Sonesta Hotels Jobs (11)

Job Description Summary

The Room Attendant sets the tone for Sonesta’s mission by always going above and beyond for our guests. The role’s primary responsibility is to maintain and clean guest rooms.

The Room Attendant shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments.

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Work Environment

Guest rooms with potential for guest facing contact.

Physical Demands

• Must be able to exert up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequent bending, kneeling and reaching.
• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights)
• Ten to twelve hour shifts sometimes required.

Education and Experience

Housekeeping experience in hotels preferred.

• Clean and service rooms and areas according to established Sonesta standards and procedures including; making beds, dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.
• Complete all pre-cleaning duties, including but not limited to; replenishing guest supplies, prepping cleaning supplies, and linen for housekeeping shift.
• Replenish chemical bottles.
• Check stocking levels of all consumables and replace when appropriate.
• Protect company assets and make sure equipment is working correctly.
• Complete accurately, and in a timely manner, any assigned paperwork.
• Report room status through hotel established system.
• Notify supervisor of any missing items from the guest room (irons, hair dryers, ice buckets, remote controls etc.)
• Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.
• Deal with reasonable complaints / requests with professionalism and patience.
• Handle all lost and found items according to established procedures.
• Ensure overall guest satisfaction.
• Display professional appearance and demeanor at all times.
• Adhere to all housekeeping procedures and company policies.
• Attend departmental pre-shift and mandatory meetings.
• Ensure all amenities in checkout rooms are replaced and put back in order.
• Perform other duties as requested by management.

Qualifications and Skills

• Excellent organizational skills and attention to detail.
• Prioritization and time management skills.
• Able to maneuver linen carts weighing up to 140lbs.
• Able to work quickly without compromising quality.
• Ability to work with little supervision and maintain a high level of performance.
• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Ensure overall guest satisfaction.

Additional Job Information / Anticipated

Pay Range

WHO WE ARE

We are an organization made up of people, thoughts and ideas all working towards fulfilling our simple mission :

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.

Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

This job description is subject to change at any time.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Job Description Summary

Sonesta ES Suites Orlando is looking for a Room Attendant (RA). The RA works with the Housekeeping Management Team to clean guest rooms and public space areas, and / or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Job Description

DUTIES AND RESPONSIBILITIES :

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.

May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.

• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines.

Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.

• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS :

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information / Anticipated

Pay Range

$14-$16

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Job Description Summary

The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.

The Front Desk Agent serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift.

The Front Desk Agent is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES :

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting / securing assigned bank.
• Responsible to maintain the security of cash, credit card transactions, and guest information.
• May routinely book guest reservations for individuals and / or groups that are requested either by phone or from within the hotel;

process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.

• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS :

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit / loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Job Description Summary

The Hotel Manager will work closely with the General Manager to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.

Will oversee Rooms, Food & Beverage, Engineering & Security.

Job Description

Job Description

Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.

U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.

Assists with the direct sales activities of the hotel in partnership with the hotel’s Director of Sales (DOS), Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel’s trade area.

Partners with the above sales support team to create and execute the hotel’s sales and marketing plan to secure the fair market share of business for the hotel.

Manage the overall seasonal demand strategy in partnership with the hotel’s Regional Revenue Manager (RRM) with regard to room type and length of stay pricing.

Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.

Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

Manage the Sonesta brand positioning through the proper use of all marketing programs. This would include, but is not limited to the creation of everyday surprises, the implementation and management of the company’s guest recognition program (Travel Pass) and the proper use of all logo and graphics standards.

Manage the front office, housekeeping, and food and beverage operation of the hotel.

Manage the appearance, condition, and preventive maintenance of the physical plant by collaborating with the Maintenance Management.

Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.

Assist the GM with the development, implementation and monitoring of capital and operational budgets for the hotel, which support the overall objectives of the company.

Work with the Finance Department on the identification of variances and communication to ownership on the hotel’s financial condition.

In partnership with the hotel’s assigned General Ledger Accountant and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.

In partnership with the Manager, National Engineering and Facilities Operations and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces.

This includes the creation and management of the hotel’s annual capital and operations expense budget to improve and maintain the facility for guests and ownership.

In partnership with the hotel’s assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel.

This includes the recruiting, onboarding, training, ongoing performance management, and off boarding of all associates of the hotel.

In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel.

This includes the proper use of all systems in order to service all guests and provide a return on investment to owners.

In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel.

This includes the proper use of any platforms and / or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.

Enforce hotel standards, policies, and procedures are in place within the hotel departments.

Act as Manager on duty as required.

Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.

Perform other duties as assigned.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and / or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Job Description

Key Job Functions

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.

May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.

• Notify supervisor when service is completed so rooms may be sold or occupied.
• Report any room unable to be serviced to supervisor according to established procedures.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model : G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish / anticipate needs S olve and own all requests / complaints T hank everyone
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.

• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Track record of delivering exceptional guest or client experience.
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Appropriate professional appearance and demeanor.

Education and / or Experience

High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand. The employee is frequently required to walk;

use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 100 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Job Description Summary

The Hotel Manager will work closely with the General Manager to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.

Will oversee Rooms and Food & Beverage.

Job Description

Key Job Functions

• Directly supervises all Rooms Division departments and Food and Beverage Director.
• Responsible for the entire hotel in the absence of the General Manager.
• Actively participates in the Commercial Revenue Meeting.
• Oversees supervision and development of all managers in the rooms and food and beverage divisions.
• Oversees preparation of weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjusts schedules throughout the week to meet business demand.

Conducts weekly labor meeting.

• Conducts regular meetings with managers to review all information pertinent to the business.
• Anticipates guests’ needs. Responds promptly and acknowledges all guests, however busy and whatever time of day. Resolves all guest complaints in a polite and professional manner.
• Reviews all out-of-order and out-of-service rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
• Works with Director of Food and Beverage on all aspects of F&B. Monitors closely food cost, beverage cost, payroll and other expenses.

Establishes prices and menus for each F&B outlet and banquets, based on profitability and local competition.

• Identifies training needs, develops formal training plans and implements training sessions for managers as needed. Must be actively involved in ongoing technical service training on a daily basis.
• Assumes overall responsibility for maintaining standards to ensure facilities and equipment are clean, in good repair and well maintained.
• Ensures staff is using all Sonesta Service Standards.
• Assists staff with their job functions to ensure optimum service to guest.
• Conducts such functions as interviewing, orientation, hiring, performance appraisal, coaching, counseling, training and suspending if necessary, to ensure appropriate staffing and productivity.

Consults with other Division and Department Heads, Human Resources Director and General Manager as appropriate.

• Controls and analyses, on an on-going basis, Rooms Division and Food and Beverage costs to ensure performance against budget.
• Participates in the preparation of the hotel’s Strategic Plan, Marketing Plan and Goals Program. Prepares the Rooms Division and Food and Beverage budgets.
• Adheres to hotel requirements for guest accidents or injuries and in emergency situations.
• Ensures that all V.I.P.'s are provided appropriate service.
• Devises strategies to achieve target Employee Engagement Scores and Guest Service Scores.
• Oversees safety committee.
• Involved in owner relations.
• Provides commentary on operations financial results as required
• Responsible for driving all rooms related ancillary revenue streams (i.e. Upsells, ER).
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

• A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
• Appropriate professional appearance and demeanor
• Ability to satisfactorily operate PC computers; familiarity with Microsoft Office (emphasis on Excel), OPERA, Delphi, and / or other hotel systems as required.
• Ability to effectively present information in one-on-one and small group situations to employees of the organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations
• Ability to multi-task in a fast-paced environment

Education and / or Experience

Minimum some college or business school courses credits in accounting. College degree is preferred. Strong organizational skills and business clerical experience is required.

5 years’ experience in all aspects of Rooms Division and 3-5 years’ experience in Food and Beverage.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl.

The employee must occasionally lift and / or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Job Description Summary

The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel.

The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency and service.

Job Description

Responsible for creative mix of various drinks for the lobby bar. Must have excellent guest engagement skills. Ability to work independently necessary.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and / or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Job Description

DUTIES AND RESPONSIBILITIES :

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.

May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.

• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines.

Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.

• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS :

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information / Anticipated

Pay Range

Pay Range $19.25-$19.75 / hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience / overall experience.

Benefits

Sonestarecognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Job Description Summary

Job Description Summary

The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel.

The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency and service.

Job Description

Job Description

The Bartender sets the tone for Sonesta’s mission of Wowing our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, take orders, prepare and serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards.

The Bartender must maintain supplies and follow established cleanliness and sanitation guidelines.

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Additional Job Description

Work Environment

• Must be able work in a fast-paced environment.
• Majority of work takes place indoors.
• Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

• Must be able work in a fast-paced environment.
• Majority of work takes place indoors.
• Must be able to tolerate extreme temperatures - i.e. freezers, loading dock.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education and Experience

• Experience as a Bartender required, preferably in a high-volume bar.
• Experience with computerized cash registers preferred.
• High school diploma or General Education Degree (GED) preferred.

Principle duties and responsibilities (Essential Functions) include :

• Greet, welcome, and interact with guests in a warm and friendly manner.
• Take orders, prepare drinks according to recipes and serve all food and beverage requests in the bar.
• Demonstrate complete knowledge of the food and beverage menu.
• Prepare the bar for service by ensuring bar supplies, garnishes, utensils are properly set up in accordance with quality standards.
• Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.
• Adhere to all cash handling and credit card policies and procedures. Ensure that all drink orders from servers are accurately rung into the P.O.S. system.
• Clean and reset bartop and tables immediately after guests depart.
• Complete all closing duties and reports as assigned.
• Secure all liquors, beers, wines, coolers, cabinets and storage areas.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.
• Perform other duties or projects as requested by management.

Qualifications and Skills

• Excellent organizational skills and attention to detail.
• Able to work quickly without compromising quality.
• Ability to work with minimal supervision and maintain a high level of performance.
• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Must be able to stand and exert fast-paced mobility for entire shift.
• Ability to work cohesively with co-workers as part of a team.
• Food handlers and TIPS certificates required.
• Previous front facing guest service experience required.
• Must read, write and speak the English language fluently.
• Ensure overall guest satisfaction.

WHO WE ARE

We are an organization made up of people, thoughts and ideas all working towards fulfilling our simple mission :

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.

Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

This job description is subject to change at any time.

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and / or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Job Description

DUTIES AND RESPONSIBILITIES :

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.

May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.

• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines.

Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.

• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS :

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Job Description Summary

The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel.

The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency and service.

Job Description

Acquisition

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts