Job Description

Hotel Housekeeping Attendant 1-(STA012412)

Organization

H0081 Global Hospitality Leadership

Description

Responsible for the general housekeeping of guest rooms and public areas of the Hilton College and Hotel.

• Clean and service assigned guest rooms and / or public areas in a timely and organized manner according to procedures and standards.
• Replenish guest rooms and baths with amenities, supplies and linen and terry in accordance with brand standards.
• Respond to guest requests in a quick and friendly manner as well as report guest complains or requests to appropriate departments.
• Report requests for repairs to Lead, Supervisor or Maintenance Department in accordance with hotel procedures.
• Maintain linen carts and supplies, organized to Hotel standards.
• Report lost and found articles to Supervisor.
• Maintain security of equipment, keys and supplies issued each day.
• Maintain a professional, neat and organized appearance in accordance with Hotel and Brand standards.
• Performs other job-related duties as assigned.

EEO / AA

Qualifications

Nine years of school and 1 year experience

Requires ability to read, write, add, subtract and follow oral and / or basic written instructions as might normally be acquired through 9 to 11 years of formal schooling.

Requires a minimum of one (1) year of directly job-related experience.

Salary : 13 - Required Attachments by Candidate : Resume

We are a hotel looking for an individual who works well on his own. Responsible for the preventative maintenance and repair of the hotel’s systems and equipment, and for the general maintenance and upkeep of the property.

Experience with pool a plus, CPO preferred.

Follow schedule of property and equipment preventive maintenance programs in compliance with brand standards

Maintain log of all repair items requiring outside service

Remove debris from public areas and maintain appearance of parking lot

Respond to and complete all guest request in a timely manner

Communicate with GM, housekeeping and front desk to ensure all work orders are completed

Must have reliable transportation and be a team player, hours and days of week are flexible but are primarily day shifts.

Pay ranges from $12-$14 per hour depending on experience.

Essential Duties include : :

• Follow scheduled property and equipment preventive maintenance programs in compliance with corporate / franchise standards and local, state and national codes and regulations to ensure safety, convenience and satisfaction of all guests, managers and employees, to protect the assets and maintain the property in first class condition
• Follow preventative maintenance program for guest rooms, public areas etc. according to established standards to include the maintenance of proper records
• Troubleshoot and repair malfunctions in mechanical / electrical systems and equipment through the hotel
• Service the hotel pool, including adjusting chemicals and maintaining documentation, cleaning filters and monitor pool and chemical readings daily
• Remove all debris from public corridors and empty all interior and exterior trash receptacles daily or more frequently if necessary
• Test and examine the life safety systems to ensure they are 100% operational at all times to protect the assets, guests, and employees
• Respond and comply with all guest requests, issues and problems to ensure guest satisfaction
• Attend and participate in all mandatory training
• Flexible with schedule and assignments
• Maintain effective performance under pressure
• May perform similar duties, special projects or other responsibilities as requested by supervisor

Requirements : :

• Valid drivers’ license to drive vehicle for errands and job duties
• Good customer service skills
• Ability to work independently and with others
• Good communication skills
• Attention to detail.
• Ability to occasionally lift / carry up to 50 lbs.
• Displays good initiative

Headquartered in Houston, Texas, Dalwadi Hospitality Management, LLC is an experienced hotel management company offering comprehensive solutions for developing quality hospitality properties from start to finish.

The Dalwadi Hospitality Management team is comprised of talented hospitality professionals dedicated to providing outstanding experiences for our guests and associates.

If you’re looking for hospitality employment opportunities, including hospitality management jobs, browse through our current postings of hospitality jobs in Houston, TX and the surrounding area.

We would love for you to join our dynamic team.

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest.

You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation :

Responsibilities :

• Handle customer complaints as necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping : ensure all hotel guest account information is accurate and up-to-date

Qualifications :

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

About Company

Our hotel is off the Sam Houston Tollway in the Westchase business district. Enjoy panoramic Houston views through floor-to-ceiling windows, and relax by our tree-lined outdoor pool.

We're within 15 minutes of the Energy Corridor and The Galleria, and downtown Houston is 14 miles away. Try a taste of Texas at our award-winning Rio Ranch restaurant.

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities :

• Mitigate customer complaints as needed
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications :

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school graduate, GED recipient, or equivalent
• 1+ year of hotel industry experience or related job preferred

About Company

Our renovated North Houston hotel has everything you need to maintain balance on the road, including complimentary shuttle to Bush Intercontinental Airport.

Refresh in our stylish rooms and suites with modern decor, ergonomic workspaces and signature plush bedding. Stop by our Flight Deck restaurant to enjoy and inviting atmosphere to catch a game, craft cocktails and enjoy a delicious meal.

Feel your best at our luxurious indoor pool and 24-hour gym or enjoy outdoor recreation at Houston Arboretum and the Golf Club of Houston. ur company!

Here's how you'll help make a difference :

• Greet and escort guests to rooms.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

What we ask :

• Must be able to work a flexible schedule, including complete weekend and holiday availability
• Must have great customer service skills all our positions come into contact with guests!