Job Description Summary

The Hotel Manager will work closely with the General Manager to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.

Will oversee Rooms, Food & Beverage, Engineering & Security.

Job Description

Job Description

Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.

U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.

Assists with the direct sales activities of the hotel in partnership with the hotel’s Director of Sales (DOS), Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel’s trade area.

Partners with the above sales support team to create and execute the hotel’s sales and marketing plan to secure the fair market share of business for the hotel.

Manage the overall seasonal demand strategy in partnership with the hotel’s Regional Revenue Manager (RRM) with regard to room type and length of stay pricing.

Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.

Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

Manage the Sonesta brand positioning through the proper use of all marketing programs. This would include, but is not limited to the creation of everyday surprises, the implementation and management of the company’s guest recognition program (Travel Pass) and the proper use of all logo and graphics standards.

Manage the front office, housekeeping, and food and beverage operation of the hotel.

Manage the appearance, condition, and preventive maintenance of the physical plant by collaborating with the Maintenance Management.

Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.

Assist the GM with the development, implementation and monitoring of capital and operational budgets for the hotel, which support the overall objectives of the company.

Work with the Finance Department on the identification of variances and communication to ownership on the hotel’s financial condition.

In partnership with the hotel’s assigned General Ledger Accountant and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.

In partnership with the Manager, National Engineering and Facilities Operations and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces.

This includes the creation and management of the hotel’s annual capital and operations expense budget to improve and maintain the facility for guests and ownership.

In partnership with the hotel’s assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel.

This includes the recruiting, onboarding, training, ongoing performance management, and off boarding of all associates of the hotel.

In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel.

This includes the proper use of all systems in order to service all guests and provide a return on investment to owners.

In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel.

This includes the proper use of any platforms and / or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.

Enforce hotel standards, policies, and procedures are in place within the hotel departments.

Act as Manager on duty as required.

Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.

Perform other duties as assigned.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Hotel Restaurant General Manager Miami, FL Salary : $95000 - $100000 DESCRIPTION :

The Hotel Restaurant General Manager will be part of a F&B Hospitality management company known for taking over restaurants inside of full-service hotels and transforming their kitchens into delivery hubs that provide virtual room service and catering to nearby limited- and select-service hotels.

The GM role oversees the overall operation of a hotel restaurant as well as develops and maintains a high performance team that achieves guest satisfaction and financial success.

The ideal candidate will leverage their entrepreneurial experience to manage a successful hotel restaurant and its staff.

Duties and responsibilities include :

• Hiring, training, and providing on-going communication to staff to deliver first-class service while promoting a culture of accountability.
• Adhering to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs (P&L management).
• Responsible for ensuring that all financial (invoices, reporting) and personnel / payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Managing facility and equipment in the responsible areas to make sure they are in complete working order.
• Ensuring high quality of food preparation and service.
• Creating a positive work environment
• Ensures consistent, high-quality service standards are maintained through effective training and feedback mechanisms
• Evaluate employee performance and build reward and recognition systems.
• Propose staff changes in assigned areas, including the hiring, promotion, demotion, and termination.
• Manage vacation requests and staff absences.
• Maintain close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.
• Be able to work any shift, any day and long hours when necessary.

QUALIFICATIONS :

• Ability to work in the United States
• Fluent written and spoken English
• Five years restaurant, bar, or hospitality experience required
• Three years Food & Beverage management experience required, preferably in a hotel setting
• Microsoft Office knowledge required
• Must present a well-groomed appearance
• Exceptional and professional communication skills, both oral and written
• Strong leadership, sound judgment, and superior decision-making, problem-solving and follow up skills
BENEFITS :
• Medical
• Medical
• Dental
• Vision
• Life
• 401K
• Parking space
• Medical Savings Account

South Beach Hotel - Housekeeping Supervisor

The Housekeeping Room Attendant is responsible for ensuring all aspects of the assigned guest rooms are cleaned to the highest standards and all details are attended to with care.

The Room Attendant will report directly to the Housekeeping Managers and Director of Housekeeping.

Requirements :

• Have a minimum of 3 years of experience in a similar position.
• A flexible schedule is required, including some evenings, weekends, and holidays.
• Excellent organizational skills and communication skills are necessary.
• Must be able to work in a high-paced and dynamic operation.
• Must be detailed oriented, excellent computer skills necessary.
• Have a pleasant, friendly, and helpful manner.
• Work in a safe, prudent, and organized manner.
• Able to handle multiple tasks at one time.
• Able to consistently delight and satisfy our guests.

Equal Employer Opportunity Statement :

C&E Building Maintenance, Inc. provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, C&E Building Maintenance, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

C&E Building Maintenance, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of C&E's colleagues to perform their job duties may result in discipline up to and including discharge.

About C&E Building Maintenance :

C&E is a private commercial janitorial company committed to providing quality building janitorial services to condominium associations in high rise condominium buildings.

Originally founded in Miami Beach in 1983, C & E maintains long term relationships with communities in coastal areas from Miami Dade to Broward County.

Job Name : Manager, Hotel Procurement (8007) Job Type : Contract Country : United States City : Miami Languages :

This will be covering a 3 month maternity leave with a possible extension.

The Manager hotel procurement primary responsibility is the management and oversight of the outsourcing of hotel room inventories and accurate reporting of inventory data.

This position analyzes room needs and supply levels to anticipate inventory issues and shortages as well as manages rooms release schedules to optimize the costs.

The Hotel Inventory Manager also audits invoices and requisitions of incoming and outgoing hotel costs and is responsible for the hotel room inventory.

Leads the Department’s hotel supplier relationships and identifies and determines the best suitable products and relationships in each location to offer high-end, innovative experiences for our guests.

The position has responsibility for over 70 Turnaround locations worldwide to support the company aspiration to elevate our global hotel portfolio in line with our brand mission to unlock deeper experiences in luxury .

Key Responsibilities :

• Enable the procurement of global hotel portfolio that caters to our brand mission and our guest’s expectation.
• Manage all the hotel inventory room requests and cancellation deadline and ensure accurate inventory at all time.
• Conduct hotel market analysis and hotel assessment activities to support sourcing strategies.
• Negotiate with regional and global hotel suppliers to ensure best-in-class offerings at competitive rates.
• Manage the hotel operating and costs to meet budgets.
• Develop and realize a vision on how to interact and communicate with our hotel supply partners.
• Establish and strengthen our hotel partnerships that will elevate our guest experience
• Manage department-overarching projects that affect the global organization (e.g. product launches).
• Works with Global Supply and Department Director of Finance to setup vendors for payments.

Job Requirements and Qualifications expected

Education :

BSc / BA in Travel, Tourism and Hospitality, Business Administration, Management or similar

Years of experience :

Several years of proven experience of managing supplier relations, preferably within the hotel / hospitality, meeting planning or Destination Management space.

Essential qualifications and skills :

• Commercially minded, with strong analytical skills. Experience creating dashboards for metrics reporting
• Excellent understanding of guest expectations and using his / her talent to analyze and understand guest feedback and needs.
• Strong negotiating & networking skills that resulted in long-standing relationships with all major hotel chains and hotels in the luxury space.
• Highly experienced with RFP processes (preferably with Cvent experience) and contract negotiations & reviews.
• Excellent communication, negotiation and stakeholder management skills to influence and inspire business partners and support cross-functional teams in delivering results.
• Entrepreneurial mindset that spurs innovation, combined with analytical and problem-solving skills.
• Enjoys and performs efficiently in partnership with other team members as well as in a decentralized structure.

We are currently seeking a highly skilled and motivated individual to join our team as a Hotel Operations Manager . As the Hotel Operations Manager , you will be responsible for overseeing and coordinating all aspects of the hotel's daily operations to ensure a seamless and exceptional guest experience.

You will work closely with various departments, including the front desk, housekeeping, and maintenance, to ensure efficient and effective operations.

RESPONSIBILITIES :

• Supervise and manage daily hotel operations, including front desk, housekeeping, and maintenance departments.
• Develop and implement standard operating procedures to enhance efficiency and productivity.
• Monitor and evaluate departmental performance, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with health, safety, and sanitation standards.
• Collaborate with the sales and marketing team to optimize occupancy and revenue.
• Oversee the hiring, training, and development of hotel staff.
• Foster a positive working environment and promote teamwork among employees.
• Handle guest inquiries, complaints, and special requests, ensuring prompt and satisfactory resolutions.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and adherence to brand standards.
• Manage budgets and expenses, ensuring cost control measures are in place.
• Stay updated on industry trends and best practices to improve hotel operations continuously.

QUALIFICATIONS :

• Bachelor's degree in hospitality management or a related field (or equivalent experience).
• Proven experience in hotel operations, preferably in a managerial role.
• Strong knowledge of hotel operations, including front office, housekeeping, and maintenance.
• Excellent leadership and supervisory skills.
• Exceptional customer service and problem-solving abilities.
• Solid understanding of financial management principles.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and computer systems.
• Flexibility to work evenings, weekends, and holidays as needed.

INTENT AND FUNCTION OF JOB DESCRIPTIONS :

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.

Requirements, skills, and abilities included have been determined to be the minimal standards required to perform the role successfully.

In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.

Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts.

The organization maintains its status as an at-will employer.

READY TO JOIN OUR TEAM?

We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be suitable for this job, please fill out our initial 3-minute, mobile-friendly application.

We look forward to meeting you!

Equal Employment Opportunity