Position Summary

Responsible for supervising the activities of Room Attendants, Turndown Attendants, and Housemen to consistently meet Biltmore standards of cleanliness and guest service.

This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Directly supervise the Room Attendants and Housemen assigned to his or her area.
• Provide open communication, training, coaching, counseling, and feedback on performance to ensure maximum efficiency.
• Ensure that the Room Attendants carry out their work load in a timely basis to ensure a smooth flow of the Housekeeping operation.
• Ensure that all areas of the Biltmore are kept according to established standards.
• Ensure that all Biltmore policies and procedures are followed.
• Inspect guest rooms, hallways, elevators, public areas, and back of the house.
• Complete room inspections according to Leading Hotel standards.
• Supervise the cleaning of each guest room.
• Perform room status reporting.
• Request any maintenance work required.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Decide in problem situations and takes appropriate corrective actions.
• Orient and train new employees.
• Carry out continuous on-the-job training.
• Ensure compliance with accident / loss prevention programs, health / sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
• Recommend disciplinary action as appropriate.
• Follow through on projects assigned by Assistant Director of Housekeeping or Director of Housekeeping.
• Requisition guest and cleaning supplies.
• Manage supplies in order to control inventory and ensure proper supplies are available while controlling costs.
• Submit prompt and accurate reports.
• Assist with taking inventories, as required.
• Assist employees during peak periods and in case of emergencies.
• Carry out other duties as requested by the Housekeeping Manager or Director of Housekeeping.

Team Lead Responsibilities

Responsible for supporting management in conducting internal department audits of all LHW Standards for their specific department.

Attend all Biltmore Hotel Team Lead meetings facilitated by the Training & Development Manager.

Required to complete the department quota of audits per week / per month as assigned by the Department Head and Training & Development Manager.

Assist managers / supervisors in creating and maintaining current department training manuals and training new and existing employees.

TITLE Housekeeping Supervisor

ABOUT THE ORGANIZATION

Inspired by the luxury of first-class travel and uncompromisingly designed around guests, YOTEL takes the essential elements of luxury hotels into smart spaces and deliver extraordinary value with areas for co-working, social gatherings and exercise in sought after locations.

YOTEL's feature their signature adjustable SmartBed™ , rejuvenating rain showers with high spec amenities, SMART TVs, multi power and USB points and easy connectivity to free WiFi.

Under the YOTEL umbrella are three brands, YOTELAIR for short stays from 4 to 24hrs and based in transport hubs, YOTEL for urban city stays for just a few nights and YOTELPAD, the recently launched long stay brand.

We appeal to those who find traditional hotels uninspiring, searching for a different experience and not just a great sleep.

We deliver that experience to Generation YO through awesome people, smart design and the creative use of technology. We provide unique spaces, each with their own personality, connected by a sense of community, all delivered with a touch of fun and tons of passion.

We are inclusive, we are confident and innovative, we are YOTEL!

LOCATION YOTEL Miami

POSITION Housekeeping Manager (Miami)

DESCRIPTION

YOTEL is challenging the status quo, it’s in our DNA!

YOTEL appeals to those who find traditional hotels uninspiring. We deliver a fresh hotel experience through awesome people, smart design, the creative use of technology and unique spaces, each with their own personality, all of which are connected by a sense of community.

Our people deliver all of this with a touch of fun and tons of passion.

The Housekeeping Supervisor is responsible for all duties of the housekeeping operations and cleanliness levels in all areas of the hotel.

They must be able to effectively communicate both verbally and written, with all level of crew members and guests in an attentive, friendly, courteous and service oriented manner.

On a daily basis the Housekeeping Supervisor will inspect the public spaces, guest rooms and crew areas for cleanliness, assign tasks to the various crew on duty in housekeeping, help with guest requests and process inventory counts.

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POSITION REQUIREMENTS :

• High school degree or GED preferred
• Previous hotel experience is preferred
• Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.

Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer printouts.

Must be able to understand and follow verbal / written instructions and communicate both verbally and in writing.

Must have upper body strength to lift to 50lbs. continually throughout shift. Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift.

Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded cabin crew cart, weighing up to 50lbs.

through hallways and into / out of closets during entire workday.

Basic commercial cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder / stepping stool.

Exposure to hazardous chemicals on a continual basis.

What are YOTEL people like?

• Pro-active with a can do’ positive attitude
• Likes to be busy, always looking for the next task or goal to achieve
• Great attention to detail in everything that they do
• Sociable and confident with each other and our guests
• Friendly, warm and welcoming always
• Professional in their outlook, taking pride in their appearance, performance and reputation
• Takes responsibility for their actions and those of the wider team
• Like to own problems and find solutions for the benefit of the guests and teams alike

SALARY 45,000

SHIFT

FULL-TIME / PART-TIME Full-Time

EXEMPT / NON-EXEMPT : Non-Exempt

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities.

We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

The Housekeeping Coordinator's primary responsibility is the daily coordination of the Housekeeping operations. The Housekeeping Coordinator is responsible for ensuring that the department achieves 5 Star service delivery through effective communication and follow up.

The Housekeeping Coordinator serves as the liaison between the Housekeeping department and Front Office, Engineering, Security, and Food and Beverage departments.

DUTIES AND RESPONSIBILITIES

• Takes appropriate action to correct deficient conditions, behavior, and work practices.
• Produces schedules and room assignments for employees in accordance with staffing guides / productivity requirements. Reviews and adjusts staffing daily to ensure optimum staffing levels.

Reviews assignments of employees and make adjustments.

• Communicates throughout the day with Front Office and other departments to ensure total guest satisfaction.
• Monitors consumption and orders replacement of guest and cleaning supplies.
• Manages administrative functions in accordance with established standards.
• Evaluates shift assignments and prioritizes work-load; manages housekeeper's boards & assignments ensuring compliance with the CBA.
• Assists the Housekeeping Manager in opening up the guest room distribution including managing variances between Room Attendants scheduled versus needed.
• Follows Housekeeping Manager's direction and calls in employees, if necessary.
• Coordinates and distributes guest requests and ensures they are addressed.
• Manages early arrivals / VIPs' special requests by continuously providing update for Housekeeping Managers on priority of rooms needed
• Monitors occupancy status of guest rooms on a constant basis.
• Coordinates Lost & Found with the Security Department.
• Maintains accurate record of all receivables into the department
• Produces and provides a report of the supervisors at the end of their shift to include; assigned rooms vs complete number of rooms
• Monitors and confirms public area attendant progress throughout the day, every two hours. Collects their daily tracking checklist.
• Collects guest preferences from room attendant and turndown attendant. Provides to Housekeeping MOD daily.
• Answers Housekeeping office telephones, radios, and e-mails
• Obtains guest requests throughout the resort and dispatches to appropriate team member to complete
• Communicates clearly and effectively with all resort departments for Housekeeping needs
• Works closely with the Front Office Department securing rooms for VIP arrivals, expedited service requests, and custom guestroom needs

QUALIFICATIONS

• Previous Front Office and / or Housekeeping experience
• Professional demeanor; ability to remain calm under pressure & handle every request with a smile.
• Computer proficiency in Microsoft Office, including Outlook
• Excellent communication skills both spoken and written
• Able to consistently offer professional, friendly, and engaging service
• Ability to work in a fast-paced environment
• Organized individual with high degree of professionalism
• Demonstrates superior phone etiquette; prior experience with multi-line phone systems, 2 way radio systems, etc
• Able to work a shift schedule including weekends and Holidays

Coral Reef Subacute Care Center -

Housekeeping Lead

Responsibilities :

• Ensures that rooms are turned efficiently and in accordance with cleanliness standards.
• Inspects Room Attendants rooms daily and checks stay over rooms at random.
• Assists in cleaning rooms, the public area, and working in the laundry department when necessary.
• Reports any discrepancy in room status immediately to Director.
• Inspects maintenance rooms.
• Ensures that room attendants have all the supplies they need to carry out their functions.
• Assists with key control.
• Must be willing to be hands on and able to multitask in a fast paced, dynamic environment.
• Follow departmental policies and procedures.
• Assists with the department annual reviews.
• Assist with payroll / schedules.
• Follow departmental policies and procedures.
• Performs related duties as assigned.

Experience :

• Housekeeping : 3 years (Required)
• Housekeeping Supervisor : 1 year (Preferred)

An Equal Opportunity Employer

Overview :

The Housekeeping Aide cleans and maintains all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness.

He / she will provide linen supplies for Room Attendants and stock floor closets. He / she delivers and retrieves items requested by guests and Floor Supervisor.

Key Duties & Responsibilities :

• Check assigned floor closets and complete linen requisition to replenish linen supplies.
• Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram.
• Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves / counters; sweep and wax floor;

remove non-floor closet items and transport to proper storage areas.

• Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
• Remove all dirty glassware from assigned Room Attendants' carts and closets. Transport to Stewarding. Return clean and capped glasses to floor closets in racks.
• Clean designated areas with proper chemicals, tools, and equipment
• Wipe down all surfaces of vending machines, ice machines, laundry machines / counters / shelves.
• Ensure that nothing is stored in stairwells.
• Transport any Room Service trays / items in guest hallways to service elevator landings.
• Check under furniture for debris and remove if present.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
• Dust and polish all woodwork.
• Remove all dust, debris, and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps, light fixtures, and light switches; check for proper working condition.
• Remove dust, spots and smears from windows, frames, and ledges; wash windows as assigned.
• Remove dust, grease and smears from house / public phones and reposition properly.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges, and corners.
• Polish all brass surfaces.
• Empty trash containers, ashtrays and ash urns in public areas.
• Remove trash; debris and cobwebs from balconies / patios.
• Empty vacuum cleaner bags, replace and clean machines.
• Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
• Transport guest laundry and dry cleaning to correct guest rooms.
• Handle guest requests for shoeshines as assigned; retrieve shoes from guest room, shine shoes and return to guest room.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of guest room access and hotel property.
• Make up cribs and rollaway beds; transport to designated rooms.
• Turn mattress and box springs according to rotation schedule.
• Stock Housekeeping department supplies.
• Assist Lobby Attendant as assigned.

Education and Experience :

• Some high school education preferred.
• No prior experience required.

Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.