Kinseth Hospitality Companies Jobs (6)

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures for all hotels.
• Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.
• Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.
• Develops and maintains guest information files regarding the property, community and surrounding attractions.
• Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
• Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.
• Sends out letters of confirmation or returns checks when registration cannot be accepted.
• Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.
• Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.
• Patrols public rooms, investigates disturbances, and resolves conflicts.
• Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action.

Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.

• Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
• Train, oversee, and cover Van Driver and Housemen positions when necessary

KHC POLICIES : Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines / standards.

These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES : Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries.

• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type;
• and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit;

climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Makes solicitation and service calls in person, through mail / email, and by telephone on assigned accounts to promote and sell hotel and restaurant facility space and services.
• Makes solicitation calls to potential new accounts and perform outside sales calls the majority of the work week (over 50%).
• Responds to inquiries from customers, prospects, other hotels and the corporate office.
• Prepare proposals and confirmations for group bookings and conducts tours of the property with prospective customers.
• Informs other departments of upcoming events and works with them to ensure proper planning throughout the property.
• Maintains and uses the accounts tracing system / database and customer account files to generate future business.
• Follows company credit and deposit policies when booking business.
• Prepares sales reports and records sales calls and activities as required.
• Monitors guest satisfaction through follow-up surveys, thank you cards and calls.
• Participates in industry and civic organizations to promote business opportunities.
• Tracks activities of the competition and the market and the hotel's position in the market.
• Participates in sales department meetings and weekly management meetings.
• Plans and participates in sales blitzes and outside after hours functions including chamber outings.
• Participates in the development and implementation of marketing plans and action plans, gives input to the development of special promotions or packages, and develops ideas to build occupancy.
• Meets and / or exceeds individual quantitative revenue and production goals set forth by the General Manager and Director of Sales.

KHC POLICIES : Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines / standards.

These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES : Participation in the Manager on Duty (MOD) program. Direction of all banquet and catering staff members.

This position will be acting management over the sales staff in the Director of Sales’ absence.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE : Associate's degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and / or training;

or equivalent combination of education and experience.

LANGUAGE SKILLS : Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions.

Ability to read and implement safety policies & procedures. Ability to write reports, business correspondence and procedure manuals.

Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public.

Ability to communicate clearly in person, by telephone and in writing.

MATHEMATICAL SKILLS : Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY : Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.

CERTIFICATES, LICENSES, REGISTRATIONS : Must have valid driver’s license and proof of insurability.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type;
• and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit;

climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT : The work environment described here are representative of those an employee encounters while performing the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and various types of driving conditions.

The noise level in the work environment is usually moderate.

ACCOMODATION : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

CRISIS MANAGEMENT : Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Cleans internal areas of hotel buildings such as storage / boiler rooms, parking lots, public areas, banquet rooms and guest rooms including but not limited to : buffing, dusting, sweeping, mopping, washing windows, empties trash cans and consolidates trash for weekly pickup.
• Maintains and repairs buildings' plumbing and electrical systems, including but not limited to : replacing worn or defective parts such as switches, fuses, faucets and valves.
• Replaces worn or damaged parts such as hoses, wiring, and belts in machines and equipment such as vehicles, vacuum cleaners, and riding mower.
• Monitors hotel swimming pools and makes adjustments so there is proper sanitation and chemical usage.
• Cuts grass and trims weeds, constructs decorative flower garden borders, digs flower beds and plants flowers on property.
• Repairs parking lot and sidewalks with asphalt, cold patching materials, and concrete.
• Operates snow removal equipment to maintain parking lots and sidewalks to keep them clean and clear of obstacles.
• Repairs, paints, or replaces building interior walls, trim, wood, brick, stone, and concrete.
• Assists other departments with moving furniture and unloading and storing supplies.
• Greets guests in a warm, friendly manner and corrects any maintenance concerns quickly and efficiently to ensure guest satisfaction.
• Works closely with other departments to ensure prompt response to guest requests for services and repairs.
• Assists in the security of the property including vehicles, tools, furniture, supplies, key cards and guests.
• Uses all materials, chemicals and tools safely to avoid waste, unnecessary damage or accidents.
• Participates in property safety and preventative maintenance programs to ensure a safe, hazard free working environment.
• Assist with setting up, tearing down and cleaning banquet and meeting rooms as assigned.
• Runs errands and drives as necessary to meet business needs

KHC POLICIES : Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines / standards.

These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle, grasp or type.

The employee frequently is required to reach with hands and arms; climb or balance; stoop, kneel, crouch, bend or twist;

talk or hear; and to push, pull or lift over 10 pounds. The employee is occasionally required to sit and smell. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Takes order from customers or servers and suggestively sells beverages / food to guests.
• Uses a shot glass / jigger or automatic pourer to mix ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks within recipe guidelines.
• Uses good judgment in not serving alcohol to intoxicated patrons.
• Ensures compliance with state laws by maintaining a "bar time" that is 15 minutes fast. Makes sure that all drinks are removed from the bar and tables by the state's legal time.
• Cards all patrons that appear to be under the legal drinking age and refuses to serve alcohol to minors.
• Serves non-alcoholic beverages, mixed drinks, wine and draught or bottled beer in a friendly courteous manner to ensure guest satisfaction.
• Collects money for food and drinks served and accurately makes change using prescribed cash handling procedures.
• Orders or requisitions liquors and supplies.
• Arranges bottles and glasses to make attractive display.
• Slices and pits fruit for garnishing drinks.
• Replenishes bar snacks such as chips, pretzels, and nuts.
• Cleans and maintains an organized work area.

KHC POLICIES : Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines / standards.

These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES : This job has no supervisory responsibilities.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

EDUCATION and / or EXPERIENCE : High school diploma or general education degree (GED); or one to three months related experience and / or training;

or equivalent combination of education and experience.

LANGUAGE SKILLS : Ability to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to respond to complaints or inquiries from groups of managers, customers, employees and general public.

Ability to communicate effectively before groups of customers or employees in person, via telephone or in writing.

MATHEMATICAL SKILLS : Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Ability to accurately handle cash, credit cards and checks. Ability to use basic accounting functions to balance deposits / daily work.

REASONING ABILITY : Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

CERTIFICATES, LICENSES, REGISTRATIONS : Certification in alcohol awareness either prior to hire or immediately after hire.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, grasp or type;

reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, bend or twist.

The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT : The work environment described here are representative of those an employee encounters while performing the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee frequently works with moving mechanical parts such as blenders / drink mixers and small bar dishwashers.

The employee is occasionally exposed to temperature extremes from sub zero freezers, and bar dishwasher steam and risk of electrical shock and occasionally works with toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

ACCOMODATION : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CRISIS MANAGEMENT : Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Cleans hotel guestrooms, lobbies, lounges, rest rooms, corridors, elevators, and stairways.

Sorts, counts, fold, marks, or carries hotel linens.

• Cleans hotel according to franchise standards and within required timeframes to include but not limited to : stripping and making beds;
• dusting furniture; washing walls, ceiling, and woodwork; vacuuming, scrubbing, waxing, and polishing floor; washing windows, door panels, and sills;
• emptying wastebaskets, and emptying and cleaning ashtrays; cleaning and vacuuming rugs, carpets, upholstered furniture, and draperies;

and cleaning bathroom sink, toilet and tubs / showers stalls.

Replenishes supplies such as bathroom necessities, drinking glasses and writing supplies.

Moves furniture, hangs drapes, and rolls carpets to ensure compliance with franchise requirements.

Transports trash and waste to disposal area.

Replaces light bulbs.

Stocks, organizes, and maintains housekeeping carts and equipment.

Greets guests in warm, friendly manner.

Ensures key control and security policies to maintain the guest’s privacy and security of personal belongings when working in guestrooms.

Use all materials, chemicals and tools safely to avoid injury, waste, unnecessary damage or accidents.

Communicate with maintenance department regarding room needs.

KHC POLICIES : Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines / standards.

These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;

reach with hands and arms; stoop, kneel, crouch, or crawl. The employee frequently is required to climb or balance. The employee is occasionally required to talk or hear and taste or smell.

The employee must frequently lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Presents menu, answers questions, and suggestively sells food and service.
• Writes order on check or memorizes it.
• Relays order to kitchen and runs food out to customers to ensure it is timely, hot and correctly prepared.
• Garnishes and decorates dishes preparatory to serving.
• Cards all patrons that appear to be under the legal drinking age and refuses to serve alcohol to minors.
• Uses good judgement in not serving alcohol to intoxicated patrons.
• Observes diners to quickly respond to any additional requests and to determine when meal has been completed and ensure guest satisfaction.
• Collects money for food and drinks served and accurately makes change using prescribed cash handling procedures.
• Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services.
• Busses and sets tables in restaurant according to standards, completes side duties as assigned and assists other wait staff as needed to ensure guest satisfaction.
• Maintains a clean, organized and appropriately stocked work area.

KHC POLICIES : Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines / standards.

These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES : This job has no supervisory responsibilities.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and / or ability required.

EDUCATION and / or EXPERIENCE : No specific knowledge, education or training required to accomplish the essential functions of this job.

LANGUAGE SKILLS : Ability to read, comprehend and follow simple instructions given either orally or in writing. Ability to write simple messages / notes / letters.

Ability to communicate clearly in person, via telephone and in writing.

MATHEMATICAL SKILLS : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, volume, basic weight and decimals.

Ability to count, add, multiply, calculate change using American units of money. Ability to accurately handle cash, credit cards and checks.

REASONING ABILITY : Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving variables in standardized situations.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, grasp or type;

reach with hands and arms; climb or balance; stoop, kneel, crouch, bend or twist; talk or hear. The employee is occasionally required to taste or smell.

The employee must regularly lift and / or move up to 10 pounds and frequently lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT : The work environment described here are representative of those an employee encounters while performing the essential functions of this job.

All restaurant employees are required to wear rubber soled shoes and must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is frequently exposed to temperature extremes from sub zero freezers, ovens, stoves, hot plates / plate warmers and grills and frequently works with toxic or caustic chemicals.

The employee is occasionally exposed to fumes or airborne particles and occasionally works with moving mechanical parts such as slicers, dishwashers and sharpeners.

The noise level in the work environment is usually moderate.

ACCOMODATION : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.