ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Makes solicitation and service calls in person, through mail / email, and by telephone on assigned accounts to promote and sell hotel and restaurant facility space and services.
• Makes solicitation calls to potential new accounts and perform outside sales calls the majority of the work week (over 50%).
• Responds to inquiries from customers, prospects, other hotels and the corporate office.
• Prepare proposals and confirmations for group bookings and conducts tours of the property with prospective customers.
• Informs other departments of upcoming events and works with them to ensure proper planning throughout the property.
• Maintains and uses the accounts tracing system / database and customer account files to generate future business.
• Follows company credit and deposit policies when booking business.
• Prepares sales reports and records sales calls and activities as required.
• Monitors guest satisfaction through follow-up surveys, thank you cards and calls.
• Participates in industry and civic organizations to promote business opportunities.
• Tracks activities of the competition and the market and the hotel's position in the market.
• Participates in sales department meetings and weekly management meetings.
• Plans and participates in sales blitzes and outside after hours functions including chamber outings.
• Participates in the development and implementation of marketing plans and action plans, gives input to the development of special promotions or packages, and develops ideas to build occupancy.
• Meets and / or exceeds individual quantitative revenue and production goals set forth by the General Manager and Director of Sales.

KHC POLICIES : Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines / standards.

These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES : Participation in the Manager on Duty (MOD) program. Direction of all banquet and catering staff members.

This position will be acting management over the sales staff in the Director of Sales’ absence.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE : Associate's degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and / or training;

or equivalent combination of education and experience.

LANGUAGE SKILLS : Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions.

Ability to read and implement safety policies & procedures. Ability to write reports, business correspondence and procedure manuals.

Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public.

Ability to communicate clearly in person, by telephone and in writing.

MATHEMATICAL SKILLS : Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY : Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.

CERTIFICATES, LICENSES, REGISTRATIONS : Must have valid driver’s license and proof of insurability.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type;
• and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit;

climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT : The work environment described here are representative of those an employee encounters while performing the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and various types of driving conditions.

The noise level in the work environment is usually moderate.

ACCOMODATION : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

CRISIS MANAGEMENT : Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

We are a hotel looking for an individual who works well on his own. Responsible for the preventative maintenance and repair of the hotel’s systems and equipment, and for the general maintenance and upkeep of the property.

Experience with pool a plus, CPO preferred.

Follow schedule of property and equipment preventive maintenance programs in compliance with brand standards

Maintain log of all repair items requiring outside service

Remove debris from public areas and maintain appearance of parking lot

Respond to and complete all guest request in a timely manner

Communicate with GM, housekeeping and front desk to ensure all work orders are completed

Must have reliable transportation and be a team player, hours and days of week are flexible but are primarily day shifts.

Pay ranges from $12-$14 per hour depending on experience.

Essential Duties include : :

• Follow scheduled property and equipment preventive maintenance programs in compliance with corporate / franchise standards and local, state and national codes and regulations to ensure safety, convenience and satisfaction of all guests, managers and employees, to protect the assets and maintain the property in first class condition
• Follow preventative maintenance program for guest rooms, public areas etc. according to established standards to include the maintenance of proper records
• Troubleshoot and repair malfunctions in mechanical / electrical systems and equipment through the hotel
• Service the hotel pool, including adjusting chemicals and maintaining documentation, cleaning filters and monitor pool and chemical readings daily
• Remove all debris from public corridors and empty all interior and exterior trash receptacles daily or more frequently if necessary
• Test and examine the life safety systems to ensure they are 100% operational at all times to protect the assets, guests, and employees
• Respond and comply with all guest requests, issues and problems to ensure guest satisfaction
• Attend and participate in all mandatory training
• Flexible with schedule and assignments
• Maintain effective performance under pressure
• May perform similar duties, special projects or other responsibilities as requested by supervisor

Requirements : :

• Valid drivers’ license to drive vehicle for errands and job duties
• Good customer service skills
• Ability to work independently and with others
• Good communication skills
• Attention to detail.
• Ability to occasionally lift / carry up to 50 lbs.
• Displays good initiative

Headquartered in Houston, Texas, Dalwadi Hospitality Management, LLC is an experienced hotel management company offering comprehensive solutions for developing quality hospitality properties from start to finish.

The Dalwadi Hospitality Management team is comprised of talented hospitality professionals dedicated to providing outstanding experiences for our guests and associates.

If you’re looking for hospitality employment opportunities, including hospitality management jobs, browse through our current postings of hospitality jobs in Houston, TX and the surrounding area.

We would love for you to join our dynamic team.

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest.

You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation :

Responsibilities :

• Handle customer complaints as necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping : ensure all hotel guest account information is accurate and up-to-date

Qualifications :

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

About Company

Our hotel is off the Sam Houston Tollway in the Westchase business district. Enjoy panoramic Houston views through floor-to-ceiling windows, and relax by our tree-lined outdoor pool.

We're within 15 minutes of the Energy Corridor and The Galleria, and downtown Houston is 14 miles away. Try a taste of Texas at our award-winning Rio Ranch restaurant.

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities :

• Mitigate customer complaints as needed
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications :

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school graduate, GED recipient, or equivalent
• 1+ year of hotel industry experience or related job preferred

About Company

Our renovated North Houston hotel has everything you need to maintain balance on the road, including complimentary shuttle to Bush Intercontinental Airport.

Refresh in our stylish rooms and suites with modern decor, ergonomic workspaces and signature plush bedding. Stop by our Flight Deck restaurant to enjoy and inviting atmosphere to catch a game, craft cocktails and enjoy a delicious meal.

Feel your best at our luxurious indoor pool and 24-hour gym or enjoy outdoor recreation at Houston Arboretum and the Golf Club of Houston. ur company!

Here's how you'll help make a difference :

• Greet and escort guests to rooms.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).

What we ask :

• Must be able to work a flexible schedule, including complete weekend and holiday availability
• Must have great customer service skills all our positions come into contact with guests!