The Biltmore Jobs (1)

Position Summary

Responsible for supervising the activities of Room Attendants, Turndown Attendants, and Housemen to consistently meet Biltmore standards of cleanliness and guest service.

This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Directly supervise the Room Attendants and Housemen assigned to his or her area.
• Provide open communication, training, coaching, counseling, and feedback on performance to ensure maximum efficiency.
• Ensure that the Room Attendants carry out their work load in a timely basis to ensure a smooth flow of the Housekeeping operation.
• Ensure that all areas of the Biltmore are kept according to established standards.
• Ensure that all Biltmore policies and procedures are followed.
• Inspect guest rooms, hallways, elevators, public areas, and back of the house.
• Complete room inspections according to Leading Hotel standards.
• Supervise the cleaning of each guest room.
• Perform room status reporting.
• Request any maintenance work required.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Decide in problem situations and takes appropriate corrective actions.
• Orient and train new employees.
• Carry out continuous on-the-job training.
• Ensure compliance with accident / loss prevention programs, health / sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
• Recommend disciplinary action as appropriate.
• Follow through on projects assigned by Assistant Director of Housekeeping or Director of Housekeeping.
• Requisition guest and cleaning supplies.
• Manage supplies in order to control inventory and ensure proper supplies are available while controlling costs.
• Submit prompt and accurate reports.
• Assist with taking inventories, as required.
• Assist employees during peak periods and in case of emergencies.
• Carry out other duties as requested by the Housekeeping Manager or Director of Housekeeping.

Team Lead Responsibilities

Responsible for supporting management in conducting internal department audits of all LHW Standards for their specific department.

Attend all Biltmore Hotel Team Lead meetings facilitated by the Training & Development Manager.

Required to complete the department quota of audits per week / per month as assigned by the Department Head and Training & Development Manager.

Assist managers / supervisors in creating and maintaining current department training manuals and training new and existing employees.