A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.

Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Job Details

Compensation : Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Additional Compensation : Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits : Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.

Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off : Employees accrue hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

SUMMARY

The Senior Account Manager directly oversees one Tier 3 or 4 assigned account and the organizational chart therein, responsible for account performance in financial management, guest satisfaction, and client satisfaction and business development objectives.

The Senior Account Manager reports to the Area or District Manager responsible for the assigned portfolio of accounts to ensure corporate initiatives and Towne Park cultural perspectives are incorporated within the area’s operations.

The Senior Account Manager is responsible for escalating issues to their assigned supervisor to address and correct.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.

Demonstrates the ability to improve the financial performance and profitability of the account. Understands the contractual agreement and recognizes ways to maximize opportunities.

Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover.

Manages payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. Ensures that forecasts, payroll and accounting reports are on time and accurate.

Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures. - 20%

Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Fosters an environment that retains talented associates.

Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. Sees that new associates get off to the right start through proper orientation and on-the-job training.

Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches.

Identifies talent and helps develop future leaders for the organization. Conducts regular performance appraisals and provides feedback and coaching for all direct reports.

Holds effective associate meetings and ensures that shift huddles happen on every shift. Practices positive discipline and provides accurate and timely performance documentation.

Delegates by allocating decision making and other responsibilities appropriately and effectively. Helps develop and provides assistance to Assistant Account Managers.

Provides direction to Assistant Account Managers on initiatives. Escalates issues to the Area / District Manager in accordance with Towne Park’s Escalations and Approvals Policy.

Escalates developmental issues to the Area / District Manager. Maintains timely rhythms and transparency with Area / District Manager.

Establishes rhythms to review compliance to standards for their account. - 10%

Ensures that the guest / patient service experience is delivered consistently on all shifts. Efficiently allocates labor resources to support service delivery.

Works with the Area / District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels.

Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them. Is knowledgeable of the client’s service metrics / measurements and ensures Towne Park is helping to drive results. - 15%

Develops cohesive working relationships with the clients’ staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments.

Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations.

Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creating a net promoter of Towne Park.

Attends and leads the Client POP meetings. - 15%

Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures. Trains others or sees that they are trained to properly use the systems provided.

Maintains a clean, neat work environment. Completes all tasks in a timely manner as instructed by the Area / District Manager.

Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers.

Treats clients and associates with courtesy, respect and dignity. Maintains strict confidentiality related to associate and client information. - 15%

Understands and follows safety and security procedures. Practices preventative safety procedures as set forth by Towne Park.

Reports all accidents and incidents to the Area / District Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner.

Reports all potential high risk areas and safety concerns to the Area / District Manager. Ensures all associates have been adequately trained in safety and loss prevention procedures.

Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims. Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations.

Promptly responds to any concerns regarding workplace safety. Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases.

Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation. - 15%

Assists in prioritizing client relationship activities and meets with the client to present and offer additional services.

Maintains relationships with the client to obtain references and leads for new opportunities. Keeps leadership and sales teams advised on known changes to Ownership Groups / Management Companies or Brand changes.

Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going.

Monitors client’s business for new construction projects, expansions, and changes to help determine the level of opportunity to upgrade current services. - 10%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education :

Bachelor’s degree from a four-year college or university

Required Licensure, Certification, etc. :

• Must be able to drive manual transmission
• Must have and maintain a valid driver’s license and clean driving record
• Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Work Experience :

A minimum of three (3) years of related experience and / or training; OR equivalent combination of education and / or experience

Knowledge :

Knowledge of general business practices including accounting, human resources and customer service

Skills :

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
• Demonstrated work ethic, drive, energy, and persistence to achieve goals
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
• Written and verbal communication skills to effectively address all levels within the organization
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

SCOPE

Authority to Act :

Performs duties independently with minimal supervision, operating from specific and definite directions and instructions.

Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes / errors may result in work stoppage, loss of business, poor customer relations and / or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility :

The employee has control over a department(s) budget.

WORKING CONDITIONS & PHYSICAL DEMANDS

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run;

walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and / or up to 25 pounds of force frequently, and / or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 25% may be required.

Overview

Opportunity : Engineer

Perform preventative and repair maintenance work to ensure hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.

Potential Career Path

Engineering Supervisor - Chief Engineer - Area Chief Engineer

Essential Functions

• Conduct room inspections and identify repair needs.
• Install or repair sheet rock and other wall coverings.
• Paint designated areas and items.
• Install and replace basic electrical fixtures, replace light switches, receptacles, and light bulbs.
• Repair furniture.
• Install, replace, and program televisions.
• Perform minor plumbing functions.
• Replace and repair heating and cooling pumps as well as preventative maintenance on units.
• Trace and repair all types of water lines.
• Troubleshoot and repair kitchen equipment.
• Maintain repair and preventative maintenance records.
• Perform and maintain work to local, state and Federal codes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Work as a bell attendant in the event of staffing shortages or during peak check in / out periods.
• Follow Service Recovery Guidelines.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma and Trade school course work in related field preferred.
• Previous engineer / maintenance experience or equivalent training required.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational / Professional Development
• Referral Bonus Program

Work Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.

Job Details

Description

What You’ll Do :

Looking to get a start in the Food & Beverage industry? Hate the idea of sitting behind a desk all day? As a Steward, you’ll be staying active on your feet providing support and assistance to the rest of the service team.

Here are some of the daily tasks you’ll be responsible for :

• Sorting and washing dirty and used dishes and utensils.
• Replacing washed dishes and utensils in storage areas.
• Helping in keeping the general restaurant area sanitary and clean (i.e. sweeping and mopping floors, cleaning tables).

Where You’ve Been :

We’re looking for someone with a high school diploma or equivalent. While previous food and beverage experience is a plus, it is not required.

What we really want is someone capable of thinking on their feet and able to keep up in high-pressure situations. If that sounds like you, go ahead and apply.

When You’re Here :

This probably goes without saying but you’ll be on your feet a lot. There will be occasions when you may be carrying / lifting up to 50 pounds, walking, bending / twisting, climbing stairs and more.

You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside : in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Required

1 year : Back of House (Kitchen)

1 year : Mopping

1 year : Dishwashing

Licenses & Certifications

The Wurzak Hotel Group is seeking a Hotel Controller for a landmark hotel in the Philadephia region.

We are seeking an accomplished professional who is eager to be an active member of their hotel's executive team. As such, this is an onsite (not remote) role.

This team member will be responsible for the accounting & financial reporting, as well as a key leader in developing business process improvements.

They will...

Oversee day-to-day accounting functions for the hotel :

• Complete month-end close
• Reconcile invoices, bank accounts, and balance sheets
• Manage credit card payments, cash, and bank deposits.
• Contribute to forecasts, budgets, and financial analysis.

Manage compliance :

• Ensure that payment terms comply with all corporate and hotel contracts.
• Ensure that statutory and fiscal reporting requirements are satisfied, including permits and licenses.

Support financial strategy and process improvement :

• Partner with operations to ensure accounting policies and procedures are adhered to, including using and implementing systems / software applications.
• Assist in the establishment, documentation, and maintenance of Standard Accounting Policies and Procedures and internal controls for our finance and accounting operations.
• Function as a key strategic member of the hotel executive team, giving insight and support to improve financial results.

Qualifications :

• Ability to work onsite 5 days per week.
• Prior hotel accounting experience is required - Hilton brand experience a huge plus
• A love of analyzing and spotting patterns in financial data, and working with the leadership teams to optimize finance workflows
• A heart for guest service
• Experience with any of the following systems is a plus : OnQ, M3 Accounting System, Aloha POS, Paychex.

Must be proficient in Excel and Outlook.

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.

WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHG has earned and maintains its competitive advantage because of our talented team members create value through tireless innovation, a tight focus on operational details, and uncompromised guest satisfaction.

Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.

Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.

ESSENTIAL JOB FUNCTIONS :

1. Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all serviceware as prescribed.

2. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.

3. Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.

4. Transport all dirty tableware from dining room to dishwashing area for proper cleaning.

5. Comply with attendance rules and be available to work on a regular basis.

6. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES :

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.

Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player.

Knowledge of the appropriate table settings and serviceware. Ability to grasp, lift and / or carry, or otherwise, transport up to 50 lbs.

through a crowded room. Ability to move or push goods on a hand cart / truck weighing a maximum of 150 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction :

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff.

It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits :

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.

You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and / or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security :

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE :

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.

Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.

Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise;

each associate remains, at all times, an at will associate.