Job Description

At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people’s lives.

And we believe that people should travel well. Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel.

We’re looking for an amazing Director, Hotel Services to fill this role, which is based in our Seattle office. You’ll be responsible for Leading the management, coordination, and administration of all Shipboard Rooms Division areas (Guest Services and Housekeeping) as well as Finance Administration to promote a seamless continuous approach in achieving consistently high levels of guest satisfaction and employee retention while meeting financial targets.

Closely coordinates with other Hotel Departments as well as the Finance department.

Here’s a summary of what Seabourn is looking for in its Director, Hotel Services. Is this you?

Responsibilities

• Lead and direct the Guest Services and Housekeeping Departments in the overall management of operations
• Ensure that guest service standards are met and developed to maintain consistent drive Customer service programs that enhance / increase / foster customer loyalty high levels of excellent guest service
• Establish financial plans and budget requirements for the Department. Responsible for shipboard Budget Report Templates and reporting.
• Review guest experience satisfaction metrics and and retention
• Review annual objectives composed by department heads and monitor progress to completion over coming year
• Manage succession planning, sponsor career development and drive talent acquisition. Oversee performance management for the Department and develop high potential employees and closely liaise with planning to ensure adequate staffing onboard the vessels
• Manage partnerships, departments and vendors to enhance relationships and collaboration efforts
• Work with shipboard talent to develop and refine Group, Event, VIP and Loyalty signature and recognition services
• Lead in the implementation of company initiatives and, working with shipboard and corporate management, ensure the creation and delivery of Team Member training programs to establish continuity of service, procedures, and Team member experience across all business units
• Drive the development, validation and acquisition of new processes, technology (including testing), and systems for streamlining operational effectiveness, integrating automation and seeking innovation
• Work with shoreside partners in refining, streamlining and enhancing procedures, systems and compliance with regulatory requirements for effective embarkation, disembarkation and movement of people en masse
• Maintain existing technology and drive innovation forward
• Manages the content for Guest Operations within HESS-MS
• Manages printed matters onboard to ensure consistency within fleet; liaises closely with Technical to ensure functionality and maintenance of printing equipment

Requirements

• Degree or equivalent experience in hospitality, travel, finance or business management
• 10+ years of Hospitality management experience
• 10 years of diverse multi-cultural staff management and development experience
• Strong understanding of Customer service concepts
• Demonstrated ability to lead, motivate and develop talent
• Strong interpersonal and organizational skills
• Strong analytical, inductive, and deductive skills
• Understanding of the direct and indirect impact of operational decisions on financial results
• Excellent team building skills with a proven track record in mentoring / leading successful teams.
• Ability to articulate a vision and gain buy-in
• Ability to collaborate with Sales, Marketing, Entertainment, Reservations, Loyalty Programs, Land Programs and Ship inventory to create synergies that enhance product perception and delivery
• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Salary Range : $119,900.00 to $161,800.00. The range is applicable for the labor market where the role is intended to be hired.

Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.

Please visit our site to learn more about our Culture Essentials, Corporate vision Statement and our Core Values at : https : / / www.

seabourn.com / en US / our-company / mission-values.html

Seabourn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Seabourn will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.

If you have a disability and require assistance in this application process, please contact [email protected]

Come be a part of something bigger!

Benchmark Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.

Here are just some of the great benefits we offer :

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

A Barista is a professional who makes and serves beverages such as coffee, tea and specialty beverages. They are responsible for taking customer orders and payments.

They also clean and sanitize their work areas, seating areas and equipment / tools.

What you will have an opportunity to do :

A Barista is a professional who makes and serves beverages such as coffee, tea and specialty beverages . They are responsible for taking customer orders and payments.

They also clean and sanitize their work areas, seating areas and equipment / tools.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

This may differ in other locations due to cost of labor considerations.

Housekeeping (Seasonal) Hotel Interurban

Hotel Interurban, 223 Andover Park E, Tukwila, Washington, United States of America Req #19295 Monday, July 3, 2023

Housekeeping (Seasonal) Hotel Interurban

The heart of any operation. Bring beautiful spaces to life. Your careful attention to detail brings delight to guests the moment they walk through the door.

You are an essential part of an efficient and talented team, responsible for the cleaning and replenishing of guest rooms.

This includes cleaning a designated number of rooms per shift and maintaining supplies. Housekeepers directly support the Rooms Division in maintaining the hotel in sparkling condition!

Let’s start off with the most important part - what’s in it for you :

The Perks

• Eligibility of perks is dependent upon job status
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA / FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Values-Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Employee Assistance Program
• Columbia Cares Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity / Equity / Inclusion)
• Online Learning Platform to Help You Develope

Our Commitment to you :

People never forget how you made them feel. Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences.

We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs.

We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do : The Brass Tacks

The Brass Tacks

• Provide guests with professional, efficient, prompt, and courteous service.
• Clean and maintain all guestrooms to property specific standards.
• Clean and replenish designated number of rooms within assigned shift.
• Maintain supplies and organization of housekeeping cart.
• Check all rooms and report any damage, repair needs, or loss of supplies.
• Monitors cleanliness of all public areas both inside and out on property.
• Attends all mandatory staff meetings and training sessions.
• Greets and warmly engages guests.
• Complete tasks as assigned by Housekeeping Manager and / or General Manager

The Nitty Gritty

• Prior housekeeping or related cleaning experience preferred.
• Knowledge of cleaning techniques / chemical applications a plus.
• Desire to work in a fast-paced role

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may just be the right candidate for this or other roles.

Where you’ll work :

Towering above Seattle Southside's retail core and transportation hub, Hotel Interurban offers unparalleled views, convenience and innovation.

Standing 19 stories high, guests can see the region from a unique vantage point. Hotel Interurban is surrounded by entertainment, shopping and dining, offering exceptional walkability and so much to do.

With 49" HDTVs, classic American plates from Rendition, and grab-and-go options from Urban Roast, a state-of-the-art fitness center, and an indoor saline pool, this hotel combines technology and luxury to offer the best of comfort and convenience.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability Creativity Enthusiasm Honesty Inclusion Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences.

Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues.

Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form .

This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job.

This form is not for inquiring about a position or the status of an application.

Opaque Hotel Account Manager

Grows a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships. Analyzes business and operational performance to find opportunities for optimization.

Handles service delivery for active accounts, communicating technical and operational impacts as needed. Ensures execution of account strategies and shares best practices across teams and region.

What you'll do :

Builds relationships with customer account team, including key buyers / decision makers

Assists in creating opportunities (e.g., progress meetings, fact-finding / exploratory meetings) to build customer account

Understands and reports a customer’s business issues through appropriate organization channels

Recommends products, services, and insights that meet customer needs

Builds relationships with customer account team, including key buyers / decision makers

Assists in creating opportunities (e.g., progress meetings, fact-finding / exploratory meetings) to build customer account

Understands and reports a customer’s business issues through appropriate organization channels

Acquires a good understanding of how the department operates and fits into the larger organization

Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers

Demonstrates good understanding of the financial impact of decisions / solutions on the organization and its customers

Documents components of a business case for change at the direction of more senior colleagues as needed

Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers

Learns when to partner with legal resources to modify or adjust standard contract terms

Learns the contract negotiation process and how to complete contractual arrangements

Exchanges nuanced information to build consensus

Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties

Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement

Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization

Closes deals effectively

Understands standard offerings and major areas of expertise

Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility

Develops an understanding of competitors’ standard products and services

Demonstrates insightful application of products, technologies, and offerings to account

Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers

Strategically builds relationships to support total portfolio and organization needs

Develops understanding of customer's industry and competitive market

Attends meetings with customers to understand needs and expectations

Learns the metrics to assess the performance of products, services, and solutions against customer needs / expectations

Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions

Who you are :

Bachelor's or Master's degree in a related technical field; or equivalent related professional experience

2+ years for Bachelor's

0-2 years for Master's

Functional / Technical Skills

Proficiency in English + local language of the market(s) where applicable

Effective communicator

Proficient in sales techniques

Portfolio management, relationship account management, upselling, and cross-selling

LI-SL2

The total cash range for this position in Seattle is $88,500.00 to $124,000.00. Employees in this role have the potential to increase their pay up to $141,500.

00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.

Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program.

To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

View our full list of benefits.

TransWest is hiring Valet Attendants to support our Red Carpet Valet Hospitality team in the Seattle area.

Earn tips, work outside, drive nice cars, meet and greet celebrities! What's not to like? Great opportunity for college students, since we are very flexible with scheduling .

Does this sound like the opportunity you're looking for?

If so, TransWest would like to you to apply for one of several valet positions we currently have available.

We are looking for valets that have evening shift availability to work at several hotel locations. Our evening shifts require the ability to be able to start work by 3pm.

What we do : We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward.

We are TransWest. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences.

We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

Valet Duties :

• Safely and efficiently drive and park our customer’s vehicles
• Provide exceptional service to our customers and guests
• Treat all customer’s vehicles with care and professionalism

Anyone who steps foot on the Red Carpet expects to be treated just a little bit better and Red Carpet Valets are the Northwest’s premiere valet in style, professionalism and service.

Full and part-time opportunities available

Requirements

Job Requirements :

• Must possess a valid driver's license
• Clean driving record and pass a background check
• Must be at least 18 years of age
• Must be able to drive a manual transmission
• Must be able to speak, read, and write English
• Clean-cut and professional
• Must be able to stand for long periods of time
• Previous customer service / valet experience a plus
• Be able to multi-task in an often fast paced environment

Benefits

Starting pay $19.00 plus tips (additional premium pay available at certain locations)

Our Commitment to Diversity, Equity, Inclusion, and Belonging : At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive.

Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other.

Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.