Hotel General Manager

Full-time

Opportunity : General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.

Potential Career Path

Area General Manager Regional Director of Operations Vice President of Operations

Compensation : $100,000

$100,000

Responsibilities :

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and are consistent with HHM core values.
  • Tour and visually inspect the property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
  • Supervise the development of and revision of business plan, annual budget, financial reports, and annual and monthly forecasts that clearly explain operational effectiveness, trends, and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends, and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel.
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and / or guest feedback and communicate to and train associates accordingly.
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above-average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls / client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood / community.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Qualifications :

Position Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality, or a related field
  • Previous hotel management experience is required

HHM Benefits and Perks

  • Medical, Dental, and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational / Professional Development
  • Technology Reimbursements

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching
  • Occasional travel is required

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Company

HHM Hotels is an award-winning hotel management and investment company that operates over 200 full-service and select-service hotels with 10,000 associates in markets across the country.

HHM Hotels is a leading manager of different brands and also operates over 30 independent luxury and lifestyle hotels. The highly experienced and stable operating team is known for being nimble, accountable, and passionate in how they drive market-leading results for owners and best-in-class experiences for associates and guests.

Apply Now

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Opportunity : General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.

Potential Career Path

Area General Manager Regional Director of Operations Vice President of Operations

Compensation : $100,000

$100,000

Responsibilities :

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and are consistent with HHM core values.
  • Tour and visually inspect the property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
  • Supervise the development of and revision of business plan, annual budget, financial reports, and annual and monthly forecasts that clearly explain operational effectiveness, trends, and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends, and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel.
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and / or guest feedback and communicate to and train associates accordingly.
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above-average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls / client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood / community.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Qualifications :

Position Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality, or a related field
  • Previous hotel management experience is required

HHM Benefits and Perks

  • Medical, Dental, and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational / Professional Development
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Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching
  • Occasional travel is required

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People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Company

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HHM Hotels is a leading manager of different brands and also operates over 30 independent luxury and lifestyle hotels. The highly experienced and stable operating team is known for being nimble, accountable, and passionate in how they drive market-leading results for owners and best-in-class experiences for associates and guests.

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Education : High school or equivalent (Required)

Job Type : Full-time

Benefits :

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  • Dental insurance
  • Vision insurance
  • Paid time off

This Job Is Ideal for Someone Who Is :

Detail-oriented would rather focus on the details of work than the bigger picture

Autonomous / Independent enjoys working with little direction

Innovative prefers working in unconventional ways or on tasks that require creativity

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