,213.06 - $144,016.32
- Florida : $99,268 - $124,085.49
- Nevada : $107,497.90 - -$134,372.37
- Texas : $100,811.42 - $126,014.28
- Washington : $122,928.22 - $153,660.27
- Wyoming : $99,268.39 - $124,085.49
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Other details
- Pay Type Salary
- Employment Indicator Growth
- Telecommute % 100
- Required Education Bachelor’s Degree
- Alaska, USA
- Arizona, USA
- California, USA
- Florida, USA
- Kent, WA, USA
- Nevada, USA
- Texas, USA
- Wyoming, USA
- Virtual
Share this job :
Call Center - Member Contact Center Rep 1
We embrace passionate Team Members who consistently display our values : United, Informative, Approachable, Caring and Transparent.
We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.
We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to : phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit / card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union.
MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities :
- Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.
- Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone.
- Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
- Performs various duties including but not limited to : Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
Recommends other products and services as appropriate from having conversations that matter with members.
- Performs a wide variety of account maintenance including but not limited to : changes of address, name changes, adding / updating account set up, adding / updating joint owners, adding / updating beneficiaries, closing accounts, processing deceased accounts and notary services.
- Identifies and reports any suspicious behavior or suspected fraud activity.
- Completes all required training and compliance modules.
- Treats all co-workers and members with respect.
- Supports and participates in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner.
- Maintains member and other sensitive information with confidentiality.
- Other related duties as assigned.
Qualifications :
- 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
- Basic understanding of financial products and services
- Professional verbal skills and etiquette
- Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
- Excellent follow up
- Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
- Excellent Written skills (Email) Grammar and Spelling
- Member service and organizational skills
- Work well with other departments Team player
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
- Willingness to make a difference
- Personable and professional
Education :
High School Diploma or equivalent
Website : nuvisionfederal.com / careers
Pay scale by applicable geographic location :
- Alaska : $16.39 - $20.49
- Arizona : $14.35 - $17.94
- Florida : $13.58 - $16.97
- Nevada : $14.71 - $18.38
- Southern California : $17.50 - $19.70
- Texas : $13.79 - $17.24
- Washington : $16.82 - $21.02
- Wyoming : $13.58 - $16.97
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training / education, etc.
California Employee Privacy Notice :
Benefits :Covid-19 Precaution(s) :
- Remote Interview Process (some positions vary)
- In-Person Interview required for Front-Line Positions
- Social Distancing and Mask Guidelines in place
Other details
- Job Function Direct
- Pay Type Hourly
- Employment Indicator Replacement
- Telecommute % 100
- Required Education High School
- Alaska, USA
- Arizona, USA
- California, USA
- Florida, USA
- Kent, WA, USA
- Nevada, USA
- Texas, USA
- Wyoming, USA
- Virtual
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