Towne Park Jobs (6)

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.

Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

For more information about our privacy policy, please click .

Towne Park, America’s leader in valet parking and hospitality staffing solutions, is looking for talented, service-minded people like you to manage your own hotel / hospital department.

In addition to formal management training, you will gain valuable experience working with executives from leading brands like Four Seasons, Marriott, Westin and Hilton.

In addition to great benefits, Towne Park managers enjoy a degree of autonomy and schedule flexibility that most jobs simply can’t offer.

Along the way, you will build lasting relationships while gaining the service and management insight essential to growing your career.

For over 25 years, Towne Park has been serving hotels, hospitals and casinos coast to coast so you’ll always have a place to work no matter where life takes you!

What does Towne Park have to offer?

• Challenge. Fast growth company with the expectation of being America’s Leader in Valet Parking and Hospitality Staffing Solutions.
• Development. Apply comprehensive proprietary learning tools to foster your career growth.
• Opportunity. Take control of abundant career advancement opportunities.
• Innovation. Utilize industry leading technology and systems.
• Competitive Compensation. Towne Park offers competitive pay and benefits.
• Exposure. You will gain experience in all areas of Towne Park’s business.

What will I do at Towne Park?

The Account Manager directly oversees one or more Towne Park accounts / locations and is responsible for account performance for financial, guest / patient satisfaction and client satisfaction objectives.

What does Towne Park need from me?

Bachelor’s degree from a four-year college or university and a minimum of two to three (2-3) years of related experience and / or training;

OR equivalent combination of education and / or experience

• Knowledge of general business practices including accounting, human resources and customer service
• Must be able to drive manual transmission
• Must have and maintain a valid driver’s license and clean driving record
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

At Towne Park, we value workforce diversity and encourage everyone to apply.

Are you Driven To Serve?

JOB SUMMARY

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest / patient satisfaction, and client satisfaction objectives.

DUTIES AND RESPONSIBILITIES

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
• Demonstrates the ability to improve the financial performance and profitability of the account
• Understands the contractual agreement and recognizes ways to maximize opportunities
• Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
• Manages scheduling, overtime for associates under his / her direct supervision, tip reporting, and timekeeping
• Ensures that forecasts, payroll and accounting reports are on time and accurate
• Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
• Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
• Fosters an environment that retains talented associates
• Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
• Sees that new associates get off to the right start through proper orientation and on-the-job training
• Recognizes great performance and provides opportunities for top performers to learn and grow
• Recognizes where the team and individual performers need to improve and properly trains and coaches
• Identifies talent and helps develop future leaders for the organization
• Conducts regular performance appraisals and provides feedback and coaching for all direct reports
• Holds effective associate meetings and ensures that shift huddles happen on every shift
• Practices positive discipline and provides accurate and timely performance documentation
• Delegates by allocating decision making and other responsibilities appropriately and effectively
• Ensures that the guest / patient service experience is delivered consistently on all shifts
• Efficiently allocates labor resources to support service delivery
• Works with the Area / District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
• Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them
• Is knowledgeable of the client’s service metrics / measurements and ensures Towne Park is helping to drive results
• Develops cohesive working relationships with the clients’ staff members
• Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
• Knows when to be present at the site and maintains a high level of visibility
• Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
• Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creates a net promoter of Towne Park.
• Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
• Trains others or sees that they are trained to properly use the systems provided
• Maintains a clean, neat work environment
• Completes all tasks in a timely manner as instructed by the Area / District Manager
• Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
• Treats clients and associates with courtesy, respect and dignity
• Maintains strict confidentiality related to associate and client information
• Understands and follows safety and security procedures
• Practices preventative safety procedures as set forth by Towne Park
• Reports all accidents and incidents to the Area / District Manager immediately
• Uses only equipment trained to use and operates all equipment in a safe manner
• Reports all potential high risk areas and safety concerns to the Area / District Manager
• Ensures all associates have been adequately trained in safety and loss prevention procedures
• Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
• Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
• Promptly responds to any concerns regarding workplace safety
• Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases
• Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
• Maintains relationships with present client to obtain references and leads for new opportunities
• Keeps leadership and sales teams advised on known changes to Ownership Groups / Management Companies or Brand changes
• Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going
• Monitors existing client’s business in order to be aware of and report to Area / District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
• Demonstrated work ethic, drive, energy, and persistence to achieve goals
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
• Written and verbal communication skills to effectively address all levels within the organization
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

QUALIFICATIONS

• Knowledge of general business practices including accounting, human resources and customer service
• Must be able to drive manual transmission
• Must have and maintain a valid driver’s license and clean driving record
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.

Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Valet Driver - We offer flexible schedules, the ability to earn cash tips and a fun work environment

We are America’s leading hospitality and healthcare services company, based in Conshohocken, PA. With over 13,500 part-time and full-time employees, we operate at more than 800 sites across 50 markets nationwide.

In addition to flexible schedules, great earning potential and growth opportunities, we offer our employees learning and development programs.

The Position :

We’re looking for valet drivers with excellent people and communication skills, proficiency in English -both verbally and written - and the ability to perform physical activities such as running, lifting, and bending.

Valid driver’s license required.

As the valet driver, you will establish positive guest relationships through the consistent delivery of excellent customer service.

More specifically, you will be responsible for parking and retrieving guest vehicles with high levels of effectiveness and efficiency.

Valet drivers must possess the ability to work independently and in a team environment while observing safety precautions at all times.

Your responsibilities will also include maintaining and cleaning equipment and the valet area to ensure a presentable and safe work environment.

Additional responsibilities may be assigned as needed.

We offer :

• Full-time and part-time hourly positions available
• Flexible work schedules : days, evenings, overnight and weekend shifts
• Cash tips - distributed daily
• Growth and career opportunities (we promote from within)

The Company :

Towne Park's unique culture offers a fast-paced, high-energy work environment that nurtures teamwork and provides opportunities for growth and advancement.

For nearly 30 years we have been partnering with some of the most respected corporations in the world, including premiere global hospitality brands and state-of-the-art hospitals.

We offer a broad array of world-class, high-impact services and are known for the great care we take with clients and employees alike.

• Towne Park has been honored as a Best Run Company, a Best Place to Work and frequently been named one of America’s Fastest Growing Companies.
• Our people are our most important asset. Towne Park fosters a diverse and inclusive workplace that promotes advancement and maximizes potential.

Need more reasons to apply?

• Fun work environment with like-minded people
• Work at premier locations in your city
• Meet interesting and well-known people
• Potential to drive luxury and exotic vehicles

JOB SUMMARY

The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner.

The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure.

DUTIES AND RESPONSIBILITIES

• Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients
• Acknowledges and greets customer within five feet with a professional and friendly demeanor
• Uses guest last names during interactions
• Uses salutation of the day and welcomes guests to the location
• Practices proper Towne Park phone etiquette
• Posts up in designated areas when not completing tasks
• Runs at top speed to park and retrieve vehicles and drives slowly and cautiously
• Assists guests with bell services and luggage storage as needed (when applicable)
• Opens all vehicle and property doors for guests
• Assists customers with directions, taxis, reservations and other inquiries
• Provides customers with information about outlets, meeting rooms and / or amenities of the facility as well as main attractions in the area
• Delivers messages, items and / or guest amenities as requested
• Transport guests to appropriate places that are approved by the location (when applicable)
• Explains parking rates and retrieval procedures to guests upon arrival
• Completes all tasks in a timely manner as instructed by the Account Manager
• Treats guests and associates with courtesy, respect and dignity
• Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform
• Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location
• Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures
• Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns
• Consistently completes location on all key tags after parking vehicle
• Calculates and collects revenue for vehicles when needed
• Follows site specific safety and security procedures
• Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques
• Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
• Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
• Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately
• Uses only equipment trained to use and operates all equipment in a safe manner
• Immediately secures all keys on belt clip or in a locked key box

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed

QUALIFICATIONS

• Ability to operate a manual transmission is highly desirable
• Perform parallel parking
• Must have and maintain a valid drivers license and clean driving record
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen
• Must complete the Wheelchair Safety Training course provided by Towne Park
• If providing shuttle services, may be subject to additional requirements

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls;

reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to lift and / or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
• Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
• Working flexible schedules and extended hours are sometimes required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.

I accept that at any time there may be modifications or changes to the above job description.

I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations.

Associate Signature Associate Name (Printed) Date

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.

Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Valet Shift Leader- We offer flexible schedules, the ability to earn cash tips and career growth opportunities

We are America’s leading hospitality and healthcare services company, based in Conshohocken Pennsylvania. With over 13,500 full-time and part-time employees, we operate at more than 800 sites across 50 markets nationwide.

In addition to flexible schedules, great earning potential and growth opportunities, we offer our employees valuable learning and development programs.

The Position :

We’re looking for valet shift leaders to manage valet drivers. This person must have excellent interpersonal communication skills, proficiency in English -both verbally and written - and the ability to perform physical activities such as running, lifting, and bending.

Strong leadership skills are key in this role to achieve maximum productivity. Valid driver’s license required.

The valet shift leader coordinates the service experience for guests while working alongside coworkers to ensure that the site’s service standards are met and exceeded.

Valuable experience will be gained while organizing and administrating necessary tasks to ensure optimal efficiency. As the shift leader of valet drivers, you may be required to handle critical issues and make timely judgment calls.

You must possess strong leadership qualities to delegate and manage responsibilities amongst your team. Your responsibilities will also include maintaining and cleaning equipment and the valet area to ensure a presentable and safe work environment.

Additional responsibilities may be assigned as needed.

We offer :

• Growth and career opportunities (we promote from within)
• Full-time and part-time hourly positions available
• Flexible work schedules : days, evenings, overnight and weekend shifts
• Cash tips - distributed daily

The Company :

Towne Park's unique culture offers a fast-paced, high-energy work environment that nurtures camaraderie and provides opportunities for growth and advancement.

For nearly 30 years we have been partnering with some of the most respected corporations in the world, including premiere global hospitality brands and state-of-the-art hospitals.

We offer a broad array of world-class, high-impact services and are known for the great care we take with clients and employees alike.

• Towne Park has been honored as a Best Run Company, a Best Place to Work and frequently been named one of America’s Fastest Growing Companies.
• Our people are our most important asset. Towne Park fosters a diverse and inclusive workplace that promotes advancement and maximizes potential.

Need more reasons to apply?

• Fun work environment with like-minded people
• Work at premier locations in your city
• Meet interesting and well-known people
• Potential to drive luxury and exotic vehicles

SUMMARY

The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded.

Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and / or guidance when the manager is not on-site.

The Guest Service Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority.

When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions.

Effectively participates in The Show and delivers Aggressive Hospitality to guests. Addresses guests using the appropriate greeting for the site. - 20%

Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures.

Runs at top speed to park and retrieve vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. - 20%

Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests.

Assists with the delivery and pick up of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries.

Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. - 10%

Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service.

Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager.

At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method. - 15%

Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system.

Secures all keys on a belt clip or in a locked key box. - 15%

Ensures staff are not providing lift services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use.

Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information. - 10%

Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings.

Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy.

Reconciles revenue and tickets at the end of every shift. - 10%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education :

High school diploma or general education degree (GED)

Required Licensure, Certification, etc. :

• Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
• Must complete the Wheelchair Safety Training course provided by Towne Park

Work Experience :

Six (6) months related experience and / or training; OR equivalent combination of education and experience

Knowledge :

Must have and maintain a valid driver’s license and clean driving record

Skills :

• Must be able to drive manual transmission
• Must be able to speak, read and write Standard English language.
• Must be able to read and comprehend simple instructions, short correspondence and memos.
• Must be able to write simple correspondence.
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
• Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form.
• Mathematical Skills
• Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money
• Must be able to understand 24 hour and military time systems.
• Must be able to clearly understand rates applicable to time passed.

SCOPE

Authority to Act :

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis.

Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility :

The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run;

walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift.

Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 5% may be required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.

I accept that at any time there may be modifications or changes to the above job description.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.

Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

For more information about our privacy policy, please click .

The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner.

The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor.

Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette.

Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed.

Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.

Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries.

Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services.

• Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations.
• Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and / or guest amenities as requested.
• Completes all tasks in a timely manner as instructed by the Account Manager

Education :

High school diploma or general education degree (GED)

Required Licensure, Certification, etc. :

Must complete the Wheelchair Safety Training course provided by Towne Park

Work Experience :

One to three months related experience and / or training

Knowledge :

Knowledge of principles and processes for providing customer and personal services.

Skills :

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.

Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Job Details

Compensation : Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Additional Compensation : Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits : Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.

Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off : Employees accrue hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

SUMMARY

The Senior Account Manager directly oversees one Tier 3 or 4 assigned account and the organizational chart therein, responsible for account performance in financial management, guest satisfaction, and client satisfaction and business development objectives.

The Senior Account Manager reports to the Area or District Manager responsible for the assigned portfolio of accounts to ensure corporate initiatives and Towne Park cultural perspectives are incorporated within the area’s operations.

The Senior Account Manager is responsible for escalating issues to their assigned supervisor to address and correct.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.

Demonstrates the ability to improve the financial performance and profitability of the account. Understands the contractual agreement and recognizes ways to maximize opportunities.

Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover.

Manages payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. Ensures that forecasts, payroll and accounting reports are on time and accurate.

Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures. - 20%

Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Fosters an environment that retains talented associates.

Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. Sees that new associates get off to the right start through proper orientation and on-the-job training.

Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches.

Identifies talent and helps develop future leaders for the organization. Conducts regular performance appraisals and provides feedback and coaching for all direct reports.

Holds effective associate meetings and ensures that shift huddles happen on every shift. Practices positive discipline and provides accurate and timely performance documentation.

Delegates by allocating decision making and other responsibilities appropriately and effectively. Helps develop and provides assistance to Assistant Account Managers.

Provides direction to Assistant Account Managers on initiatives. Escalates issues to the Area / District Manager in accordance with Towne Park’s Escalations and Approvals Policy.

Escalates developmental issues to the Area / District Manager. Maintains timely rhythms and transparency with Area / District Manager.

Establishes rhythms to review compliance to standards for their account. - 10%

Ensures that the guest / patient service experience is delivered consistently on all shifts. Efficiently allocates labor resources to support service delivery.

Works with the Area / District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels.

Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them. Is knowledgeable of the client’s service metrics / measurements and ensures Towne Park is helping to drive results. - 15%

Develops cohesive working relationships with the clients’ staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments.

Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations.

Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creating a net promoter of Towne Park.

Attends and leads the Client POP meetings. - 15%

Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures. Trains others or sees that they are trained to properly use the systems provided.

Maintains a clean, neat work environment. Completes all tasks in a timely manner as instructed by the Area / District Manager.

Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers.

Treats clients and associates with courtesy, respect and dignity. Maintains strict confidentiality related to associate and client information. - 15%

Understands and follows safety and security procedures. Practices preventative safety procedures as set forth by Towne Park.

Reports all accidents and incidents to the Area / District Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner.

Reports all potential high risk areas and safety concerns to the Area / District Manager. Ensures all associates have been adequately trained in safety and loss prevention procedures.

Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims. Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations.

Promptly responds to any concerns regarding workplace safety. Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases.

Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation. - 15%

Assists in prioritizing client relationship activities and meets with the client to present and offer additional services.

Maintains relationships with the client to obtain references and leads for new opportunities. Keeps leadership and sales teams advised on known changes to Ownership Groups / Management Companies or Brand changes.

Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going.

Monitors client’s business for new construction projects, expansions, and changes to help determine the level of opportunity to upgrade current services. - 10%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education :

Bachelor’s degree from a four-year college or university

Required Licensure, Certification, etc. :

• Must be able to drive manual transmission
• Must have and maintain a valid driver’s license and clean driving record
• Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Work Experience :

A minimum of three (3) years of related experience and / or training; OR equivalent combination of education and / or experience

Knowledge :

Knowledge of general business practices including accounting, human resources and customer service

Skills :

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
• Demonstrated work ethic, drive, energy, and persistence to achieve goals
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
• Written and verbal communication skills to effectively address all levels within the organization
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

SCOPE

Authority to Act :

Performs duties independently with minimal supervision, operating from specific and definite directions and instructions.

Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes / errors may result in work stoppage, loss of business, poor customer relations and / or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility :

The employee has control over a department(s) budget.

WORKING CONDITIONS & PHYSICAL DEMANDS

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run;

walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and / or up to 25 pounds of force frequently, and / or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 25% may be required.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.

Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Valet Driver - We offer flexible schedules, the ability to earn cash tips and a fun work environment

We are America’s leading hospitality and healthcare services company, based in Conshohocken, PA. With over 13,500 part-time and full-time employees, we operate at more than 800 sites across 50 markets nationwide.

In addition to flexible schedules, great earning potential and growth opportunities, we offer our employees learning and development programs.

The Position :

We’re looking for valet drivers with excellent people and communication skills, proficiency in English -both verbally and written - and the ability to perform physical activities such as running, lifting, and bending.

Valid driver’s license required.

As the valet driver, you will establish positive guest relationships through the consistent delivery of excellent customer service.

More specifically, you will be responsible for parking and retrieving guest vehicles with high levels of effectiveness and efficiency.

Valet drivers must possess the ability to work independently and in a team environment while observing safety precautions at all times.

Your responsibilities will also include maintaining and cleaning equipment and the valet area to ensure a presentable and safe work environment.

Additional responsibilities may be assigned as needed.

We offer :

• Full-time and part-time hourly positions available
• Flexible work schedules : days, evenings, overnight and weekend shifts
• Cash tips - distributed daily
• Growth and career opportunities (we promote from within)

The Company :

Towne Park's unique culture offers a fast-paced, high-energy work environment that nurtures teamwork and provides opportunities for growth and advancement.

For nearly 30 years we have been partnering with some of the most respected corporations in the world, including premiere global hospitality brands and state-of-the-art hospitals.

We offer a broad array of world-class, high-impact services and are known for the great care we take with clients and employees alike.

• Towne Park has been honored as a Best Run Company, a Best Place to Work and frequently been named one of America’s Fastest Growing Companies.
• Our people are our most important asset. Towne Park fosters a diverse and inclusive workplace that promotes advancement and maximizes potential.

Need more reasons to apply?

• Fun work environment with like-minded people
• Work at premier locations in your city
• Meet interesting and well-known people
• Potential to drive luxury and exotic vehicles

JOB SUMMARY

The Guest Service Associate is responsible for providing exceptional customer service to guests or patients in an attentive, friendly and efficient manner.

The Guest Service Associate is responsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure.

DUTIES AND RESPONSIBILITIES

• Maintains pleasant, friendly and professional demeanor with all customer, co-workers, and clients
• Acknowledges and greets customer within five feet with a professional and friendly demeanor
• Uses guest last names during interactions
• Uses salutation of the day and welcomes guests to the location
• Practices proper Towne Park phone etiquette
• Posts up in designated areas when not completing tasks
• Runs at top speed to park and retrieve vehicles and drives slowly and cautiously
• Assists guests with bell services and luggage storage as needed (when applicable)
• Opens all vehicle and property doors for guests
• Assists customers with directions, taxis, reservations and other inquiries
• Provides customers with information about outlets, meeting rooms and / or amenities of the facility as well as main attractions in the area
• Delivers messages, items and / or guest amenities as requested
• Transport guests to appropriate places that are approved by the location (when applicable)
• Explains parking rates and retrieval procedures to guests upon arrival
• Completes all tasks in a timely manner as instructed by the Account Manager
• Treats guests and associates with courtesy, respect and dignity
• Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform
• Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location
• Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures
• Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns
• Consistently completes location on all key tags after parking vehicle
• Calculates and collects revenue for vehicles when needed
• Follows site specific safety and security procedures
• Practices preventative safety procedures as set forth by Towne Park, including safe lifting techniques
• Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
• Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
• Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately
• Uses only equipment trained to use and operates all equipment in a safe manner
• Immediately secures all keys on belt clip or in a locked key box
• Reports all potential hazards and safety concerns to Account Manager

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed

QUALIFICATIONS

• Ability to operate a manual transmission is highly desirable
• Perform parallel parking
• Must have and maintain a valid drivers license and clean driving record
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen
• Must complete the Wheelchair Safety Training course provided by Towne Park
• If providing shuttle services, may be subject to additional requirements

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls;

reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to lift and / or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
• Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
• Working flexible schedules and extended hours are sometimes required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.

I accept that at any time there may be modifications or changes to the above job description.

I have read and understand the above job description. I acknowledge that all items are essential to the job. I understand what the job demands and I agree that I am able to perform the essential functions of the job, with or without reasonable accommodations.

Associate Signature Associate Name (Printed) Date