Job Description - Hotel General Manager

Position Description

As General Manager of a 200+ unit exterior corridor Hotel, you will be responsible for overseeing all aspects of our hotel operations, ensuring exceptional guest experiences, and driving business growth.

Your leadership and expertise will play a pivotal role in maintaining the highest standards of service, maximizing revenue, and fostering a positive work environment for our team.

This is an exceptional opportunity for a seasoned hospitality professional to showcase their skills in a prestigious setting.

Qualifications :

• Bachelor's degree in Hospitality Management or a related field (Master's degree preferred).
• Minimum of 10 years of progressive experience in hotel management, including at least 5 years in a General Manager role within a hotel.
• Proven track record of achieving outstanding guest satisfaction scores and financial targets.
• Excellent leadership and team-building skills, with a demonstrated ability to inspire and motivate employees at all levels.
• Exceptional interpersonal and communication skills, with the ability to build rapport with guests, staff, and external stakeholders.
• Solid knowledge of hotel operations, revenue management, sales, marketing, and industry best practices.

Roles and Responsibilities as Hotel General Manager :

• Provide visionary leadership and strategic direction to the hotel team, setting clear goals and objectives to achieve excellence in guest service and overall performance.
• Manage and optimize hotel operations, including front office, housekeeping, food and beverage, sales, marketing, and maintenance, to ensure seamless and efficient day-to-day functioning.
• Foster a culture of exceptional customer service, ensuring guests receive personalized attention, resolving issues promptly, and maintaining high satisfaction levels.
• Implement and monitor quality control programs to guarantee the highest standards of cleanliness, safety, and comfort throughout the property.
• Develop and execute effective sales and marketing strategies to drive revenue growth, increase occupancy rates, and expand the hotel's market share.
• Build and maintain positive relationships with guests, corporate clients, travel agencies, and local community stakeholders, fostering loyalty and driving repeat business.
• Manage financial performance, including budgeting, forecasting, and cost control measures, to maximize profitability while maintaining high service standards.
• Recruit, train, mentor, and motivate a high-performing team, fostering a positive work environment and promoting professional development opportunities.
• Stay abreast of industry trends, market conditions, and competitive landscape, utilizing insights to identify opportunities for improvement and innovation.

Metrics

• Economic Occupancy at Property at or above budget.
• Guest experience positive measured by Google reviews at or above 4.5.
• Hit Budgets of Property.

We’re in search of a housekeeper to ensure guest satisfaction during their stay with us. Responsibilities include cleaning guest rooms, restrooms, and common areas, making beds, doing laundry, ironing sheets, and other general cleaning duties as assigned.

The ideal candidate is a cleaning enthusiast, a team-player, and a highly-organized professional. Compensation :

15 - 17 hourly

Responsibilities :

• Mop, vacuum, make beds, change sheets, do laundry, stock rooms, and do other cleaning duties as assigned
• Clean and arrange hotel rooms in accordance with our hotel’s standards prior to guest arrival
• Maintain common spaces including the hotel lobby, corridors, and public restrooms
• Answer general questions from guests
• Track rooms cleaned and document lost and found items, damage, and repairs needed

Qualifications :

• Must have graduated high school or received an equivalent certification
• Possesses a strong work ethic with exemplary organizational, time management, and communication skills
• 1+ years as a professional housekeeper or similar position
• Good understanding of cleaning techniques and products

About Company

Feel welcome at Courtyard Nashville Vanderbilt / West End. Our modern Nashville hotel near Vanderbilt University has everything you need to make your stay a success.

During your stay, enjoy easy access to attractions like Music Row, Bridgestone Arena, and Downtown Nashville.

WHO YOU ARE

You are a passionate and detail orientated person who takes great pride in maintaining facilities to ensure our guests have a seamless experience.

You thrive in a fast-paced work environment with new and exciting challenges every day and are able to adapt to rapid changes in priorities.

You bring a wide variety of knowledge and skills to the team, yet you are eager to learn new things.

You are an important piece of the puzzle that keeps guests returning for another visit. You have two to three years general maintenance experience, preferably in a hotel environment.

You have solid skills in at least one of the following areas HVAC, electrical, painting & wallpaper, refrigeration, or kitchen equipment.

You are able to work on your feet for the majority of an eight-hour shift and can safely lift up to 50 lbs.

WHAT YOU DO

You begin each day by greeting guests as you walk through the hotel looking for anything that needs attention or is out of place.

Using your knowledge, skills, and eye for detail, you will complete preventative maintenance tasks in vacant guest rooms and public spaces.

You are quick to help guests resolve any issue that may arise during their stay. Daily rounds, checklists, preventative maintenance program, and maintaining the hotel equipment are all part of the day to day.

WHERE YOU WORK

The Joseph Nashville, a Luxury Collection Hotel re-imagines the hotel experience.

The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians.

The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike.

Featuring 297 thoughtfully designed rooms and suites, as well as 22,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests.

In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences.

From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.

WHY YOU’RE HERE

Why do you do what you do? Passion.

Pride.

Life.

You are passionate about making that difference.

Making the difference for every guest that walks through the doors of the hotel and doing everything you can to ensure each of our guests has a memorable experience.

You are here because the life you want is about providing exceptional service and helping create / curate elevated guest experiences, and that is exactly what we do.

Availability Requirements

Full-time, 2nd or 3rd shift.

Benefits

• Medical / Dental / Vision
• 401K
• Paid Time Off
• Free Meals during work
• Discounted room benefits
• Free parking

We are an equal opportunity employer and value diversity.

All employment is decided on the basis of qualifications, merit, and business need.

We’re Yardstick, a new boutique dog hotel in Nashville. Our suites-only concept aims to reimagine dog hospitality by offering more personalized carein a stress-free, elevated environment.

We are seeking full-time and part-time Dog Hosts who will provide an elevated experience to all of our customers and their pets.

Applicants must be passionate about dogs, able to provide exceptional customer service and be excited to join a growing team.

Why work for Yardstick?

• The calmest working environment in the industry
• A beautifully designed workplace
• Opportunities for career growth
• Flexible work schedules (full or part-time)
• Competitive pay and benefits (see below)

What you’ll do

• Supervise and engage with dogs during group play
• Feed and administer medication to dogs
• Perform general wellness checks throughout the day, and, if necessary, resolve dog behavior and / or health issues
• Interface regularly with our customers before, during and after their dog’s stay
• Maintain a clean and hygienic working environment

What’s required

• High integrity, trustworthy and dependable
• Excellent customer service and people skills
• Strong organizational skills
• Must be comfortable working around dogs of all sizes and breeds (prior experience in the pet services industry is a plus, but not required)
• Ability to work on your feet for extended periods
• Available to work rotating nights, weekends and holidays we are open 365 days a year
• Reliable transportation

Other important information

• Location : Nashville
• Type : Full-time or Part-time (flexible schedule)
• Compensation : Starting at $16 / hour
• Full-Time Benefits : Medical, dental and vision insurance; paid time off; and retail discounts

Keywords : dog hotel, pet resort, dog boarding, dog daycare, dog trainer, dog groomer, animal care, pet services, animal shelter, veterinarian, veterinary technician, vet tech

We’re looking for a positive and professional hotel front desk receptionist to deliver an exceptional experience to every guest at our hotel.

You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following :

• Now offering Daily Pay ! Ask for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Compensation : $15 hourly

$15 hourly

Responsibilities :

• Bookkeeping : keep accurate records of all hotel guest account information
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications :

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• Well-versed in taking telephone calls and handling stressful situations
• Must have graduated high school, received a GED or equivalent

About Company

Choose SpringHill Suites Nashville MetroCenter for stylish accommodations with the comfort and conveniences you want while traveling.

The SpringHill Suites Nashville MetroCenter, located at a convenient location off Interstate 65 near Downtown Nashville, offers an ideal setting for business and leisure guests alike.