Opus Communities LLC Jobs (1)

Job Description - Hotel General Manager

Position Description

As General Manager of a 200+ unit exterior corridor Hotel, you will be responsible for overseeing all aspects of our hotel operations, ensuring exceptional guest experiences, and driving business growth.

Your leadership and expertise will play a pivotal role in maintaining the highest standards of service, maximizing revenue, and fostering a positive work environment for our team.

This is an exceptional opportunity for a seasoned hospitality professional to showcase their skills in a prestigious setting.

Qualifications :

• Bachelor's degree in Hospitality Management or a related field (Master's degree preferred).
• Minimum of 10 years of progressive experience in hotel management, including at least 5 years in a General Manager role within a hotel.
• Proven track record of achieving outstanding guest satisfaction scores and financial targets.
• Excellent leadership and team-building skills, with a demonstrated ability to inspire and motivate employees at all levels.
• Exceptional interpersonal and communication skills, with the ability to build rapport with guests, staff, and external stakeholders.
• Solid knowledge of hotel operations, revenue management, sales, marketing, and industry best practices.

Roles and Responsibilities as Hotel General Manager :

• Provide visionary leadership and strategic direction to the hotel team, setting clear goals and objectives to achieve excellence in guest service and overall performance.
• Manage and optimize hotel operations, including front office, housekeeping, food and beverage, sales, marketing, and maintenance, to ensure seamless and efficient day-to-day functioning.
• Foster a culture of exceptional customer service, ensuring guests receive personalized attention, resolving issues promptly, and maintaining high satisfaction levels.
• Implement and monitor quality control programs to guarantee the highest standards of cleanliness, safety, and comfort throughout the property.
• Develop and execute effective sales and marketing strategies to drive revenue growth, increase occupancy rates, and expand the hotel's market share.
• Build and maintain positive relationships with guests, corporate clients, travel agencies, and local community stakeholders, fostering loyalty and driving repeat business.
• Manage financial performance, including budgeting, forecasting, and cost control measures, to maximize profitability while maintaining high service standards.
• Recruit, train, mentor, and motivate a high-performing team, fostering a positive work environment and promoting professional development opportunities.
• Stay abreast of industry trends, market conditions, and competitive landscape, utilizing insights to identify opportunities for improvement and innovation.

Metrics

• Economic Occupancy at Property at or above budget.
• Guest experience positive measured by Google reviews at or above 4.5.
• Hit Budgets of Property.