Summary :

Supervise Guest Room Attendants, Laundry Attendants, and Housekeeping Attendants. Assign job tasks, inspect clean rooms, and continuously train staff, ensuring excellent guest service.

Responsibilities

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging / brand basics. Understand the WL Way.
• Ensure staff follows brand standards and the department can pass a brand standards audit.
• Supervise Housekeeping staff including GRA’s, Laundry Attendants, House Aides, and Public Area Attendants. Complete schedule.

Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their checklist or railroad schedule and taking their breaks.

• Assign specific duties to staff for efficient operation of Housekeeping.
• Oversee department in absence of Housekeeping Manager.
• Complete inventory, ordering, and daily payroll as directed.
• Ensure that all associates have proper supplies, equipment and uniform including nametag, gloves and goggles.
• Capable of performing all hourly functions and operating all equipment in department.
• Assist in training new associates and cross-training existing associates according to the Certification Program.
• Assist in interviewing and hiring new associates for the department.
• Resolve routine associate issues as needed and bring issues to the attention of the Department Manager as necessary. Make recommendations to manager in accordance with progressive discipline policy.
• Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately.

Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates.

Follow proper use of approved chemicals and accurately label chemical containers. Always use gloves when handling chemicals.

Complete Chemical Training and Blood borne Pathogen Training.

Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required.

Use personal protective equipment.

• Promote teamwork and associate morale. Treat people with respect.
• Recognize associate successes via the White Lodging Recognition Program.
• Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately.
• Represent department at staff meetings as required.
• Know laws concerning treatment of trespassers.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.

Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.

• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment.
• Respond to all pages and radio calls immediately.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings ( mall, restaurants).
• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints
• Print out daily reports and break out the house by completing Housekeeping boards.
• Inspect guestrooms and public areas on a daily basis to ensure cleanliness standards and that rooms are ready for check in.

Keep pace with guestroom inspections to have no waits.

• Communicate and enforce the property’s policies and procedures.
• Ensure cleanliness and organization of linen room, laundry area, lost and found, storage rooms, associate break room and Guest Room Attendant’s carts.
• Know and monitor proper Guestroom Entry Procedures located in the Red Emergency Response Procedures Manual. Before entering a guestroom, knock on the door three times and announce "Guest Room Attendant."
• Ensure Housekeeping staff is consistently following proper sign-in and sign-out for master keys in compliance with key control procedure.
• Inspect guestrooms for maintenance needs and complete work orders if needed. This includes fixtures, televisions, radios, heating / cooling equipment, dishwasher, refrigerator, etc.
• Monitor the proper settings for heating / cooling equipment and radio.
• Train staff on how to operate laundry equipment.
• Monitor, coach, and complete the 10 Step Departure Cleaning Process.
• Monitor, coach, and complete the 8 Step Stayover Cleaning Process.
• Capable of moving items such as linen, terry, boxes, housekeeping cart Know and train proper moving and lifting procedures identified in the Department Orientation Training.
• Monitor and maintain established productivity standards.
• Schedules REX, RAPS and associate meetings.
• Communicate ready-room status to the Front Desk in a timely manner. Minimize or eliminate guests waiting for rooms.
• Assist in cleaning rooms and laundry, if needed.
• Monitor to ensure that at the end of each shift, staff cleaned, organized and restocked housekeeping cart, following White Lodging and hotel brand standards.
• Carts should be stored in designated area.
• Ensure that the Housekeeping Attendant is completing his / her tasks (buff floors, perform carpet care, empty trash containers in all public areas, clean ashtrays and ash urns, etc.)
• Monitor cleanliness of hotel including parking lot and exterior entrances.
• Ensure security and confidentiality of all guest and hotel information and material.
• Utilize property Service Recovery / Defect Tracking processes.
• Report unsafe conditions and suspicious activity to Security / Management.
• Perform closing shift duties.
• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual.

Have a thorough knowledge of emergency procedures.

• Perform other duties as assigned.
• Available to work nights, weekends, and holidays as necessary.

Other Information

Housekeeping Staff

Position Summary :

Under the direction of the Housekeeping Coordinator and Maintenance Director, Housekeeping Staff are responsible for the cleanliness, sanitization, and overall appearance of Morgan's Wonderland Camp (MWC) property with the purpose of providing a safe and welcoming environment for campers, guests, volunteers, groups, and staff.

Key aspect of this role's focus include frequent cleaning and sanitization of camp property in adherence to MWC's COVID-19 guidelines, equipment and supply upkeep, and overall beautification of MWC.

This role works closely with the Maintenance / Operations Team as well as all other Camp departments.

Essential Duties and Responsibilities :

Departmental Direction

• Ensure routine cleaning and sanitization of cabins and other residential areas according to weekly Camp schedule
• Ensure routine cleaning and sanitization of medical building, front offices, and various building interiors
• Wash, clean, and sanitize pool towels, and various linens
• Prepare residential areas for incoming guests according to guidelines
• Properly maintain all equipment, supplies, furnishing, and vehicles.
• Ensure all equipment remains in proper working order and in compliance with operating procedures.
• Document repairs and maintenance through written work order system.
• Communicate regularly to Housekeeping Coordinator on all issues as they relate
• Maintain routine cleaning and sanitization strategies for all buildings and activity areas in adherence to MWC'S COVID-19 guidelines.
• Ensures all aspects of cleaning and sanitization strategies are in compliance with safety standards set by local, state, and federal regulations, insurance, and ACA.
• Ensures buildings, activity areas, and storage sites are clean and safe according to OSHA standards.
• Responsible for responding appropriately to housekeeping emergencies (i.e. bed bugs, virus sanitization, etc.)
• Provide support for camp activities.
• Participates in on-going professional development and maintain an understanding of current best-practices.
• Actively support and promote a safe environment and ensure that proper safety precautions are being followed.
• Mitigate risk whenever possible and make safety recommendations to all departments.

Knowledge of :

• Ability to understand and adhere to local, state, federal and ACA health and safety regulations.
• Understanding of housekeeping procedures and skills, and ability to execute these.
• Knowledge and experience with housekeeping supplies and equipment.
• Knowledge of housekeeping procedures relating to large-scale properties.

Qualifications

• Education : High School degree or equivalent required. Some college preferred
• Experience : At least 1 year of experience in related field.
• Commitment to the mission and core values of Morgan's Wonderland as well as the implementation of these values in all daily work activity.
• Must possess high levels of self-motivation, attention to detail, and time-management.
• Ability to exercise independent thinking and initiative.
• Ability to deal with complex situations or issues and make effective, timely and appropriate decisions.

Working Conditions

• Work is performed in a fast-paced office and outdoor environment.
• Much physical effort required on a routine basis : ability to use up to 50 pounds of force frequently.
• Ability to grasp, push, pull, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups and foot and / or hand-eye coordination.
• Work requires a lot of physical agility for doing majority of assigned work, including but not limited to : bending for items below or reaching for items above the individual;

crawling under desks; stooping, and climbing step stools or ladder.

• Visual acuity is required for reading computer screens and / or documents and making changes as necessary / required.
• Job requires high levels of alertness and concentration. This position requires analytical abilities and multitasking in order to identify problems and recommend solutions

This is a full-time, hourly position.

Summary

The Housekeeping Office Coordinator assists with all office duties of the housekeeping department such as payroll, ordering, etc.

This position has a high level of guest phone contact. This person must demonstrate proficiency in Microsoft word and excel and have the ability to type 25 wpm.

Excellent communication and organizational skills required.

The primary purpose of your job position is to perform the day-to-day activities of the Housekeeping Department, more specifically the floors tech, in accordance with current federal, state, and local standards, guidelines and regulations governing our facility, and as may be directed by the Administrator, and / or the Housekeeping Supervisor, to assure that our facility is maintained in a clean, safe, and comfortable manner.

Make sure that work / cleaning schedules are followed.

Report all accidents / incidents to your supervisor

Coordinate daily housekeeping services with nursing services when performing

routine cleaning assignments in resident living and / or recreational areas.

Attend departmental and staff meetings as directed or called.

Clean work / supply carts, equipment, etc., as necessary or directed.

Make sure that equipment is cleaned and properly stored at the end of the shift.

Perform day-to-day housekeeping functions as assigned.

May be necessary to assist in the evacuation of residents during emergency situations.

Honor the residents’ personal and property rights.

Inform resident when it is necessary to move his / her personal possessions during cleaning procedures.

Description

The Room Attendant is responsible for maintaining clean and attractive guestrooms to Brand Standards while providing attentive, courteous, and efficient service to all guests.

REASONABLE ACCOMMODATION STATEMENTTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and / or function satisfactorily.

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

RequirementsQUALIFICATION STANDARDSEducation & Experience :

High School diploma or equivalent and / or experience in a hotel or a related field preferred. Physical requirements : Flexible and long hours are sometimes required.

Weekends & Holidays. Medium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly needing to lift, carry, push, pull or otherwise move objects.

Ability to stand during the entire shift. General Requirements : Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.

Attend all hotel required meetings and training. Maintain regular attendance in compliance with Presidian’s Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, nametag, and footwear.

Comply with Presidian’s Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas. Must be able to maintain the confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management. Maintain a warm, friendly, and positive attitude at all times.","jobLocation" : "@type" : "Place","address" : "@type" : "PostalAddress","streetAddress" : " NW Loop ","addressLocality" : "San Antonio","addressRegion" : "TX","postalCode" : "-","addressCountry" : "US" (function init() if (window.

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