HHM Hotels Jobs (3)

Opportunity : General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.

Potential Career Path

Area General Manager Regional Director of Operations Vice President of Operations

Compensation : $100,000

$100,000

Responsibilities :

Essential Job Functions

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and are consistent with HHM core values.
• Tour and visually inspect the property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
• Supervise the development of and revision of business plan, annual budget, financial reports, and annual and monthly forecasts that clearly explain operational effectiveness, trends, and variances.
• In conjunction with sales leader, develop and implement sales and marketing plans.
• Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends, and implement changes to maximize room revenue.
• Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
• Handle associate issues appropriately and in conjunction with human resources following HHM policies.
• Participate in community affairs and maintain positive public image for HHM and hotel.
• Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
• Travel to attend corporate meetings, sales trips and serve on committees.
• Monitor quality assurance scores and / or guest feedback and communicate to and train associates accordingly.
• Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above-average GSS score and remedy guest service deficiencies.
• Oversee sales department operations, and regularly participate in sales calls / client visits.
• Participate in Chamber of Commerce and local associations to network with members of the neighborhood / community.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.

Qualifications :

Position Requirements

• Associate or Bachelor’s Degree in Business, Hospitality, or a related field
• Previous hotel management experience is required

HHM Benefits and Perks

• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational / Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching
• Occasional travel is required

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Company

HHM Hotels is an award-winning hotel management and investment company that operates over 200 full-service and select-service hotels with 10,000 associates in markets across the country.

HHM Hotels is a leading manager of different brands and also operates over 30 independent luxury and lifestyle hotels. The highly experienced and stable operating team is known for being nimble, accountable, and passionate in how they drive market-leading results for owners and best-in-class experiences for associates and guests.

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities :

• Field customer complaints when necessary
• Communicate with housekeeping to make sure guest rooms are ready
• General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications :

• Working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has experience answering telephone calls and troubleshooting stressful situations
• 1+ year of hotel industry experience or related job preferred
• High school diploma, GED, or equivalent

About Company

HHM is an award-winning hotel management and investment company that operates over 200 full-service and select-service hotels with 10,000 associates in markets across the country.

HHM is a leading manager of Marriott, Hilton, IHG, and Hyatt brands, and also operates over 30 independent luxury and lifestyle hotels.

The highly experienced and stable operating team is known for being nimble, accountable, and passionate in how they drive market-leading results for owners and best-in-class experiences for associates and guests.

We're on the lookout for a director of sales committed to helping our busy hotel meet its sales goals. You will be responsible for designing our sales strategy and revenue targets, training and evaluating our sales personnel, and ensuring that we generate new and recurring business through various areas of revenue.

Our ideal applicant is a leader, innovator, and hard worker with 5+ years of sales experience. If you are looking to drive revenue for a top-notch hotel, apply today! Responsibilities :

• Implement a strategic plan that aligns with revenue management and hotel objectives to assist the sales staff in meeting and exceeding room booking goals
• Deliver previous and upcoming week's sales activity reports, as well as monthly sales expense reports, and meet with department managers to keep them up to date on all hotel sales-related expenses
• Evaluate information gathered from market data and create a plan to meet design marketing deliverables, hotel financial goals, and create an annual sales forecast
• Boost revenue and increase new guest visits through strategic outbound sales efforts that may include phone solicitation to local professionals, corporations, and members of your personal network
• Formulate sales strategies that sustain high levels of occupancy and profitability in collaboration with department managers and their goals

Qualifications :

• Displays a proven track record of sales success by lead-generation and closing
• Knowledge of computer-based software such as Microsoft Word and Excel
• Strong analytical skills, communication skills, and leadership skills
• Must have a high school diploma or GED and a bachelor’s degree in business, marketing, or a related field
• Prior experience of 5+ years as a sales professional in a related field is required
• Prior sales experience in a hotel is required.

About Company

HHM is an award-winning hotel management and investment company that operates over 200 full-service and select-service hotels with 10,000 associates in markets across the country.

HHM is a leading manager of Marriott, Hilton, IHG, and Hyatt brands, and also operates over 30 independent luxury and lifestyle hotels.

The highly experienced and stable operating team is known for being nimble, accountable, and passionate in how they drive market-leading results for owners and best-in-class experiences for associates and guests.