Director, Hotel Services - Hybrid

Full-time

Job Description

At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people’s lives.

And we believe that people should travel well. Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel.

We’re looking for an amazing Director, Hotel Services to fill this role, which is based in our Seattle office. You’ll be responsible for Leading the management, coordination, and administration of all Shipboard Rooms Division areas (Guest Services and Housekeeping) as well as Finance Administration to promote a seamless continuous approach in achieving consistently high levels of guest satisfaction and employee retention while meeting financial targets.

Closely coordinates with other Hotel Departments as well as the Finance department.

Here’s a summary of what Seabourn is looking for in its Director, Hotel Services. Is this you?

Responsibilities

  • Lead and direct the Guest Services and Housekeeping Departments in the overall management of operations
  • Ensure that guest service standards are met and developed to maintain consistent drive Customer service programs that enhance / increase / foster customer loyalty high levels of excellent guest service
  • Establish financial plans and budget requirements for the Department. Responsible for shipboard Budget Report Templates and reporting.
  • Review guest experience satisfaction metrics and and retention
  • Review annual objectives composed by department heads and monitor progress to completion over coming year
  • Manage succession planning, sponsor career development and drive talent acquisition. Oversee performance management for the Department and develop high potential employees and closely liaise with planning to ensure adequate staffing onboard the vessels
  • Manage partnerships, departments and vendors to enhance relationships and collaboration efforts
  • Work with shipboard talent to develop and refine Group, Event, VIP and Loyalty signature and recognition services
  • Lead in the implementation of company initiatives and, working with shipboard and corporate management, ensure the creation and delivery of Team Member training programs to establish continuity of service, procedures, and Team member experience across all business units
  • Drive the development, validation and acquisition of new processes, technology (including testing), and systems for streamlining operational effectiveness, integrating automation and seeking innovation
  • Work with shoreside partners in refining, streamlining and enhancing procedures, systems and compliance with regulatory requirements for effective embarkation, disembarkation and movement of people en masse
  • Maintain existing technology and drive innovation forward
  • Manages the content for Guest Operations within HESS-MS
  • Manages printed matters onboard to ensure consistency within fleet; liaises closely with Technical to ensure functionality and maintenance of printing equipment

Requirements

  • Degree or equivalent experience in hospitality, travel, finance or business management
  • 10+ years of Hospitality management experience
  • 10 years of diverse multi-cultural staff management and development experience
  • Strong understanding of Customer service concepts
  • Demonstrated ability to lead, motivate and develop talent
  • Strong interpersonal and organizational skills
  • Strong analytical, inductive, and deductive skills
  • Understanding of the direct and indirect impact of operational decisions on financial results
  • Excellent team building skills with a proven track record in mentoring / leading successful teams.
  • Ability to articulate a vision and gain buy-in
  • Ability to collaborate with Sales, Marketing, Entertainment, Reservations, Loyalty Programs, Land Programs and Ship inventory to create synergies that enhance product perception and delivery
  • Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Rewards & Incentives
  • Base Salary Range : $119,900.00 to $161,800.00. The range is applicable for the labor market where the role is intended to be hired.

Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.

Please visit our site to learn more about our Culture Essentials, Corporate vision Statement and our Core Values at : https : / / www.

seabourn.com / en US / our-company / mission-values.html

Seabourn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Seabourn will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.

If you have a disability and require assistance in this application process, please contact [email protected]

Apply Now

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Job Description

At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people’s lives.

And we believe that people should travel well. Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel.

We’re looking for an amazing Director, Hotel Services to fill this role, which is based in our Seattle office. You’ll be responsible for Leading the management, coordination, and administration of all Shipboard Rooms Division areas (Guest Services and Housekeeping) as well as Finance Administration to promote a seamless continuous approach in achieving consistently high levels of guest satisfaction and employee retention while meeting financial targets.

Closely coordinates with other Hotel Departments as well as the Finance department.

Here’s a summary of what Seabourn is looking for in its Director, Hotel Services. Is this you?

Responsibilities

  • Lead and direct the Guest Services and Housekeeping Departments in the overall management of operations
  • Ensure that guest service standards are met and developed to maintain consistent drive Customer service programs that enhance / increase / foster customer loyalty high levels of excellent guest service
  • Establish financial plans and budget requirements for the Department. Responsible for shipboard Budget Report Templates and reporting.
  • Review guest experience satisfaction metrics and and retention
  • Review annual objectives composed by department heads and monitor progress to completion over coming year
  • Manage succession planning, sponsor career development and drive talent acquisition. Oversee performance management for the Department and develop high potential employees and closely liaise with planning to ensure adequate staffing onboard the vessels
  • Manage partnerships, departments and vendors to enhance relationships and collaboration efforts
  • Work with shipboard talent to develop and refine Group, Event, VIP and Loyalty signature and recognition services
  • Lead in the implementation of company initiatives and, working with shipboard and corporate management, ensure the creation and delivery of Team Member training programs to establish continuity of service, procedures, and Team member experience across all business units
  • Drive the development, validation and acquisition of new processes, technology (including testing), and systems for streamlining operational effectiveness, integrating automation and seeking innovation
  • Work with shoreside partners in refining, streamlining and enhancing procedures, systems and compliance with regulatory requirements for effective embarkation, disembarkation and movement of people en masse
  • Maintain existing technology and drive innovation forward
  • Manages the content for Guest Operations within HESS-MS
  • Manages printed matters onboard to ensure consistency within fleet; liaises closely with Technical to ensure functionality and maintenance of printing equipment

Requirements

  • Degree or equivalent experience in hospitality, travel, finance or business management
  • 10+ years of Hospitality management experience
  • 10 years of diverse multi-cultural staff management and development experience
  • Strong understanding of Customer service concepts
  • Demonstrated ability to lead, motivate and develop talent
  • Strong interpersonal and organizational skills
  • Strong analytical, inductive, and deductive skills
  • Understanding of the direct and indirect impact of operational decisions on financial results
  • Excellent team building skills with a proven track record in mentoring / leading successful teams.
  • Ability to articulate a vision and gain buy-in
  • Ability to collaborate with Sales, Marketing, Entertainment, Reservations, Loyalty Programs, Land Programs and Ship inventory to create synergies that enhance product perception and delivery
  • Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Rewards & Incentives
  • Base Salary Range : $119,900.00 to $161,800.00. The range is applicable for the labor market where the role is intended to be hired.

Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.

Please visit our site to learn more about our Culture Essentials, Corporate vision Statement and our Core Values at : https : / / www.

seabourn.com / en US / our-company / mission-values.html

Seabourn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Seabourn will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.

If you have a disability and require assistance in this application process, please contact [email protected]

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Housekeeping (Seasonal) Hotel Interurban

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Hotel Account Manager

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If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form .

This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job.

This form is not for inquiring about a position or the status of an application.

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00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

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TransWest is hiring Valet Attendants to support our Red Carpet Valet Hospitality team in the Seattle area.

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    Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.

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